Beeline subscriber service. All Beeline contacts

In Russia, there are several companies in the market of cellular operator services that are absolute leaders. These include Beeline, which provides communications throughout the country. Each such company must have a free customer support center. Below we describe how to reach a Beeline operator in different ways.

How to call Beeline

A consultation with a company’s technical call center may be needed for a variety of reasons, ranging from problems with communications, Internet connection, to clarifying the terms of a new package. Only an official representative can give a complete and correct answer. The Beeline hotline operates around the clock, communication with the dispatcher is provided through various services that are described below.

Operator short number

The simplest and free option is to call the short number of the Beeline operator. To do this, you do not need funds in your account. From your personal mobile phone you need to dial 0611 - and you will be taken to the operator’s technical support menu. The following is the procedure:

• listen to the answering machine, it will ask you to press one of the buttons that corresponds to the specific problem that has arisen;
• if your question does not apply to any of the points, do not click anything;
• After this, you will be transferred to a conversation with a dispatcher who will assist you.

Request a call back

In some cases, the client cannot reach a technical support employee due to a long queue at the service center, so you can leave a request asking him to call you back when a dispatcher becomes available. To do this, you need to contact by dialing numbers 0611, wait for the call, and then add another 1. This activates the “we will call you back” function, but it only works if there are no free center employees at the moment.

If you have access to the network, then the operator’s website has the ability to submit a request for a call back through the contact form. To do this, you must indicate your first and last name, contact phone number, and email. You must indicate your question in the comments to speed up the consultation process. This call back option is not as fast as through short dialing.

Federal Beeline number

You can call the company’s federal number immediately if the need arises. There are several options that are used when you need to talk about a specific problem. Use these numbers for:

• find out solutions to problems with modems - 8 800 700 06 11;
• Internet settings on a mobile phone and problems arising with it - 8 800 123 45 67;
• suggest solutions to problems with home Internet, TV, telephone - 8 800 700 80 00.

How to call Beeline from a landline phone

Situations arise when the smartphone does not work, and only your home phone is at hand. In these cases, the Beeline helpline is available at the city number +7 812 740 60 00. The conversation with a company employee follows the same pattern as when calling from a mobile phone. First, you need to listen to the answering machine, then either select the desired item, or wait for a connection with the dispatcher. You can also call federal numbers from a landline phone - this is another way to contact the Beeline operator.

How to contact Beeline directly

The company always tries to solve your problem without a live conversation with an operator, using online instructions by phone and on the website. Beeline subscriber service receives a load that it is not always able to handle. On the part of the client, there is often a need to find out the answer to solving a problem that the answering machine is not able to solve. In order not to waste time and not go to the office, you should know how to contact the Beeline operator directly.

SMS service

If the question is not very urgent, and you have time to wait for an answer, you can contact the Beeline operator via SMS. To do this, write a message with your question and send it to 0622. This service is provided free of charge. Within 24 hours, your mobile phone will receive a response from the dispatcher in the form of the same SMS message. The service operates from 7 am to 1 am Moscow time.

Beeline subscriber service phone number

0611 or 8-800-700-0611

The short number of the subscriber service is aimed at those who call from Beeline numbers. All other phones are designed for owners of landline and other mobile phones. The network also operates a special number for those who call the Beeline help desk from international roaming. However, let's talk about everything in order.

Beeline subscriber service number for network subscribers

Short telephone number for Beeline subscriber service - 0611. This number has been operating on the network almost since its foundation. Having called 0611, we find ourselves in a voice menu, with the help of which we can get answers to many questions automatically. For example, here we can find out about new promotions and offers, as well as receive information about new tariff plans and options available on the network.

After we reach the autoinformer, we need to wait for the command to connect with the help desk consultants. Next, we wait until one of the consultants is free - in some cases, the Beeline subscriber service can be overloaded with calls from subscribers, which is often observed during working hours and in the evening.

In parallel with the short number 0611, the Beeline network also operates regular number 8-800-700-0611. In order to contact the help desk consultants, we will have to go through the voice menu of the autoinformer. Calls to all Beeline technical support numbers for subscribers of this network are absolutely free, even if the subscriber is in intranet roaming.

A secret way to dial the customer service

Recently, subscribers have begun to notice that the tricky answering machine on the number 0611 does not make it possible to contact customer service operators. You can bypass it in the following way - call 8-800-700-0611 from a landline or other mobile phone (MegaFon, MTS, Tele2, Rostelecom or Yota), press the number “0” three times, after which the answering machine will connect you with the contact Beeline center.

How to call Beeline subscriber service from other operators

In order to call the Beeline help desk from phones of other cellular operators, you need to use the federal number 8-800-700-0611. This number is analogous to the short number 0611 and is available for any Russian operators - MTS, MegaFon, Tele2, Skylink, Yota and Russian virtual operators. Calls to a federal number are absolutely free.

How to reach customer service from a landline

Do you need to call the Beeline help desk from a landline phone or even from a street payphone? The short number 0611, as you might guess, is not available for city numbers. Therefore, we will call the federal number 8-800-700-0611. Calls here are free.

By calling the Beeline subscriber service operator number 8-800-700-0611 from a landline phone, we will be taken to the voice menu, where we need to get to the consultant. After this, we will be able to tell him about our problem or ask questions about services or quality of communication.

Customer service phone number in roaming

If communication problems arise in international roaming, then the help of Beeline subscriber service consultants becomes invaluable. Subscribers traveling abroad need to write this down in their phone book. federal number +7-495-974-8888. This number is accessible from Beeline numbers anywhere in the world, when located in any guest networks in any country. What are the advantages of the federal Beeline support number for roaming?

The thing is that it is absolutely free for Beeline subscribers. That is, we can contact the help desk of our native operator from anywhere in the world without spending a single penny. And this is very important, given the huge prices for communications when in international roaming.

If we are in intranet roaming in Russia, then to communicate with the Beeline subscriber service we can use the short number 0611 or the federal number 8-800-700-0611. Calls to the help desk from intranet roaming are made absolutely free for Beeline subscribers.

Any self-respecting company is open to its clients. Beeline is no exception in this. All technical, material or financial questions can be resolved by the Beeline support service, which operates in several modes: technical support by phone or on the website. It is important for the company that clients can always receive assistance from a consultant 24 hours a day, 7 days a week. How to call the support service and other ways to contact company operators - all this can be found in this article.

The most popular way to contact the Beeline operator is by phone

Each subscriber (even the most inveterate user, who seems to be unsurprised by anything) will always have some questions.

Either it is a transfer to another tariff plan, or connecting or disconnecting services, or vice versa, finding out information about the connected options for a specific number. Even sometimes customers are interested in information about the opening hours of the nearest branch.

All this and more can be solved by calling technical support using a short number - 0611 . A call to this number is completely free for all users registered with Beeline.

By calling this number, the subscriber will be able to select a topic that interests him from the proposed voice menu, and if his question is not on the list, then he can ask it in person with a specialist, who will immediately connect him to it.

For calls from landline phones, as well as users of other operators, there is a hotline 8 800 700 0611. This is a multi-channel phone through which any subscriber can contact the technical support center, and this can also be done for free, even while in another region.

Reference! For completely “lazy” users, Beeline suggests pressing the “1” button in the voice menu to order feedback from the operator.

In addition, in order not to overload the line, the company has allocated several separate telephone numbers, by calling which you can solve questions specifically on a given topic.

These are the phone numbers:

• +74959748888 – toll-free support phone number for subscribers in international roaming.
• 88007000080 – technical assistance for those subscribers who have a USB modem from Beeline.
• 88007002111 – you need to call this number if you need personal assistant via WiFi.
• 88007008000 – a specially dedicated line for those who are interested home internet, television or telephone.
• 88007000007 – separate line for clients – legal entities.
• 0758 – application help desk "Mobile Security".

Online contacts of telecom operator Beeline

If you do not have the desire or time to call a technical support consultant, there is an alternative solution - customer support via the Internet. To do this, you need to go to the company’s official website and select “Help and Support” in the main menu.

In this section you can find the answer to all questions and guidance on using the Beeline mobile network, as well as its other products. All contacts are available on the site to complain about the quality of the services provided or make suggestions for their improvement.

To resolve the issue as quickly as possible, each specific section has its own mailbox, moreover, in each region the mail to which the letter should be sent may differ. In order to find out the required email address, you need to select your city in the top menu of the site.

It will be useful to view:

Here are several addresses where you can send service requests:

• [email protected] – issues related to mobile communications, the Internet, and modem maintenance are resolved here. Here you can write a complaint online about the quality of the above-mentioned services, apply for their connection or disconnection.
• [email protected] – all wishes and suggestions related to home Internet and television should be sent to this mailbox and consultants will contact you as soon as possible. To do this, do not forget to leave a contact phone number or another method of contact.
• [email protected] is another email account to which you can send your Wi-Fi-related questions.

Alternative support channels

In addition to the above methods of contacting the operator, you can also resolve your issues by sending a request for SMS support 0622.

Your personal account also has the function of an assistant; you can register for it on the same official website of the company.

Subscribers can contact a Beeline consultant on various issues: lack of cellular network signal, poor communication quality, debiting funds for unknown reasons, changing the tariff plan, etc.

In order to provide prompt assistance to all customers who contacted us, the company has created different channels for communicating with subscribers. You can contact the operator via the Internet, or by dialing one of the support numbers. However, there are other ways to get advice, but more on them later.

All cellular subscribers at some point face situations where support assistance is necessary. To quickly and effectively solve customer problems, Beeline has launched a 24-hour telephone support service.

A call to the contact center for subscribers of the mobile operator Beeline, of course, is free. You can reach the operator by dialing the number 0611 . By calling this number, the client will be taken to a voice menu, with which you can find out various information about tariffs, services, promotions, news, etc.

Sometimes there are situations when the information received automatically is not able to solve the problem. In this case, you need to follow the instructions in the main menu to personally contact a consultant. In some cases, operators may be busy, so sometimes you should wait until one of them becomes available. Often the auto-informer talks about the approximate waiting time.