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Mobile operators

"Ekaterinburg Cellular Communications" operator Motive Telecom is a telecommunications company that provides mobile communications, telephony and Internet services in the Ural Federal District and the Perm Territory. The company has existed much longer than, since 1996, and during this time it has managed to create for its clients such services as international and long-distance communications, fast Internet, fixed-line, zonal and cellular communications. The operator continues to build networks and gradually increases coverage in these regions.

Advantages and services of the operator Motiv Telecom

Ekaterinburg Cellular Communications offers its customers several types of radiotelephone communications, telematic communications and many other services. The company positions itself as an operator that has the ability to provide a very high level of its communications, affordability, and excellent service when servicing subscribers. The operator Motiv Telecom offers the most favorable tariffs and services, thanks to which the company maintains a constant base of its customers and gradually replenishes it with new subscribers.

Cellular tariffs of the operator Motiv Telecom

Probably the two most favorable tariffs for communication within the network are “Next free” and “Next 2”. Both of them have no subscription fee, and the required initial payment is the minimum - 100 rubles. Incoming calls are free, just like with , but with regards to outgoing calls, the “Next free” starter package is still in the lead. If the first minute in it is 1.50 rubles, and starting from the second the minutes are free, then in “Next 2” the price of each outgoing minute is 0.49 rubles, and this is the lowest price compared to all other packages.

Reviews about the operator Motiv Telecom

It cannot be said that the Motiv Telecom operator is known throughout Russia, because its coverage operates exclusively in Yekaterinburg and the region, the Khanty-Mansi Autonomous Okrug, the Perm Territory, the Yamalo-Nenets Autonomous Okrug and the Kurgan Region. There are many subscribers living in these areas who prefer this particular connection. It is even considered one of the best in the Urals. However, there are not very favorable reviews about the quality of communication and service. There are areas where communication has ceased. People complain, but they no longer expect an answer from the operator. And the service is not always at the highest level.

However, the majority of reviews are positive. Although the connection is not new, it is far from widespread, and yet the operators of the Yekaterinburg cellular network are trying to provide their subscribers who live in the above-mentioned areas with the most accessible and high-quality communication. And the pricing policy of the tariffs is quite tolerable, everyone will find for themselves the package that will be the most profitable.

Operator Motiv Telecom: addresses and telephone numbers

Phone numbers for questions and inquiries: 8 800 240 0000 (toll-free) and 111 (from a mobile phone within the network). Central offices where you can order services or purchase a starter package:
in Yekaterinburg is located on Sheinkman Street, building 57,
in Perm on Ordzhonikidze street, building 43,
Noyabrsk – Lenin street, 54,
Surgut - st. Universitetskaya, 31,
Kurgan - st. Kuibysheva, 75.

You urgently need to tell your friend your personal number Motive, but you don’t remember it? Then this article is just for you!

"Informant" service

The useful Informator service has several types of options. Using the function, you can find out the tariff, subscriber number, and notification about the status of your personal account.

Using a USSD request, the data will be available in a matter of seconds. To call up the necessary information, you need to send an SMS to the short number: 1024 or send a request: *114*28#. The cost of the request is 1 ruble.

To get additional information and learn about new functions and promotions of Motive, dial the short number 111. You can find out about additions to the tariff on the operator’s website in the “Services” section.

Ways to find out your tariff for Motive

SMS service

For SMS, a commission of 1 ruble is charged from the subscriber.

Open the SMS tab on your mobile and send a blank message to number 1024. After a few seconds, you will receive an SMS with your SIM card number.

USSD request

The operator offers its clients the following functionality. So, to find out your personal number on your phone using a USSD request, dial the combination: *104*28# and press the “Call” button. Not even a minute will pass before you receive the information you are interested in.

Subscriber's personal Internet service

Many Motiv clients actively use the “Fox” service, which is what the telephony provider calls their personal account. You can find it at: lisa.motivtelecom.ru. If you are not a Fox user, we recommend that you log in; registration will not take much time.

For registered users, it will not be difficult to find out your Motive number. To do this, you need to log in and find out the information of interest in the “Services” column.

Call to operator

You can contact the Call Center. The staff will answer any of your questions. In the Call Center, you can solve any problems related to the use of the mobile service. To reach the operator, dial 611 or contact the operator via the 111 command.

Contact centers Motive by region.

In addition, technical support workers can be contacted through instant messengers such as WhatsApp or Viber. The mobile operator knows that applications are very popular among network subscribers, and does everything possible to create the convenience of its users.

To use the functionality, you need to log in to the system. If you don't have free instant messengers on your phone, you'll have to install them. Believe me, these are convenient and necessary applications.

They will be useful in everyday life. For example, when your account is zero, you can continue to actively communicate through applications. And to make a call to the operator, enter the number in your phone book: 8 800 240 0000.

The Motiv company is known as a commercial provider of communication services, including: Internet access, telephony, and mobile communications. The company's service area is the Perm region and the Ural Federal District.

Using the Motive personal account, which is called LISA (an acronym for Subscriber’s Personal Internet Service), the client regulates the status of his personal account and services as an operator. Mobile subscribers can also manipulate ringtones for their phones through a separate personal account “Instead of beeps”.

Personal account features

List of operations over which the subscriber gains control after logging into the Motive personal account (FISA):

  • View the status of your personal account.
  • A limited number of free orders for details of the connections made.
  • Top up your account from MIR, Visa, MasterCard cards through the secure pages of OJSC Ural Bank for Reconstruction and Development and CJSC Surgutneftegazbank.
  • Order new services and disable old ones online.
  • Connecting bonus options.
  • Switch to a tariff plan with more suitable terms of use.
  • Temporary termination of subscriber service if the SIM card is lost.
  • Subscribe to news and personal special offers.

Setting up sounds for a mobile phone through your personal account “Instead of beeps” on the official website Motive includes:

  • Replacing beeps with melodies / subscriber status messages / jokes.
  • Selecting melodies for specific subscribers.
  • Possibility to give melodies to other subscribers.
  • Record the melody you hear.
  • Sorting melodies by topic.

Registration and login to your personal account

To go to your Motive personal account, the site menu includes the “My Motive” item; when you click on it, the links “FOX” and “Instead of beeps” will be displayed.

The choice of login with which to enter the LISA section remains with the subscriber. It could be:

  • Account number.
  • Cell phone number without prefixes 8 and +7.
  • Network login.

On the day of execution of the contract, the client is provided with all the information necessary to use his personal account. Remote registration on the official website is not carried out. An important feature of the LISA personal account is the interruption of authorized access after 15 minutes of inactivity in the account. The browser in which the Motiv personal account is opened must support the SSL protocol and allow the saving of cookies to the user’s computer.

All subscribers, except those using corporate tariff plans, can order or recover a password by sending a blank SMS or an SMS containing any characters to 1070 from the mobile number recorded in the system. Receiving a password for use with a personal account number or network login is carried out only through the subscriber department. The “Change Password” section of your personal account will help you set new access details.

The company operating under the brand "Bee Line"

trademark MOTIV.

LLC "Ekaterinburg-2000"(intrazone communication), Mobifon-2000 LLC(satellite, international and
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Cellular communications in the Sverdlovsk region began to actively develop in the mid-1990s.

Company "Ekaterinburg Cellular Communications", operating under the brand "Bee Line", was one of the main cellular operators in the region.

In 2002, Bee Line began independent activities, and Ekaterinburg Cellular Communications was forced to create a new trademark MOTIV.

In addition to the composition of the telecommunications group "Motiv" LLC "Ekaterinburg-2000"(cellular communications and Internet access) included LLC "European-Asian Railways"(intrazone communication), Mobifon-2000 LLC(satellite, international and long-distance communications), as well as CJSC "Perm Telephone Company", which holds licenses to provide local telephone services in the Perm region.

The group’s activities also include organizing IP-VPN and outsourcing the Contact Center.

The leading activity of MOTIV is cellular communications.

Today, the Motiv operator has almost 2.5 million subscribers. At the end of 2013, MOTIV cellular communication services were used by 2,354,616 subscribers in the Sverdlovsk region, 21,064 subscribers in the Kurgan region, 25,479 subscribers in the Khanty-Mansi Autonomous Okrug - Ugra and 12,085 subscribers in the Yamalo-Nenets Autonomous Okrug.

The operator currently has 3,189 GSM base stations and 1,867 LTE base stations installed."Motiv" provides communications in the territory of 1,594 settlements, where 96% of the population of the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug live. The operator's licensed territory extends from the southern borders of Russia to the shores of the Arctic Ocean. Its area is 1.5 million km², which is comparable to the area of ​​4 Germany or 11 Greece. High-speed 4G mobile Internet from the Motiv operator can be used by 91% of the population of the Motiv licensed territory, which is 6.5 million residents.

On April 19, 2011, the company won licenses of the GSM-1800 standard in the Kurgan region, Khanty-Mansi Autonomous Okrug - Yugra and Yamalo-Nenets Autonomous Okrug. According to the terms of the competition, during the first three years from the date of the decision to issue a license, the operator must cover all settlements with a population of 500 or more people. MOTIV was supposed to begin providing cellular communication services in new regions no later than May 2013. However, the operator arrived in new territories ahead of schedule. Thus, the network was launched into commercial operation in the Kurgan region on September 1, 2012, in the Khanty-Mansi Autonomous Okrug - on October 22, 2012, in the Yamal-Nenets Autonomous Okrug - on November 1, 2012. In September - October 2014, the fourth generation network was launched in test mode 4G LTE in all regions of presence. At the beginning of November 2014, the 4G LTE network was launched into commercial operation in all 4 regions of the operator’s presence.

Today Motiv is expanding its boundaries. Let us recall that in February 2016, at the Roskomnadzor auction, the Ural operator won additional frequencies for the development of the 4G network. This new LTE resource will allow us to strengthen our position in the “old” regions - improve the quality of communication and increase the speed of mobile 4G Internet by at least 2 times, as well as enter the market of the Tyumen region. In the future, the operator plans a gradual transition to VoLTE (Voice over LTE). This technology allows you to transfer voice calls over a 4G network and guarantees high quality speech, instant connection and significant battery savings.

Every subscriber needs to contact the operator that provides communication services. After all, sometimes it can be problematic to solve a problem on your own and find an answer to a question of interest. This is especially true for cellular operators, about which there is little information, since they are not very widespread, unlike the main three mobile service providers. These include the “Motive” operator. How to call a contact center specialist and get the information you need? This is exactly what will be discussed in the current article.

How to call the Motiv operator?

The services of the company, the name of which is given in the title of this article, are used by subscribers in the following regions of the country: Kurgan region, Perm region, Yekaterinburg (plus region), Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug. It is for them that the operator provides various channels for obtaining information on services. These may include: mobile communications, telephony, Internet. However, not all of the listed areas provide a full range of services. For example, in the Yamal-Nenets Autonomous Okrug it is currently impossible to use cellular communication services.

Helpline numbers

Subscribers in Yekaterinburg and the region can call the call center as follows:

  • From a Motive SIM card, a call is made when dialing 111 - the call is not charged;
  • from cards attached to other operators, you should call the number listed on the website, starting with the numbers 8-800 - you also won’t have to pay for such a call.

How to call the Motiv operator from other cities?

For subscribers of the Kurgan region, you should use the same numbers for dialing, however, as for users of services located in the Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug.

But for the Perm region the combination of numbers is indicated separately.

Calling the contact center from a landline phone

You can contact customer support even from a landline phone. Just dial the desired number and wait for the operator to respond. Please note that calls to the 8-800 number are not charged; this applies to both calls from mobile and fixed line phones. If a subscriber uses the services of another provider, for example MTS, then the question “how to call the Motive operator from another operator” will be relevant for him. In this case, you should also contact one of the indicated numbers.

How to call the Motiv operator from a mobile phone

You can send a request to the customer service staff from a mobile number. In the event that the “Motive” connection is used, then three units are dialed, in all other situations - one of the numbers listed on the official website. Tariffing is carried out in accordance with the tariff plan. The exception is calls to 111 and 8-800.

Contacting support from roaming

When roaming, you should use a toll-free number, of course, if the subscriber is not a resident of the Perm Territory. After all, mobile communications are not provided for Perm residents, and as a result, there can be no roaming. Tariffing will not be carried out provided that the call is made from the territory of the country.

Another option for contacting support from roaming is the Internet. Next, we will tell you through which communication channels you can obtain the necessary information from the company’s specialists.

Please note that Internet use while roaming is charged differently than when you are in your home region. Thus, you should only use it if the required option is activated or if you have local Internet (wired or Wi-Fi).

Service "Fox"

Before calling the Motiv operator, you can use the self-service service on the Internet on the operator’s official website. “Fox” is the name of the service from the Motiv company, which allows you to independently manage your number/personal account. Once registered on it, you can perform any operations, connect and deactivate services, change tariff plans, view account data, etc. Subscribers using the “Personal Account” have already appreciated its convenience: you can get the necessary data from anywhere - quite easily have the Internet at your fingertips.

Other options for obtaining account information

In addition to the above methods, you can also get answers to long-awaited questions and solve problems through:

  • office employees (during a personal visit to one of the salons - the full list is presented on the operator’s official website);
  • instant messengers “Whatsapp”, “Viber” (internet required, communication is free);
  • a feedback form that can be filled out on the operator’s official website;
  • “online consulting” service, which is also posted on the “Motiva” page on the Internet.

It is more convenient to resolve some issues by contacting the operator’s office in person - a list of all addresses available for visiting is indicated on the website. You should take your passport with you, which may be required if you are going to perform any actions on the client’s account.

For users of mobile communications provided by the Motiv company, another service option is possible - through the WhatsApp and Viber messengers. In the online chat you can clarify your questions, send wishes and suggestions. You can get an answer quite quickly, literally online. To contact, you must add the customer service number posted on the company’s website.

The remaining two ways to contact customer service specialists involve visiting the operator’s official website on the Internet. When using the feedback form, you should remember that the waiting time for a response to such an application can range from several hours to several days.

If you need to clarify information more quickly, you should call the Motiv operator or use the online consultation form (you can also access it on the operator’s official page). for each region in which services are provided is presented above).

If such options for seeking help are unacceptable for the subscriber, then how to call the “Motive” operator was described earlier - you should use this information.

Conclusion

In this article, we talked about how to call the Motiv operator (Ekaterinburg, Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug, Perm Territory and Kurgan Region) and described other ways to obtain information about the number and manage it. When solving some problems, options for remotely contacting a contact center are not always acceptable. You should check with the contact center about the possibility of solving the problem via telephone or Internet. It is quite possible that in order to get answers to questions you will have to drive up to the salon, taking with you the passport of the owner of the number.

You should also remember that when you are in roaming, you must contact a toll-free number starting with 8-800 - this will save time when solving the problem.