Metro cash and carry hotline phone number. Free hotline number to contact the MGTS operator. What can you find out over the phone?

And again, an article with up-to-date information about problems connecting to the Internet via a wireless Wi-Fi network in the Moscow Metro (someday the blog will fall under the AGS for duplicates).
BOMBERuss just noticed that there are enough problems with the “waffle” in Mosmetro and users constantly ask these questions to search engines, which prompted us to study the FAQ of the provider MaximaTelecom, as well as send an email request to the support service for more detailed information about decoupling devices from the network.
I’ll be honest that Maximatelecom support responded quickly and on topic, for which I express my gratitude to them
Gratitude.

Request for Wi-Fi technical support in the Moscow metro

My support email contained several poorly worded questions that I typed on my keyboard in the morning while half asleep...

Does unlinking devices from a subscriber number work by sending an SMS to the number 8 (903) XXX-XX-XX with a request to unlink all devices?
Is it possible to independently decouple devices from the Wi-Fi network in the Moscow Metro?
What methods can you use to disconnect gadgets from the network by sending messages (phone numbers for SMS, E-mail addresses...) and what template should you use to format messages?
Will the function of automatically decoupling gadgets from the Wi-Fi network be implemented in Mosmetro in the future?

It looked something like this:

The answer was not long in coming.

How to disconnect all devices from Wi-Fi in the subway

So, judging by the E-mail sent by the provider’s support, we can detach gadgets from the “waffle” in the subway in the following ways:

Do it yourself in your personal account on the website wi-fi.ru. To enter your Personal Account, you need to click on the image of a human figure (or a picture of a house from a tablet or PC) in the upper left corner. Unfortunately, access to your personal account from the external network is temporarily not working. You can get there after connecting to our network. Developers are busy finding a solution to the problem. It should be fixed by the end of this week.
To carry out the de-identification procedure, you need to send a request to disable identification in the form of an SMS to a phone number METHOD DISABLED. SMS must be sent from the same number from which we want to unlink the devices.
When registering the 6th device, the oldest linked device is automatically unlinked (at the time of publication there are temporary problems).

These methods will help if the gadget has a dynamic MAC address or 5 gadgets are already attached to one phone number. You can also write a letter to technical support indicating the problem (as stated in the FAQ http://cdn.vmet.ro/vmetro/faq/ and in the group of the social network "Vkontakte").

How to write to Wi-Fi support in the metro.

To solve problems with the Wi-Fi network of the Moscow Metro, you can send an E-mail describing the problem to the following addresses:

[email protected];
[email protected];
[email protected](on questions of paid premium packages).

The letter can be duplicated to several addresses for accuracy)))

"METRO Cash and Carry" is a chain of supermarkets with a huge assortment - the total number of products is more than 35 thousand. Prices here are the lowest compared to other shopping centers.

But getting into the supermarket itself is not easy. To do this you need to get a special client card. To apply for it, you need to bring an impressive package of documents. Without this card you will not even be allowed into the shopping center.

These supermarkets are not aimed at ordinary retail customers purchasing household goods. The company names the owners of cafes, hotels, restaurants, small retail stores, catering and service companies as its clients.

The company was founded in 1961 in Germany. In Russia, the first METRO Cash and Carry supermarkets opened in 2001 in Moscow. Today the corporation is represented in 50 regions of our country, more than 89 shopping centers have been opened. 20 thousand people are provided with work.

METRO Cash & Carry hotline phone number

Hotline number 8-800-700-10-77. You can call the number free of charge. After dialing the number, a pleasant female voice will greet you in Russian English, ask you to switch the phone to tone mode and inform you that all conversations during communication with the operator are recorded.

This is followed by an advertising message about promotions taking place in supermarkets. For example, when I dialed a phone number this weekend, I found out that frozen salmon and Borjomi water were being sold at a special price. Very convenient, you know. Before going to METRO, you can compare prices with other stores.

What can you find out over the phone?

Press button 1 on your phone to get additional information about ongoing promotions.
Press button 2 to find out how to become a METRO client.
By pressing number 3 on your phone, resolve issues related to the online store.
Prepare your customer card number and press 0 to connect to the operator.

If you did not have time to remember the information heard, you can listen to it again by clicking on *. If none of the proposed actions suits you, you will need to wait for the operator’s response and ask him a question.

In addition, telephone operators:

accept claims. You can tell us about your problem, and the staff will record the information received. They will also ask in what format you would like to receive a response – by email or by phone. All complaints received are transmitted to management, and within 14 days the caller can receive a response;
inform about the availability of a particular product in the supermarket.

The hotline is available on all days of the week: from 7 a.m. to 10 p.m. on weekdays, and from 8 a.m. to 10 p.m. on Saturday and Sunday.

Also, by calling 88007001077 you can find out whether the presented package of documents is sufficient for issuing a card, which the client previously submitted to the shopping center.

In what cases will support not be able to help?

Other ways to communicate with METRO Cash & Carry

METRO has other methods of communication:

subscribers of Russian telecom operators Beeline, MTS, Megafon, Tele-2 can call the hotline by dialing *1077 and pressing call;
answers to questions related to winning prizes can be obtained by calling another hotline number 8 800 770-06-10 or following the link https://metro-event.ru/feedback;
by clicking on the “Feedback” button, which is located at the very bottom of the page, you will be taken to the online application form that you will need to fill out;
You can also ask questions on the METRO page on social networks such as Facebook, Odnoklassniki, Twitter, Instagram, Vkontakte.

The company also has its own profile on YouTube.

Operator competence and response time

The operators are very friendly, as I was personally able to verify, they answer politely and in detail, and ask at the end if there are any questions left. Getting through to them was also not difficult; on average, after 2 minutes, employees pick up the phone.