TTC Western Siberia. TTK personal account: Payment, account balance, promised payment

Anyone who enters the personal account of TTK Western Siberia will see their personal account in a new updated form. This began as part of the general modernization program for the TTC website. Now it will be even more convenient for anyone to use their personal account, with a number of functions fully optimized.

The functionality in your personal account has been expanded and now any user can take advantage of all the benefits and opportunities.

To log into the personal account of the TTC of Western Siberia for individuals, you must follow the link https://stat.myttk.ru/newlk/login. Thanks to integration with the TTK billing system, the user can receive direct information:

on accounts;
services;
tariffs;
payments.

Information in your personal account

Among other things, your personal account has a large list of other functions that provide ease of use, such as the ability to subscribe to services for free regarding receiving notifications on your account. To do this, the subscriber must indicate his phone number or email address.

The most useful information is also about how many days the funds contributed as payment for the Internet will last. To obtain such information, there is a corresponding function in your TTK personal account.

Promotions in your personal account

Among other things, information about ongoing promotions in the region of connection constantly appears in the personal account of a TTK subscriber. It is very convenient that the user is shown not only promotions available to him, but also other offers on other tariffs. Therefore, if desired, he can always change his tariff plan.

TTK Western Siberia currently has several tariff plans, so an existing subscriber, using the “Change Tariff Plan” service, can at any time switch to the tariff that will be most relevant for him. Also keep an eye on promotions and you will be able to choose the most advantageous offer for yourself.

Parental controls and antiviruses

After logging into your personal account at TTK Western Siberia, in addition to the classic information that is provided in sections of the site, subscribers are also offered 2 unique functions “Parental Control” and “Antivirus”.

As for the “Antivirus” offer, it was created to enable the user to subscribe to antivirus programs via the Internet. For this purpose, the service was specially integrated into Allsoft.

As for the Parental Control service, any subscriber can set his own network access schedule. First of all, this function was created so that parents could control Internet access. Thanks to this service, the user can set up schedules by day and time so that the Internet is provided exclusively at a given time.

Home Internet

Personal TTK of Western Siberia provides high-quality Internet, which is supplied to all subscribers continuously and reliably. Thanks to favorable tariffs, many users can choose the most suitable one for themselves. The entire Internet is completely unlimited.

Each user can freely communicate on social networks, find out the latest world news, and download any files for themselves, including music and films. Even the largest files are downloaded without problems, so the subscriber will feel as comfortable as possible.

Moreover, only one fiber optic cable is enough to connect the user to the Internet and Interactive TV simultaneously

Interactive television TTK

By logging into the personal account of the TTC of Western Siberia, the personal account is able to offer not only opportunities related to Internet connection, but also unique interactive television. This format is innovative and has long been used throughout the modern world. Your TV screen will literally turn into an entire entertainment center.

To stimulate and reward subscribers, TTK has developed a bonus program. Customers receive gifts, take part in promotions and sweepstakes simply by using the services of TTK. In this article we will look at how to connect, accumulate points and spend them by participating in the program.

To participate, you must use the Internet services or Internet + television of the TransTeleCom company and use the advance (prepayment) payment system. You also need to go through the registration procedure by filling out a form (Local Account) or register on the website bonus.myttk.ru/register/ by entering your login (personal account) and password from your Personal Account. In the future, the login and password for your personal account will correspond to the bonus program.

When registering, there should be no debt on your personal account, as well as active promised payments.

If you filled out everything correctly, then you have become a participant in the program and can receive points to your bonus account.

How to get bonus points

There are several ways to top up:

increasing the length of service coefficient - a system developed by the company, calculated depending on the time of use of services. The minimum coefficient is 1 for less than a year of experience, the maximum is 2.5 for over 5 years.
400 bonuses are awarded immediately after registration within 24 hours. The awarded points are multiplied by the subscriber's coefficient;
when replenishing your personal account balance in the amount of more than 90 rubles. An accrual formula is used, in which 1 ruble deposited equals 1 point multiplied by the coefficient. The enrollment period ranges from one to seven days. If you used the “promised payment” service, no bonuses will be accrued;
on your birthday, based on the date indicated in the application form. The number of credited points is multiplied by the subscriber coefficient;
when connecting friends and acquaintances to the program. To do this, you need to send them the secret code “xxxABC123456789”, where xxx is a unique digital code, ABC is the abbreviation of the existing subscriber’s full name, 123456789 is his personal account number. To get the code, go to the website bonus.myttk.ru in the section “how to accumulate points” → “refer a friend” and click on the “I want to participate” button. When registering in the bonus program, a new subscriber enters it in the appropriate field. 4000 bonuses are awarded to both you and the person who entered the unique code.

Please note that after points are credited, they must be activate. Only after this they can be used, otherwise the points will be cancelled. The activation time is one month. The validity period of activated bonuses is not limited, but for this you must always have a positive balance on your personal account.

If the DM balance is negative, 100 bonuses are debited from the bonus account every day until it reaches zero. It is necessary to replenish your personal account on time.

If you do not need the Internet for a while (vacation, illness, etc.), to save bonuses, you can use the “voluntary blocking” service for a period of no more than 6 months. The service is available with a positive account. Bonus points will not be accrued during this time.

If necessary, bonus points can be purchased with money; 1 ruble equals 9 bonuses.

Once you have accumulated a certain number of points, you can spend them.

How to spend points

You can use accumulated points in several ways:

spend on a special annual rate;
participate in sweepstakes;
take part in auctions;
participate in promotions;
buy a gift in a goods store.

Now let's look at all the points in more detail.

Special rate is an annual tariff with Internet access at a speed of 100 Mbit/s and a reduced subscription fee. Depending on the points spent, you can reduce the subscription fee down to zero. This dependence is shown in the tables below.

Bonus internet tariff

Bonus tariff for Internet + cable TV

Bonus tariff for Internet + IPTV

Using the bonus tariff, you are also awarded bonuses when you top up your balance.

Another way to use bonuses is to participate in drawings. To do this, you need to follow the link https://bonus.myttk.ru/spend/lottery/ and purchase one or more tickets for points. The more tickets, the higher the chance of winning. Draws are not held all the time, so you need to check them on the website periodically.

An interesting and somewhat gambling method of using bonuses is auction. The rules for participation are no different from a “regular” auction. The initial bid for the lot is indicated (usually a unique tariff plan). The next subscriber must beat this rate. Whoever placed the highest bid within the allotted auction time is the winner. Points are deducted from the winner, and for the rest they are returned to the bonus account. There is a so-called blitz bet, in which the subscriber is immediately recognized as the winner, but as a rule it is high.

Participation in shares Another way to use bonus points. “Big Games” is the name TTK holds an event at the end of the year. By taking part in it you can win prizes, discounts on tariffs and bonuses.

Bonuses can also be used to purchase material items. To do this you need to go "goods store" in the “how to spend points” tab and exchange points for a nice gift.

In this article we got acquainted with the TTK bonus program in the macro-region of Western Siberia. We learned how to become a member and receive bonus points. And also how to spend them with pleasure.

Transtelecom, which began its history back in 1997, is today a fairly large backbone provider. Already in 2002 they began to provide VPN services, and in 2012 - cable television. Like many other providers, the subsidiary of Russian Railways is relying on smart TV. TTK already supports smart TV technology, although it does not yet have its own application, like Rostelecom. There are many manuals on the Internet from TTK users for Samsung TVs that support this function.

Personal account address for TTK users - https://lk.ttk.ru/

First, select your personal account:

The current account balance is shown on the main page. The balance is indicated specifically for the personal account that we chose at the very beginning. But, most likely, you already have one:

Promised payment

If it is not possible to deposit money into your account “here and now,” then the “Promised Payment” service will help you stay afloat for another 2-3 days. You can also take the “Promised payment” on the main page:

There are restrictions for this service:

1. The promised payment can only be taken once a month
2. The promised payment can only be taken by those subscribers who have been using the services for at least 3 months

Payment

The most convenient way to pay for TTK services is with a bank card. To top up your personal account, click the button "Top up" on the main page of your personal account. By default, this method is selected - Payment by bank card. You just need to write the amount you will deposit and click "Go to the payment":

Press the button "Pay". After which you will need to enter a verification code that will be sent to your phone number linked to the card:

If the code is entered correctly, the site will report a successful payment:

What should I do if I don’t know how much to pay?

To do this, use the “Financial Statistics” service on the main page of your personal account:

As we can see, we have monthly write-offs - “Internet subscription fee”. This amount will be your monthly Internet fee.

TransTeleCom (TTK) is a Russian telecommunications company headquartered in Moscow, founded in 1997.

Today TTK is represented in the top five leading telecom operators in Russia. The main shareholder of the company is OJSC Russian Railways, the most important operator of the Russian railway network.

TTK offers its customers communication services for operators and major Russian corporations, as well as broadband Internet access, television and telephony services.

You can get a complete picture of the activities of this company and the services it offers on the official website of TTK, where first of all you will be asked to select the locality of your residence from the general list of cities presented, which, if necessary, can be changed at any time using the corresponding link available at the top web resource.

In the main menu of the TTK web resource, materials related to the company itself, its services, tariffs and payments are available. A personal account is also presented here, providing full access to the site’s capabilities.

However, before you can use one or another TTK service, you will need to make a connection. This can be done directly on the company’s website using the appropriate link located in the upper right part of the Internet resource.

In this case, you will be asked to fill out a form indicating the address of the service, home and name of the organization. Here you will also need to provide your last name, first name and patronymic, telephone number and email address. After this, you will need to select which of the services you want to connect (Internet access, virtual private network, 8800 service, communication channels or long-distance and international communications). In addition, you can leave a comment regarding the connection of a particular service. After specifying all the necessary information, enter the code from the proposed image and click “Submit Application”.

Once you have connected to a particular service, you will be able to subsequently log into your TTK personal account. In this case, you will need to indicate your username (personal account) and password, and then click “Login”. If you do not remember your password, follow the link “Forgot your password?”, after which you will be asked to provide an email address to which the data necessary for recovery will be sent.

You can also recover your password in other ways. So, you can contact TTK specialists through the feedback form, indicating your contract number and the necessary passport data. You can also call the contact center in your region (you will also need to provide your contract number and passport details).

Among other things, TTK offers its users to use the mobile version, which will allow you to log into your personal account and receive the necessary information about services at any time convenient for you.

In general, the capabilities of the TTK personal account include viewing the balance, tariff and access speed, connecting basic and additional services, changing the tariff plan, viewing detailed financial information, history of receipts and debits of funds, voluntary blocking of services, subscription to antiviruses and software, informing about new offers, promotions and discounts.

You can find out what services TTC provides in the corresponding tab of the main menu. Thus, among those available are backbone digital communication channels, Internet access, a corporate VPN network, a virtual Ethernet channel, long-distance and international communications, free calls, DDoS protection, VPN client equipment management, synchronization of communication networks, Web video conferencing, local telephone service. Links to electronic document management and public offer are also provided here.

Of particular interest is the technology of electronic document management, which allows for the monthly sending of accounting documents certified by an electronic signature from TTC to partners. This, in turn, makes it possible to completely refuse to send paper original documents. All that is required to confirm the correctness of the received documents is to log into your personal account and sign the documents with your electronic signature.

In addition to services, the official TTK website also allows you to familiarize yourself with the available tariffs, where detailed information about each of them is provided, and you also have the opportunity to connect, for which you just need to follow the appropriate link and fill out the form provided on the site. In the application you will need to indicate the connection address and your contact information (full name and mobile phone number).

Also, the official TTK website contains information about payment methods (by the way, your personal account will help you find out the current balance). There are many payment methods available, including online payment, mobile payment, and more. Moreover, in your personal account you can connect the “promised payment”, thanks to which you can use the services with a negative balance, and make payment after some time. The TTC also allows you to make a voluntary block, which may be needed before your long departure.

If you have any questions while working with your personal account or gaining access to the services of the TTK company, you can seek help in solving them from the company’s specialists, who can be contacted by the telephone number provided in the upper right corner of the web resource.

If you have any questions, you can also contact the “Support” section, where you can find a subscriber directory, payment methods, answers to frequently asked questions, a feedback form, etc. Thus, in the FAQ section, among other things, there are materials related to such an online service as a personal account. All you need to do is select this section from the general list and start familiarizing yourself with the available information. If necessary, you can also use the search bar, in which you just need to enter a search query on the issue that interests you.

As for the subscriber directory, it also has materials related to working with your personal account. In addition, here you can also use the search bar if necessary. First of all, this guide is intended to solve technical issues.

In order to contact TTK specialists, you can use the feedback form. First of all, you will need to select a city, then indicate your first and last name, and indicate whether you are a TTK subscriber. In this form you will also need to indicate who you would like to contact. These can be employees of the contact center (provide reference information regarding connections, tariffs and promotions) or the subscriber department (consider issues of subscription fees, blocking, tariff changes, and also accept complaints).

Also, through the feedback form, you can contact technical support (you should contact if the required service is unavailable, quality deterioration, technical issues), the administrator (accepts questions about the site, personal account and other services), regarding the bonus program (accrual and write-off of bonuses, etc. questions regarding this program). Thus, if you have any questions when working with a service such as your personal account, select the administrator as the recipient of your request.

In the feedback form you will also need to indicate your phone number, the email address to which the response will be sent, and the text of the message itself. If necessary, you can also attach files that will help you visualize the problem more clearly. After filling out the form, check the box next to “I am not a robot” and click “Submit.”

You can gain access to the services that TTK offers to use through your personal account presented on the company’s official website. However, the official web resource is not the only source of information about the company’s activities and its services. You can also obtain the necessary information in official TTK groups on various social networks, links to which are posted on the company’s website. By the way, commenting on news is also available here, it is possible to share information you like with friends, and discuss issues of interest with other users of social networks.

If you are interested not only in the services of telecommunications companies, but also in the full list of state and municipal services that can be obtained in Russia, go to the Government Services Portal of the Russian Federation. You can apply for services directly on the portal through.

The TransTeleCom company supplies Internet connections throughout Russia, the bulk of subscribers are concentrated in Moscow and the Moscow region. Like any major provider, this organization provides clients with a TTK personal account. TTK already serves about 2 million subscribers and operates with a fiber-optic broadband connection to the World Wide Web. TransTeleCom has organized the ability to remotely manage an online connection using a personal account.

The TTK personal account is configured in such a way that registration is automatic. After concluding an agreement with the company, information about the new subscriber is entered into the database. Each owner of a document for the provision of services becomes a user of the personal account without the need to register a new profile.

To access the service, the user will need documents from TransTelecom and access to the Internet.

Login to your personal account using your personal account

A visit to the provider’s personal account is carried out according to information from the contract. The personal account is used as a login, and the password is in the document, in a separate column. Full entry algorithm:

Go to the official page where your personal account is located - my.ttk.ru;
In the upper right corner find the login button;
A form will open for entering details, login and password;
Click the “Login” button.

Upon entry, the service itself will determine the subscriber’s location, his current tariff plan, balance and other information specified in the contract.

If your login and password are lost

It happens that logging into your TTK personal account is impossible due to the loss of the contract and details. There are several ways to recover your password and shared access to your profile.

On the website or via the feedback form

Recovery takes place in several stages:

Click on the link called “Forgot your password”;
In the form that opens, enter 9 digits of your login;
Click on the restore button;
Go to the email mailbox assigned to your profile;
Open the letter and follow the link to enter a new password;
If it is not an email, but a mobile phone that is attached to your account, then a text message with a new password will be sent to it.

The second method is suitable for those who have lost their lk login.

Via technical support

The account number is indicated not only in the contract with TTK, but also on receipts. These payments arrive every month at the subscriber’s passport registration address. Logging into your TTK personal account using your personal account is the only way to visit the service. In case of loss of all login data, you must:

Call the hot technical support number for subscribers 8-800-775-07-75;
Wait for a specialist’s response;
Provide the last name, first name and passport details of the owner of the contract;
Receive the treasured combination of numbers by email or mobile phone in the form of an SMS message.

If the client provides incorrect information about his name and passport, he will be denied login restoration.

Service capabilities

The official website of TransTeleCom is a powerful tool for remote management of functionality and services provided to users. In the LC menu, all work is carried out independently. The profile owner does not need to visit the organization’s branch and banks or call technical support to manage and top up the balance.

System capabilities:

Informing the client about current services and options connected to the account;
Display of the current balance and debt, if any;
Study and configure the tariff plan, change it if necessary;
Monitoring promotions and bonus accruals, using advantageous offers from TransTeleCom;
View and receive statements about the expenditure of funds and receipts of money into the account;
Blocking part or all services for the period provided for such cases;
Obtaining a subscription to licensed software from the organization’s partners and developed by TTK masters.

Using the account is also possible using modern phones. It is enough to have a smartphone at hand and visit the resource.

Balance check

The official website of the TTK on the Internet allows you to carry out many operations, as mentioned above. Familiarization with the amount of funds on the balance is one of the most basic and popular functions of lk. The company provides comprehensive information about the current status and the nearest replenishment date.

The user needs to log into his account and click on the personal account tab. Information about:

Current balance;
The amount of funds remaining in the account last month;
Remainder;
Full history of payments, their amount and dates of payment;
History of promised payments.

If you don’t have a computer at hand, all this data can be obtained from your provider’s hotline. The function of ordering a full statement is available in your profile. You can download and print it or request it to be sent by email.

Payment by bank card

After registering in their personal account on www.ttk.ru, users are able to quickly make payment transactions. This option is the simplest in terms of payment for operator services. The procedure for replenishing your balance with the required amount takes only a few minutes if you follow the correct algorithm:

Log in to your profile;
Go to the payment tab;
Select the method of depositing funds (bank card);
Enter the login for which the account is registered;
Manually specify the replenishment amount;
Click the send button.

After this, the user will be automatically redirected to the payment page from the bank that issued the card. You will also need to enter some details on it:

Print the card number, secret code on the back and expiration date;
Indicate the last name and first name of the card owner in Latin format;
Press the payment button;
Confirm the operation with a one-time code that will be sent to the phone linked to the card as a text message;
Click the send funds button.

Within a few minutes, the money will be debited from your bank card and will appear in your TTK account as a positive balance.

Blocking provider services

There are several basic settings that clients want to block or temporarily disable. The main ones are the promised payment and direct access to the Internet.

Temporary blocking of network access

Disabling your Internet connection is temporary and free of charge. This is necessary for people going on vacation, a business trip, or simply planning not to use the Internet for some period. For the entire blocking period, no debt is accrued for the work of the provider.

There is a big red block button on the main account page. After clicking on it, the user will be asked to fill out a simple form indicating the shutdown period. You can disconnect from ttkserver under the following conditions:

The minimum period of inactivity of the service is 20 days;
Once again, you can temporarily disconnect from the network only a month after the previous operation;
To successfully disconnect, you must have an activated profile in the system and no debt to the operator.

To reactivate the work of the TransTeleCom company, you need to log in to the official website. In the blocking section opposite the disabled service, click the “Cancel” button.

Disabling a promised payment

The promised payment function allows you to slightly (up to 7 days) defer the scheduled Internet payment. This function is available only to private clients; legal entities cannot use it. At first glance, this service seems to be very convenient, but in reality there are pitfalls. Activating the function costs 15 rubles, which must be paid together with the subsequent payment transaction. It is recommended to enable it only in extreme cases, because deferment is not provided free of charge.

Only those customers who have been using the Internet from TTK for at least 3 months can use the promised payment. The feature is automatically disabled after the provision period has expired. There is no need to turn it off yourself.

How to contact technical support

The company's technical support performs several types of service at once:

Reference. Employees advise callers on tariffs, communication methods, etc.
Service. If clients cannot independently carry out the necessary operations in the personal account, specialists accept applications for changing the tariff, blocking, and other options.
Technical support. Employees of this line help to quickly solve problems that arise for clients when using the equipment and functionality of the provider.

There are 3 ways to contact the operator.

Call center

Single phone number 8-800-775-07-75. After contacting specialists, the caller receives detailed answers to their questions. Calls from mobile and landline devices registered within the Russian Federation are free. The line operates 24 hours a day, seven days a week.

Regional support lines

There are regional branches in the largest cities of the country. You can call them in the same way as the one-stop center. The bulk of TTK connections are concentrated in Western Siberia. Phone numbers for calls:

Barnaul 8-3852-20-12-01;
Kemerovo 8-3842-48-08-08;
Magnitogorsk 8-3519-496-96-00;
Novokuznetsk 8-3843-99-39-93;
Novosibirsk 8-383-32-80-000;
Omsk 8-38-12-40-90-00;
Tomsk 8-3822-70-10-01.

A complete list of contacts in the regions is located in a special section of the service. In total, TransTeleCom operates in 50 cities of the country, each of them has its own branch.

Official site

The main service of the organization has a section dedicated to communication with subscribers. To receive a consultation, you must log into the site and click on the feedback button. Next, a form will appear to fill out - the contact of the person asking the question, the content of the request. One of our technical support staff will respond to your request within a few hours. As a rule, the response comes in the format of a letter to an email inbox.

Common internet problems

There can be many reasons why the connection to the global network does not work. Next, we will consider the most common of them, arising on the subscriber and operator side.

On the provider side

Technical faults are a problem faced by any organization providing online connections. Only the company’s specialists can fix such problems:

Accidents, work on setting up equipment. Most operators do not notify the subscriber base of either scheduled maintenance or emergency situations. Even massive power outages are enough to cause servers to fail.
Breaks in communication channels. Cables are physically existing conductors that supply a connection directly to user devices (computers, modems, routers). Cables break both outside and inside the premises. Repair specialists can fix the network by replacing part of the damaged cable.

You can find out that problems are occurring on the TTK side by contacting technical support. The employee will check the information to see if accidents have occurred in the region and notify the client about it. Also, when making a call, it is possible to ask for the approximate time of completion of work to restore communication.

On subscriber equipment

Errors in the operation of home equipment are the most common reason for lack of access to the Internet. Most often, this is:

Malfunctions in devices. These include physical breakdowns of modems, routers, network adapters, and even cable connectors. Upon request, TTK can send technicians to diagnose the client’s equipment. If the problem is confirmed, you will have to fix it yourself at service centers.
Incorrect connection settings. On modern computers and routers, setting up a connection to the World Wide Web does not require direct intervention. In rare cases, it happens incorrectly, or the owner of the device carries out manipulations that disrupt the correct settings. By calling technical support, you can ask a specialist to dictate the sequence of actions for the correct setup. If manipulations under the guidance of an operator do not bring results, an application is made to call technicians to the home of a private person who has problems with the connection.
The company's services are not paid for. Failure to repay the debt to TransTeleCom on time results in disconnection of communications. The problem is corrected immediately after replenishing the balance in your profile or at the nearest ATM.

TransTeleCom is one of the leaders in the market of Internet supplies to the population. The organization keeps up with the times, providing modern equipment and software to all users. The provider offers transparent contractual relationships with virtually no pitfalls, for which we are respected and loved by many subscribers.

Official website: http://www.ttk.ru/
Personal account: https://lk.ttk.ru
Hotline phone number: 8 800 775-07-75