The computer does not recognize the wireless mouse. Why doesn't my wireless mouse work?
A computer mouse is an integral device in the system. Some people experience situations where the mouse either starts to work poorly or fails altogether, but in Windows this thing is very necessary. I think many people have wondered, is it possible to somehow fix the mouse, or simply fix problems in the system due to which it does not work? Of course it is possible, and now we will try to resolve this issue.
If the mouse does not respond to any actions at all, many people immediately run to the store for a new one, although others solve this problem on their own, which leads to long-term service of the manipulator.
Many of you probably know that there are several types of connecting a manipulator to a computer or laptop - PS/2, USB, Bluetooth and Wi-Fi. Thus, the first two are wired manipulators, and the second two are wireless. Each one may have its own problem.
Recommendations for troubleshooting problems for all manipulators
What should I do if the mouse still works, but is unstable, for example, it turns off and then turns on again?
When connecting the manipulator via USB, you should take a different USB cable. If the operating system on your computer has been installed for a very long time and has not been updated, then this may cause unstable operation of the manipulator; it is also possible that many other manipulators were connected to the computer, resulting in a conflict between the drivers.
Try connecting the mouse to a connector on another computer and if everything works well, then the problem is in the USB controller.
You can try to reinstall the mouse driver using the keyboard; to do this, press the Win+R combination and enter the command mmc devmgmt.msc .
We are in the device manager. Now you need to press a key Tab so that you can navigate using the arrows. Scroll down with the arrow to the point "Mice and other pointing devices" To expand the list, press the right arrow.
Move to the desired device and press Enter, a window will open where you need to hold down the Ctrl and Shift keys, and then press the Tab key to move to the tab "Driver", after that just press the button "Tab" and move to the button "Delete". Press Enter and confirm the action.
Restart your computer or laptop, and then reinsert the mouse, the driver should be reinstalled and, perhaps, everything will work.
What to do if the manipulator cursor does not stand still?
This is not such a difficult problem; perhaps the sensor is clogged with dirt, dust, or something is stuck and prevents the cursor from pointing at objects normally. I advise you to completely wipe the mouse, starting with the sensor.
The next problem is that the buttons on the manipulator almost do not respond when pressed, what should I do?
Here the problem is already related to the mouse itself, that is, at the hardware level. It is possible that the button or buttons failed due to too much pressing, or you pressed them so hard that they failed due to your fault. There is a possibility that dirt got inside and this prevents the button from functioning normally, you will have to disassemble the mouse and take a look. If no dirt is found, then most likely the microbutton needs to be replaced, which requires appropriate knowledge.
Several individual problems for manipulators
If you have a wired paddle, then common causes of failure are related to a wire that is kinked or broken. Inspect the cable carefully for damage.
What to do if your wireless mouse doesn't work? If these types of manipulators run on batteries, then it is quite possible that they have run out. Replace them. If the problem is not related to nutrition, then you will have to look for the problem yourself. Some of the types of problems described above may also apply to wireless paddles.
Another disadvantage of wireless pointing devices is that they can conflict with similar frequencies of other devices, it can be anything - a smartphone, tablet, TV, refrigerator, router, etc.
The biggest problem with computer mice is that many of them are not shockproof; if you drop your mouse a couple of times, don’t be surprised that it breaks down or doesn’t work well. Not every manufacturer uses high-quality parts to make a manipulator, so treat things with care.This article can end here. If you have any questions, don’t hesitate to ask them.
Greetings to all!
Not long ago I observed a very interesting (even funny) picture: at work one guy, when his mouse stopped working, stood and didn’t know what to do - he didn’t even know how to turn off the PC... Meanwhile, I’ll tell you, many actions that users do with the mouse - can be done easily and quickly with the keyboard. I will even say more - the speed of work increases significantly!
By the way, I fixed the mouse for him quite quickly - that’s how, in fact, the topic of this article was born. Here I want to give some tips on what you can try to restore the mouse’s functionality...
By the way, I will assume that your mouse does not work at all - i.e. The pointer doesn't even move. Thus, in each step I will provide the buttons that need to be pressed on the keyboard to perform this or that action.
Problem #1 - the mouse pointer does not move at all
This is probably the worst thing that could happen. Since some users simply weren’t prepared for this at all :). Many people don’t even know how to enter the control panel in this case, or start a movie or music. We'll deal with it in order.
1. Checking wires and connectors
The first thing I recommend doing is checking the wires and connectors. Wires are often chewed by pets (cats, for example, love to do this), accidentally bent, etc. Many mice, when you connect them to a computer, begin to glow (the LED lights up inside). Pay attention to this.
Also check the USB port. After you have corrected the wires, try restarting your computer. By the way, some PCs also have ports on the front side of the system unit and on the back - try connecting the mouse to other USB ports.
In general, basic truths that many people neglect...
2. Battery check
This applies to wireless mice. Try either changing the battery or charging it, then check again.
3. Troubleshoot mouse problems using the wizard built into Windows
Windows OS has a special wizard that is designed to find and automatically fix various problems with the mouse. If the mouse's LED lights up after connecting it to the PC, but it still doesn't work, then you need to try using this tool in Windows (before buying a new mouse :)).
1) First, open the execute line: press the buttons simultaneously Win+R(or button Win, if you have Windows 7).
2) In the execute line, write the command Control and press Enter.
3) Next, press the button several times TAB (on the left of the keyboard, next to Caps Lock). You can help yourself arrows . The task here is simple: you need to select the section “ Equipment and sound ". The screenshot below shows what the selected section looks like. After selection - just press the key Enter(this will open this section).
Control panel - equipment and sound.
5) Next using the buttons TAB and arrow highlight the mouse and then press the button combination Shift+F10 . Then you should see a properties window containing the coveted tab “ Troubleshooting "(see screenshot below). Actually, open it!
To open the same menu: select the mouse (TAB button), then press the Shift+F10 buttons.
By the way, after checking there may not be any instructions for you, but your problem will be fixed. Therefore, at the end of the check, click the finish button and restart your PC. Perhaps after a reboot everything will work...
4. Checking and updating the driver
It happens that Windows incorrectly detects the mouse and installs the “wrong driver” (or there was simply a driver conflict. By the way, before the mouse stopped working, did you not install any hardware? Perhaps you already know the answer?!) .
To determine if everything is ok with the driver, you need to open device Manager .
1) Press the buttons Win+R , then enter the command devmgmt.msc(screenshot below) and press Enter.
2) Must open "device Manager" . Pay attention to whether there are yellow exclamation marks next to various types of equipment (especially in front of the mouse).
3) To update the driver: simply by using arrow and TAB buttons highlight your device, then press the buttons Shift+F10- and select "update drivers"(screen below).
4) Next, select automatic update and wait for Windows to check and install the drivers. By the way, if the update does not help, try removing the device (and the driver along with it), and then installing it again.
You might find my article with the best auto-update programs useful:
5. Testing the mouse on another PC or laptop
The last thing I would recommend if you have a similar problem is to test the mouse on another PC or laptop. If she doesn’t make money there, there’s a high probability that it’s the end for her. No, you can try to get into it with a soldering iron, but what is called “ game - not worth the candle«.
Problem No. 2 - the mouse pointer freezes, moves quickly or slowly, jerkily
It happens that the mouse pointer seems to freeze for a while, and then continues to move (sometimes it just moves jerkily). This can happen for several reasons:
- : in this case, as a rule, the computer slows down in general, many applications do not open, etc. I described how to deal with CPU load in this article: ;
- system interrupts“work”, disrupting the stability of the PC (more on this in the link above);
- problems with hard drive, CD/DVD drive- the computer cannot read the data in any way (I think many have noticed this, especially when you remove the problematic media - and the PC seems to hang down). I think many people will find this link about assessing the condition of their hard drive useful: ;
- some types of mice“require” special settings: for example, a gaming computer mouse http://price.ua/logitech/logitech_mx_master/catc288m1132289.html - may behave unstable if the checkbox is not unchecked increased pointer accuracy. In addition, you may need to install utilities included on the disk included with the mouse. (it’s better to install them all if problems are observed) . I also recommend going to the mouse settings and checking all the boxes.
How to check mouse settings?
Opening control Panel, then go to the section “ Equipment and sound". Then open the “Mouse” section (screen below).
- pointer speed: try changing it, often moving the mouse too fast will affect its accuracy;
- increased accuracy of pointer installation: Check or uncheck the box next to this item and check the mouse. Sometimes, this checkbox is a stumbling block;
- display mouse trail: If you enable this checkbox, you will see how the mouse movement leaves a trace on the screen. On the one hand, some users will even find it convenient (for example, you can find the pointer faster, or, if you are filming a video of the screen for someone, show how the pointer moves) , on the other hand, many people consider this setting to be the “brakes” of the mouse. In general, try it Turn on, turn off.
Mouse adapter: usb->ps/2
Problem No. 3 - double (triple) click works (or 1 button does not work)
This problem most often appears in an old mouse that has already worked hard. And most often, I must note, this happens with the left mouse button - since the entire main load falls on it (even in games, even when working in Windows OS).
By the way, I already had a note on this topic on my blog, in which I advised how easy it is to get rid of this disease. We were talking about a simple method: swap the left and right buttons on the mouse. This is done quickly, especially if you have ever held a soldering iron in your hands before.
Changing right to left mouse buttons.
If you didn’t, there are two options: ask a neighbor or friend who does something like this; or go to the store for a new one...
By the way, as an option, you can disassemble the mouse button, then take out the copper plate, clean it and bend it. This is described in detail here (though the article is in English, but everything is clear from the pictures): http://www.overclockers.com/mouse-clicking-troubles-diy-repair/
PS
By the way, if your mouse periodically turns on and off (which, by the way, is also not uncommon) - 99% of the problem is in the wire, which periodically comes off and the connection is lost. Try securing it with tape (for example) - this way the mouse will serve you for many more years.
You can also get in with a soldering iron, having first cut off 5-10 cm of the wires in the “right” place (where the bend happened), but I won’t advise this, since for many users this procedure is more complicated than going to the store for a new mouse...
WITH advice about the new mouse. EIf you are a fan of newfangled shooters, strategies, and action games, some modern gaming mouse would suit you. Extra buttons on the mouse body will help increase micro-control in the game and more effectively issue commands and control your characters. In addition, if one button “flies”, you can always transfer the function of one button to another (i.e., reassign the button (I wrote about this above in the article)).
The signal wire of a computer mouse can be a nuisance. For this reason, many users prefer wireless options. Currently, there are two types of connecting mice to computers: radio frequency and via Bluetooth.
Both technologies provide stable communication between the peripheral device and the PC. The only drawback of such connection methods is the need to use a USB connector. RF mice communicate with the motherboard using a USB dongle. Connecting Bluetooth peripherals to a computer is only possible with a special USB adapter. The problems that arise in all wireless mice are similar, as are the methods for eliminating them.
Checking Mouse Functionality
The indicator on the bottom of the working wireless mouse is lit. If it does not light up, you need to double-check whether the device is turned on correctly:
- the signal receiver fits tightly into the USB connector;
- the switch on the mouse is set to “ON” or “Power”;
- the mouse contains working batteries that are inserted correctly;
- The battery is charged (if the mouse is rechargeable).
When using USB hubs and splitters, you need to make sure that they are in good working order. It happens that too many devices are connected to the USB hub, there is not enough power, which makes it impossible for the wireless mouse to work. Try connecting the mouse without a splitter, and also into a different port. Sometimes the USB connector freezes; in such cases, restarting the computer helps.
Next, you should connect the mouse to another PC to prevent it from breaking. If the functionality of the peripheral device has been confirmed, it is worth checking whether the USB connectors are in order. This can be done by connecting another device: printer, keyboard. Physical damage to ports can only be corrected by service center specialists. You can fix software errors yourself.
Windows Settings
"Device Manager" will help you understand if there are problems with the hardware on your computer. You can open the desired utility by right-clicking on the “My Computer” icon. In the "Device Manager" you need to pay attention to the item "Mice and other pointing devices". If your mouse does not appear or has an exclamation mark next to it, driver installation is required. Most gaming gadgets are programmable, so for them to work correctly you will need special software. You can download it from the official website or install it from the disk that came with the mouse.
You can also check if your USB ports are working in Device Manager. You need to go to the "USB Controllers" tab and check if drivers are required for any of them. If yes, then you should download the software, install it and restart your computer. Having solved the connection problem in this way, you will be able to use the wireless mouse without any problems.
It would be a good idea to check your BIOS settings. After replacing the motherboard or a BIOS failure, the USB ports may be disabled. You can fix the situation like this:
- Enter the BIOS using a hotkey (a prompt will appear when you start the computer on a black screen).
- Go to the "Advanced" or "Integrated Peripherals" menu.
- You need to set the value "Enabled" to the options that are related to USB. Depending on the BIOS version, this may be “USB 2.0 Controller”, “USB Mouse Support” and others.
- Press F10 and restart your computer.
If after many manipulations the mouse still does not function, you will have to contact a service center. Either the necessary connection interfaces do not work on the computer, or the mouse is broken. In this case, professional repair or replacement of the device will be required.
The mouse does not work - what could be the problem?
Refusal of a manipulator to work is a common phenomenon that often occurs suddenly. Recently the mouse was functioning normally, but after a minute the cursor stops in one place. The mouse refuses to work, and the computer does not detect it. Let's analyze the possible reasons why the mouse on a laptop does not work, with a conclusion and options for solving the situation.
Modern laptops can simultaneously run two devices that perform the same functions. This:
- touchpad – a touchpad or black window under the keyboard that performs all the functions of a mouse;
- a mouse that can be wired or, more conveniently, wireless.
Laptop touchpad problems
If a USB mouse is connected to a laptop that has problems with the touchpad, remove it from the socket, restart the computer and check again. We can assume at least two possible problems:
The panel doesn't work well
Signs – the cursor moves chaotically on the monitor, barely crawls or vice versa, flies very quickly, it is impossible to select the required object, etc. d. This is usually caused by stains left on the panel. They didn’t wash their hands properly after eating or smeared them with greasy cream and sat down to work at the computer. The solution is simple, turn off the computer and clean the panel with a soft, soapy sponge, then wipe with a napkin. Be sure to give it time to dry.
If the problem persists, you can try changing the panel sensitivity settings. Select Control Panel, Mouse, Settings and experiment. If the cursor on the screen responds adequately to finger movements, but the scroll bar (scrolling on the touchpad) does not work, then the problem is in the software. You need to download and install the native driver, preferably on the manufacturer’s website.
The touchpad doesn't work at all
Symptoms: When you swipe across the panel, there is no cursor movement on the screen. There are many reasons why the mouse on a laptop does not work; the touchpad is quite capricious.
- The most basic, yet common reason is the disabled state of the panel. You can easily check this; the touchpad is turned off or on by pressing the Fn and F7 keys together (in different models this can be F from 1 to 12), but the button usually shows a panel and a hand.
- If pressing the keys does not help, check the status of the touchpad through “Control Panel”, “Device Manager”. Let's say the programs work correctly, but the panel does not respond, then the problem is most likely a damaged cable. During operation, and especially during transportation, the laptop can be strongly shaken or hit, causing the cable to open or break off. The solution may be to contact a service center, and temporarily connect a USB mouse.
- The panel could fail after being hit directly. Then feel free to go to the service center and replace it.
- Perhaps touchpad support is disabled in the BIOS, then you need to go into it and change the value from Disabled to Enabled for the InternalPointingDevice parameter.
What to do if your wired mouse stops functioning
This is already a separate manipulator; you can remove it, connect it to another computer for testing, or throw it away and buy a new one. That is, if the mouse does not work on another computer, then repair it or replace it with a new one. If it’s the other way around, it means there’s a problem with the laptop. Let's take a closer look at why a wired laptop mouse doesn't work and how to diagnose problems yourself.
The mouse may work with defects that appear from time to time or constantly. For example, buttons get stuck or cannot be pressed, or the scroll wheel does not work. The cause is usually mechanical, and can be solved by simply replacing the manipulator.
If the cursor does not respond to mouse movement, but if you move the wire, it begins to jump chaotically around the screen. The reason is a damaged wire, most likely at the base of the manipulator. You need to disassemble the device and re-solder the wire or, again, buy a new mouse.
The mouse may completely stop working, that is, the cursor has stopped and does not move, or the laptop does not see this device. If replacing the mouse does not help in this case, you should try the following steps:
Select “Control Panel”, “Device Manager” and completely remove the mouse from the equipment. The next step is to restart the computer, the device will find itself and will continue to work as it should.
- connect the paddle to another USB port, the problem may be there;
- to restart a computer.
This way, you will solve the problem in any case, whether the reason is in the mouse itself or in the software.
If the wireless manipulator fails
The wireless mouse is not connected to the laptop, which has a positive effect on mobility. At the same time, it adds worries to the owner of the device. Do the transmitting and receiving devices recognize each other, how do you remember to charge the batteries, how far can you move the mouse from the adapter? We have covered these and other points for you. So, why doesn’t a wireless mouse that uses Bluetooth or Wi-Fi signals work on a laptop?
- If the cursor does not respond to the movement of the manipulator, try one of the following actions:
- Check the switch located on the belly of the mouse. It should be in the "On" position.
- Turn off or restart your laptop. This action should be repeated after any step taken.
- Move the laptop closer to the adapter to eliminate the possibility of signal interference.
- Wireless devices are battery powered, so it's worth checking their condition. Sometimes the indicator shows a good charge, but the device already stops working, then you should replace the batteries and work will improve. Also, check the battery poles.
- If your laptop has a USB receiver, then remove it from the socket and connect it to another USB port, and try to keep it closer to the mouse.
- From time to time the adapter and the mouse itself “lose” each other. Therefore, you need to perform a simple procedure - press the button on the transmitter and when it starts blinking, press the button on the bottom of the mouse (the light on the adapter should stop blinking).
- Check your software, if you suspect it is faulty, just update the driver. That is, remove the mouse from the hardware and restart the laptop.
If your wireless device works, but the cursor wanders around the screen, moves incorrectly, or gets stuck in one place as you move the mouse, try the following recommendations.
Investigate the type of surface the mouse is running on. Glass or transparent surfaces, as well as corrugated glass and translucent, reflective coatings are not suitable for proper operation of a wireless device. Try placing a light-colored mat, or even a plain piece of paper, and see if the mouse's performance changes.
- Check the batteries, they may cause the mouse to become sluggish.
- Check the plastic lenses of the manipulator for dirt. Turn it over and wipe the underside with a soft cloth.
- Move the mouse no more than thirty centimeters from the transmitter and remove all objects between them. This is especially true for bulky metal objects.
The use of each manipulator implies the presence of certain problems. But using the recommendations in the article, you can solve most of them yourself. If all attempts are unsuccessful, contact customer service for professional assistance.
Is your wireless mouse not working? It's OK. Every user can solve this problem, regardless of their level of knowledge and training. Conventionally, the causes of malfunctions can be divided into two types: hardware and software. The first includes problems with power and connectivity. In the second case, these are incorrect operating system settings.
Hardware faults
Wireless mouse not working? We begin to check for hardware faults. To do this, perform the following steps:
1. Turn the manipulator upside down and check the operation of the LED. If it lights up, proceed to the next step. Check the status of the “Power” toggle switch. It should be in the “On” position (if present). If everything is fine with the switch, then you need to replace the batteries. If after this the mouse still does not turn on, it means it is broken. An expensive device can be taken to a service center for repairs, but in the case of a cheap manipulator it will be easier to buy a new one. To make a final decision, it is recommended to check it on another computer and finally verify the malfunction.
So, we need to connect the mouse to a personal computer. To do this, it must have a “Connect” button (some devices do not have it, in which case we proceed to the next step). We press it for 6 seconds and check its functionality. Wireless mouse still not working? Go ahead.
3. One of the most common problems in this case is problems with the connection port. Most of these peripherals use USB interface for connection. There are several such slots on a personal computer. We take out the transmitter and install it in another port and check the operation of the manipulator. If the cursor moved, then the mouse worked. This suggests that the problem is in the interface. This may be a lack of contact or connection, or a “freeze” of the port. In any case, it is necessary to visually inspect it for damage. If they are not there, then we check its functionality by installing another device (for example, a printer or flash drive). If they worked, then most likely it was a “hang” of the port, and nothing bad happened. Otherwise, the personal computer has problems with the port, which can only be solved at a service center.
Software problems
All the necessary steps described earlier have been completed, but your wireless mouse still does not work... This means only one thing - problems with the software part of the personal computer. To eliminate them, perform the following steps:
2. Sometimes the problem can be solved using specialized programs. To do this, you need to install the MS Fix IT or Connection Tools utilities. The easiest way to work is with the first one. Once launched, it will prompt you to check for hardware problems. After receiving a positive response, an automatic scan will be done. If a problem is detected, a prompt message will appear. You need to read it carefully and either give permission to perform the actions or not.
If the manipulations carried out did not produce a positive effect, then it is better to buy a new manipulator or contact a service center with the existing one.
Conclusion
The article describes possible reasons why a wireless mouse does not work and provides recommendations for eliminating them. These tips are simple, so any user can fix the problem without any problems.
