MTS how to contact a live operator. How to call the Help Center from an MTS mobile phone? Feedback for corporate clients

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.

You can call the MTS operator using one of the following numbers:

• 0890
• 8 800 250 08 90
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming;
• 8 800 250 09 90 - support number for corporate clients;
• 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
• +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

The MTS company provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.

Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you need to know how to disable MTS subscriptions, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

• 0890 - only for calls from MTS Russia numbers;
• 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use a short number to contact the operator 0890 , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call the number +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator.

In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

1. To contact the MTS operator, follow these steps: 0890 , 8 800 250 08 90 Call the number +7 495 766 01 66 or
2. (when and which number should be used is indicated above);
3. After you hear the voice of the autoinformer, press the number 1, then 0;
4. Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;

Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

• 0880 - a toll-free number to contact the operator when you are on the MTS network;
• +375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can change your MTS tariff, manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

• 111 - short number for calls from MTS numbers;
• 0 800 400 000 - number to contact the operator from any phone;
• +38 050 508 11 11 - help center number when roaming abroad;
• 555 - number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that this could be the end of it, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

1. Use the “My MTS” application to ask a question to a help center specialist in chat mode;
2. Ask your question by email [email protected]. You can ask for an email or call back;
3. Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.

These days, people use cell phones every day. Today even a child can make calls, send SMS and MMS, and access the Internet from a mobile phone. However, in some situations complex questions arise that subscribers cannot find answers to on their own. In such cases, the help of company specialists is required.

Of course, answers to many questions are available on the operator’s website. If you search purposefully, it is quite possible to find answers there. But often you may need a specialist to answer you. How to be?

Methods of communication with the MTS operator

It seems that everything is obvious, you just dial the number 0890 and wait to be connected to the operator. But people often say that it is extremely difficult to get through to them. Such experiences show that if you want to communicate with an operator, then do not think about a short number. You should think about the long federal format. There, in one hundred percent of cases, a live person answers, and besides, you can avoid long waits.

However, you should not try to make a call from an MTS number; use any another number, because, as the reviews say, it will be easier to get through. So, there is the following algorithm of actions:

1. Enter the number: 8-800-250-08-90 and press the call key.
2. Wait for a pleasant female voice to appear. It will not be necessary to listen to it, press immediately 1, then 0.
3. All! Now wait for the operator's response.

If it is not possible to make a call from a SIM card of another cellular company, then you can call the short number of Mobile TeleSystems.

We call the MTS operator using a short number

Most subscribers who leave their reviews on the Internet report that when making a call to a short number, it is difficult to talk to the operator. Sometimes this is not possible, but you do not have the opportunity to use another method, then try this one:

How to make a call to an operator using a short number? You need to do the following:

1. Enter 0890 and press handset.
2. Then press 5, then 0.
3. Then you can set your mobile phone next to you on speakerphone and continue doing your business, because in some cases you have to wait for about half an hour or more, although sometimes the waiting time is much less.

How to call an MTS operator from a landline phone

Sometimes it is not possible to find a mobile phone with a SIM card from another operator. You can call using a regular landline phone. The method is as described above, making an outgoing call: 8-800-250-08-90.

And if you are in international roaming territory, you can call technical support at: +7-495-766-0166. Be careful, you only need to type with a prefix +7 . Such a call will be more expensive because it is made while roaming.

What to do if you can’t get through to the MTS operator

In a situation where you cannot reach the operator using all of the above methods, you can use several more. They are not as convenient, take longer, and require some effort on your part. So, here are these methods:

1. Login to official website mts.ru and fill out the feedback form there. In that application you should leave your contact information and write a question. Within some time from the moment you submit your application, you will receive an answer.
2. Not every question requires operator assistance. For example, obtaining call details, balance information, finding out the details of your TP and other things is possible in your personal account at the link: https://login.mts.ru. In some cases, this may be more convenient than making a call to technical support.
3. If none of the described methods were able to resolve the issue that arose, and you cannot reach the call center, then you can simply visit office MTS and seek help from specialists personally.

The MTS contact center operates around the clock, receiving thousands of calls a day. People come here to solve financial and technical problems, to receive advice, on issues of blocking phones, as well as to connect and disconnect services. In order for subscribers to be able to contact contact center specialists, 24-hour technical support numbers have been created. In this review we will talk about all the ways to contact the MTS service center.

MTS contact center number

0890 Call the number 8-800-250-0890

Toll-free numbers of the MTS contact center

In order to call the technical support center, you need to remember or write it down in your phone book short number 0890. It works in Russia, Ukraine and Belarus, in MTS cellular networks. Having called this number, you need to wade through the branched voice menu and press the button corresponding to calling a consultant. The call can be accepted immediately or after some time, depending on the workload of the call center. In some cases, during peak hours, the waiting time can be quite long - you need to wait 20-30 minutes, and then call again.

Short number 0890 works for all MTS subscribers – calls are accepted free of charge and around the clock. But what if you need to call the contact center from a mobile phone of another operator or from a landline? For this purpose, there is a toll-free number 8-800-250-0890, which also operates 24 hours a day. In fact, this number is a duplicate of the short number 0890. But if this number is not available for other operators, then number 8-800-250-0890 is available from any Russian numbers, be it mobile or landline numbers. And you can call this number from all over Russia - MTS customer service is available from everywhere.

How to call the MTS contact center from roaming

While in intranet roaming in Russian, Belarusian and Ukrainian MTS networks, to contact the service center you need to use the short number 0890 - calls to it will be made absolutely free. As for subscribers located in national or international roaming, then a special number +7-495-766-0166 works for them. Calls to it are not charged, since it was created specifically for calls from roaming. This number is dialed in international format using +7. Here you can get help on any issue and any problems that may arise when an MTS subscriber is in national or international roaming.

Other ways to contact the MTS technical support center

How else can you contact the MTS service center? If numbers 0890 or 8-800-250-0890 are not enough, you can try contacting support using other MTS contacts or via chat with a specialist. It is available not only to MTS subscribers, but also to any other people. Through it you can communicate with specialists on any issue. When creating a request in the chat, you need to indicate your phone number, ask the question and introduce yourself.

You need to understand that providing assistance via chat on some issues may be difficult - if you need urgent advice or an answer to a question, you should contact the MTS contact center by phone. Otherwise, the process of solving the problem may take a long time.

Another way to contact support is using the fraud and claims registration form. But any questions and problems are not resolved here - this channel is intended only for one-way transmission of information and receiving an answer using the specified contact information. For questions about blocking and unblocking an MTS number, to change the phone number, as well as to connect and disconnect MTS services, contact the operator’s office or contact center.

“Live” operator of a company providing communication services? No, we haven't heard. It is on this principle that one of the industry leaders, Mobile TeleSystems PJSC or MTS, works. There is only a grain of joke in every joke... And truly live communication with its subscribers is ignored in every possible way or, at least, is not welcomed by this operator. MTS probably believes that there are no problems that could not be solved by an autoinformer or by the client himself, registered with.
There is hardly a user who would not try to talk with a “live” consultant or technical specialist. support by service number 0890. But this number is easier to reach Luna. First, we listen to the long and tedious narration of the autoinformer, then we press a special set of keys, hear the cherished words and shift from foot to foot, listening to voices, melody or silence on the phone. We wait five minutes, ten... After thirty minutes, the most patient ones, having finally heard a live voice on the phone, forget about their pressing problems.
All you had to do was call another number, federal and multi-channel. Here it is: 8-800-250-0890. It is also free, but unlike the short one, it is more realistic to reach here and, oddly enough, faster. You can dial it from both mobile and landline numbers.

Instructions on how to call the MTS operator for free from any phone

1. Dial the numbers 8-800-250-0890 from any mobile operator number, for example, Tele2, Beeline, Megafon or from landline phones.
2. As soon as you hear the voice menu, click first on 1 and then on 0.
3. You will hear the voice of an automatic informant. The “Help Desk” will not leave you behind until you rate the work of the telecom operator. You have two keys to choose from - 0 or 1. Press any and move on.
4. And in principle, that’s all: the standby mode for connecting with a “live” employee is turned on. However, many users claim that they don’t have to wait long - from 1 to 5 minutes.

Note! You can dial the federal number 8-800-250-0890 from any phone, cell phone or landline, except MTS. And if you only have a subscriber number at hand, you will have to storm the operator’s technical support by calling 0890. There is no other way out if you are “hot” to talk to a live specialist.

How to call a “live” operator from a mobile MTS?

Number 0890 is probably enchanted. Otherwise, how to explain the fact that it is very, very difficult to get through to him. It was a joke. Of course, there are no magic spells, everything is explained simply: the MTS operator is popular in the Russian Federation and far beyond its borders. If thousands of subscribers try to call a number every minute, it’s no wonder that you have to wait so long for a response from a “live” consultant or specialist. But if you are willing to wait, press the numbers 0890.

The number was dialed and there was another problem - the voice menu. Under what point is the door leading to the “live” operator hidden? And we will tell you. Don't guess and make things up, just follow these four steps. So, we dial the operator from the MTS subscriber number:

1. An ill-fated number, memorized by heart by almost every subscriber of this telecom operator. Press four numbers: 0890.
2. The automatic service will give you information about news, new tariffs, services, etc. Listen and wait for the help to finish and the voice menu to begin. But after it starts, you don’t need to wait for anything, just dial first 2 and then 0.
3. Does the operator provide quality service to you? You don’t have to answer, just click on the choice 1 or 0.
4. Finally, the autoinformer will say the long-awaited phrase: wait for the connection. By the way, your conversation will be recorded, so control yourself after waiting for half an hour. :)

How to call an MTS operator from Crimea?

You are in Crimea and don’t know how to get through to those. support? We'll tell you. In order to dial the number you need and communicate with Contact Center specialists, you must know information about the registration of your SIM card. If you purchased the card in Crimea, and the peninsula is a subject of the Russian Federation, or any other region of the country, you dial the same numbers - short 0890 and federal 8-800-250-0890. The first number, 4-digit, is intended for calls from MTS subscriber phones. And the second, federal and multi-channel, for communication with Contact Center consultants from phones of other operators and city numbers. Calls to these numbers in Crimea are not charged.

If the SIM card was purchased in Ukraine, international roaming applies to your number. Therefore, you need to call the Ukrainian operator on another number. Dial this number: +38-050-508-1111. Calls are charged! You can also contact the operator using the service number 111, but only from the subscriber number. The call is not free.

MTS operator number for corporate clients

Such subscribers can call the federal number 8-800-250-0990. You can reach him quickly.

How to contact the MTS operator in roaming?

If you are away from your region, but not outside the Russian Federation, to contact the Contact Center specialists, use the same phones: 8-800-250-0990 and 0890. How to contact a live operator on these numbers, read just above.

If you left the country, your number ended up in international roaming. When in another country, dial the following number: +7-495-766-0166 (in this format, otherwise call “grandfather in the village”). Moreover, if you call from an MTS subscriber number, there is no charge for the call.

Other ways to contact the MTS operator

No user can foresee all possible scenarios and protect himself from encountering difficulties. But subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the operating conditions of the contact centers.

This simplest action will allow you to avoid troubles, since customers of the mobile operator will be able to ask for help from a professional at any time. Moreover, the cellular company has provided several different methods of communication, including calls from a telephone and communication through the official website, so that everyone can easily contact hotline operators.

Modern companies are obliged to provide customers with the most accessible and diverse service possible. This also applies to free technical support for MTS. Therefore, so that not a single subscriber becomes disappointed in cellular communications and can continuously use the connected services, the mobile operator has provided various support contacts and services for solving emerging problems:

1. special service telephone;
2. online chat;
3. universal USSD commands for managing communications and connected services;
4. service centers and service salons;
5. official communities on social networks;
6. special feedback form;
7. Email.

When choosing one of the listed approaches, users should focus on the specifics of the current situation, their own capabilities and desires.

MTS support service - toll-free number to contact the operator

The easiest way to contact consultants from a mobile phone is to call a single number provided by your telecom operator. But besides this, there are other telephone numbers from which you can call the contact center:

• 0890 – universal telephone for subscribers;
• 8800 250 0890 – calls from other operators and for landline line owners (landline phones).

It is important to highlight that each option mentioned is free to use, so users will not have to worry about additional costs. This is especially true if the client cannot use an MTS SIM card or is faced with difficulties directly related to cellular communications and call quality.

MTS customer support - mobile phone

The MTS support phone number for clients located abroad deserves special attention. People who find themselves in roaming must dial a special number +74957660166.

It must be emphasized that replacing the leading number +7 with the usual eight is unacceptable. The resulting combination will not allow contact center operators to contact you.

The good news for those who want to call consultants is that there is no charge for the call.

Providing assistance remains free, regardless of where the client is located. MTS specialists will try to help a person who needs help, no matter what situation he finds himself in.

How to write to MTS support service?

If the user needs to contact MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

1. visit the official portal of the telephone company;
2. log in to your personal account by entering your mobile number and unique password;
3. open online chat.

In addition to the online consultant on the website, subscribers have the opportunity to contact online support in the official communities of the cellular operator on social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not the personal creation of one of the subscribers.

The “help” section on the official portal deserves special mention. It contains a large amount of reference information that can help clients and visitors cope with almost any problem. And the convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and easier.

Home Internet technical support

Those who have difficulties not with their usual mobile communications, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes receiving assistance requires verifying the identity of the caller. Therefore, clients who need help should prepare in advance:

• passport details;
• service agreement;
• PUK code.

In addition, if the user decides to cope with the difficulties without a phone by simply visiting the nearest sales salon, he will definitely need a passport, which he must take with him.