Here are some questions for the developers. How developers spoil players' statistics. What will come first - the Japanese or the new German tank destroyers

Won't your store deceive you?

No. It is not profitable for us to deceive you. We look forward to long-term cooperation and every client is dear to us.

By what criteria do you select your sellers?

All our sellers are certified by Webmoney and have been selling their products for several years. If sellers have a lot of bad reviews or there have been attempts to deceive buyers, we stop cooperation.

Where do you get your products from and why are they so cheap?

According to the sellers, all goods are purchased from registrars (if this concerns accounts) or from official distributors of digital products (keys, activation codes).

Can I request a replacement or refund if the item is not as described?

Yes! If the product turns out to be of poor quality or does not correspond to what was stated, you have the right to demand a replacement or a refund of your money.

I bought a product, but there was a problem with it. Where should I go?

First of all, you need to log in to the oplata.info website using the email you provided when paying. Next, select the problematic product in your personal account. When you go to it, the “Correspondence” tab will open. There you can state the problem. The seller is obliged to respond to it and solve all difficulties that arise.

How quickly does the seller respond?

Usually during the daytime the seller’s response does not keep you waiting (from 1 minute to 2 hours). At night, waiting times may be longer.

I think the seller is trying to deceive me. He requires the negative review to be removed in order to issue a replacement. What to do?

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Do you have discounts, bonuses?

Yes. We have a cumulative discount system. With each purchase, your personal discount grows. In addition, sellers usually give nice gifts for positive feedback on a purchase. To do this, contact your personal correspondence on the website oplata.info.

AGREEMENT

By purchasing any product in our store, you confirm that you agree to the following rules:

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7. An employee of the site’s online chat provides only preliminary support, helps the buyer make a choice, or answer questions before purchasing.

In this article, I will try in a popular science:teethhappy:style, I will try to explain where such phenomena as:
- "10 leaks in a row in a random WTF???"
Why does one team have a 95% chance of winning, but we have none?
Why don't they balance teams by skill?
And so on.

First of all, I would like to ask you, have you ever seen a random player with a win percentage of 56% or higher? Not clan players who got this percentage in companies and sometimes platoons, but rather a random player with such a stat? - No?
Or maybe you've ever seen a player with a stat below 43% win rate? In my 16 thousand fights, I have never.
The question arises: why?
- I answer because in the game there is an artificial averaging of the percentage of victories among players.
You fought 10 battles in the company, won 10 victories, and moved to random?
Welcome to the ultimate team of deer! average your statistics, how many fights you win, exactly the same number you will lose, in a team that is not capable of winning under any circumstances.
How many times have you seen the bottom of a team on Is7 with an efficiency of 600 and a winning percentage of 45%? And you have a 65% chance of winning. This player has found himself at the minimum threshold, and he is starting to be included in the winning team, raising his stats.

Or, for example, a week ago I had 60% victories on Foch IX, and today it’s already 55%, what’s the matter? Have I become worse at playing? No, it’s just that the winning percentage is too high on this tank, and he’s starting to get thrown into messes in which he’s at the bottom of the table, in a team of seals who are slapping the keyboard with their flippers.
I even began to have a suspicion that sometimes these are not people at all, how can a person play SO bad?
A person cannot shoot without moving, a person cannot tank backwards.

Let me give you a striking example.
A “man” on a tank destroying everything in the world found himself in a battle where he was the ONLY one on a level 10 vehicle.
Any “reasonable person” would bend every living thing in this situation and take away 2 buckets of medals and a record of experience to boot.
Once they asked Serb, why don’t you make a skill-based team balancer?
To which he replied
- We don’t make a balancer, so as not to infringe on those who play well, have developed their skills, and have the right to bend (c)

Seems like a logical answer, yes?
Now let’s think about how often do you see a player who has “grew” a good skill in random battles?
A normal statistician without a platoon with the same two statisticians never “bends over” in a random situation, because he knows that he will immediately become a victim of the system of averaging the percentage of victories.
And how many extras are there who do not upgrade their equipment themselves, but transfer free experience, so as not to spoil this very percentage of victories for themselves?)
Why don’t they bend their mighty skills?) And the fact that you can’t trample against the system, if you drag out a fight with a team of crayfish, in the next battle they will put even more complete crayfish on your team.

Well, thirdly, no one says that Folders play with Folders and Cancers with Cancers.
The point is that the chance of winning in each battle should be as close to 50% as possible.
They gave one team a platoon of extras, give the same to another, why not?
Why can’t you make teams of crayfish and deer extras, but both are equal in strength?

Why do we need a system for averaging the percentage of wins?
And then that the very last first-grader, Alyoshka, if he completely stops winning, will throw away the toy and go somewhere else.
And the outflow of players, even crooked and wretched ones, is unacceptable.
Because in the scheme of any MMO, as in nature, all creatures are needed.
Noobs, nerds, and especially those who invest money (Realists).
Noobs are needed so that there are nerds who bend them over; some noobs get offended and begin to pour in money to take revenge on the entire cruel virtual world.
At the same time, they also begin to bend the noobs, receiving aesthetic pleasure.
But Tanks are a different case, here there are noobs on both teams, the question remains which team will have fewer of them.

What should you do if the game suddenly stops launching or starts crashing at the most inopportune moment? Who can help me figure it out after my gaming property goes missing? Where to contact if you have lost control of your account?

Some users, especially beginners, when faced with a problem, choose the wrong course of action. A request for help is often made in the form of an entry on a gaming forum, and sometimes in a topic that is dedicated to discussing completely different issues. Some write personal messages to the developers, others ask questions in the game chat. Unfortunately, none of these methods will help the player in his trouble. If you carefully read the forum, sometimes you can actually find advice on how to solve problems. But still, the most reliable method was and remains to contact the User Support Center, which operates 24 hours a day, 7 days a week. The player only needs to submit an application.

All requests received by the User Support Center are divided into categories depending on the problem encountered by the user. Let's take a brief look at how a person seeking technical support should behave, depending on the reason.

1. Lost control over the game account

This is one of the most common problems at the moment, so let's start with it.

Typically, loss of control over an account is associated with hacking of the user's email. If you have lost control of your mail, the first thing you need to do is contact the support service of the mail service you use to restore your mail. Otherwise, the attacker will be able to take over the game account again. Restoring control over mail is one of the main conditions for restoring an account in the game (recovering the password if there is no link to a mobile phone, as well as linking to a phone is carried out using a mailbox).

At the same time, you need to submit a request to the User Support Center. Describe in it everything that happened, as well as all the actions you took to regain control of the account. To submit a request to the User Support Center, use these instructions. Please note that authorization is not required to submit a claim for loss of account control. You are only required to fill out the application form completely. After this, be patient and wait for the specialist’s response. Applications in this category are typically reviewed within two weeks of submission.

More information about steps to regain control and security measures can be found.

2. You made a payment, but the gold was not credited to your game account

Please note that payments may be delayed by up to 24 hours.

If you made a payment through a payment terminal, first of all you need to contact the organization servicing it. You can find the telephone number of such an organization either on the payment receipt or on the terminal itself.

If gold has not been credited to your account within 24 hours, please submit a request to the User Support Center, section “Financial Issues” > “Failed Payments”. When filling out an application, it is important to fill out all information fields.

The processing time for an application is usually two days from the date of submission.

You can get additional information on financial issues.

3. You feel like there's something wrong with your gaming property.

Before writing an application, we strongly recommend that you read. She can help you figure out for yourself what happened and, importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, then contact the User Support Center. The application is reviewed within two days from the date of submission.

4. You are having technical problems

Once logged in to the site, fill out the application form. This should be done in as much detail as possible, but avoiding obviously unnecessary details. If you have captured the problem that has arisen in a screenshot, you can attach this screenshot to the application.

To better understand the situation, the User Support Center may request diagnostic information from you about your computer, operating system, drivers, game client integrity, and if there are network problems, Internet connection diagnostic data.

You can obtain the necessary information using the special WGCheck utility. Instructions for its use are available.

5. You suffered due to a violation of the Game Rules by another player, or you were a violator and want to appeal the punishment imposed by the project administration

We would like to warn you right away: employees do not consider applications for violations of the Rules of the Game listed in the “Complain” functionality. You can report such violations only through the “Complain” functionality. You can find out more about how to file a complaint about a gaming violation in this article.

Please note that restrictions imposed on your account by the automatic system for tracking damage to allied equipment and through the “Complain” functionality are not subject to appeal.

You can read the full list of actions prohibited for World of Tanks players on the official forum of the game.

An application to appeal a punishment can only be submitted in the first person. This means that messages that the rules were violated in relation to your friend and your friend is asking to appeal the punishment will not be considered.

In addition, applications regarding conflicts within clans will not be considered. These are the internal affairs of clan members, in which the administration does not interfere in principle.

Applications to appeal restrictions are considered on an individual basis; the processing time depends on the complexity of the situation and the workload of the User Support Center.

A complaint about a violation of the Game Rules that is not listed in the “Complain” functionality can be filed within seven days from the date of violation. Complaints about earlier events will not be considered.

6. Do you have general questions about World of Tanks?

Before asking a question to the support staff, we recommend reading. It is quite possible that the answer to your question has already been given in one of the topics.

If you do submit an application, it will be considered on a first-come, first-served basis.

Remember one more important rule. If you send requests of the same type to the User Support Center, then each new request will be merged with the old one, and the review period will begin to count from the moment the last one is submitted. Thus, by showing impatience you will only delay the process of solving the problem.

We wish you good luck on the virtual battlefields and a speedy resolution of all emerging difficulties!

Any game has problems, and it’s especially disappointing when they arise in such a popular and beloved strategy game as World of Tanks. Some of them can be solved on your own, but sometimes there is no other option but to contact the User Support Center. You can write to them around the clock - support is available 24 hours a day, 7 days a week.

You need to write to technical support here

What problems most often arise?

Before you write anything, you need to determine what problems you have. All requests and messages received by technical support are initially processed according to urgency and complexity. Those that require an immediate solution are received by specialists within a few hours. If the issue is not urgent and the user can solve it independently without support, the answer may arrive within two weeks.

As a rule, all users experience difficulties of a similar nature. This:

1. The user cannot log into the account because control over it has been completely lost.
2. Payment failed. The payment was made, all payment confirmations are available, but the gold did not appear in the game.
3. It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
4. Technical issues – the game stops launching or crashes at the most inopportune moment.
5. When a player breaks the rules of the game, he receives a punishment, but wants to appeal it.
6. Difficulties that arose due to the fault of other players.
7. I would like to ask...

World of Tanks account won't start

Losing control over your account is the most common problem. It is most likely connected with the loss of control over mail. This could happen if your mailbox was hacked. Therefore, to solve this problem, you should:

1. Restore mail.
2. Change the password for your mailbox so that cases of your “soap” being stolen do not happen again.
3. Change the password for your account in the simulator. The account should be linked to a mobile phone, then it will be much easier to restore your rights over the account.

In parallel with these actions, be sure to submit a request to the User Support Center, describing in detail what happened. To apply for loss of control over your account, you do not need authorization, you just need to fill out the application form. This problem is not urgent, so expect a response within two weeks.

Akhtung: gold is missing!

The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have gone, and what should I do? First, check to see if 24 hours have passed since payment. Sometimes it takes a day for gold to be credited to your account.

If much more time has passed, then you need to notify the Support Center. It’s great if you have saved the receipt (when paying through the terminal), then you can contact the service organization and find out why the payment did not go through.

If the payment has gone through, but the gold has not been received into your account, you need to contact technical support. To do this, open the “financial issues” section, find “Failed payments” and fill in all the fields. After submitting the application, the issue should be resolved within two days.

World of Tanks game frame

What to do if tanks and experience disappear

If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:

1. Make sure that this is really so, and not what you think.
2. Contact technical assistance.

Explain in detail why you have suspicions; it is advisable to have evidence of the loss on screenshots. The complaint will be considered within two days.

The game crashes, won't load, doesn't work

All of these issues are technical issues and should be addressed by submitting an application. Fill out the form by logging into the site. It’s great if you managed to take a screenshot or fix the problems in some other way. In any case, they should be described in detail.

To check whether the problem is really in the game and not in your computer, you need to check the drivers, operating system, and Internet connection. This information may also be required for the User Support Center. A special utility called WGCheck will help you get the necessary information.

Problems - write to the Technical Assistance Center

You are punished!

If you broke the rules of the game and were punished, most likely there will be no point in appealing the punishment. Any player must follow the rules and be prepared to take repressive action if they are violated.

If you were injured because another player violated the game, and you want to rehabilitate yourself, it makes sense to apply. The administration does not fundamentally consider problems that arise between users belonging to the same clan.

Important: if your complaint is described in the “Complain” section, the penalty will not be removed.

If your complaint is not described in the complaints section, then you can write about it within a week from the moment it arose.

These requests are considered indefinitely, since an individual approach is applied to each issue.

I would like to ask

Cases when a user just wants to ask something are not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If working on the forum does not bear fruit, contact support. But remember that the answer will not come quickly.

Important: Do not write to technical support about the same issue several times. All requests are considered in turn, and identical questions from one person are combined into one, with the date of the last request assigned to him. This will send your question back to the very end of the queue.

The letter does not reach the post office

If you write by email [email protected], and in response you receive a message that the letter was not delivered, and all replies sent directly from your mailbox will be lost, which means you should write from another mailbox until the issue is resolved. But it’s better not to use mail, but to fill out an application on the service.