The object does not support a js property or method. Cannot sign data Error description: The object does not support the Sign method. Also worth checking

Object does not support Browseforfolder property or method: what is this error?

First of all, it is worth paying attention to the fact that the resource itself (server), to which a connection is made from the user’s computer, sometimes tends to be inoperative.

Suppose the user sees the error “The object does not support the Browseforfolder property or method, clicks OK, but it has no effect. What does this mean? Yes, only that the true cause of the failure is not the operation of the server, but the settings of the user system and IE browser settings.

How to fix?

If the error “The object does not support the Browseforfolder property or method” appears, how can I correct the situation so as not to have to worry about changing settings? You can simply change your browser and try to log in to your banking resource using it.

But here’s the problem: it turns out that the work of the VTB-24 client bank does not support all modifications of browsers, not to mention the fact that it does not work correctly with all of them, even with the declared full support.

Actions when starting the browser

But let’s return to the “native” Windows IE browser, which is available in any modification and associated problems not only with banking, but also with other resources and services on the Internet. If the user does not want to give up using IE at all, or there is no access to the resource in other browsers, he will have to perform several simple steps, which very often eliminate the reason for the message that the object does not support the Browseforfolder property or method. What to do in this case?

After installation, you can not change the default settings for now, but simply run the browser as an administrator (this applies to Windows 7 and higher systems). The launch menu is called up by right-clicking on the program icon. Perhaps starting without administrator rights was the reason for the notification that the object does not support the Browseforfolder property or method.

Installing the .NET Framework

On the other hand, the situation described above may not be the cause of failures. Another big problem is that many programs and sites indicate that for correct access the .NET Framework version of at least 3.5 must be used.

On some computers, system updates may be disabled, so it is advisable to install the platform yourself, again by first downloading the installation distribution from a Microsoft resource. By the way, it’s better not to install version 3.5, but to immediately find the fourth update or release 4.5 there.

Setting the correct Internet Explorer browser settings

Now a few words about eliminating the error “The object does not support the Browseforfolder property or method” using browser tools if all of the above did not give the desired effect.

In this case, the user will need to go to Internet properties from the Control Panel, select the security tab in the settings window, go to trusted sites and add the full address of the resource to the list.

Security and ActiveX Component Enablement

If, even after changing the settings, a message appears stating that the object does not support the Browseforfolder property or method, you must lower the security level by moving the fader (slider) to the lowest position.

On the privacy tab, you will also need to uncheck the pop-up blocker box.

After that, on the same security tab, a little lower and to the right, you need to click the “Other...” level button, and then in the new window find the line for allowing the use of ActiveX parameters by approved domains and perform the permission with the corresponding button.

Along the way, as an additional option, you can also set permission for domains marked as safe. In most cases this helps.

Yes, and here's another thing. As an additional tool, you can download the latest JAVA platform and integrate it into the system.

If none of this works, you can do a hard reset of your browser. And remember that when you try to log in, the VTB-24 system will offer to install special software in the form of a security cryptographic module, which you must agree to.

Removing incorrectly working scripts

Finally, another reason for the inability to access online banking may be that the system contains ineffective dynamic libraries of the operating system itself.

In the simplest case, they can be identified using the command console running as an administrator, in which the sfc /scannow command is written. On the other hand, you can try to update them or install underloaded or damaged objects using the DLL Suite utility specially designed for this.

If the downloaded or updated system components still turn out to be inoperable, forcibly deleting some of them may help. First you need to go to the root directory of the system and select the System32 directory.

Now attention!!! The following files are subject to deletion:

• MessagePRO Class;
• mespro.sig;
• mespro.dll;
• mesproax.dll.

After removing the selected components, the computer system must be completely restarted, after which you can try to log into the online banking system or other failed resource again.

Note: This technique is offered as a last resort and is therefore performed at the user's own risk. Even specialists who troubleshoot problems of this type give absolutely no guarantee that after this, banking will work, and (even worse) the system will boot in normal mode. So be careful and attentive.

Instead of an afterword

That, in fact, is all that concerns the correction of such an unpleasant failure regarding VTB-24 or any other resources. As many experts note, this problem in most cases concerns this particular system, although, very likely, it can also occur when accessing other sites and their services. It is impossible to say right away what exactly the problem is and what was the root cause of its occurrence. Therefore, you will have to perform the actions in the order indicated above (from the simplest to the most complex). In the end, it is in relation to the online service of the specified bank that at least one of the given methods should certainly help.

And if nothing at all gives the desired effect to correct the situation, the user will have no choice but to contact the support service or at least use the services of an online consultant directly on some website. As mentioned above, it is very possible that the failure occurred and was not the fault of the user and his system settings. But, in order not to bother with IE settings or deleting libraries (which is not always safe), it is better to immediately clarify which browser is best to use instead of IE. This, as noted by many users, is the simplest solution.

Probably, many users working with complex multi-level reporting systems have had to deal with a situation where, out of the blue, an incomprehensible error message pops up on the screen like “The object does not support properties or the Sign method.” Let's look at the main reasons for this failure and methods to quickly fix the problem.

Message that an object does not support a Sign property or method: what is it?

First of all, please note that the average user is unlikely to encounter such problems. An error like “The object does not support the properties or method of Sign” mainly appears in highly specialized programs.

An example would be clients like VTB-24, Kontur-Extern and others. In general, such applications refer to accounting programs in which you can create special reports. In some cases, the error “The object does not support the properties or method Sign” can also appear when trying to make an online payment, when viewing data from government procurement sites - in general, wherever a confidential operation is required.

To confirm the legality of such a document or transaction, a special sign cab is used. This is where problems arise. Roughly speaking, the user’s system simply does not recognize it due to some reasons that will be discussed below, and therefore does not identify the document or transaction as trustworthy.

Possible reasons for the failure

Among the many reasons that can lead to such errors, most experts cite the lack of some script libraries registered in the system that are required to establish a signature recognition method, a ban on the use of ActiveX controls, an outdated version of the .NET Framework, blocking of signatures and sites by antiviruses and firewalls etc.

In addition, the error “The object does not support the Sign property or method” (Windows 7, 64 bits) appears exclusively when using the Internet Explorer browser (sometimes this type of opening is performed automatically in this browser). Therefore, its settings can solve the problem in most cases. Below are some methods to solve this problem.

Error “The object does not support the Sign property or method”: what to do first?

The simplest and most logical solution to this problem is to simply change the browser. Instead of Internet Explorer, you can try opening a document or website in Opera or Google Chrome. Even if it opens automatically in Internet Explorer, there is nothing easier than copying the link and pasting it into another browser.

If the user is dealing with a program, it is worth looking at its settings and changing the default browser.

To monitor correct operation, you can also temporarily disable the standard Windows firewall and firewall, and then see if the document or website opens. If everything is fine, the program and Internet resource will need to be added to the exclusion list.

Installing and registering additional components

However, the solution to eliminating the “Object does not support properties or Sign method” error is not limited to this. For most applications of this type to work, the Microsoft .NET Framework version 2.0 and higher must be installed on the system.

Conclusion: you need to download and install the latest release of the package, and then check the functionality.

In addition, when such a failure appears in the message, you can often see additional indications that some components necessary for operation are not registered in the system. As a rule, these are jscript.dll and vbscript.dll, and this situation can occur even with Windows Script Host installed. In turn, there is a high probability that the platform itself is installed incorrectly. Thus, you should first install this component as an administrator, and then proceed to registering libraries.

This is done from the command line, which is called via cmd in the “Run” menu (Win + R). To register, use the regsvr32.exe command, followed by the full file name separated by a space (for example, regsvr32.exe jscript.dll). Then simply press the enter key. If anyone doesn't know, the jscript library is a Java element, and vbscript is a Visual Basic library.

Changing Browser Settings

As for Internet Explorer itself, it is recommended to use browser version no lower than version seven, but it is better to download the latest one.

Another point related to the “Object does not support Sign properties or method” error is that some add-ons installed in the browser itself may block the detection of an electronic signature. Therefore, if there are add-ons or extensions like Mail.ru, Yahoo or something else, it is strongly recommended not only to disable them, but also to remove them altogether.

Finally, to fix the problem, you need to go to the Internet Properties section (either from the browser or through the Control Panel), find Trusted Sites in the Security tab and go to the Security Level setting, where you need to allow all ActiveX controls to run.

In some cases, it is enough to simply clear the cache and Cookies, as well as remove garbage from the user directory. In this case, on the privacy tab, it is advisable to disable the acceptance of all Cookies, and then confirm the changes.

Conclusion

It remains to be said that almost all of the above methods fix the problem quickly and quite simply. Failures associated with the penetration of malware into the system were not considered here, since every user should already understand that protecting the system when working with such specifics should be a priority.

1. Question: When creating a request in the FZS online portal, an error occurs: “It is impossible to create an object by the object programming server.” What to do?

Answer: First, you need to install “CryptoPro EDS Browser Plugin” version 2.0. Secondly, when the pop-up window appears at the bottom of the page “This web page is trying to run an add-on...” you need to click “Allow for all pages” (preferred) or “Allow”.

2. Question: What should I do if an error occurs: “Unknown cryptographic algorithm”?

Answer: In the case of Windows x64, two registry branches must be deleted:

In the case of Windows x32, you need to delete one registry branch:

3. Question: When creating a request in the FZS online portal in Windows 10, an error occurs: “The object does not support the property or method “CreateObject”.” What to do?

Answer: By default, the Windows 10 operating system uses the Microsoft Edge browser; the FZS portal does not work on it. The FZS portal must be accessed only using Internet Explorer version 9.0. and higher.

4. Question: We cannot get into the request created in the Federal Law Service through the initial submission of documents; only the request number has been saved. What to do?

Answer: Unfortunately, it is no longer possible to get into this request. To further work with the created request, you need to save not only the request number, but also a link to the request itself (see screenshot). To submit documents, you must re-create a certificate request.

5. Question: Is it necessary for the applicant organization to obtain CryptoPro from the Certification Center if it already has its own CryptoPro?

Answer: To work in the information systems of the Federal Treasury, you must have version CryptoPro 4.0 or higher. If the applicant organization has a distribution kit and a sufficient number of licenses, then there is no need to obtain new ones.

6. Question: How to get CIPF CryptoPro 4.0?

Answer: To obtain CIPF, you must provide the following to the Certification Center:

A) to receive means of cryptographic protection of information. The number of requested licenses for CIPF should not exceed the number of employees who have certificates from the UC FC;

B) write-once optical media (CD-R, DVD-R).

7. How to install new root certificates?

8. Question: When forming an electronic signature using the online portal, it is impossible to select powers under 44-FZ, what should I do?

Answer: To work on the website http://zakupki.gov.ru according to 44-FZ, you do not need to select powers; when drawing up an Application for a certificate, one tick “Client Authentication” is enough. Powers are distributed in your personal account. The same applies to SMEV (GIS GMP).

9. Question: How to find the container (private key) of a certificate?

Answer: The container is formed at the moment the Certificate Request is generated, when you click on the “Save and generate request” button on the website https://fzs.roskazna.ru. This way the private key can be stored:

1) In the registry of the computer on which the certificate request was created (if the program did not prompt you to select a medium to save the container);

2) On the media that was inserted into the computer at the time the request was generated, and which you selected (USB-Flash, Rutoken, etc.) To view the containers that are available on the computer, open "CryptoPRO CSP", the "Service" tab, click "View certificates in container" and "Browse". A window will open with a list of available containers, their numbers and storage location. The container number, as a rule, corresponds to the date and time of its formation. For example, container with number 420112233 was formed on April 20 (04/20) at 11:22:33.

10. Question: Is it necessary to re-enter into the Agreement of Accession (Agreement) to the regulations of the Certification Center of the Federal Treasury (hereinafter referred to as the Agreement) if the name of the organization has changed?

Answer: The accession agreement is renegotiated if the applicant organization’s TIN and/or OGRN have changed. If only the name of the organization has changed, then there is no need to re-conclude the Agreement. It is necessary to conclude and also provide for each certificate received for the old name.

Users often encounter the problem of confirming personal data during online transactions - Cannot sign data. Error description: The object does not support the "Sign" property or method. For example, such an error occurs on the web pages of official organizations or financial institutions: zakupki.gov.ru, bus.gov.ru, VTB 24, EIS. This particular error appears when trying to install an electronic signature or when confirming personal data.

Causes of the Sing error

The error message indicates problems with Sign.cab. This component is used when forming the signature itself and is a very important component. There can be many reasons for the error to appear. The source may be: an uninstalled sign.cab file, missing or outdated root certificates (CryptoPro, Kontur) for digital signature, incompatibility of Windows bit depth with the browser, lack of the .NET Framework package, and others.

Error: Object does not support Sign property or method

How to fix the Cannot sign data error

To fix such a failure on Windows 7/8/10, you should check or complete all the points described below one by one. We have collected all the most common solutions that are presented on official government procurement forums, bus.gov.ru and other communities.

First, let's check the site's functionality on another browser. If you make transactions through a specialized application, then check the settings, where you set a different browser for accessing the Network.

Correctly reinstall Lanit

Many people advise that the first step is to reinstall the corresponding Lanit - sign.cab. It is better to download it from the resource where the failure occurs (contact support), or from another popular source. Select the bit depth (x32, x64) that matches your system and browser (!), which is very important for working in Internet Explorer. Bit depth plays an important role. Further:

Also worth checking

Conclusion

Most often, the error “The object does not support the Sign property or method” is a consequence of inappropriate bitness when installing software (lanit, browser, certificates), so pay close attention to this point. In any case, if you cannot cope with the error, you should contact the resource support, but as practice shows, you can wait a very long time for answers there.

This error message can be found on the state portal gov.ru; it occurs at the stage of signing documents when various organizations access the State Procurement domain. The error “Cannot sign data Error description” no method support may mean that you are using outdated software or an error or failure has occurred in one of the required components.

Necessary components for signing on the website zakupki.gov.ru

This portal only works with the official Microsoft browser – Internet Explorer. To work correctly and eliminate the error “Cannot sign data Error description: The object does not support the Sign method,” you must have the following components and programs installed:

• Special plugin for Internet Explorer navigator. This component is needed for electronic confirmation of documents and signatures. When the user clicks on the “Signature” button, this plugin opens a special program that focuses on the token. To download it, follow this link http://zakupki.gov.ru/epz/main/public/document/view.html?sectionId=445.
• In order to ensure the correct operation of a token from a flash drive, it requires special software.
• A special PKIClient document, which is a confirmation of the certification authority, in order to download it, click.
• Open this link to download the certificate from the server.
• Vcredits are special libraries that are needed for proper operation, for x86 and for the 64-bit Windows operating system.
• For Windows XP Microsoft .NET Framework requires version 2. Sometimes a problem arises if users have a higher version of the framework. For stable operation of the signature, the second version is required, not higher. To do this, when downloading a new package, you need to check the box - “Install Framework 3.5, including 2, etc.” In this case, you will be able to install the desired version.
• To sign, you need another type of electronic software - Lkomponent. it can be downloaded.

When all of the above components are installed and updated on your computer, go to your personal account on the state procurement portal, log in and try to sign the electronic document again, the Cannot sign data Error description error should not appear this time.

Actions in case of error “Cannot sign data Error description”

First of all, familiarize yourself with all the necessary components for proper operation on the state portal, and if possible, reinstall all the programs that are on the list. Update your Internet Explorer browser, and also make sure that the 2 main components are installed correctly and are working correctly - Sign and Lkomponent, because they control the testing of electronic signatures of documents for authenticity.

The Microsoft Internet Explorer browser must be launched with local computer administrator rights. Otherwise, errors may occur when working with documents. This usually happens with versions 7 and higher. If you have a Windows 64-bit system architecture, try running the 32-bit version of the navigator, sometimes this can really help get rid of the error.

Add zakupki.gov.ru to the list of trusted browser sites

Sometimes the browser may not allow you to access the site for various reasons. This can happen to absolutely any node on the network. Especially with such an unstable browser as Internet Explorer. In order for the Microsoft navigator to trust a specific portal, it must be added to the list of trusted ones, for this:

Tips and tricks for resolving the “Object does not support Sign method” error

To resolve “Cannot sign data Error description: Object does not support the Sign method,” try reinstalling Lanit.Component in another distribution. When specifying the path, create a folder in the main directory of drive C (for example, C:\Lanit), or any other directory, in accordance with where your system drive is located. And also reinstall the individual KriptoPro certificate, update the program to the latest current version. The Microsoft .NET Framework must be installed using Windows Programs and Features.

For this:

In this window, you need to check the box with .NET Framework 2.0, if it is missing. This should help resolve the issue with the error “Cannot sign data error description: no support for the Sign method.