Asterisk and cloud telephone exchange of Beeline. Comparison of services: virtual PBX Megafon and cloud PBX Beeline

28.02.2018

It is possible to quickly manage sales, optimize costs, and achieve new heights in business using new useful business tools.

What opportunities does this service from Beeline offer?

- Mobile Internet

Each company employee is provided with a personal free SIM card used for mobile Internet. At the same time, mobile Internet can be used in various business gadgets.

— Special cloud storage

A convenient place to save records of received faxes, voicemail notifications, conversations and documents of high importance.

— Tax Manager

It is possible to form project groups, assign responsible persons and main tasks to them, and coordinate the entire process of implementing tasks.

— Providing multi-channel numbers

A couple of advertising and multi-channel numbers are provided especially for clients; you can independently choose whether such numbers will be landline or mobile.

— Call widgets

The ability to create the simplest possible button for instant communication between the customer and your company, which is installed on the company’s Internet resource. Thanks to this tool, the number of calls to the company increases almost 4 times.

— Messenger

The ability to use a corporate messenger created specifically for teamwork, as well as for the implementation of various work projects.

— Mobile communication services

Possibility of making free telephone calls within the Beeline network throughout the country. Free incoming calls are provided from all numbers throughout Russia. In addition, all MMS, SMS messages, and corporate calls within the company are also free.

• Analytics service for advertising publications and company calls

It is possible to listen to calls and coordinate the level of quality of their processing. It is possible to analyze the effectiveness of all advertising channels through various numbers, thus reducing the cost of your investment.

— Cloud PBX

Every client will definitely call you. All thanks to an effective and efficient system for distributing calls to employees. Using the voice menu, it is permissible to greet all clients as politely as possible. Whereas, with the help of audio recordings of conversations, it is possible to increase the productivity of cooperation with clients.

— CRM sales management system

It is possible to manage each transaction with clients through a special platform for managing the client base. Just add your clients to separate groups, manage your cooperation history.

What are the advantages of connecting

With the help of a mobile enterprise, you can run your business more successfully.Attract even more new clients, monitor the productivity of your enterprise. It is acceptable to place one phone number in outdoor advertising, another on the Internet, etc. And then compare the resulting exhaust.

Handle client calls without unnecessary losses.And even if the volume of calls is very significant, the risk of losing them is zero, you will have the opportunity to answer each of them.

Possibilities

It is permissible to communicate with your clients through different communication channels, except the telephone. So, if a visitor has independently expressed interest in your company, you can communicate with him via chat on the site.

To begin with, they just gave us a cloud, it had a thieves’ number, in theory it was supposed to redirect calls to a physical SIM card, but we didn’t like this option.

That’s why we asked for a cloud with a SIP account, they gave us one, there’s another phone number - purely so that our Asterisk-based PBX can access this cloud.

Even though we already have a provider that gives us SIP telephony, there were no problems with it, except for inflated prices for long-distance calls.

The hardest part was logging in. I don’t know why, but Beeline is also trying to send something to us during authorization on port 5060 (the standard authorization port for an IP telephony server). Of course, this port was open from the outside only for IP addresses of remote offices, and closed for all others. I had to ping the Beeline domain and add Beeline’s IP address to the white list in the firewall (mpbx.sip.beeline.ru - the server we are going to, in order to log in, its IP address needs to open UDP port 5060 in the firewall).

And so... we opened it, wrote the uncorrupted authorization line in sip.conf:

Register => 9*********: [email protected]:5060/9*********

Type=peer host=mpbx.sip.beeline.ru port=5060 username=9********* fromuser=9********* fromdomain=mpbx.sip.beeline.ru secret= password context=9********* directmedia=no allowtransfer=no allowoverlap=no disallow=all allow=alaw progressinband=yes qualify=yes t38pt_udptl=yes,redundancy,maxdatagram=400 qualifyfreq=60 dtmfmode=auto insecure =port,invite

I had troubles; out of habit, I specified an IP address instead of a domain, and this turns out to be bad; Beeline doesn’t like amateur activities. They sent me a log of what they receive from me when they call, asked me to change the IP address in the config to the domain mpbx.sip.beeline.ru and then the outgoing connection began.

And so... we set up the reception rules, open the extensions.conf file

and write in it:

Include => local exten => 9*********,1,NoOp(Inbound dial $(CALLERID(num)) to $(EXTEN)) exten => 9********* ,n,Set(CALLERID(name)=$(CALLERID(num))) exten => 9*********,n,Set(FILENAME=$(STRFTIME($(EPOCH),%Y- %m-%d_%H-%M-%S))-$(CALLERID(num))-$(EXTEN).wav) exten => 9*********,n,Set(PATHFILENAME =/home/yurec/www/intranet.ru/wav/$(FILENAME)); as usual, enable the exten entry => 9*********,n,Set(CDR(userfield)=$(FILENAME )) exten => 9*********,n,Set(CDR(metka_vrem)=$(EPOCH)) exten => 9*********,n,MixMonitor($( PATHFILENAME),b) exten => 9*********,n,Dial(SIP/117,30,tT); internal number of the subscriber we are calling exten => 9*********,n,Goto($(DIALSTATUS),1) exten => 9*********,n,Answer exten = > 9*********,n,Playtones(congestion) exten => 9*********,n,Congestion(4) exten => 9******** *,n,Hangup()

What is in square brackets should be the same as in the tail of the register line in the sip.conf file - after the slash the phone number. Here I also describe the rules for recording a telephone conversation. Plus I needed a variable that stores the Unix timestamp.

Calls to mobile number 9********* should be redirected to internal number 117

Now the rule for outgoing calls... Since the number of lines is limited, we will have only one subscriber calling long-distance, let’s say the same 117, in the section that is traditionally called local we write the rule - 117 - call via Beeline cloud PBX:

Exten => _8XXXXXXXXXX/_117,1,GoTo(mezhgorod,$(EXTEN),1)

For reference, you can call through 8, at least +7, but not through 7 or 9126666666

And so the rule for calling from Beeline:

;virtual PBX for calls outside the region exten => _8XXXXXXXXXX,1,NoOp(Long distance dial $(CALLERID(num)) to $(EXTEN)) exten => _8XXXXXXXXXX,n,Set(FILENAME=$(STRFTIME($( EPOCH),%Y-%m-%d_%H-%M-%S))-$(CALLERID(num))-$(EXTEN).wav); exten => _8XXXXXXXXXX,n,Set(PATHFILENAME=/home/yurec/www/intranet.ru/wav/$(FILENAME)) exten => _8XXXXXXXXXX,n,Set(CDR(userfield)=$(FILENAME)) exten = > _8XXXXXXXXXX,n,Set(CDR(metka_vrem)=$(EPOCH)) exten => _8XXXXXXXXXX,n,MixMonitor($(PATHFILENAME),b) exten => _8XXXXXXXXXX,n,Set(CID=$(CALLERID(num) )) exten => _8XXXXXXXXXX,n,Set(CALLERID(all)="<9*********>") exten => _8XXXXXXXXXX,n,Dial(SIP/9*********/$(EXTEN),50,tT) exten => _8XXXXXXXXXX,n,Goto($(DIALSTATUS),1) exten => _8XXXXXXXXXX,n,HangUp()

It is also written here in the third line from the bottom - the name of the trunk from which we are calling and, as in the example of incoming calls, a recording of the conversation.

Communications are the heart of the company; these include telephony, the Internet, and video communications. The coordination of employees, the effectiveness of interaction with clients, as well as the financial result of the business depend on how effectively the communication system is organized. Cloud telephony makes it possible to build convenient and inexpensive communications in the office. It’s not for nothing that entrepreneurs themselves call a virtual PBX smart telephony. It allows you not only to quickly organize communication, but also to process and distribute client calls, regardless of where the employee is, and much more. Cloud PBX also makes it possible to optimize a company’s communication costs and develop a business, scaling it across regions.

Step 1. How cloud PBX works

The virtual telephone exchange is located on the server of the service provider, which can be, for example, a cellular operator. The customer company thus uses a PBX located outside its own office. In this case, you can customize any set of options taking into account the needs of a specific business. All data is stored on the “cloud”, or rather the cloud server of the provider, and your company does not need to buy its own server and other equipment, find a place for it in the premises, maintain it, etc. Thus, the company (entrepreneur) for a small the cost is received by an office PBX with the necessary functionality.

Step 2. Assess the quality of telephony

Cloud telephony is usually accompanied by high quality communications, especially if you choose a reliable service provider as your provider.

Cloud PBX from Beeline Business

Transfer your communications to a cloud PBX format, combine mobile and landline phones into a single telephone network.

Of course, the key advantage of PBX is the savings in communication costs. In addition, the time resource is noticeably reduced. After all, the customer company does not need to buy equipment, do wiring, all costs are reduced to a pleasant minimum. And everything is very fast! For example, connecting and setting up a virtual PBX from Beeline Business takes no more than 5 minutes and does not require special skills. Another saving is the optimization of costs for personnel who would handle telephone communications in the state.

Doing business the old fashioned way is a waste of time. Progress is in a hurry, and you need to keep up with it. One of the progressive tools that helps you keep up with the times, save money and improve your image is the Beeline cloud PBX. This is a great solution for the provider’s corporate clients, allowing them to make communication targeted, economical, functional and eliminate the problem of missed calls. In addition, a company that has activated such a service, one might say, puts another tick on the list of things done to create the image of a progressive, trendy enterprise of the 21st century.

What is a cloud PBX

We are accustomed to the fact that an automatic telephone exchange is a building stuffed to capacity with all kinds of equipment that constantly makes noise, clatters and sometimes breaks down. A cloud PBX is a virtual analogue of a physical station. It cannot be touched or seen. All you will feel is a result that is superior in quality to what we are used to.

If you have decided that you need a virtual PBX, welcome to the world of high technology! From now on, your life will change because you have said a voluntary “Yes” to progress, which leads to the success of all who choose it. In essence, you get the same opportunities that a fixed PBX offers you, only in an improved, more convenient and functional version. In this case, there is no need for mobile Internet. All important tasks can be solved using cellular communications.

Why do you need a cloud station

In addition to those listed, there are other arguments in favor of such a decision. This:

• reduction in telephony costs by approximately 3 times;
• 100% call guarantee. Your customers will no longer need to call your competitors, who are easier to reach;
• a voice greeting from a specific company. Practice shows that this factor significantly influences image enhancement.

Another positive point is the speed of connection. If you are interested in the Beeline cloud PBX service, everything will be organized within a matter of minutes. Mobile operator specialists will not need to make any important technical decisions, bring, connect and configure equipment, or do wiring. When installing a cloud mini station, none of this is required.

How cloud communication works

The virtual PBX is designed so that all calls are sent to a single number. The system greets the caller and then connects him to the right specialist. It is possible to combine not only mobile phones, but also landline phones into a single network. A number of call distribution scenarios have been developed across various departments. You have the opportunity to get acquainted with each one and make the optimal and most profitable choice.

As for the cost, it all depends on your needs. You can choose an inexpensive mini package or give preference to a communications giant that is capable of managing the connections of a huge enterprise. A virtual PBX is a tool with which an enterprise increases the efficiency of external and internal communications.

Complex of station capabilities

A virtual PBX is a whole set of functions that simplify the work of a company and allow it to be organized as productively as possible. The station gives you:

1. Multichannel number uniting all departments. Callers do not wait for the system to process previous calls. The PBX processes several connections at once. Forwarding is carried out to employees who are free at the time of connection and can receive the call. The station unites numbers, regardless of where their subscribers are located. If the company changes its address within the Russian Federation, the number will continue to work in the new location.
2. The ability to receive call statistics, analyze it and filter it, considering the duration of calls, the presence of certain departments or individual numbers on the network. If necessary, you can generate a report in the required format in Excel.
3. The ability to convene audio conferences, selecting only those employees who are needed to discuss certain issues.
4. Widget “Call from the site”. Thanks to this option, your clients have the opportunity to order a call back to their phone.
5. Possibility to combine SIP phones and mobile phones. All internal negotiations are free of charge.
6. Call recording function. It has long been known that recording all negotiations between a company and clients can improve the quality of service. A virtual PBX in a mini or maxi version can record all calls, grouping and saving them in such a way that the manager can find the desired recording and listen to it at any time.
7. Functionality for distributing dialers between individual employees and departments of the company. The client will be connected to the available and least busy employee at the moment.
8. Voice menu. This option allows you to process incoming calls and direct calling customers to the right departments.

The most useful services are listed. The PBX offers several dozen different options that can be connected as needed. A virtual PBX makes communications within the company work for success, making work more efficient and of higher quality.

Connection, setup, tariffs

To connect to the service, you need to log into your Personal Account on the official Beeline platform. Having selected the option “Cloud PBX”, you need to click “Try for free”. After you fill out and submit the proposed form, the company will prepare you a Demo login to its own PBX. You can use the trial services for free for the first month. On the official website, using the resource functionality, you can select a number for the company and a set of options. The choice is huge; you can read about each individual option or package in the department dedicated to it. Settings are easily made using site tools or prompts.

Tariffs depend on the type of connection. One-time and monthly payments are available. The cost depends on the selected rooms. If you order a service package, depending on its content (number of rooms and set of options), the monthly payment ranges from 50 (mini package) to 4,500 (maxi package) rubles per month. If you have any questions, on the official website on the service page, click “Find out more.” Soon the manager will call you and help you figure everything out.

Pleasant and intuitive interface in your personal account, ease of setting up call routes, connecting various services within your personal account

There have never been any problems with communication if everything was done according to the recommendations from Beeline

Minuses

Firstly:

Beeline is not a provider of this PBX service, it is only an intermediary between the client and the vendor, which means that your emergency applications will be considered for at least 2 weeks. As it happened to me... The melody disappeared while waiting, Beeline just shrugged and said a standard phrase - the application is being considered by specialists.

Secondly:

To reach an operator and leave a telephone call via PBX, you have to go through seven circles of hell, because... operators simply don’t know what type of service the telephone exchange is... I call technical support for mobile communications - they send me to the line... I call the line - they send me back to the mobile service. I had to explain to the operators who the PBX was and why I was calling him...

Third:

If neither Beeline nor the service vendor can solve your problem, then they simply ignore you.

I had a problem with displaying statistics for a certain period. Only zeros were displayed...

Within TWO!!! There was no solution to the problem for months! The story ended with me simply closing this agreement.