My Kyivstar personal account. My Kyivstar - personal service service

Hello, here we will try to answer the most common questions, and a few tricks that 90% of subscribers fall for kyivstar.

In this topic you will learn:

• How to get bonuses.
• How to use bonuses

Little trick

Bonuses are awarded onm every 4th day, and they are validUNTIL the 20th! If you still had money left in your account, on the 20th everything is written off to a zero balance. In system "My Kyivstar" bonus storage periodUnlimited! Therefore, we recommend that you transfer not the entire amount to your phone at once, but 10-15 UAH at a time and top up your account as you use it. You can transfer bonuses once a day, you can transfer at least 3 UAH per day to your account.

NOTE:

If you have questions that are not answered here, or have any problems with the Internet, please contact Kyivstar technical support at 460 from mobile or landline 0800300460 .

It often happens that when problems arise with the Internet or its absence, subscribers call the numbers of managers through whom they submitted an application or to specialists who directly connected the service " home Internet", even if they want to, the managers will not be able to help you, because they do not have the opportunity to record the problem and leave a request for a specialist to come to fix the problem.

Option two, when a subscriber contacts a specialist directly, it usually happens like this: “Hello, you visited me two months ago, remember? I have something with the Internet, could you come in this evening to see what the problem is?” This is the most common mistake subscribers make. because:

1) Even if he wants to, a specialist cannot remember everyone, since he has 4-8 applications each ONE DAY, per month the minimum is about 1000 addresses.

2) Only technical support can send a specialist to you, having previously fixed the problem, they are transferred to the logistics department, the logistics department draws up a route for the specialist, having previously agreed on the time of the specialist’s arrival with the subscriber, in which the time to complete the repair/connection is strictly limited.

3) Each visit of a specialist to you is paid for by the company, so if your application is not recorded through Kyivstar technical support, call a specialist not paid, consumables (cable, etc.), time to fix the problem doesn't stand out .
In this case, if the subscriber insists on a specialist coming, he will have to pay for the call, work time, and consumables that will be spent in fixing the problem.

Most frequently asked questions:

• How to get bonuses.
• How to use bonuses
• The procedure for using bonuses to pay for mobile services
• How to transfer bonuses from the “My Kyivstar” system to your phone.

How to get bonuses:

Bonuses are credited to your bonus account in the system 4th of every month . Their number is equal to the subscription fee paid for the service in the previous month " Home Internet" For example, if you use the “Fast” tariff plan, you will receive 100 bonuses every month. Please note that for the days when the service " Home Internet" was disconnected due to debt, and in case of order " Service suspension» bonuses are not credited .

Check the balance on the service account " Home Internet" and the number of bonuses can be done using the USSD request *460# with the Kyivstar and Beeline number. You can check the number of bonuses on your mobile account that were awarded for using the Home Internet service using the USSD request *110#.

The procedure for using bonuses to pay for mobile communication services.

Bonus funds received during the use of the service " Home Internet"and transferred to a bonus account for payment of mobile communication services, have a validity period of 20 days and can be used exclusively for:

• making outgoing calls to the numbers of subscribers of the Kyivstar network and other mobile and fixed-line operators of Ukraine, except for subscribers served on the Free Kyivstar, Free Kyivstar 50, Free Kyivstar 35 and Free Kyivstar 35 + tariff plans, “Free Kyivstar for tablet”, for which the possibility of such use of bonuses is not provided;
• transmission of text and multimedia messages to the numbers of subscribers of Ukrainian mobile and fixed-line operators of the CDMA standard;
• making outgoing calls to the telephone numbers of the “Answering Machine” service: +38067 775, +38067 777, +38067 2222 775 and +38067 2222 777;
• using traditional and WAP access to the Internet using CSD technology;
• using the WAP Internet access service using GPRS technology;
• use of traditional Internet access service using GPRS and EDGE technology.

During a month, you can use no more than 200 bonuses to pay for mobile services. If the Internet access service is disconnected due to insufficient funds in the account, the ability to transfer bonuses to mobile numbers remains. In case of activation of “Service Suspension”, the ability to transfer bonuses to pay for mobile communication services is not provided . Bonuses accrued to Kyivstar contract subscribers are used after other bonuses and discounts have been exhausted (if they are available on the account). Only contract subscribers-individuals and prepaid subscribers can use bonuses for mobile communications.

How to transfer bonuses from the “My Kyivstar” system to your phone:

This process is not at all complicated as it seems at first glance. After connecting within 24 hours, you will receive an SMS with a login and password to access the “My Kyivstar” system.

IMPORTANT:

Visit the site my.kyivstar.ua This is how it looks: Enter the username and password that was sent to your phone. You are in the system " My Kyivstar". You are taken to a confirmation page, where you check your data again, you can add or change your phone number, select a security question, enter TEMPORARY the password that was previously sent to the phone and your new password (which you came up with) TWO times to confirm.

IMPORTANT:

How to transfer Kyivstar bonuses to your phone

After you have completed the confirmation process, go to website my.kyivstar.ua Enter your username and password and a page like this will appear in front of you:

IN at the very bottom quantity will be indicated bonuses:

How to transfer Kyivstar bonuses to your phone

Select a section at the top "Services and promotions"

How to transfer Kyivstar bonuses to your phone

Find the section "transfer bonuses" and click on it.

How to transfer Kyivstar bonuses to your phone

Waiting for loading:

After which a form appears in front of you to fill out, enter the phone number to which you want to transfer bonuses, below, the number of bonuses and "continue"

How to transfer Kyivstar bonuses to your phone

Checking did you enter it correctly? number and confirm:

How to transfer Kyivstar bonuses to your phone

How to transfer Kyivstar bonuses to your phone

Once you have completed everything, confirmation will appear and bonuses You will receive a message on your phone within 24 hours. Average time for their transfer to your account from 15 minutes to 2 hours , rarely longer. will come to you SMS notification about what has been received into your account bonuses. check they can be as described above *110#

My Kyivstar

If you use your personal cell phone for work purposes, keeping track of your mobile phone expenses is essential. However, even ordinary people often wonder how they can get the information they need about expenses and manage basic services. After all, the conditions of many tariff plans are far from obvious and calculating the costs of making calls or surfing the Internet is not initially easy. But the self-service system “My Kyivstar” comes to the rescue.

My "Kyivstar" (My "Kyivstar")

You can access the service for prepaid subscribers “My Kyivstar” at my.kyivstar.ua.

In addition, there is a mobile application for Android, iOS and Windows Phone, which can be downloaded from the corresponding markets.

To use this service, you must register. This is quite simple to do: you need to dial the number *100*88* from your phone (the numbers in the picture in the “Registration” section)# and press the call button. After this, you will receive an SMS notification via text message with credentials (login and password) to access the “My Kyivstar” self-service system.

If during your first login you enter at least minimal information about yourself (for example, indicate your name), then when you contact the contact center you will be able to be identified and addressed by name. Which, you see, is quite nice.

After logging in, the Kyivstar subscriber has access to the main screen of the system, where the user’s personal data, current status (including additional information: connection date, PUK1, PUK2, ICC SIM) and bonus balance are indicated. Links for quick access are also available here: setting up your phone, replenishing your Kyivstar account, as well as transferring money to another subscriber number. How to find out your tariff? Go to the main page of the service.

Top up your Kyivstar account

• Alfa Bank;
• EasyPay;
• Purse;
• PrivatBank.

After selecting one of the providers, you go to the corresponding branded replenishment page. For example, if you choose to top up Kyivstar through PrivatBank, you will be taken to the PrivatBank page, which will be painted in the corporate colors of the mobile operator. To top up, just provide your mobile phone number and payment card details (number, date and CVV2 code). The minimum replenishment amount is 5 UAH, the maximum is 1 thousand UAH.

If you choose to replenish using EasyPay, you can set up “Autopayment”, so that a certain amount of the replenishment will be debited regularly from your bank card.

Costs for Kyivstar

In the “Costs” section you will receive information about the cost of the services provided. These data, however, are not fiscal, and therefore can only be used for estimating and planning expenses.

More detailed information can be found in the subsections:

• Total;
• Call details;
• Calls for the current month;
• Other costs;
• Reports.

Information on the “Total” tab is displayed monthly. Also, you won't be able to see the current month here. For example, July.

Kyivstar provides operational information for a fee. Data for the current month can be viewed on the “Calls for the current month” tab, the cost is 1.06 UAH.

However, if you want to see the amounts with which you have replenished your account in the current month, then there is a way out - this is the “Payments” section. Here you can get information from the date of your registration in the system.

Another interesting section worthy of attention is “Services and Promotions”. Here you can connect new services:

• Voice services (anti-caller ID, auto-caller ID, super caller ID, answering machine, call forwarding, set up a stop list);
• Data transfer services (Internet packages, adjusting settings, installing a beacon, connecting a mobile radio);
• Information Services;
• Additional services;
• Basic services;
• Messaging services;
• Connect roaming.

It is also convenient that in this section you can independently initiate the suspension of service for your number.

One of the interesting sections is “Phone Settings,” which contains extensive background information for all occasions.

If you haven’t found your answer and don’t want to call the contact center, then use the “Feedback” section. Here is a list of frequently asked questions. You can also use the online assistant or write a question by email. They promise to give an answer within 2 days.

Popular offers (Ukraine)

My Kyivstar is one of the most convenient and popular pages created for comfortable entry into my Kyivstar, the “Home Internet” service! The page was created to solve several problems. The service is available at: account.kyivstar.ua here you can:

• Log in to the “My Kyivstar” system with one click;
• Read the short or full instructions for logging into the “My Kyivstar” self-service system;
• Find out the Kyivstar 24-hour support number for the “Home Internet” service;
• Always up-to-date information!
• Manage your own costs for Home Internet and TV online
• Connect available services, apply for participation in promotions, view reports

How to log into “My Kyivstar”? To log into the user’s personal account “My Kyivstar” you only need a few simple steps:

• Click on the “Login to My Kyivstar” button;
• A page will open where there will be one field for entering your login (this is your account through which you pay for your home Internet);
• Then, click on the “receive password via SMS” button;
• After which, a field for entering a password will appear. The SMS will arrive within 60 seconds. Enter the password you received via SMS;
• That's it, you are already in the Kyivstar subscriber self-service system. Where can you control the Home Internet service?

For greater convenience of subscribers, the page was created in two languages: Ukrainian and Russian. The free “My Kyivstar” application on your smartphone can be downloaded from Google Play, App Store, Windows Phone Store, or use the web version. If questions arise, subscribers can seek help from the Zoryana chatbot on Facebook Messenger, Viber and Telegram. You get secure access to structured, summarized and detailed information about mobile communications costs and services provided to you.

System advantages:

• All profiles together. Your mobile account and Home Internet and TV services are now in a single profile.
• Cost control. Tariff conditions, remaining minutes, messages and megabytes are available immediately after logging in.
• Service management. Manage already connected services, make new requests and view their status in the application.
• Detailed reports. See your expenses for any period and download reports to your computer or e-mail for free.
• Map of stores. Find the nearest Kyivstar store in any city, check opening hours and list of services in just a few clicks.
• Android widget. Balance of minutes, SMS and megabytes directly on the smartphone screen - keep track without even going into the application.
• Simple web interface, convenient hint system.

Hello everybody! Today’s article will cover the topic “Kyivstar home Internet login”. Problems logging into My Kyivstar? Tech will help you. support, which you can contact by number “460”, which is free for calls from “Kyivstar”, “Dyjus” and “Beeline”, and number “0-800-300-460” for calls from other mobile and landline phones .

You can also follow my instructions below.

The system provides the ability to view the current account, the number of bonuses, change the tariff, temporarily disable the Internet and order additional services.

It would be easier here to receive the password via SMS and write it in the input field. It will arrive within five minutes to the number you specified.

The second method is to log in using your password. Click “Login with a special password” and enter your permanent password. Don't forget about your keyboard layout. There may be a problem with the browser you are using. In this case, log in using a different browser. If you are unable to receive SMS, you should contact the operators at the above numbers. The operator will clarify your information and help resolve the problem.

“An unpleasant surprise awaited us - instead of the usual “login” and “password” fields, they made a field for entering the contract number or mobile number. You enter it and receive an SMS with a login password. But for many, the phone number that is linked to the contract has either been lost or is inaccessible and there is no way to get a password.

In this article we will try to explain as simply as possible how to log into your personal account and what to do if you have lost your phone and there is no way to receive SMS.

Previously the entrance looked like this:

And now like this:

The URL has also been changed. Previously there was my.kyivstar.ua, and now account.kyivstar.ua. But you won't make a mistake with the address because forwarding works.
Note!

If you want to log into “My Kyivstar” as a “ ” subscriber, then you must enter the personal account number through which you are replenishing the service. To enter your personal mobile account, enter your mobile number.

We enter the office

So, you entered your personal account number and within a few minutes you receive an SMS with a temporary password by which you will be authorized.

What should you do if you cannot receive SMS?

Of course, contact those. Kyivstar support - call 460 (for Kyivstar subscribers) or 0 800 30 460 (calls within Ukraine are free) and ask the operator to change your phone number, or visit any Kyivstar call center and contact a company specialist.

The user account looks the same as before:

If you have any questions about logging in, write in the comments.

This material serves as a hint for existing subscribers.

To log into the “My Kyivstar - Home Internet” system, users first need to open the page HTTPS://ACCOUNT.KYIVSTAR.UA/CAS/LOGIN in their browser, where the registration and login form itself is available. An important fact remains that registration in the system is absolutely free and simple, so even a child can cope with it. The page that opens is available to users in Ukrainian, English and Russian. You can change the language, if necessary, in the upper right corner of the page.

Login to the Kyivstar home Internet system

Now let's move directly to logging into the Home Internet system from Kyivstar. To do this, you must fill in the fields provided in the window that appears. In the first field you need to enter your login, which is your personal account, then you need to click on the “Next” button.

After completing these steps, a special password consisting of 4 characters and valid for only 5 minutes will be sent to your number specified in the contract. If during this time you do not have time to log in to the “My Kyivstar” system, the password will become inactive and you will have to perform the previous steps again.

After entering the verification code received on your phone, you must click on the “Login” window, after which you will automatically log in to the “My Kyivstar” system. If for some reason the login password does not arrive on your phone, then you need to contact the Kyivstar technical support service at the contact numbers indicated on the official website or at the beginning of this article. You can also use the official application of the company “My Kyivstar” to log into the Home Internet system from Kyivstar by downloading it to your device in the application store.

This is what your personal account looks like in the My Home Internet system

As you can see, the account contains all the data regarding your account. The system will also offer you new available services and provide you with all additional information.

Each user of the Kyivstar company, for greater convenience of cooperation and use of services, must go through the registration procedure in the system, which is a personal account, “My Kyivstar”. It is worth noting that recently the procedure for registering and logging into the “My Kyivstar” system has changed, if the new method is difficult for you, then you can consult the company’s technical support operators at contact numbers: 0-800-300-460 or 460, calls These numbers are completely free. If for some reason this option does not suit you, then you can use the instructions given above.

To make maximum use of the “Home Internet” service from Kyivstar, you must register at https://account.kyivstar.ua/cas/login. After registration, you will log in to the system using your username and password. To make it easier to remember your login, Kyivstar uses your personal phone number as it. To protect against account hacking and protect the user's personal data, a multi-level protection system is provided. So, for example, if after logging in for 10 minutes you have not performed any actions, the current session will be closed to save your personal data.

The Kyivstar personal account allows you to manage your account and connected services. You can top up your account online directly in your Personal Account. You need to click the button: “Replenishment” in the upper right corner of the screen. The system allows you to replenish your account from a bank card and transfer from your personal account to the number of any Kyivstar subscriber. To top up your account from a bank card, you need to click the “Top up online without commission” tab. Next, enter the phone number or personal account that needs to be topped up and the card details: number, expiration date, owner details and a special code on the back. To confirm the payment, a message with a transaction verification code will be sent to your phone; you confirm the transfer and the account will be replenished at the same moment.

In your profile you can manage personal data, add numbers and personal accounts.

The main menu of the account contains the following tabs:

• rates,
• services,
• payments and expenses by number,
• refill,
• applications,
• Personal settings.

Registration in the account

To register, you need to be a Kyivstar subscriber and have an activated number for this operator. The system is called “My Kyivstar”. You can register in your personal account by going to the website at . In the window that opens, enter your phone number, the password for your account will be sent via SMS.

Authorization in your Kyivstar personal account

After registration, in addition to logging in via SMS, subscribers can log in using their login and password. The login is the phone number. Click on the “Login using personal password” button. The password can be changed. To do this, open “My Profile” and select “Change Password” from the menu.

Personal account mobile application

The application is available for download on three main platforms:

After installing the Application, you need to select the required tab: mobile communications or Internet. Next, we register in the system if we are connecting for the first time, and if the subscriber uses the “My Kyivstar” service online, then you just need to enter the phone number and password for the account. When registering, the system asks you to enter your first and last name, as well as a password.

After logging in, the main page will open where you can see your balance, bonuses and costs. If you click on the icon at the top left, a menu will open. The contents of the menu are the same as in the Online version: tariffs and services, profile, payments, reports, terms of use, logout.

In the Android version, you can display your account status and bonuses on your smartphone screen. The widget is installed along with the application and is a convenient addition, since there is no need to request a balance.

Customer support via account

Subscribers can ask questions about mobile communications and home Internet through the Online Assistant system. The system is available in your Personal Account. To contact, you need to find the “Feedback” section, select the specialist’s image. In the chat that opens, ask your question. The manager's response comes quickly enough. The system is available around the clock. After the consultation, the system requests from the subscriber a service rating from 1 to 5 points.

How to disable your personal account

The personal account of the Kyivstar mobile operator can only be disabled together with a SIM card or the Internet. If several numbers are attached to an account, you will need to block them all. There is no separate refusal to use the service.

The SIM card can be blocked temporarily. To apply online, you must select the “Services” tab in the menu and fill out the application. The operation is performed within half an hour. If necessary, the number is also restored upon application.

Security and privacy rules

There are a number of rules by following which a subscriber can easily secure his account from scammers:

1. The password to your personal account must be complex. It is better to combine arbitrary numbers and letters in different case and write them down than to set a simple password.
2. The password must be unique and not used anywhere else.
3. Prevent disclosure of the password and access to it by third parties.
4. An up-to-date antivirus must be installed on gadgets and PCs.
5. You should not open links that come in SMS from unfamiliar numbers, as they most likely contain a virus.
6. You cannot transfer the access code from SMS to the “My Kyivstar” system to strangers.

Kyivstar uses the latest technologies to protect subscribers and their personal data. Cloud technologies allow you to store information securely.