PlayStation login. Solving the problem with logging into PSN. Playstation network not working

Most recently, the Playstation series of game consoles produced by Sony celebrated its anniversary. For 20 years now, the PlayStation gaming industry has been surprising and delighting gamers all over the world with exciting shooters, realistic simulators, fun arcade games and interesting adventures in the virtual worlds of digital space.

An account created in the Playstation Network service can be used on absolutely any PS4 console, not just the one you purchased. For example, you can go to your friend and log in to his Sony Playstation account. In addition, the account is not regionally linked and you can open access to your content to other account holders in the Playstation system.

This article will help you create a PS account on the official website (from a computer) and directly in the console (2 registration methods are considered). You will also learn from it how to change your account password and reset it if you lose it.

How to create a profile on the site?

(instructions for PC)
1. Open the official website of the game console in your browser - playstation.com.

2. Hover over the “Login” option located on the right side of the header.

3. In the drop-down panel, under the “Login” button, click the “Create an account” link.

4. In the “Login ID” line, enter your full e-mail address.

5. Set your date of birth in the boxes, indicate your gender (click the button next to “Male” or “Female”).

6. Enter additional data: country and region, language.

7. Create a complex password and enter it in the next two lines. It must include lowercase and uppercase English letters, special characters and numbers.

8. In the “I’m not a robot” block, click on the box.

9. In the window that appears, answer the security question: click with the mouse on the pictures that have the specified attribute, and then click the “Confirm” button.

10. Check the “Yes, I want to receive information” box if you want to connect the Playstation portal newsletter to your mailbox.

11. Click the “I agree…. Create an account".

12. In the “Online ID” line, create a nickname for your account. It will be visible in friends lists, displayed in online games and options. Click Continue.

13. In the “Personal Information” form, enter your first and last name. Select a security question to verify your account and indicate the original answer to it in the next field. Click Continue.

14. When the “Confirm your address...” prompt appears, go to the specified e-mail.

After verification is completed, the message “Thank you! You have successfully confirmed...”

Additional setup and authorization

When you first log into your account, the “Update...” panel will appear. Click on the “Next” button.

Enter your address (city, region, zip code) and click “Next” again.

Enter your online ID (nickname), first and last name. Click "Done."

Options overview

To open your account control panel, hover over your nickname. In the drop-down submenu, select the required section with a mouse click:

“My Profile” - statistics of activity on the service;
“Friends” - a list of friends in the PS system;
“My Trophies” - trophies won in game battles;
“Compare Trophies” - comparison of trophies;
“Setting” - profile options;
“Sign out” - log out of your account.

In the general menu (sections in the “header” near the logo) you can familiarize yourself with the new consoles and accessories for them that have gone on sale (PS4, PS VR), check out the games and buy them (Games), read the news on the PS blog (News) .

How do I change my password?

You can change the key to enter your profile directly on the set-top box:
1. Log in to your profile.

2. Press the up button.

3. On the options screen, select:
Settings → Playstation Network (logo) → Account details → Password.

4. Press the "X" button.

5. Enter your current password and the new one. Click Continue.

How can I restore access to my account?

If you have forgotten or lost your password, do the following:

1. On the offsite, in the login panel, click the “Trouble Signing In?” link.

2. In the menu that opens, click “Change You Password”.

3. Enter your login (mail address). Click the “I’m not a robot” box and click “Continue”.

4. Go to e-mail, follow the link in the message from the site.

5. Answer the service security questions to confirm your rights to your account (indicate your date of birth, name, etc.).

6. Follow the instructions of the service, after verification is complete, enter a new password.

How to delete a profile in PS?

To remove a user account, perform the following operations in the console.

1. On the options screen, go to:
Settings → Users → Delete user

2. Follow the service prompts.

Registering an account on the set-top box

7. If necessary, create additional settings (searching and adding friends, access, etc.).

8. Click OK.

Have a fun time in the PlayStation universe!

In order to ensure comfortable gaming and use of the PS4, Sony decided to make a single system for all of its devices, since developing different stores and other services for the PlayStation 3, 4, Vita, PSP is not only costly from a financial point of view, but also simply impractical . Essentially, the PlayStation Network is a whole complex of all kinds of services that allow you to use the console, interact with friends, and also receive content (download and buy games, music).

Without such optimization it would be difficult, especially for those who have several gaming gadgets from Sony. PSN makes all this much easier and makes the experience of using consoles much more convenient. Otherwise, all this would be reminiscent of a regular computer, only with a different operating system, if you had to manually install applications, some add-ons, separately download and install games of interest - thanks to the PlayStation Network, the whole process has become more user-friendly.

Generally speaking, for a normal existence within the PlayStaion ecosystem, installing and purchasing games, as well as using any functions, be it a multiplayer game or activating a game, you will definitely need to register with PSN. This is not difficult to do, but it is necessary; you can read how and what should be done below - in the next part of our article, which is specifically devoted to this problem.

Why do you need an account on PlayStation Network and how to create one?

To identify you as the account owner, you must create an account. In other matters, as in any other service or website. There is nothing complicated - you will only be required to provide an E-Mail, as well as other data that you will need to come up with and enter a nickname, for example, which your friends on PSN and other players will see while playing online. Creating an account for owners of PlayStation 4 and other Sony devices is completely free; paid functions, such as a PlayStation Plus subscription, are already “inside” and are paid separately; as you already understand, they are not mandatory.

The advantage of such a system is its versatility - among gamers there are many people who simultaneously have a previous generation console in their hands - a third PlayStation, a Vita for playing outside the home, as well as a PS4, because today it is one of the most promising consoles. That is, you can “sit” on the network simultaneously from all devices, or from any of them separately. The single PS Plus subscription is also pleasing - by purchasing it you will receive benefits on all your consoles, every month they give out “individual discounts” and free games, even if you receive one each on PS3, PS4 and PlayStation Vita, you will fully recoup the money spent.

What services are included in PSN?

This “commonwealth” called PSN includes many services, some of them are used by everyone, while others operate in a limited mode only for some countries. We will write in detail only about the first ones, which are of interest to owners of PS4 and PlayStation 3 - the console of the last generation, which is still “on horseback”.

PlayStation Store:

Allows us to buy games, play them, and is also an online catalog where you can look at existing toys and those that should be available soon. The money used here is the real currency of the country in which you live, as well as special “cards” that you can buy for the equivalent and then use at your discretion.

Updated with PlayStation Store content every Tuesday and Thursday (depending on the country where you live), the store sells not only games, but also movies, shows, and other related content. For Russia, for example, games are much more relevant - films and music are not in great demand here due to high prices and the lack of localization of the content sold.

Also one of the great features is the ability to pre-load the game on your PS4. For example, the release is scheduled for December 30th, you have already purchased the game, and on the 15th you are given the opportunity to download it. Thus, by the start of official sales, you will be able to start playing from the first seconds, plus it’s simply more convenient and practical - there are no problems associated with low speed during the rush from the launch of the project, as was the case before. This is truly a "new" feature on PSN that came with the PS4.

PlayStation Plus:

You can buy a subscription, which will give you many benefits and all sorts of goodies. The subscription period varies, the most common option is 3 months or a year, the latter option costs only $60, which is very, very little. After all, every month Sony gives away games for PS4, PS3, PS Vita, and also gives special discounts for subscribers that will allow you to buy the game cheaper. Even if you pick up 3-4 games a year, you will fully recoup your expenses on PS Plus. That is, the purchase is justified and even “mandatory” for those who plan to play constantly.

Sony did something a little ugly; owners of PS 3 and Vita do not need to have a PlayStation Plus subscription in order to be able to play online. But owners of the latest generation console – PS4 – will be forced to buy it, otherwise you won’t be able to play online games or with friends in co-op, only single player. Yes, the price for “Plus” is small, but some people will feel like a lump in their throat - there are players who buy a couple of toys, for example, hockey, football and basketball to play with friends in the same room or online battles, but then it turns out that You’ll have to shell out about $60 more out of your pocket for this pleasure.

PlayStation Now:

at the moment the service is more dead than alive, a limited number of people have access to it, almost no games are being added, but the technology works, you just need to tighten up some technical aspects. In essence, this is a cloud streaming of games, which will allow, for example, to run games from previous consoles on your new PS4, as well as play real, adult projects on the PS Vita, simply having access to the network. Sony bought this technology together with the company GaiKai - the site of the same name made it possible to launch cool games directly through the browser, even on weak computers and televisions (supporting such technology). For some time you could play for free, and if you wanted, you could buy full access to a certain game.

What problems does PSN have?

The main problem with PSN is that all your eggs are in one basket. The account must be kept like the apple of your eye, otherwise you risk being left without everything that you have acquired over many years of using the PlayStation. There are 2 sides of the coin here, on the one hand it is very convenient that everything is concentrated in one place, on the other - if any problems arise, your PS4 and PS3 become useless, the only thing you can do is play “single” toys.

It has happened more than once that PSN was hacked; this was accompanied not only by the prolonged downtime of all major services, but also by the leakage of information, namely, users’ credit card numbers. Hackers have done this more than once, sometimes they simply “broke” the protection and took what they needed, in some cases they simply “added” the servers, nullifying the functioning of the main services.

PlayStation Network

PlayStation Network (PSN) is a service for downloading digital multimedia content and playing free online multiplayer games provided by Sony Computer Entertainment for use with the PlayStation 3, PlayStation Portable and PlayStation Vita game consoles. As of June 2010, PlayStation Network has over 50 million registered users worldwide.

User registration

Registration is carried out via PlayStation 3, PlayStation Portable or via a personal computer. There are two types of accounts: Primary and Secondary. Primary accounts provide full access to all types of settings, including parental controls, but only a user over 18 can create a primary account. Additional accounts are created as needed and have a set of restrictions set by the user of the main account.

Because Master/Secondary Accounts are not tied to the PlayStation 3 serial number, they can be used on multiple game consoles as guest accounts, so one game console can have multiple Master accounts. While unregistered users can access and browse PlayStation Store, registration is required to purchase digital content. Once purchased, media files can be downloaded to a maximum of 5 game consoles, however, if the user's account is deleted from the game console, the purchased digital content will become invalid and will be blocked.

PlayStation Network launched in November 2006 alongside the launch of the PlayStation 3 video game console in North America and Japan. Due to the delay of the European launch to March 2007, Sony allowed users in Europe to pre-register for PlayStation Network via a personal computer so that they could reserve the PSN IDs they liked, and then use them on the day of the service's official launch.

Services

On May 15, 2006, at the PlayStation Business Conference, Sony unveiled its network service for the PlayStation 3, tentatively called the "PlayStation Network Platform" with free online games. The full list of features available at launch was revealed at their TGS 2006 press conference.

The full list of current and planned services for PlayStation Network is as follows:

Accounts

Custom Registration of Primary/Secondary Accounts
Account ID/Username/Profiles
Portable ID, a user profile card conceptually similar to the Xbox Player Card

Communication/Community

Results/Ranks for comparison of users
Trophies/rewards for achievements in games
Virtual Presence/Avatars
Friends list (up to 100 friends)
Voice/Video Chat/Text Game Chat (Requires Bluetooth/USB headphones with microphone or PlayStation Eye or EyeToy. Video chat only requires a webcam since PlayStation Eye already has a built-in microphone. Text chat can be used in game).
Integration with Instant Messaging Program
Internet Browser and Google Search Engine
PlayStation Home
Life With PlayStation
adhoc Party for PlayStation Portable (Japan only)

Trade/Entertainment

PlayStation Store

PlayStation Store is an online commerce service for the PlayStation Network. The store uses both real currency and Playstation Network Cards. The PlayStation Store is updated every Thursday (with some exceptions) with digital content such as full games and demos, game trailers, movie announcements, XMB wallpapers, XMB themes, movies and TV shows.

PSOne Classics

Main article: List of PSOne Classics

PSOne Classics, launched on May 3, 2007, is a service that allows PlayStation 3 and PlayStation Portable users to download PSOne games directly to their hard drive or Memory Stick for transfer to the PSP.

PS Plus

access to demo versions of games before other players;
free games;
invitations to closed beta testing of various games;
discounts on games distributed through the PlayStation Store;
and much more.

On August 2, 2010, information appeared on the Internet that in the near future account users PS Plus will provide the opportunity to change your PSN ID, that is, nickname. A video has also become available in which you can see the change process PSN ID. Official confirmation from

Continuing the topic:

New articles

Christmas is here and we can't believe it's 2019 already. But while this may seem a little scary, it does mean that a whole host of exciting upcoming PS4 games are already close to launch. And trust us when we say that 2019 is looking good for PlayStation gamers. The hottest upcoming PS4 games next year include the likes of Resident Evil 2 Remake, The Last of Us 2 and Kingdom Hearts 3.
Note: All games listed are in order of release date. We have selected the most famous games that are 100% known. These games are also not necessarily exclusive, so some of them will appear on other consoles and most of them will be improved.
Kingdom Hearts 3
Release date: January 25, 2019
Genre: RPG
What is this? The ending to the main storyline of Kingdom Hearts 1 and 2, which combines Disney and Final Fantasy characters. AND A TOY STORY.
Why it's so exciting: Square Enix's RPG finally got another sequel that doesn't have a ridiculous naming convention. This is what a group of fans have been waiting for since 2006. We finally have a third issue and maybe closure will come with it, but who cares when Woody and Buzz from Toy Story come into play. Who knows how it will all connect, but we're excited.
Resident Evil 2 Remake
Release date: January 25, 2019
Genre: Horror
What is this? A complete remake of the 1998 horror classic.
Why it's so interesting: Calling this game a remake probably does it a disservice. It's actually a complete remake of the original Resident Evil 2, built on the Resident Evil 7 engine, with new puzzles, scenarios, environments, and other treats. It's important to note that it remains very close to the original game, so fans will recognize familiar places and events. A big topic of conversation at the moment is the incredible limb removal system that allows you to literally shoot off pieces of zombies.
Anthem
Release date: February 22, 2019
Genre: FPS
What is this? Anthem is a post-apocalyptic world in which the player will take on the role of a so-called freelancer - a man in power armor, repelling attacks from creatures from another world.
Why it's so exciting: Anthem is proof that there's still a demand for something new in gaming. The design looks beautiful, with lush exotic forests filled with things to shoot at, giving you plenty of options. You can change your playstyle and combat type by changing them from time to time, just like Warframe.
Metro Exodus
Release date: February 15, 2019
Genre: Action / Horror RPG
What is this? Return to the apocalyptic wasteland of Russia, full of mutated rodents, scarce resources and this time a giant train humming along the tracks.
Why it's so exciting: The return to the notoriously brutal world of the 4A Game is welcome, as the landscape looks surprisingly colorful this time around. If you can say that about the desert. The game will be pleased with the return of the proprietary low-tech clipboard for the quest menu. This time you'll be traveling above ground rather than clinging to a sewer. With the train rumbling along the railway tracks, you will be able to see more places of the country and will likely be sent to supply for the locomotive.
Devil May Cry 5
Release date: March 8, 2019
Genre: Action
What is this? An action-adventure with lots of leather jackets and sass to shake a heavy blade at.
Why it's so fun: If you like constant action, lots of weapons, great boss fights and a little silliness, then Devil May Cry 5 is definitely for you. A few years after the fourth part, a new and rather unusual phenomenon appears in Red Grave City, which includes a giant tree that uses its roots to drain the blood of citizens. Creepy. Combine all this with OTT weapons and a great soundtrack and you're all set.
Tom Clancy's The Division 2
Release date: March 12, 2019
Genre: Action/RPG
What is this? Sequel to the original Division title from Ubisoft.
Why it's so interesting: The first Division title was initially greeted with joy due to its Destiny-style multiplayer mode, but aside from the main storyline and a few brief forays into the Dark Zone, it was unfortunately never able to sustain its player base. But now, with The Division 2, Ubisoft is going to do it again. The developers promise that the second part will be much better. Instead of the New York branch, 2nd Division takes you to Washington, D.C., where the post-pandemic world needs order restored. You must prevent the complete collapse of the city. This will be incredible post-apocalyptic fun.
Sekiro: Shadows Die Twice
Release date: March 22, 2019
Genre: Action
What is this? A brand new game about the adventures of a samurai from the studio, which is known for such projects as Dark Souls, Demon Souls and Bloodborne.
Why it's so exciting: FromSoftware's new game is a big deal. These guys are responsible for creating many challenging and fiercely controversial games. In this regard, FromSoftware deservedly holds the title of developer of complex and interesting games. Stunning graphics, excellent combat, a lot of different villains - all this is Sekiro: Shadows Die Twice. This has to be one of those games that will definitely go down in history.
Days Gone
Release date: April 26, 2019
Genre: Horror / Action
What is this? The world is in ruins, it's time to run from the hordes of freakers. Yes, they can run.
Why it's so interesting: There are a lot of zombie games out there at the moment, but Days Gone is a post-apocalyptic third-person adventure from Sony Bend Studio that takes a different approach to the not-quite-dead. You are trying to survive the end of the world on a dangerous open road. If you want to survive, you'll have to learn to control a pack of infected people called Freakers, who aren't actually dead. These disgusting creatures infest the environment, forcing you to constantly run and fight for your life. Yes, you can shoot a machine gun or throw a grenade into a crowd of monsters, but your ammo is limited, so you will need to come up with more creative and interesting ways to overcome the pack of freakers.

6th January
From

Playstation Network (PSN), despite its popularity, quite often receives negative feedback from gamers all over the world. Some of the complaints are indeed justified - it’s worth remembering the famous three-week server outage that occurred in 2011. It just so happens that PSN is almost always associated with poor speed, endless updates and

With the Playstation Network, players can enjoy online gaming, buy digital copies of games from PSStore, and do a number of other things. It is not surprising that connection problems and other errors greatly frustrate users and disrupt important gaming matches.

What does such a problem look like? You click on the PSStore icon (or simply log in), after which a notification pops up stating that the PSN Store is not working. You can often see a special code that can be used to determine the source of a particular error.

Problem with Internet?

Incorrect Network settings are almost the most common reasons why PSN does not work. We are talking about both the router and the console itself. First, you should check the connection settings on other devices. If you can’t connect only the set-top box, but the rest of the equipment works properly, then the Internet has nothing to do with it.

Problem with the router?

Sometimes a PSN error can occur due to incorrect router settings. The TPlink series router often suffers from this, but other devices cannot be fully insured. First, check the functionality of the Ethernet cable, which can replace the Wi-Fi connection. If everything works, then the problem lies not in the router, but in the wireless connection.

Open settings.
Select the "Network" category.
Find the WAN subkey.
Next, go to the "Advanced" tab.
Next to the MTU parameter, set the icon to 4000.

After you complete all the above steps, try to connect to the system again. If your PSN was not working before, the problem should now be resolved.

DNS problem?

You can also try changing the DNS type from standard to general. Open the settings tab again and select WAN. Now specify the following parameters:

Opposite the main DNS - 8888.
Opposite the additional DNS - 8844.

Remember that there must be dots (three dots) between the numbers.

A few more important reasons

It also happens that the reason why PSN does not work is a consequence of a temporary shutdown of its servers. This is usually associated with prevention or planned troubleshooting. You can check whether the servers are currently undergoing technical work on the Internet, on the official Playstation Network website.
The problem may lie in your account, so you should try logging into PSN via a desktop computer. Open the site through a browser and check whether it works or not.
Find out the source of the error that keeps appearing when you try to log into PSN. Most of the codes are recorded on the official Playstation website, so feel free to go there for help.

We tried to figure out the main reasons why PSN does not work. Now let's look at the most common error codes that users encounter. Since there are quite a lot of them, we divided one large section into two parts.

Error codes. Part 1

Code CE328070

The error is related to the license. If you have already completed the basic activation of the system on your set-top box, go to the settings and deactivate it. Then reactivate and restore the license.

Code CE329206

The error is related to loading previously canceled content. Try restoring your license. Then check the availability of certain content in the selected game. If you purchase a Season Pass, go to the settings and see how it is activated. Reboot the system if the objects were not found.

Codes CE337430 and CE339454

The error means it is impossible to connect to the server. Check the server status on the official website.

Code CE339836 and CE339847

The test connection to the Internet failed. Reconnect. The error may also be due to technical work.

Code CE348612

Failed connection to servers. If you were able to connect before the error appeared, then make sure that the servers status is active. If the error occurs constantly, then it is worth performing an SSL check.

Code E800085D1

Another error related to the inability to connect to servers.

Error codes. Part 2

Code E82000138

You cannot transfer money using a PSN card. It is necessary to ensure that the total amount of money in the account will not ultimately exceed the allowable one hundred and fifty US dollars.

Code E82000163

The address on your credit card does not match the address on your account. Another error that can only be corrected using a browser (the browser can also be used on a console).

Code E82F001F7

Error indicating repair work is being carried out. PSN servers are undergoing maintenance. Check the status and wait.

Code NP319520

Unsuccessful Internet connection. You need to test your Internet connection and check the previously installed settings. Don't rule out the possibility of prevention.

Code NP350008

Technical work on servers.

Code NW311948

Unable to connect to the Network. Check the server status using online statistics from the official website. If the servers are active, check the test Internet connection. You may need to install the latest firmware on your router. Disconnect any device that you don't need but is still connected to the Internet.

Code NW312006

A connection error made it impossible to update the software. Try updating the software via a desktop computer by connecting the set-top box to it via a USB cable. If you cannot work with your computer at the moment, then conduct a test Internet connection. After making sure that your Internet connection is stable, update the software again. In case the connection could not be completed, check the status of the servers on the official website. Don't forget to turn off any additional devices that you don't need at the moment.

We hope that our information will help you connect to PSN. Don’t forget also about technical support, which you can contact with any question.

There is a trend in the gaming industry to create services that allow users to access various digital content. Sony is no exception; it has a large number of online services. Developing a service-specific update for every console would not be practical or cost-effective. Therefore, it was decided to combine all current services into one common system - PlayStation Network or PSN for short.

The official PSN website is playstation.com.

The most popular services on PSN are PlayStation Store, PlayStation Plus.

PSN Store is online game store and other content. In addition to purchasing games, the user can also view games and films he already owns or evaluate future new products.

PlayStation Plus distributed by paid subscription. By paying for a subscription, the user receives many different bonuses - these include game giveaways, good discounts on some new products, and most importantly, the ability to play online for PlayStation 4 owners. Unfortunately, online play on PS 4 is not available without paying for a subscription.

What is psn network id

The Online ID is the name that players who play with you will see. The choice of nickname should be approached thoroughly, because it cannot be changed later. When creating an online ID, you need to be original, because... The nickname that was chosen may already be taken.

Playstation network not working

As mentioned above, PSN gives the user a wide range of opportunities and is very frustrating when problems with the service appear. The connection to the PlayStation Network can be lost at any time, even in the middle of an important match, which is even more frustrating.

Internet problems

The most common problem with PSN not working is incorrect settings or lack of Internet. But before you go into the router settings, you need to check does the internet work? on other devices. If other devices work stably, but you can’t connect only the set-top box, you should look for problems in the router.

Although there may be problems in the console itself. May be port damaged Ethernet or Wi-Fi module. To check this, just connect the set-top box through a different interface. For example, if the connection was via Wi-Fi, try connecting via local network.

Router malfunctions

Before going into the router settings, check the Internet cable to see if it is active and if the set-top box is working via Wi-Fi.

Access to the PlayStation Network may not be possible due to incorrect router settings, namely an incorrect MTU value. How to change this parameter:

DNS problems

Incorrect DNS may prevent you from logging into PSN. To solve this problem, you should go to the router settings (described above) and follow these steps:

Problems on the PSN side

Unfortunately, the PlayStation Network is not famous for its stability and sometimes servers fail. Faced with such a problem, the user can only wait until specialists “raise” the PSN server. In this case, usually the PS Store and Plus also do not work and are not available.

You can check the status (PSN status) of the servers using the link: status.playstation.com

On the site you can see how stable a particular service or the entire service as a whole is working today.

Account problems

You should also check the service account itself; to do this, try logging into your account on the PlayStation website using a computer.

Common error codes

If the user is unable to sign in to PlayStation Network, the user may receive an error code. Using these codes you can determine and eliminate the cause:

CE328070. The error occurs when there are problems with the license. If this occurs, you need to go to settings, remove the license, then activate it again.
CE329206. The error is related to loading previously canceled content. To resolve this, you should check the availability of content in a specific game. If no such objects were found, restart the console.
CE337430, CE339454. The code indicates problems connecting to the servers. You need to go to the site with the status of the servers and check if they are working.
CE339836, CE339847. Codes that appear when a test Internet connection fails. You need to try to reconnect. Perhaps the servers are undergoing maintenance work.
CE348612. Connection to servers failed. If the error appears constantly, you need to check the SLL.
E800085D1. There is also a code notifying you that it is impossible to connect to the server.
E82000163. The address indicated on the account does not match the address on the credit card. This can only be solved via a browser.
E82F001F7, NP350008. Maintenance work on PlayStation Network servers
NP319520. You need to check your Internet connection; if the error persists, you should check your router settings.
NW311948. Inability to connect to the network. You should check the status of the servers on the website. Check the stability of the Internet connection and router settings.
NW312006. Error when trying to update the software. You need to try updating the software of the set-top box using a PC using a USB cable.

Common mistakes

Errors without a number may also occur. Let's look at the main ones.

An error occurred while processing the order. Please try again later

To solve this, just go to the PS Store from the console itself and buy the necessary content from there.

There is a problem when the user can't buy desired game because he already has a demo version of this game installed. Unfortunately, in such cases there is only one solution - call technical support. PSN technical support phone number is 8 800 200 7667 (Russia).

Data cannot be used

This situation arises due to the fact that free access to certain games is provided by subscriptionPSPlus. And accordingly, if the subscription has expired, then there will be no access to the games. Also, the publisher may have removed a particular game from the PS Plus subscription and it is no longer available.

Access denied on PSN

If this error appears, you should check router settings, if everything is fine with them, you need to call your provider and ask them to change your IP address. The problem arises when the provider issues an IP address that is banned on the PlayStation Network and to restore operation it is enough to change it.

Missed PSN transactions

The problem is very old and is impossibility of paying with a card. The fastest way to solve this is to go to the site through a browser and make a deposit in any way. But you can also contact technical support. 8 800 200 7667 (Russia).

Why do you need an account on PlayStation Network and how to create one?

What services are included in PSN?

PlayStation Store:

PlayStation Plus:

PlayStation Now: