Free hotline: Sberbank support phone number. Sberbank hotline International hotline

The Sberbank hotline was created to support, advise, and solve problems of bank clients. The support service works around the clock, and calls are free (but not from all phones). If you have any questions about working with bank products or services, they can most likely be resolved by calling the support service. But first, we recommend using the modern self-service system - log into your personal account and get all the necessary information. If you prefer the traditional method of support, we are at your service Sberbank hotline phone number - 8 800 555 55 50. The phone is free for calls from all over Russia - both from mobile and landline equipment. If you live in Moscow or the Moscow region, you can also call the hotline at 8 495 500 55 50. For clients who are abroad there is a separate number +7 495 500-55-50, however, calls from this phone are chargeable, the cost depends on the tariffs of the operator in the country from which the call is made. There is also a short number for calls from mobile phones - 900.

So, here are all the Sberbank hotline numbers:

8 800 555 55 50 - uniform for the whole country, 24 hours a day, free for calls from mobile and landline phones. Works for both individuals and legal entities;
8 495 500 55 50 - free support phone number for residents of Moscow and the Moscow region. Residents of the capital can call this number if, for example, the main hotline is busy;
+7495 500 55 50 - Sberbank hotline for calls from other countries. This is not a toll-free phone, please note that the cost depends on the communication tariffs of local operators;
- How can it be cheaper to call the Sberbank hotline from abroad? Here are some tips. Firstly, if you often travel abroad, you can sign up for a special tariff or service to reduce the cost of roaming calls. Each operator has its own conditions for such cases, you can contact yours for clarification. Secondly, you can buy a local SIM card in your host country and call Russia using the country code. Also, local telecom operators probably have their own special tariffs for calls abroad. Take an interest in this in your country of residence and you will probably find a way to call the Sberbank number much cheaper!
Branch numbers— every city has its own Sberbank branches with its own support — in the largest cities
900 is a special short number for mobile phone users (not landlines!). It is free in your home region and within intranet roaming, but only with the following telecom operators: Megafon, Motiv, Yota, Beeline, MTS, Tele2. This is also a 24-hour number;
9000 is a special SMS number for surveys about the quality of service and service improvement. The cost depends on the SMS tariffs of your operator.

All numbers starting from 8,800 are toll-free. This is a universal rule in the country's communication system. Therefore, it is not at all surprising that the main hotline of Sberbank is based on this code.

What problems may arise when contacting the Sberbank hotline

The most common problem that can arise when calling the Sberbank hotline is that the line is busy. But don't worry about it! You just need to wait a little and the operator will definitely contact you.

How long have you been waiting to connect to the hotline - !

What other options are there for solving a busy Sberbank line:

What you need to know before calling the Sberbank support hotline

By calling the hotline to the Sberbank contact center, you may have a problem identifying your identity in the bank’s system. Therefore, we recommend that you prepare the following information:

passport data - the operator may ask for some of them;
your card number;
you should at least approximately remember your latest transactions in Sberbank. The operator can also ask this - in order to make sure that you are really the owner of the card;
your code word.

Attention! Remember - the operator will not ask you for the card password. There is no need to disclose this information to outsiders.

Self-service in tone mode of numbers 8 800 555 55 50 and 900

So, once you call free Sberbank hotline by calling 8 800 555 55 50, you will be prompted in tone mode to press certain keys on the phone. Each key is responsible for a specific service or function. Here's what they are:

☏ If you press button 1 in tone mode, your card will be immediately blocked. This is very useful if the card is lost;

☏ By clicking on the number 2, you will be transferred to a section where you can find out the card balance and recent transactions. To enter this section you need to provide a Client Code and bank card number;

What is a Client Code? The client code is a special password that makes it possible to obtain information on your accounts without connecting to an operator. That is, it provides access to self-service mode via telephone;

☏ Number 3 gives access to information for individuals. By pressing 3, you can immediately press 0 to call the Sberbank hotline operator;

☏ Number 4 provides access to information for legal entities;

☏ By clicking on the number 5, you will be taken to the Thank You bonus program section from Sberbank. If you need to find out the balance of points in your account, conditions, terms of use of bonuses - press 5 and then 0 to call the contact center operator;

☏ Number 9 - all information is in English.

Self-service codes in tone mode

At the same time, remember that at any level of the tone menu except the first, the number 0 calls the operator. For example, if you are an individual, then after calling the number 8 800 you need to press first 3 and then 0. Also, if after dialing 8 800 the tone menu does not turn on, press the asterisk *. In the tone menu, an asterisk means returning to the previous menu level. The hash # will allow you to repeat the menu.

What questions can be resolved via the hotline?

By calling the Sberbank hotline, you can solve a wide range of issues, including:

find out the balance of your accounts;
find out about the latest transactions performed on your card;
find out additional information about services, loans, payment cards and other products that Sberbank has, as well as current tariffs for them
block your card, Sberbank Online or Mobile Bank system;
ask for help - for example ask, or
Receive a special Code to enter the self-service system by phone;
Set up an additional security system for your account when traveling abroad;
make an appeal to the bank regarding the quality of service, give recommendations for improving the service.

Other ways to contact Sberbank support

What other communication channels are there? if the Sberbank hotline is not available?

Internet banking Sberbank Online: A powerful tool for self-service via the Internet. You can also call for support there;

Mobile banking "Mobile Bank". Self-service via mobile phone. Partially discussed above;

Email — [email protected]

Sberbank phone numbers in your city— each city has its own main branches, so you can call directly to the branch of your city. The link to them is at the beginning of the post;

Sberbank Premier— if you are served by a bank under a personal program, then special telephone numbers will be available to you:

tel. 8 800 555 02 55
tel. Sberbank Premier +7 495 669 06 38

By calling a single number Sberbank hotline, the client enters the voice menu of the autoinformer, where he is asked to select a serial number corresponding to the topic of the question:

#9 — translation of the autoinformer into the English version. For example, if the caller is a foreigner and does not know Russian, he can press key No. 9 on the phone to listen to the autoinformer in English and select the appropriate command. Sberbank is one of the few banks that offers this opportunity.

0 — quick connection with an operator-employee of the bank’s contact center from any section of the menu.

#1 — Emergency card blocking. If the client needs to quickly block a valid card due to theft or loss, or vice versa, unblock it, then he needs to press key No. 1. For other questions related to plastic, you need to press key 2 in the extended menu.

#2 — Balance and recent transactions on the card. By selecting item #2 in the main voice menu, the client will be able to find out the card balance using a code word encoded in a digital value (digit #1) or an identification number (digit #2).

Code word is a verification word that the client specified when issuing the card in the contract. The identification code can be obtained by calling the call center. In this case, the client must have a receipt in his hands for any transaction made at a Sberbank ATM by entering a PIN code over the past month.

#3 — Services for individuals. Here, a potential bank client can find out detailed information about the issuance and servicing of bank cards, requirements for borrowers, loans, deposits, conditions for mortgage loans and other services. There are subsections that correspond to certain numbers.

#4 — Services for legal entities. Here, a potential or current bank client can learn about Internet banking opportunities for business, current products and services for entrepreneurs, etc.

#5 — Bonus program “Thank you from Sberbank.” Here, current bank clients can activate the service, find out the balance of bonuses in their account, how they can spend points, consult about the terms or conditions of the program, etc.

Sberbank does not have a separate menu to find out the addresses of offices and branches, telephone numbers and work hours. If you need to find out this information, you will have to press key #3.

How long does it take to receive an operator response?

You can talk to an employee of the Sberbank contact center and ask a question at any time of the day. However, you can easily obtain the information you are interested in within a certain period of time. The best time to call Sberbank hotline phone number- this is the period from 00.00 to 09.00 Moscow time on any day of the week. You will have to wait the longest during the so-called rush hours, which start at 16.00 and last until 20.00. The busiest days are Tuesday, Wednesday, Thursday and Saturday. The average waiting time on these days will be 2-15 minutes, taking into account how busy the line is.

In general, the Sberbank call center cannot be accused of waiting too long; most often, clients wait no more than 8 minutes.

But with the operators themselves, things are much worse. One gets the feeling that the consultants are poorly trained and unqualified, but are as tactful and polite as possible. When calling about the same issue, different operators may give conflicting information, which will be fundamentally different from the information that will be provided at the branch. Unfortunately, such cases are not uncommon, but rather a pattern.
Read also:

Alternative to Sberbank hotline

You can resolve a leisurely issue, find out the detailed terms of the bank’s promotions and products, or ask a question to consultants in the official Sberbank community “Bank of Friends” on social networks: VK, Facebook, Odnoklassniki, Twitter. The bank has its own YouTube channel “Our Home Sberbank”.

Among other things, the bank has a convenient mobile application and a feedback form on the website.

A little humor. How should you talk to debt collectors pestering you on the phone?

Latest reviews

Illegal withdrawal of money

By decision of the bailiffs, Sberbank withdrew 100 rubles from my card today, although the fine was paid yesterday. Gentlemen, return the money. Forced to leave Sberbank salary card.

Service for pensioners

Hello. Is it possible to transfer my letter (or write me the address) to the bank manager or a person who can make a decision on the issue of canceling the cost of SMS alerts for pensioners on the Mir card? Have pity on pensioners, isn’t it a shame to withdraw 30 rubles from the last 40 rubles for a service? Is everything not enough for you? Should pensioners help you? Simply nonsense, what morals. In many banks this service is free for EVERYONE.

level of service by bank employees

Extremely unsatisfactory employee performance. 07/09/2019. at 10-21 I asked through number 900 for help on the issue of debt, terms and amount of depositing funds on a credit card to maintain the grace period. The bank employee named the amount that raised my doubts. I asked again. She replied that the amount was exactly that which she voiced. I asked to check again. The answer is to stay on the line. After a pause, another amount was announced, broken down into two parts. Previously, information had not been presented in this format. Therefore, I asked for clarification in detail. The answer is that we do not do such calculations. I asked who was doing this at the bank. There was no answer. Then I once again asked to clearly state the amount and timing of depositing funds onto the card. Again, please stay on the line... After that I had to hang up, since there was no longer time to wait for an answer to what was, in my opinion, the simplest question. The result of communication with the bank employee was the lack of an answer to my question, loss of time and me missing an important call, which negatively affected the progress of my work. We kindly ask you not to allow employees who do not have the necessary competencies to work with bank clients.

Poor service

The bank, having received from me the amount of 1499 rubles. for the “tax refund” service, ABSOLUTELY DOES NOT TAKE CARE OF MY DOCUMENTS, WHICH I SENT A MONTH AGO, but recommends that I contact some other services. I paid money to Sberbank and it is you who should bring the matter to its logical conclusion, and not send your clients to an unknown place. There is no need to take on services that you cannot handle. I am outraged by your inaction and disgusting attitude towards clients from whom you take money for services and leave them unresolved! In addition, I wrote two applications and received no response to either of them! AND THEY READ THE ANSWER ORALLY, THAT I SHOULD APPLY NOT TO SBERBANK, BUT SOMEWHERE ELSE (it’s not clear to me where)! I REMIND THE GENTLEMEN I PAID YOU THE MONEY! I will definitely contact the media with a request to publish my entire story of your so-called service!

Feedback on the decision on the appeal to disable SMS notifications when sending a card The contract was not renewed

When the card was re-issued, the SMS notification service was discontinued. I asked about my question by calling 900, I don’t agree with the decision, the last time I addressed my question was 04/15/19. the information that I heard when communicating with specialist Yulia was not previously disclosed to me. Who would have thought that in a day all the information from the card would be restored automatically. If someone had said this, I would not have activated the card. They said, that they work according to regulations. In all likelihood, incomplete information to clients is also stipulated in the bank’s regulations. and beyond the regulations, nowhere. It turns out that clients are only objects of compliance with regulations, and not living people.. I don’t think that 30 social rubles for SMS, for which Sberbank is so actively fighting, is more important than the trust of your clients. You are also someone’s clients and you are also being deceived simply by not disclosing the information. Tomorrow it may happen that you will become clients of your bank and turn into objects. Why should I read the information on the site in order to get a card in return for the one I already have. The specialist who gave you the card must convey information to the client, and if he does not do this, then he is simply not competent enough himself and it is better to train a specialist than to make him hostage to those clients who trust you with his lack of literacy. I am very disappointed in the solution to my question, you cannot be trusted, and if you have to contact me, you need to extract information from specialists