Subscriber service megaphone short number. Call a Megafon consultant in roaming. Contacting the help desk from a mobile phone

The need to contact the help desk of a mobile operator has arisen at least once for almost every mobile user. Calls to the Megafon customer service are made not only in complex and confusing situations; most often people ask simple questions that require an urgent answer. The answer is so urgent that there is neither the time nor the desire to look for the necessary information on your own.

For example, most users are interested in choosing the optimal tariff; asks about the list of connected services; clarifies what Megafon features are available for a specific model of mobile phone, tablet, etc. Often, before traveling abroad, people forget to activate the roaming service and contact the operator while on the road by dialing the help desk number.

A considerable number of questions are received on the topic of payments, subscribers are interested in the procedure and conditions for their implementation, the availability of options for replenishing the balance, etc. There are a large number of mobile communications users who do not use the Internet and are not familiar with USSD request services - they make up the vast majority of callers to the help desk.

Whatever help service the user chooses, the mobile operator is always interested in providing high-quality services to all categories of clients, which presupposes the availability of ample opportunities for communication with the help service. Let's look at an example of how to contact the Megafon help desk.

How to call the Megafon helpline?

A call to the Megafon help desk for the operator's subscribers is made to the Megafon short number by dialing 0500 . It is possible to send a message to a specified number. In the second option, the answer will also be received by receiving a message with the necessary information to your mobile phone number.

All conversations and negotiations via messages with a reference number are made free of charge and are available only in Russia. For tablet owners, the operator has developed a special online form of communication via the Internet. On the Megafon website, each user has the opportunity to fill out the proposed welcome form, indicating the requested data and receive advice via chat. The Megafon contact center is always available to users.

Megafon phone for calls from numbers of other operators

When consultation is required, but it is not possible to call from the operator’s mobile number (for example, the phone’s battery runs out on the road), you can always contact the Megafon help desk via the number 8-800-550-0500 .

Megafon hotline is a service of direct communication with a company specialist, where you can ask any questions and receive comprehensive answers. Megafon subscriber service operates around the clock. There is another Megafon hotline number 8-800-550-07-67 , but this is an automatic help service where it is possible to obtain a standard list of information about the company’s services.

The convenience of the automatic service lies in the ability to obtain comprehensive information on frequently asked questions about the company’s tariff policy, new offers on the market, methods of connecting services, etc. All calls to the Megafon help desk from numbers of other operators are subject to a fee.

Megafon contact center for roaming subscribers

When you need to contact representatives of the Megafon company while roaming, you should dial +7 926 111 0500. Obviously, it is not always possible to look for a complex number while roaming; it is difficult to remember. As a result, the recommendation is to enter the number in your own telephone directory.

Other types of communication with the Megafon contact center

Megafon has its own services on Odnoklassniki, Vkontakte, LiveJournal, Facebook, as well as a blog on the Habrahabr.ru portal. There is an opportunity to ask questions to company representatives and receive an answer in the same mode. The company provides answers as quickly and completely as possible. There is an element of interest in creating an optimal image on social networks.

This fact indicates that the company does not shy away from publicity, has an open policy and is interested in developing direct dialogue with its own user audiences. Objective open information on social networks allows Megafon to quickly monitor the wishes of its own target audience, to be a useful and in-demand mobile operator.

Like any company, Megafon has the opportunity to contact a support operator by contacting the company’s email address, going to the official website and sending a message to the specified email address. Have fun communicating on a service convenient for you!

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Questions by topic Expand all topics

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner’s full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  4G+ (or LTE) is mobile Internet with a speed that is not inferior to regular wired Internet. Browser pages, files, music, videos, games and applications load in seconds.
  
  To start using 4G+ you need a smartphone and SIM card that support this technology.
  
  Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.
  
  When you connect to a network, the device automatically selects the best network in terms of signal quality. To ensure maximum connection speed, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
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- How to enable 4G (LTE) in phone settings?
  Select and save the following settings:
  - iOS (iPhone): Settings → Cellular → Data Options → Enable LTE → Data Only (Voice and Data).
  - Android: Menu → Settings → Connections → Other networks → Mobile networks → Network mode → 4G/3G/2G (automatic connection).
  - Windows Phone: Settings → Data → Fastest connection → 4G.
  The name of the settings may differ for different models.
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Personal Area
- How to log into your Personal Account, get or change your password?
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- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised Payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - What is VoLTE technology and what is needed to use it?
    To use VoLTE calls, you need a device and SIM card that support this technology.
    To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.
    
    List of devices that support VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.
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  - How to set up VoLTE?
    Select the desired settings for your smartphone:
    - iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
    - Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
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  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
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- Emergency help
  - How to call emergency services?
    Single emergency number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.

When turning to MegaFon support consultants for help, every subscriber wants to get an answer to their question or solve some problem with cellular communications. The support service will provide assistance in connecting/disconnecting various services, reporting your personal account balance, providing information on financial information, and telling you about the reasons for debiting funds. Certain problems are resolved exclusively in numerous customer service offices, which can be found in any city.

Call MegaFon operator

0500 or 8-800-550-05-00

What else can the operator’s help desk help with? For example, here you can leave a complaint regarding the coverage area or get advice on switching to a particular tariff plan. If problems with cellular communications or access to services take you by surprise, you need to call the MegaFon operator, using any available phone, either mobile or landline.

Call within the network

One of the most well-known numbers for contacting customer support is MegaFon operator toll-free number 0500. By dialing these four numbers, the caller is taken to the voice menu, where he can receive information automatically or get help from a “live” consultant. In order to get through the automatic menu to a consultant, you need to follow the voice prompts. Calls to 0500 number are free of charge.

You can call the help desk using the short number 0500 only from mobile phones connected to the MegaFon cellular operator. To contact the help desk from phones connected to the networks of other operators, you must use other phone numbers.

MegaFon recently introduced another number to support its subscribers, dialed in a format familiar to everyone. The number 8-800-550-05-00 will connect the subscriber to the support service, having previously directed him to the automatic voice menu. If the wait time for a consultant to respond is too long, you can turn to a virtual consultant for help. There is no voice menu where you need to press certain keys, but there is voice recognition. In order to solve your problem, you just need to dictate your question to a virtual consultant and then wait for his answer.

It is necessary to ask the question briefly and clearly, without unnecessary turns and complications - after all, it is not a living person who is listening to it, but a robot with a speech recognition system.

Calls to single operator number MegaFon 8-800-550-05-00 are not charged for all cellular subscribers in Russia.

How to contact your operator while roaming

How to contact the MegaFon operator, if the subscriber is in national or international roaming, he can contact support at +7-926-111-05-00. This number must be dialed in the international format +7-phone_number.

Calls to a virtual consultant and single number for calls from roaming to the MegaFon operator +7-926-111-05-00 are not charged only for Megafon subscribers.

Calling from other phones

How to connect to the MegaFon operator from a landline telephone? There is a single number for this: 8-800-550-05-00. You can call this number from any landline phone in Russia. How to call the MegaFon operator from mobile phones of other operators? In this case you need to call the number 8-800-550-05-00 is a single number for the MegaFon operator, accessible from any Russian telephone, both mobile and landline.

Other methods of contacting MegaFon support

If you cannot reach the operator for some reason, you can send your question using the feedback form on the official Megafon website located on the "Support" page. Here you need to indicate the phone number with which the problem occurred, indicate the full name of the owner of the number, select the subject of the letter and describe the problem in detail, indicate the email address and contact phone number. You can also attach any file here. If you do not have access to the Internet, you can send your question to the short number 0500 as an SMS. There is no charge for sending messages to the specified number. Read more about these and other methods of communication with megaphone support below.

Ask a consultant a question via chat

For many, it may not be very convenient to call an operator from a phone; these may be owners of tablets and Internet modems with Megafon SIM cards. For such subscribers, the operator has come up with a connection with a consultant via online chat. In order to talk with a Megafon operator, go to the official Megafon website and find the link “Ask a question in Chat”. When you click on it, you will be taken to a page where you will be asked to enter your data:

Name is a required field, just enter your real name here.
Telephone – this field is not required. You can indicate your phone number where you can be contacted, and also if the question concerns this number.
Subject is a required field. Select from the suggested topics the one that is close to your question (this is done so that you are connected with a specialist competent in this field).
Question – this field is required. Write here your question or problem that you would like to talk to a specialist about.
After you have entered all the data, click the continue button and a chat window will open in front of you, where you can talk about your problem with the Megafon operator.

Send a question via SMS

Another great way to contact the Megafon operator for free is to use the opportunity to send your question to a toll-free number as an SMS message. To do this, create a new SMS where you describe your problem, and in the SMS you can also indicate the necessary data to resolve your issue. After this, send a message to number 0500. After which you will receive a confirmation that your message has been received.

Via feedback form

Megafon cares about its subscribers and offers various opportunities to communicate with a specialist to receive qualified advice. One of these ways is the opportunity to write a letter with a question through the feedback form. Follow the link https://megafon.ru/help/faq/ to the official megafon website, click on the link with your region, after which in the right column you will see the section “Didn’t find the answer? Contact us!" with the link “Write us a letter”, click on it and a feedback form with input fields will open in front of you.

Enter your contact information, as well as the subject of the letter and your question, be sure to check the correctness of the data so that Megafon employees can contact you and resolve your question. Through this form, you can also attach a file to an email with a screenshot or photo of your problem. If you have entered all the data and checked it for accuracy, then click the submit button. Now the operator’s employees will receive your letter and will be able to help you.

Ask a question on the forum and on social networks

Megafon, like many large companies, has a forum where subscriber support is also provided. Select your region and the question section that interests you. Find a topic on the forum with a problem similar to yours, if there is one, then go to it and see the answers. Most often, the answer to your question already exists and you just need to find it; if you want to ask something specific, you can write a message in this topic (this can be done even without registration). Of course, this method is suitable only for those who have time to read the forum, so it is more convenient to use the service from the megaphone “Frequently Asked Questions”.

The Megafon forum has been closed since July 17, 2014 in order to optimize the Company’s Internet resources; there are no plans to reopen it. You can always get answers to your questions at the office. platforms on VKontakte, Odnoklassniki, Facebook, LJ and Twitter.

FAQ

Still on the same official Megafon portal there is a section with frequently asked questions http://megafon.ru/help/faq/. In them you will probably find answers to most of your questions and you will not have to call the operator and explain your problem to him. The advantage of this section is that all questions are grouped by topic and you won’t have to spend a long time searching for the information you need.

Megafon tries in every possible way to help its subscribers in solving various issues. There is a special help desk for this purpose. All residents of the country can use it. The operator also offers help on the official website and provides technical support online.

The number available to subscribers of the company is 8-800-550-0500 or 0500. You can call the helpline from both landline and mobile phones absolutely free. Calls to these numbers are free of charge, paid directly by the company and valid throughout the country. If you are calling from a mobile phone, then it is better to dial a short number.

For service in roaming and the capital, there is a separate telephone number - +7-926-111-0500 (toll-free). In this case, subscribers can also call +7-495-507-7777. There is a fee for using this certificate. This option is best used if you are calling from outside the country.

The following issues can be resolved over the phone:

quality of service;
working with services and options;
rates;
Internet and so on.

It should be noted that money may be charged for connecting various options and services.

Personal Area

If you need some kind of help, you do not have to call the indicated Megafon number from your mobile phone. You can use your phone to log into the Service Guide. This system allows subscribers to control and manage options and services. If the subscriber uses this service for the first time, then he needs to obtain a special password using hints. The account is available on the Megafon website.

To obtain detailed information about all the features and rules of work in the Service Guide, you can use the help desk at 8-800-550-0500 (toll-free from all phones).

SMS and online service

In the event that you cannot reach the operators on a special phone number or cannot enter the office, then you can send an SMS. The service is free for all Megafon subscribers. To use the service, send SMS to the short number 0500.

In addition, there is another support option in which you may only need your phone to access the social networks Facebook, Odnoklassniki and Vkontakte, which have Megafon groups. These groups provide support for subscribers and provide information regarding the services offered. In addition to an account on social networks, there is a blog on Twitter, where news is constantly published, and a technical blog operates on Habrahabr.

Features of support work

The operator's help desk operates in every region of the country. The operator's clients should remember that the telephone number in each region may change, so it is worth periodically checking the information by calling 8-800-550-0500 or going to the company's website megafon.ru. To monitor the quality of the advice provided, when calling the support number, conversations may be recorded.

Telecom operators are doing a lot of work on the quality of the services provided. To do this, they are constantly building new base stations and upgrading existing ones. But achieving ideal network quality on a large scale is unrealistic. In addition, subscribers have many questions about services, tariff rules, settings, and so on. Support services are designed to solve these problems. The Megafon contact center is one such service where customers can contact with problems and questions.

It is worth knowing that Megafon does not need a support phone number to solve problems. The user can resolve many issues through special self-service services or using the website operator a. But not everyone knows how to use automated systems, and some issues require Megafon technical support to intervene.

Ways to call MegaFon support

The Megafon help desk is common to all regions of the country. If you have any communication questions or problems, you just need to dial Megafon’s support number and the operator will make every effort to provide assistance. You can find the number on the SIM card, in the contract and on the website. There are two main telephone numbers for contacting support: 0500 or 8-800550-0500.

Megafon technical support offers phone number 0500 for use by the company's clients who are on their own network. Calls to it are free, and you can dial this number even if your account balance is negative. To contact a specialist, you need to listen to the system prompts and follow them. The menu structure can be changed at any time and there is no point in presenting it here.

Important! You cannot call 0500 from other operators.

You can also take advantage of support from the automatic system. It is available by calling 0505 and allows you to resolve minor issues without waiting a long time for a response from employees. There is also the option of sending an SMS to 0500 with a question. The answer will also be sent via SMS. This feature is also only available on your home network.

Important! In Megafon, the contact center has a single telephone number, regardless of the region of purchase of the SIM card.

Call MegaFon helpline while roaming

When a company's client travels and uses roaming, questions arise most often. However, you will not be able to reach the usual support center numbers from another country. In this case, you must use the full number +7-926111-0500. With a Megafon SIM card it will be free from anywhere in the world.

How to call MegaFon support from other operators

Each operator uses short numbers differently, so you should not try to call technical support on 0500 from a landline or other mobile network. These actions will lead to nothing.

Especially for customers who need to contact an operator using a number from another network, the telephone number 8-800550-0500 works. It is worth knowing that customers of other operators will be charged. Before connecting to the operator, you will also have to listen to the voice menu and select the appropriate direction.