Family psychologist on the phone. Psychological help hotline

Most hopeless situations seem so only at first glance. The burden of problems, misfortune, mental and physical pain paralyze thinking and do not allow one to soberly assess the situation and make the necessary, the only correct and saving decision. If it’s difficult for you and it seems like the whole world is collapsing around you, find strength and call the right phone number!

You don’t have to identify yourself, make excuses, choose words, listen to reproaches and lectures. At the other end of the line they are always waiting for your call, ready to understand and provide real help. Is it possible to help over the phone? Absolutely yes! And the experience of many years of operation of all-Russian and Moscow helplines confirms this. The possibilities of helplines extend much wider than discussing a difficult situation in your personal life, sympathy for your misfortune or words of support. The line is staffed by professional psychologists and psychotherapists, narcologists, lawyers, social workers who know how to solve such problems, can soberly assess the situation and offer you possible options.

Often, employees of the helpline service help solve the problem of temporary housing, return a child to the family, and receive a referral for free addiction treatment. Telephone assistance from a lawyer or police officer is invaluable in cases where you are afraid to contact the relevant authorities in person. After all, most of the helplines are anonymous.

Here we provide helplines and hotline numbers available to Moscow residents, with a description of their opening hours and areas of activity. We hope they will help you find a way out of a difficult situation! Remember that a hotline is a telephone number created primarily to collect or transmit any information, for example, about the quality or type of medical services or incidents. If you need psychological help or a solution in an unusual situation, it is better to call helplines.

You can and should use a toll-free number for 24-hour psychological support in cases where you do not feel strong enough to cope with a problem on your own. If you don't have someone nearby to help you, if you need advice and support, just call and tell the consultant everything.

Opportunity to speak out

The psychological help service provides an opportunity to speak out. For people who find themselves in an unpleasant situation or are disappointed in something, it is very important to be listened to. If you have been unfairly wronged or you do not know how to move on after suffering grief, you need to express your feelings.

Talking to a counselor can be the first step to solving the problem.

Some people find it difficult to tell their family or friends about their troubles. The first reason for this is shame for one’s actions and a reluctance to be judged. The second reason is that when talking about some personal things to a friend, you may doubt the complete confidentiality of the conversation. The third is the reluctance to burden loved ones, to burden them with your problems.

View from the outside

By discussing your problems with a mental health worker, you will receive professional feedback. Sometimes looking at a situation from the outside helps you quickly understand the current situation and find a way out of it.

A consultation via a helpline will help you pay attention to those aspects of your situation that you had not previously noticed.

You may begin to think and act differently because of the impartial perspective of a help worker.

It is worth noting that the psychological assistance service employs personnel who have received appropriate education and have undergone additional training. Employees use the techniques of professional psychologists in their work, so they can be trusted.

Work in such a help center is structured as follows: a first-line consultant finds out what your problem is and determines the degree of its severity. Depending on the situation, he stays on the line with you or transfers to another person.

Next, the professional understands your issue and provides appropriate support. Remember that the psychological assistance service was created for prompt consultation. Her work will not replace your meetings with a psychologist, because sometimes it gives a short-term effect. But you will be able to calm down, outline a plan for overcoming the crisis and feel that you are not alone.

Psychologist by phone or online audio connection.

is a format of psychological counseling in which a psychologist-consultant provides assistance to a client using telephone (mobile) or online audio communication.

This type of psychological sessions can be carried out using various PC programs or smartphone applications:

• Skype;
• WhatsApp;
• Viber;
• as well as mobile or landline communications (conversation at the client’s expense).

The “psychologist by telephone” service has some limitations

During consultations with a psychologist over the phone, the client does not have direct contact with the specialist, does not see him, cannot shake his hand, etc. This can be regarded as a disadvantage, but on the other hand it can also be regarded as an advantage (this will be discussed below).

It is also worth mentioning that the range of psychodiagnostic methods and psychotherapeutic techniques is limited due to the format “ psychologist on the phone “, since many of them imply the personal presence of the client in front of a specialist providing psychological counseling services. But if the psychologist has some experience in the field of psychological counseling, this drawback is easily mitigated, since a competent specialist creates his own bank of methods and techniques that correspond to the format of telephone consultations.

Benefits of consulting a psychologist over the phone

• The main advantage, of course, is that a person who wants to use the “psychologist by phone” service can be located in absolutely any place relative to the psychologist himself, even on the other side of the globe.
• Complete anonymity and confidentiality. The psychotherapist may not even know what the client looks like and despite this, provide him with high-quality psychological assistance.

• External and internal comfort. The format of psychological communication via Internet audio communication or telephone eliminates face-to-face contact, which allows the person who turns to a psychologist to feel more relaxed and be more frank.

• Price. Service psychologist on the phone has lower prices compared to and via video communication.

• Mobility. During a psychotherapeutic conversation, a person can be anywhere (at home, in the park) or even on the move (on a walk). The main thing is that he has the opportunity to concentrate well on the process of psychotherapy.

Who is suitable for telephone consultations with a psychologist?

Consultations with a psychologist over the phone are suitable for people who cannot find a suitable specialist in the locality in which they live, but still need psychological help. This format will also be convenient for those who are worried about their anonymity. A psychologist over the phone will help you solve the mental illnesses that have arisen in your life and make you happier.

The cost of psychological consultation by phone in our psychological center is - 1400 rub.

Sign up for a consultation with a psychologist by phone!

A specialist will contact you using the data specified in the form.