MTS hotline operator phone number from a mobile phone. How to contact an MTS operator - step-by-step instructions

When subscribers cannot resolve issues on their own using their Personal Account and auto-informer, they can call the MTS operator, without paying. There are both local and international numbers that make it easy to connect with an operator.

Many MTS subscribers know the number 0890 , by calling which you can reach an MTS specialist. But it comes with many unnecessary complications. After you get through, you need to listen to the robot, then take the suggested actions. Then you will be told that you need to wait some time, but the answer may take an hour.

But you have a choice. MTS has another number, you can call the operator on it. They answer it much faster and calls from different phones are free.

We have prepared small instructions for our readers, following which you can contact the MTS operator and ask questions that interest you:

• First call the number 8-800-2500890 . You can call from absolutely any phone, including a landline;
• Once the voice menu is activated, press 1 , Then 0 ;
• After pressing the keys, you need to evaluate the consultant’s actions. To do this, click 1 or 0 , it doesn't matter;
• After this, wait until you connect with an MTS consultant and ask your questions.

IMPORTANT

When calling the operator, keep in mind that you can call 0890 without paying only from a mobile gadget with an MTS SIM card. Calls from landline devices will be charged. If you call the number 8-800-2500890 , then calls from any devices and operators will be free of charge.

How to reach a live operator

Due to the fact that MTS operates in several countries and has several million subscribers, its short number 0890 is constantly overloaded with calls. Because of this, people have to wait half an hour or even longer for a response from a specialist.

This number has one more drawback. This is a voice menu. It is very confusing and most people spend a lot of time trying to figure it out. We will deal with this now:

1. To get started, call this number 0890 ;
2. First, they will tell you the news, then what offers MTS has for you. After this, the voice menu will turn on. It is not necessary to listen to all points, you can immediately press the key 2 , Then 0 ;
3. Rate the quality of work by clicking 0 or 1 . It doesn't matter;
4. After this, the answering machine will tell you that the operator will pick up the phone shortly. We advise you to be patient. Good luck!

How to call an MTS operator from Crimea

Many MTS subscribers travel around Russia and, when they get to Crimea, they don’t know how to call them to clarify their questions. But here everything is simple. You just need to know in which region your SIM card was registered. Today Crimea is Russian. Therefore, whether you bought a SIM card in Crimea or came there from another region, you need to call the same numbers. Let us remind you that for mobile phones MTS is a short number 0890 , and for landlines and all mobiles it is 8-800-2500890 .

If your phone has an MTS Ukraine SIM card installed, then you will have international roaming. To call a Ukrainian operator, dial this number +38-050-5081111 . Calls will be paid. Ukrainian subscribers will also have access to the number 111, but calls to it will be free only for mobile MTS.

Operator number for corporate subscribers

For all MTS subscribers who have a corporate phone number, a single federal number is also available 8-800-2500990

How to contact the MTS operator in roaming

For all those who like to travel around Russia with an MTS SIM card, the following numbers will be useful for contacting the operator: 0890 And 8-800-2500890 . Instructions for them are above.
If you went abroad and found yourself in roaming, you can contact the operator by phone +7-495-7660166 . Calls from an MTS SIM card are not charged. But dial the number through +7.

Alternative methods of communication

Little known methods:

• If you were unable to contact a consultant by phone, go to:
• You can resolve many issues yourself through your “Personal Account”. It is located here https://lk.ug.mts.ru/. In your “Personal Account” you can check the availability of active services, change your tariff plan and order call details. If you cannot log into your MTS personal account, you can read the detailed instructions;
• If all the previous methods do not work, then you can contact your nearest office. To do this, you need to take your passport with you.

Now you know how to call the MTS operator for free and how to do it quickly.

We hope that all this information was useful to you.

In some situations, it is necessary to contact the MTS cellular technical support operator. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

A simpler way would be to use the company’s multi-channel official phone number - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

• button 2;
• then 0;
• then it will be redirected to the operator evaluation menu;
• here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards, there is an alternative way to contact the operator for free - a number that must be dialed 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.

In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows you to relieve operators' telephone lines to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.

Every day, thousands of MTS network subscribers face various problems that are directly related to cellular communication services. A help center has been created specifically to provide assistance in solving such problems. Developed to reduce the burden on customer support. Through the self-service system, you can indeed resolve most issues yourself, but there are situations when it is impossible to do without communicating with a specialist. In such cases, subscribers inevitably think about how to call the MTS operator. Of course, each subscriber can discuss the problem with a qualified specialist, and there are several ways to reach him.

You can call the MTS operator at the following numbers:

• 0890 - short number of the MTS operator;
• 8 800 250 08 90 - multi-channel federal number;
• +7 495 766 01 66 - when abroad;
• 8 800 250 09 90

All these numbers (except for the corporate customer support service) allow you to call using a single voice menu. That is, you will not be able to reach a “Live” operator right away. First, you will have to listen to the autoinformer’s greeting, after which you need to perform a series of digital combinations and only after that will you begin to wait for a specialist’s response. Unfortunately, it is not always possible to obtain a prompt response. To reduce the time spent contacting support, read the entire article. We will tell you which numbers you need to press to connect to the operator. We will also tell you about alternative ways to contact the MTS support service, the ability to order a call back and a paid call without a queue.

• Important

• The MTS help desk operates around the clock. A call to the contact center and consultation with a specialist is free.

MTS contact center numbers

Many subscribers are looking for ways to call the MTS operator directly. Of course, it would be convenient to immediately call a help center specialist and get an answer to your question. Unfortunately, the operator does not provide this option. Although, there is an option not to wait for the operator’s response, but it is paid and we will return to it. Despite the fact that there are several MTS support numbers, they all allow you to call through a single voice menu. To connect with the operator you will have to follow the prompts of the autoinformer. We will describe below what numbers you need to press to contact the operator, and now we will once again list all the numbers of the MTS contact center. It should be understood that each number is relevant to use under certain circumstances.

You can reach the MTS operator at the following numbers:

• 0890 - only for calls from MTS numbers;
• 8 800 250 08 90 - for calls from home phone and numbers of another operator;
• +7 495 766 01 66 - for calls when abroad;
• 8 800 250 09 90 - for corporate clients.

A call to any of the numbers provided is free, as is a consultation with a help center specialist. As noted earlier, no matter which number you call, you will not be able to immediately get to the operator. First, you will hear an autoinformer who, frankly speaking, will bring you a lot of useless information. It turns out that, in addition to waiting for a specialist’s response, you will have to spend a lot of time listening to the autoinformer. If you don’t have the desire or time to listen to all this, use the instructions below.

To reach the MTS operator, follow these steps:

1. );
2. Press number 0;
3. Press number 1 if you want to order a call back or number 2 for a paid connection with an operator without a queue (20 rubles);
4. If you don't want to request a call back or pay for a support call, don't click anything and just wait for a response.

The waiting time for a specialist response depends on the workload of the help center. Often it is busy and there is a long wait. That is why, before calling the MTS operator, you should make sure that your problem cannot be solved without the participation of a specialist. Don't forget that there is a personal account and application with which you can perform many operations with the number.

• Important

The automatic menu of the MTS support service changes periodically and the sequence of dialing digital combinations indicated by us may not be relevant. We will endeavor to make appropriate changes in a timely manner.

How to call an MTS operator without queuing

We found out how to save ourselves from the need to listen to the autoinformer, but the problems don’t end there. The most unpleasant thing is that due to the high load on help centers, you often have to wait a very long time for an operator’s response. How long? The maximum waiting time for a specialist response, as reported by the autoinformer, is 10 minutes. However, this does not mean that you are guaranteed to receive an answer within ten minutes. Often the waiting time is extended. There are cases when you had to wait half an hour for an answer.

To the delight of subscribers who do not want to wait a long time for a response from a help center specialist, it is possible to order a call back for free or pay for the call and they will answer you without waiting in line. The cost of a paid call to the MTS contact center is 20 rubles. If you order a call back, you will be called back within 15 minutes. There is no separate number for ordering a call back. The same applies to paid calls to the contact center.

To call an MTS operator without a queue or order a call back, follow these steps:

1. Call 8 800 250 08 90 (in international roaming - +7 495 766 01 66 );
2. Press number 0;
3. Press number 1 if you want to order a call back or number 2 for a paid connection with an operator without a queue (20 rubles).

Is it worth paying 20 rubles for no queue? It’s up to you to decide. You should not expect that if you paid for the call, you will receive special treatment. Consultation on your issue will be provided by the same specialist as during a free consultation. The only difference is that you don't have to wait your turn. By the way, write in the comments what you think about this service.

• Important

MTS Belarus support service - +375172379898.

MTS Ukraine contact center - 0800400000.

Alternative ways to contact the MTS contact center

Of course, having the opportunity to pay for a call to an operator and not wait in line will be relevant for many subscribers, but not everyone is willing to pay for a service that is provided free of charge. In this case, all you have to do is order a call back or wait your turn. Although, there are several other options for contacting customer support. Again, before calling the MTS operator, think about whether this is necessary. Perhaps you just want