The egais transport module does not work. EGAIS retail. universal transport module (UTM) for wholesale and retail trade organizations. How to open an egais port

UTM is a universal transport module. This is software developed to transfer information on the turnover and retail sale of alcoholic products from wholesale and retail trade organizations to the EGAIS database.

• request and receive directories (of organizations and alcoholic products)
• request incoming documents
• send/receive TTN
• send/receive/confirm confirmation report (discrepancies)
• request your balances in the EGAIS system
• request certificates “A” and “B”
• send an act of placing on the balance sheet or an act of listing the goods
• send a check, incl. "beer" check.

When installing a UTM module, a service responsible for updating the module is installed. If there is an update, it is automatically downloaded to your computer.

CenterInform offers the following software for visualizing work with UTM EGAIS.

According to the “Technical Requirements” for the Universal Transport Module (Appendix E): For the normal operation of the UTM, the following conditions must be met:

• installation of third-party software on the UTM PC that may affect the functioning of the UTM;
• making changes to UTM folders and files with the exception of the transport.properties file;
• decompilation of UTM libraries;
• changing access rights to UTM folders and files;
• transfer to UTM of documents that do not correspond to the approved xsd schemes;
• transfer to UTM of documents with details that do not correspond to the details of RSA key certificates or GOST key;
• delay in sending the document for a period of more than three days from the moment it was signed by the CEP;
• extracting a hardware key from the UTM PC when the UTM is turned on;
• remote access to UTM PC;
• use of Cyrillic in the names of folders containing UTM.

• on OSs that have not been tested for compatibility with UTM (testing was carried out on Windows XP SP3, 7 Starter and higher!), using more than one hardware media,
• in more than one copy on one PC, without update service,
• on a PC that does not have constant access to the Internet,
• on a PC that does not have access to the addresses https://test.utm.egais.ru/ and https://test.update.egais.ru/,
• on a PC that does not have access to the address where the revocation list of the CA that issued the CEP is located (the address is located inside such a CEP),
• on PC virtualization systems.

• without KEP key certificate,
• without RSA key certificate,
• with an RSA certificate that does not correspond to the CEP certificate,
• using an expired CEP key certificate,
• using an expired RSA key certificate,
• with more than one CEP certificate,
• with more than one RSA certificate.

Every retail store or wholesale warehouse at the place of wholesale or retail sale of alcoholic products must have a computer with a Universal Transport Module (UTM) installed on it.

To install and operate the UTM program correctly, the computer must meet the following technical specifications given in the table:

The universal transport module (UTM) is installed on a personal computer located at the address of the organization's activities.

UTM is established separately for each individual structural unit of wholesale trade or retail point.

Transmission and reception of information is carried out by entering generated XML files.

UTM does not have a graphical interface, so integration of UTM with the commodity accounting system you use is necessary.

Get your work in order using the 1C configuration "IT Department Management 8"

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UTM installation instructions

Current version of UTM 2.1.6

A program with a graphical interface for working with UTM (USAIS 3.0 support)

Step 1. Open the Start menu

Step2. Click in the “Search” field (Find programs and files)

Installation instructions for UTM EGAIS

Write there in English “internet”

Step4. Select “Internet Explorer”, RIGHT-click on it and select “Run as administrator”

Step5. Click the “Yes” button

Step6. If such a window appears, select “Postpone this question”

Step7. Write the website address “egais.ru” in the address bar and press the “Enter” key

Step8. On the website, click “Login to your personal account”

Step9. Click “Read the terms and conditions and check their compliance” (You must have a JaCarta key!)

Step10. Click the “Start scan” button

Step11. Most likely you will get this error. To work with UTM, you need version InternetExplorer 9 and higher. Follow the link “Download/Install”

Step 13. Click on the “Run” button at the bottom of the screen and install IE.

Step 14. After installation, the browser asks you to restart your computer. Let him do this, click the “Restart now” button.

Step15. After the reboot, re-open our browser, and in the window that opens, click the “Ask me later” button

Step16. Let's start checking again. Now the site is complaining about the lack of the Fsrar-Crypto 2 component.

Step 18. If you have a JaCarta key inserted and drivers installed on it, click the “Go to My Account” link.

Step 19. In the PIN code of the hardware key field, enter the key issued to you by the Certification Authority and click the “Show certificates” button.

Step 20. Click on the issued certificate. Go to your personal account.

Step 21. Click on the “Transport module” field and open the “Download transport module” link

Step 22. At the bottom of the screen, click the “Run” button, the transport module is downloaded.

Step 24. Select the path where the transport module will be installed. It is recommended to leave the default path and click Next.

Step 25. Choose whether to create desktop icons. Click the “Next” button.

Step 26. To complete the installation, the program will ask you to enter the key PIN code, enter it and click the “Next” button.

Step 27. Do not select anything here and click the “Next” button.

Step 28. The program will ask you for the PIN code of the certificate that you entered on the site, enter it and click the “Next” button.

Step29. Wait for the UTM installation to complete. Congratulations, UTM installation is complete! All that remains is to install and configure the program for interacting with UTM, since it does not have a graphical interface. I highly recommend our free program “TriAR-Retail”.

Demanding both efficiency and flexibility from the same program is like looking for a charming and modest wife... apparently we should settle on one of the two.
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Any user can start updating at any time. When installing updates, many users have Anti-Virus and Firewall enabled, which prevents the transport module from being updated correctly. As a result, after an incorrect update, users may be left with a non-working UTM and the document database of the old UTM, which is stored in the folder C:\UTM\transporter\transportDB or C:\TT\transporter\transportDB, will be deleted.

4. You need to go to C:\UTM\transporter or C:\TT\transporter and copy the folder transportDB to your computer.

5. It is necessary to remove (uninstall) the old UTM. To do this, go to C:\UTM and run the file unins000.exe as Administrator

Description of the problem. The transport module is responsible for transferring invoices to and from the EGAIS system. Reasons for not launching UTM:

1. The JaCarta PKI/GOST/SE hardware key is not inserted
2. The certificate has expired (GOST/RSA)
3. UTM or other software needs to be updated

Solution to the problem. If the UTM is not running or was launched before problems with the media (certificate) were resolved, follow the instructions to start or restart it.

Instructions using Microsoft Windows 10 as an example.

Step-by-step instructions on how to start or restart UTM

Step 1. Launch UTM

If UTM is not running, launch it from a shortcut on your desktop.

Rice. 1. UTM shortcut on the desktop

Upon successful launch, the UTM icon will appear in the lower right corner of the Start menu.

Step 2. Checking the status of the UTM

If UTM is already running (there is an icon in the lower right corner of the Start menu), check the status of UTM:

UTM is not running:

Rice. 2. Status “UTM is not running”

UTM launched:

Rice. 3. Status “UTM launched”

If UTM is not running, right-click on the icon. In the context menu that opens, select “Run”. Wait until the icon changes its status.

Rice. 4. Context menu

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Step 3. Restart UTM

If UTM is running, but the EGAIS system is not working (without receiving TTN), right-click on the icon and select “Restart”. Wait until the icon disappears and reappears with the status running.

Rice. 5. Context menu

If the EGAIS system does not work, then the problem lies in something else - contact technical support.

The first stage of working with EGAIS for an entrepreneur is to choose a browser: Internet Explorer 8 or Google Chrome. For the second option, you need to install the CORS extension. The next step is to make sure that the transport module is functioning, that is, insert the access address to the UTM into the browser, it was indicated during the installation of the module on the organization’s PC. Information from the EGAIS website about the UTM version will appear on the screen upon successful connection.

If you receive a notification that there is no access to the system, then you must:

1. For Google Chrome, restart the extension (turn it off and on) and check the settings;
2. For Internet Explorer, go to the “Security” section, select “Other”, activate access to data sources outside the domain and restart the laptop to start updates;
3. Find the transport.properties file on your PC, run it using Notepad and write the asterisk (*) symbol in the line: access.control.allow.origin=. Save the document and restart the transport module.

It is important to remember that UTM does not work without an update module, so for convenience, place its shortcut on a visible place on your desktop.

The final stage will be working with invoices; in this process, a problem may arise: the store administrator does not see the documentation sent by the supplier.

Three reasons why this situation arose when working at EGAIS:

• the sender (supplier) entered an incorrect FSRAR Identifier, which serves as the point of sale number in the system;
• the entrepreneur updated the transport module and as a result, the invoice, which had not yet been processed, was automatically deleted;
• The store administrator used another program to do the job, and it cleared the documentation list.

If the phrases “WayBill” and “FORMBREGINFO” appear on the monitor when unloading the invoice, then you need to send a request to technical support and report the problem.

Solving problems that arise when working with the transport module

Can't open the module or the data is not entering the program? The reason may be that the connection of the UTM address for EGAIS is blocked or it is used by other applications.

First, make sure JaCarta is on a PC with the transport module installed.

Try opening UTM in several ways, for example, using the menu in the lower left corner of the desktop, where you will find the module icon and by clicking on it, load the required page, or do this through the “Control Panel” and “Administration” sections, and in the “Services” section find the line: Transport-Updater, which runs in two mouse clicks.

How to resolve a problem that occurred when working with EGAIS:

1. Disable the Windows firewall and antivirus program and allow them in the connection settings for the address 127.0.0.1;
2. If the port is used by another program, then close it and update the settings for compatibility with the transport module;
3. We made sure that the port is not used by any program, but the transport module did not work, then you need to reinstall it.

Also, the error “Wait for time is expired” and “ERROR es.programador.transport.h.e” may occur when the Internet speed is low, so it is recommended to change the provider or move the computer to a point where the Internet speed is stronger.

Error in latest version of transport module

In February 2017, the module was updated automatically, which resulted in a problem in the form of a message from the system that the organization had an expired license. This lag is explained by the fact that UTM now automatically controls whether entrepreneurs have an active license.

To correct the problem, study the data about your outlet on the official website of the FSRAR in the section “State Consolidated Register of Licenses” and if you find data that does not correspond to reality, contact the MRU as a wholesaler or the licensing authority of the subject as an entrepreneur selling retail.

After confirming the information from the above services, create a request with a problem in your personal account.

If, when requesting information about the balance, the system generates the error “java.lang.OutOfMemoryError: Java heap space.” you need to do the following steps:

1. In the “Control Panel” section, click on the “Java” item and in the “Runtime Parameters” column set “Xms1024m”;
2. Go to the registry, find the transport service in order to enter: -JvmMs 500 -JvmMx 1000;
3. Restart the system and computer to update the data.

Three reasons to restart your RSA certificate

If you find the following errors on your laptop screen, then update the point of sale certificate on the EGAIS website:

• The transporter logs say “couldn’t create SOAP message due to exception: Unable to create StAX reader or writer”;
• Task execution error "es.programador.transport.updater.i:java.io.IOException:org.xml.sax.SAXParseException; Premature end of file.at";
• Vloglog throws "caused by: javax.xml.stream.XMLStreamException: ParseError at :".

Problems and errors in working with EGAIS arise periodically and you need to know how to solve them in several ways, because one option will not always help two entrepreneurs. It is important to monitor updates to UTM versions in order to be aware of changes in cooperation with EGAIS, as well as to have high-speed Internet, the absence of which may cause difficulties in connecting to the system.

To manually update UTM to a new version, proceed in the following order:

transportDB"
3. Remove UTM via “uninstall programs” in Windows.
4. Install the new version of UTM from a stand-alone distribution.
5. Return the folder to its place transportDB in C:\UTM\transporter\
6. Launch UTM services.

2. Scheduled update of UTM to 2.0.3

Instructions for scheduled update:

A notification appears and the agent icon begins to flicker.

1. Stop UTM services using the shortcuts for stopping UTM services.
2. Create a database archive. To do this, you need to copy the folder from the UTM database " transportDB" to another place. By default the folder is located at the following address: C:\UTM\transporter\transportDB

2. After a message about the availability of an update, the menu item “Install update” will become available.

3. During the update process, the agent’s transport icon begins to rotate.

You can check the version of the installed update on the UTM home page at http://localhost:8080/

If the scheduled update did not take place, perform a manual update in accordance with step 1 of the instructions.

3. The UTM Agent icon does not appear.

Solution: You need to change the path C:/Windows/SysWOW64/jcPKCS11-2.dll in the agent config (UTM/agent/conf/agent.properties) to C:/Windows/System32/jcPKCS11-2.dll

4. JaCarta blocking error CKR_FUNCTION_FAILED

Actions to solve the problem:

1. For 64-bit systems to the folder //Windows/SysWOW64
For 32-bit systems to the folder //Windows/System32
Copy library libtranscrypt.dll

2. Change transport service settings in file C:/UTM/transporter/conf/transport.properties

For a 64-bit system on:
rsa.library.path=C:\\Windows\\SysWOW64\\asepkcs.dll
gost.library.path=C:\\Windows\\SysWOW64\\libtranscrypt.dll

For a 32-bit system on:

gost.library.path=C:\\Windows\\System32\\libtranscrypt.dll

3. Change the updater service parameters in the file C:/UTM/updater/conf/transport.properties

4. Change the parameters of the monitoring service in the file C:/UTM/monitoring/conf/transport.properties
For a 64-bit system on:
rsa.library.path=C:\\Windows\\SysWow64\\asepkcs.dll For a 32-bit system on:
rsa.library.path=C:\\Windows\\System32\\asepkcs.dll

5. Launch UTM.

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How to install UTM?

UTM– universal transport module for data transfer to EGAIS.

You can download the UTM distribution kit in your personal account on the EGAIS website. Log in to your personal account, go to the “Transport module” section and select the distribution suitable for your operating system. To start downloading, click on the link “Download transport module installer...”.

Run the saved UTM distribution file as administrator.

Select the installation folder; by default, UTM will be installed on the “C” drive in the “UTM” folder. Click Next.

Select a folder in the Start menu to create program shortcuts, click “Next” to proceed to the next step.

Confirm the creation of the desktop shortcut and click Next.

Review your previously selected installation options and click “Install” to continue or “Back” if you want to change the options.

After unpacking and installing the files, a window will open:

Enter the PKI hardware crypto key user PIN code, default password: 11111111 (8 units) and click “Search”.

Select the found certificate and click Next. The proxy settings window for Internet access will open. Specify the proxy service settings or leave the “No proxy” checkbox if you do not use it.

After successfully checking the settings, click the “Next” button.

In the next step, enter the PIN code of the user of the hardware cryptokey of the GOST part, the default password is 0987654321 and click “Search”. Select the found certificate and click Next.

The installation of the UTM components will begin, wait for the message “Installation completed successfully” and click the “Next” button.

To check the operation of the UTM, open a browser and go to the page http://localhost:8080/. If the program is installed correctly, the following page will open: