How to disable Doze and solve the problem with the background operation of Sberbank and other applications. When you can’t log into Sberbank online

• Frequently asked question: why can’t I log into Sberbank Online today?
• When you can’t log into Sberbank Online

The banking sector is rapidly moving forward towards innovation. Therefore, more and more financial transactions are carried out in real time, and computerized services help all this. Therefore, it is not surprising that almost every bank in Russia provides Internet services, where the client can pay for services, manage accounts and transfer his funds at his discretion. But like everything in our world, these systems are not perfect and sometimes fail due to which it is not always possible to use the desired option.

Why can’t I log into Sberbank Online today?

There can be many options for refusing to enter your Sberbank personal account:

• Work on the Sberbank server side
• Overloaded system
• Mobile Bank not connected
• Incorrect login or password entered
• Your internet has been turned off
• Internet speed is too slow

Most likely the reason is that the site is undergoing technical work and the developers are eliminating errors found or adding new functions. In addition, there are always unforeseen circumstances from which even a large company itself is not insured. So don't panic, just wait a while. If you urgently need to use Internet banking services, then try logging into your personal account through, which is available for all popular mobile platforms. If the problem does not occur on the company's server, the application will function fully. Otherwise, you will have to wait or use payment methods through the company’s ATMs; almost all functionality is available in the terminals and is also absolutely free. In the case when this method does not suit you (for example, you forgot your card at home and you are at work), then you have nothing to do but wait. You can find out when the work will be completed on the bank’s social pages or by calling technical support. Call the number 8 (800) 555-55-50 is free throughout Russia, and fees are charged only according to your tariff plan. On popular holidays, such as New Year, the system may be overloaded with money transfers from card to card and service freezes are normal.
You could accidentally disable the " " service, but without it it will not work and you will be shown an error - in this case, you will have to reconnect the Mobile Bank. You may have entered your username or password incorrectly for one of many reasons. The Internet in your apartment may have been turned off and therefore you cannot log in - in this case, a log-in refusal window will be displayed. Or you may have a low Internet connection speed; in this case, the system will also most likely generate an error.

Did you find out that maintenance work is not being carried out, but you still can’t get into your personal account? Then the reason is determined to be on your side. Again, you can use a smartphone app to check. Next, you need to check the correctness of the entered data. A password and login are given to you immediately after you register in the online banking system, but do not forget that after the first login, the service will prompt you to change these data to yours. Perhaps you just forgot that you changed your password? Then it needs to be restored, and to do this you can request new data through an online form or by contacting the bank’s call center.
Another possible reason for the login error is malicious software installed on the computer. To scan, use only licensed antiviruses that will help identify the problem. Browser extensions are also very popular now, which are installed in your browser and try to save the data you enter or broadcast ads. If you do not have enough skills to clean your computer yourself, we recommend that you contact a specialist, because your data could end up in the hands of scammers and this could cost you much more than calling a technician. So that the question no longer arises before you why can’t you log into Sberbank Online today? You need to monitor your computer and not install programs from suspicious sites. Among other things, experts recommend using only official versions of the software and keeping it up to date by constantly updating it. In addition, create passwords for logging into your personal account that you can remember. We hope our tips for solving the login problem helped you.

I can’t log into my Sberbank Online personal account, what should I do?

Very often, system users are faced with the problem of logging into their personal account. Why can't I log in? There may be several reasons.

1. Perhaps you are not yet registered in this program from Sberbank, and are entering the wrong password. The solution is simple - register in the system.

If you are already registered in Sberbank Online

2. You may not have confirmed your registration yet. Solution - confirm registration via SMS or by calling.

3. Perhaps you you enter your username or password incorrectly. Solution: clarify the password, check the keyboard layout and font case (lowercase or uppercase, change with the Caps Lock key).

4. If you forgot your login password, you can restore it. To do this, go to the page with the form for password recovery in the Sberbank Online system. Another way is to change your password by calling. The third way is to simply register again and receive a new username and password. This method is not the most suitable if you have been using the Sberbank Online system for a long time and you already have a lot of filled-in data and templates. You will have to do some of this again. Don’t forget to make at least one operation in your personal account, which will require confirmation by calling the bank’s call center in order to remove all restrictions in your personal account.

5. Perhaps yours Sberbank Online account is blocked. This happens quite often, for example, if you do not update your antivirus. Call us by phone to find out if there are any restrictions on the operation of your personal account. Keep in mind that account recovery may take several days or even weeks and will require several calls to different bank services. At the request of bank security staff, you may need to update your antivirus or install a new Internet browser.

6. Error 500- the bank server returns error 500 (Server Internal Error), this means that the server was unable to process the request for some unknown reason. For example - overload of bank servers due to various unforeseen situations, possible updating of equipment or software, any emergency situations, or, for example, international DDoS attacks (a large number of identical requests from many servers around the world in order to overload the server, as has already happened more than once), which is also quite common in the world today. In this case, you just need to wait a while and try to log in again.

7. Error The required parameter mobileSdkData is not specified - if when you try to log into a mobile application this message is displayed, then the problem is not in your account, and not in the application - the problem is in the operating system (Android, MIUI, etc.). This can be solved very simply - check for the update of your firmware - wait for it to appear - and update the system in your device (in Android this is the menu Settings -> Update). Practice has shown that this error disappears with such actions. If this does not help you, try rolling back the mobile application to the previous version (menu Settings -> My applications)
Other possible reasons -

Lack of access to your personal account in Sberbank Online from a computer or phone limits the ability to use all Internet banking services. There are several reasons why a user cannot log in to the system. To solve the problem, you need to check all the data and make a couple of calls. In the most difficult situations, you will need to clean your PC from viruses or change the card PIN code.

Simple solutions to a complex issue

Users often wonder: I can’t log into Sberbank Online - what should I do? Methodically work through possible causes, starting with the simplest ones. Access to the system is open to all card holders after registering on the official website (for PCs, Android phones, laptops) or in the special Sberbank Online application (for smartphones). After authorization, the user generates a check in the bank terminal, where the login and password for entry are indicated.

To confirm transactions, including logging into your personal account, you can generate a check with one-time passwords if the mobile bank is not connected or the user does not want to activate this service.

Also on the main page there are forms for password recovery and new user registration.

Perhaps the reasons for the problem are very simple:

• The input data entered incorrectly: login/identifier and password. Check your keyboard layout and language.
• Low Internet speed, and the user will not be able to log in to the system. Check the service and go to Sberbank Online from your phone, log in from a smartphone, tablet or PC connected to another network (for example, via a modem).
• Lost input data. Restore them through the Sberbank terminal.
• Technical work on the bank's website. Today, large sites are visited by many users, which creates a load on the resource; this can also be one of the reasons for the failure. Try logging into the system after a while or contact a help desk employee and clarify the reason.
• The password was changed after the first login. When the user logs into his personal account for the first time, the system prompts him to change his password. You can recover a forgotten password through a special reset form or by calling the Call Center, but you must provide the secret word (registered when the card is issued and indicated in the documents) and passport information.
• Malware. After installing various programs or browser extensions, it is possible that a crash or a virus may download. If the user has recently updated software or copied unverified files, it is recommended to clean the system and restart the computer/phone. Use only licensed antivirus programs!

Pay attention to information messages when making transactions in Sberbank Online.

When system messages do not arrive from number 900

Without a system SMS code, you can enter the personal account of a bank client only using one-time passwords, the reason for this is the two-level degree of protection of personal data. When connecting to Mobile Banking, the user specifies a contact cell phone number to which system or informational SMS alerts are received from number 900. Subsequently, users can change the current number, add an additional one, or deactivate one of the installed ones.

If SMS messages do not arrive, you can print a receipt with one-time passwords through the bank terminal, which are used to confirm login. An updated version of software for terminals and ATMs may request the number or series of the cardholder's passport when generating passwords.

The lack of system code is a serious problem that requires an immediate solution. There are a number of reasons why SMS messages are not received:

Lack of network. Reboot your phone.

• Memory full. The solution can sometimes be the most banal - check if the incoming SMS memory is full. Also check if messages are coming from other phones; perhaps the problem is in the device itself.
• SMS delay. If the site is undergoing maintenance, system messages may arrive late.
• Negative balance on the card. There are two mobile banking tariffs: free economy and advanced paid. When there are not enough funds on the card for the next payment, the service is not provided to the client.
• Change of current number. After changing personal data, including a cell phone number, it takes two to three days to update the information base, sometimes the period may be extended.
• Technical work on the bank’s website or with a cell phone operator. You can find out about scheduled preventive maintenance by calling a single helpline.

The official website of Sberbank recommends that clients resolve such issues personally in all cases, except for recovering login and password. In this case, the client will not only find out the reason, but will be able to make changes or, with the help of a specialist, make the necessary settings.