How to turn off all paid services. Special requests and opt-out via SMS. Call your operator's technical support service for free
Let's figure out how MTS subscribers dial completely unnecessary paid services assigned to their number and pay a monthly fee, sometimes without using the connected options at all.
This happens most often in the following sequence. The subscriber purchases a service package, which includes certain services on a paid or free basis.
Over time, the service plan changes, but the options remain connected and charged by the operator. Unfortunately, subscribers are not warned about this, since they have at their disposal an MTS Personal Account, which is a self-service service.
The second option is associated with paid subscriptions, which are activated as part of packages, SMS mailings for promotions, or by the user himself using the menu. Then the connected subscriptions are forgotten, but are included in the payment. Various services can also be connected to the subscriber’s household, so it is important to monitor not only the status of the account, but also all the services connected to the phone.
What is MTS Personal Account and setting up services?
Not all subscribers are aware that many services connected to the package can simply be turned off and not burden your budget. This may come in handy when you go on a trip, go on a trip, or go into austerity mode. To do this, you will need Internet access from a computer or smartphone (if you have an API application).
To use your Personal Account from your computer, log in using an SMS that will be sent to your number. This opportunity is available to all MTS number owners. Scrolling below, you will find detailed information on where to view subscriptions, paid and free services in your MTS Personal Account, as well as how to disable them in a number of ways.
Disabling paid services on MTS using a USSD command and SMS message
It is possible to disable paid MTS services assigned to a number not only using your Personal Account. You can use the ussd command service or free service SMS for these purposes.
In this case, it is enough to send a certain combination or SMS, you can also call the support number, but the simple method is good because it allows you to perform any action to enable or disable services in a few seconds. With their help, you can also check the list of services that the user has ever connected and immediately disable unnecessary ones using the specified command or SMS combination.
List of the most useful commands for enabling and disabling services
You can find out all connected services using ussd MTS Service and the archive option, so you can constantly monitor:
- service My services – *111*11# ;
- by command *152*2# paid services are recognized, *152# - allows you to enter the menu, view a list of all services, then paid and free - use the menu and the commands opposite.
To manage your phone account, you may need the following commands and service messages:
- The “beep” is turned off by the combination *111*29#, by calling the number and selecting a voice menu item, by sending an SMS to the number 21510;
- GPRS is disabled using the commands *111*38#, *111*338#, SMS to the number with the text 21220;
- Caller ID is disabled via SMS to the number with the text 21130;
- “They called you” can be turned off by sending an SMS to the number with the text 211410;
- to disable “Everywhere is like home”, send an SMS with the text 21500 to the number;
- “Voice mail” is turned off by sending an SMS to a number with the text 90 (space)2;
- “Call barring” is disabled by sending a message to the number with the text 21190;
- “Conference calling” can be disabled by sending a message to the number with the text 21150;
- “Favorite number” can also be disabled by sending a message to the number with the text 21410.
We have listed common services that can be disabled in a short way. MTS Service is available to all subscribers free of charge by command *111#. Select the service you are interested in and enter the command to disable it. The MTS Service menu contains all services that can be disabled using commands.
MTS portal *111#
How to disable all MTS services through your personal account
If you are an active user of communication services, then you know that the MTS Personal Account allows you to disable paid services with one click in the menu. The largest provider in Russia, MTS, has specially developed a Personal Account for its subscribers so that they can manage their service package. The user can assigned to the number, among them there may be paid and free options offered by the operator. This can be done by calling the support line, but advanced subscribers, of course, prefer self-service services.
For example, how to turn off the Internet in your MTS Personal Account? The same can be done by selecting any connected services as follows:
- Log in to the website mts.ru or online.mts.ru and log in using your username and password;
- for subscribers who do this for the first time, to log in you will need to gain access using an SMS password (click on the link next to the input window);
- disabling services: go to the “Tariffs and Services” menu item, then to “Service Management”;
- select the desired option and click “Disable”;
- You can also find out the cost of the service by ordering Account Details on the main page of your account; in this form you can also disable services.
Within a few minutes, the disabled service will become unavailable and deactivated. You can check this using the Service Management or Details menu.
How to register in your MTS personal account?
Some users may require more detailed instructions to log into the MTS control panel - Personal Account. We suggest performing the following operations, and you will easily get to the personal section of the provider’s website:
- To enter you will need the Internet, log in to one of the sites mts.ru or online.mts.ru;
- in the first case, you will need to follow the link in the upper right corner of the screen, which says My MTS and select “Mobile communications” from the drop-down menu, after which you will be taken to the mts.ru section;
- To authorize, enter your phone number in long-distance format;
- then you can find out the SMS password by clicking the link next to the red “Login” button “Receive password by SMS”;
- after that, enter the SMS combination in the password field;
- at the next stage you will enter your personal section;
- Don’t forget to change the password to a permanent one in “Settings”, or next time you can also log in using an SMS password.
After completing these steps, any user will successfully register their MTS Personal Account.
Appearance of the first page of the MTS personal account
How to check MTS subscriptions
Using the instructions described above, you can log into your MTS Personal Account and unsubscribe from subscriptions. This method is available to all subscribers; MTS also offers other services that allow you to cancel one subscription or all. Mostly connected subscriptions are paid; options and the list of subscriptions can be checked and disabled in the following way:
- using the “My Content” service;
- using the service and the command *152*2# you can find out the list of content by selecting the appropriate menu item;
- the content can be checked by you and disabled by the operator if you leave a corresponding request with the support service by calling 0890.
Using the services listed above, you can also control expenses. Subscribers will be able to receive their detailed monthly expenses using the command *111*341#. Details for the period – *111*342#.
My content service, go to Ordered content->active subscriptions
Disable MTS subscriptions via the Internet
Unfortunately, many MTS subscribers do not suspect that they are supporting scammers by paying for their unnecessary subscriptions. How often this happens. At first glance, you receive an SMS with an interesting promotion in which you would like to participate, but for this you need to register. You send SMS for this purpose, but in fact you become a subscriber to content - a service that you do not need. How can I get rid of this problem?
Use your MTS personal subscription account for this:
- go to the “My Content” website – moicontent.mts.ru;
- go from the main page to the link “Active subscriptions”, this will require authorization in your MTS Personal Account;
- disable subscriptions on the page that will appear in front of you after logging in.
Unsubscribe via USSD
The MTS provider makes it possible to deactivate a subscription using short commands. There is a special ussd service for these purposes. The command *152# allows you to enter the menu of paid services and subscriptions; this can be done using the direct combination *152*2#. In the displayed list you will have a command on how to disable unnecessary paid subscriptions.
For example, for subscriptions received in the form of paid SMS, you can use two methods of deactivation. The first is to search for the command *152*2# in the corresponding content services menu.
You can also cancel all existing subscriptions using the “Content Ban” service, which is activated free of charge by MTS support operators.
In this case, no subscription will be connected to your number while this option is in effect. This is a great way to save money by prohibiting subscriptions for children or on your number if your smartphone often ends up in children's hands.
So your subscriptions are always in your hands. They can be activated and deactivated with a few keys.
Remove subscriptions via SMS
Another way to disable annoying and, as a rule, paid subscriptions is “reconnaissance in force” using SMS.
In this case, a technical trick is used. It is typical for all subscriptions that they come from the numbers to which you are subscribed, so they can be canceled not only using commands, but also SMS to these numbers. This is an easier way to get rid of unnecessary content.
To disable, send an SMS to the short number from which the newsletter comes, with the text STOP or STOP. If the content is canceled, a corresponding notification will be sent. If not, try doing the same with the number “0”. Typically, one of these methods will help get rid of annoying spam.
How to avoid getting subscriptions in the future
If you find that money has begun to disappear from your account, and you don’t understand where, then it’s worth checking the list of connected paid services and, if necessary, deactivating them.
Checking connected services on MTS
Before you disable anything, you should find out what options your money is going to pay for. You can check the paid subscriptions of your MTS operator as follows:
- Send an empty SMS to 8111. You will receive a response message with a list of all connected services: paid and free. In response to an SMS with text 1 you will receive a list of paid options, an SMS with text 0 - a list of active free services.
- You can check using the USSD command *152#. Dial this number on your phone, then select “Your paid services” in the menu that appears. You can bypass this action using the direct service command *152*2#. Next, you can choose: find out about connected paid subscriptions or get information about paid services. In response, you will receive an SMS with a list of connected services and detailed instructions on how to disable them.
- Use your “Personal Account” at login.mts.ru. To register, you will need to enter your phone number and password from SMS; there is also a way to log in through social networks. After logging into your personal account, go to the “Tariffs and Services” section, then select “Service Management”, you will be redirected to a page with a list of connected options.
- Install the “My MTS” application on your smartphone. It is available in Google Pay (for Android 2.3 and above), App Store (for iOS 7.1 and above) or Windows Store (for WP 8.1 and above). In the main menu of the application you will find the “Services” tab, there is a list of all connected services.
Disable via USSD command or SMS
There is no single combination that allows you to deactivate all paid options at the same time, but most of them can be disabled manually one by one. For deactivation, certain USSD commands, short codes and numbers are provided to deactivate services via SMS. The table contains common paid options of the MTS mobile network operator and ways to disable them:
| Service name | Disconnection method |
| Combination *111*29# |
|
| They called you | USSD commands *111*38# and *111*338# |
| Everywhere feels like home | Request *111*38# or SMS with text 33330 to number 111 |
| Child under supervision | SMS with the text DELETE to 7788 (completely deletes your family’s data from the service) |
| Message OFF to number 6677, if you send an SMS with the code PACKAGE STOP to the same number, the option will be suspended, the subscription fee will stop being charged, the list of friends will be saved |
|
| With full trust | USSD command *111*32# |
| All Russia | Key combination *111*895# |
| Call for free to MTS Russia 100 | Message with code 8680 or USSD request *111*868# |
| Internet Assistant | Team *111*24# |
| Combinations: |
|
| MTS Music | USSD command *111*9590# |
| Service request *111*252*2# |
|
| SuperBIT | Combination *111*628*2# |
| Command *111*62# |
|
| SuperBIT Smart | USSD request *111*8650# |
| Key combination *111*17# |
|
| Favorite number | Team *111*43# |
| Neighboring regions | Service request *111*2110# |
| Black list | USSD command *111*442*2# |
| Caller ID | Request *111*47# |
| Call forwarding | Keyboard shortcut *111*41# |
Deactivation via mobile application
Using the “My MTS” mobile application, you can not only view the list of options, but also disable paid MTS services. To do this, follow these steps:
- From the main menu of the “My MTS” application, go to the “Services” section.
- A list of options will appear on your screen, with a toggle switch located opposite each of them.
- To disable the option, move the toggle switch to the OFF position.
Management through your personal account
Having gained access to your personal account on the operator’s official website, you can disable paid services on MTS using the following algorithm:
- From your personal account page, go to the “Tariffs and Services” section.
- Select "Service Management".
- You will be redirected to a page with a list of all connected services.
- Opposite each of them you will see information about the connection date and cost.
- To deactivate an unnecessary option, click on the “Disable” button opposite the entry.
- After the operations have been completed, you will receive an SMS message from the MTS operator with a report on the disabled options.
Personal visit to the office or call the operator
Some services of the MTS operator cannot be disabled independently, either through the “Personal Account”, SMS or USSD commands. Such options include, for example, “Parental Controls” and “Content Blocking”. You can refuse them only through the contact center, by calling the operator, or in a specialized MTS store.
Every mobile user has encountered the problem of money disappearing from their account without making calls. What is the reason? Companies providing cellular network services use fraudulent methods and extract funds for automatically connecting all kinds of packages: SMS weather, answering machine, news and many others. In this article you will learn how to disable services on the phone of different mobile operators and stop petty, daily “theft” from your balance.
MTS Russia. The mobile communications leader installs the GOOD’OK service for absolutely all new subscribers without your knowledge. This is a standard melody from the MTS company, which is heard instead of the usual beeps when calling your number. After 7 days, the service will be automatically renewed for a certain amount of money. To disable GOOD’OK, dial *111*29# and the “Call” key. To find out what paid services are connected to your number, enter the combination *152*2# and the “Call” key. Follow the prompts to turn them off. You can get rid of services by calling the MTS subscriber support center operator at 0890 (for free). Tell us that you want to disable all paid services. Another way to deactivate paid services is to visit the Personal Account page, where all expenses and active subscriptions are displayed. Beeline. The most useless, paid and annoying service of the yellow-black mobile operator was “Chameleon”. This is an automatic, paid subscription to the newsletter in the form of messages, which is activated when the SIM card is first launched. To turn it off, dial the combination *110*20# and click "Call". A notification indicating a successful operation will appear on the screen. To view all paid services to which your number is subscribed, enter the combination *110*9# and click "Call". You will receive a text message with a list of active service packages for your number. To turn them off, call the operator at 0611 and ask to have your paid services deactivated. Then check if all services are disabled using USSD request * 110*9#. You can remove all active services manually by visiting your Personal Mobile Communications Account.
You are given the most convenient ways to outwit mobile operators and disable services on your phone, while maintaining your balance and getting rid of endless advertising SMS messages.
And MTS subscriptions without knowing which ones you currently have. To do this, dial the command *152*2# using the keys and press the call button. Information about paid services available on your number will be displayed on the screen or in a special SMS. To disable all paid services on MTS yourself, use the combination *152*2*2*3#. After this, you will receive a notification that the operation was successful.
You can disable all paid services on MTS through your personal account on the company’s official website. The entrance to the office is at the bottom of the page. All recommendations for obtaining a personal login and password will be given on the screen, and the procedure will not take much time. The appearance of the assistant changes periodically, but in any case you will see a section of current services. Through service management, select those that are unnecessary and disable them yourself.
Contact the operator's help desk at 0890 by selecting the direct connection section in the voice menu. First, ask your operator to name the connected paid services, and then tell them which of them you want to disable. The operation is performed right on the spot and upon completion everything will be turned off.
How to disable all subscriptions to MTS
The “Expense Control” service will help you disable everything on MTS, and USSD-*152# will help you switch to it. Using the text menu instructions, you can deactivate unnecessary mailings. You can also find out information about connected services through an SMS request with the number 1 to number 8111. As soon as you find out which information services are active at the moment, look on the Internet or on the operator’s website for codes that disable them, for example, *111*29 # for the “Beep” service, *111*20# for WAP and *111*4751# for weather forecast.
You can completely disable all paid services and subscriptions to MTS, even refusing the MTS newsletter. Just enter the command *111*375#. You will receive an SMS notifying you of successful deactivation. It is worth considering that in the future this may prevent you from learning information about your balance.
Contact any MTS communication store and ask employees to disable all paid services and subscriptions. A passport is required for this. However, recently, office employees are increasingly redirecting subscribers to their personal account on the operator’s website, citing the fact that some services can only be disabled there. As a subscriber, you have the right to insist that everything unnecessary is turned off immediately in the salon.
The question of how to disable MTS services is asked by many subscribers of this operator, because cases when a company imposes paid services on its customers are far from uncommon.
If you have noticed that recently funds have begun to disappear from your account or that the subscription fee for the tariff has suddenly increased, most likely the money is being “eaten up” by some service from MTS. This article will tell you how to disable paid services on MTS yourself. If you want to know how to disable paid subscriptions for this operator, you will find instructions in.
How to find out what paid services are connected to your MTS number?
Before you disable anything, you should pay for which services your funds are used. The fact is that there is no universal method that would allow you to immediately, in one go, get rid of all paid options. Therefore, you will have to deactivate the connected services one by one.
- Find out the list of connected MTS services You can send a blank SMS to number 8111. In response, you will receive a message with a list of all connected services (paid and free). If to the number 8111 send an SMS with the text 1, then in response you will receive an SMS with a list of paid services. An SMS with the text 0 will allow you to see a list of active free services.
- You can also check which paid services and subscriptions are connected to your number using the service command ✶ 152 #.
Enter this request on your phone, and in the menu that appears, select "Your paid services", or immediately dial the direct command ✶ 152 ✶ 2 #. Now you can choose: get information about paid services or find out about paid subscriptions connected to your number. In response, you will receive an SMS message about the connected services and instructions on how to disable them.
How to disable paid services on MTS from your phone? USSD and SMS commands
The vast majority of paid services can be disabled independently. You just need to send a specific USSD command from your phone or send an SMS to the service number. In this list you will find commands to disable the most common paid MTS services:
- Disable the service "Beep" (GOOD'OK) the combination will help ✶ 111 ✶ 29 #
- USSD commands ✶ 111 ✶ 38 # and ✶ 111 ✶ 338 # will allow you to disable the service "They called you".
- The key combination ✶ 111 ✶ 38 # is intended to disable the MTS service. You can also deactivate it by sending an SMS with the text 33330 to the short number 111.
- To disable the service "Child under supervision" and completely remove your family’s data from the service, send an SMS with the text DELETE to 7788.
- Disable the service "Locator" You can send an SMS message with the text OFF to number 6677. If you send an SMS with the text PACKAGE STOP to the same number, the service will be suspended. At the same time, the subscription fee for the option will stop being charged, and the list of friends will be saved.
- To deactivate the service "In full confidence" MTS use the USSD command ✶ 111 ✶ 32 #.
- Option "All Russia" disabled by the key combination ✶ 111 ✶ 895 #.
- To disable the service “Call for free to MTS Russia 100” send an SMS with the text 8680 to number 111 or use the USSD command ✶ 111 ✶ 868 #.
- To disable the service "Internet Assistant", enter the command ✶ 111 ✶ 24 # on your phone.
- To disable the option "MTS TV" use one of the following commands:
✶ 999 ✶ 0 ✶ 1 # or ✶ 111 ✶ 999 ✶ 2 # - with a daily subscription;
✶ 997 ✶ 0 ✶ 1 # or ✶ 111 ✶ 997 ✶ 2 # - with a monthly subscription. - Disable the service "MTS Music" (MTS Music) USSD command will help ✶ 111 ✶ 9590 #.
- Disable the service "BIT" You can use USSD request ✶ 111 ✶ 252 ✶ 2 #.
- The command ✶ 111 ✶ 628 ✶ 2 # will remove the option "SuperBIT".
- The combination ✶ 111 ✶ 62 # will help get rid of the option "MiniBIT".
- Disabling the option "SuperBIT Smart" done using the command ✶ 111 ✶ 8650 #.
- Refuse the service "GPRS" you can send the command ✶ 111 ✶ 17 #
- Deactivate the service "Favorite number" command will allow ✶ 111 ✶ 43 #
- To get rid of the service "Neighboring regions", dial USSD command ✶ 111 ✶ 2110 #
- USSD request ✶ 111 ✶ 442 ✶ 2 # will delete the service "Black list".
- By sending the command ✶ 111 ✶ 47 # from your phone, you will disable the service "Caller Identifier".
- Disable the service "Call Forwarding" Team ✶ 111 ✶ 41 # will help.
Another option to disable connected services on MTS directly from your phone is to install the application on your smartphone "My MTS". With its help, you can not only manage paid services and subscriptions on your number, disabling or connecting them, but also check the balance (main and bonus), top up your account, control the balances of packages of minutes, Internet traffic and SMS, change the tariff plan and much more.
You can find and install the application on your smartphone on Google Play (for Android 2.3 and above), iTunes (for iOS 7.1 and above) or Windows Store (for WP 8.1 and above).
Disabling MTS services through “Personal Account”
Another way to refuse paid MTS services is to use the “Personal Account”. It is located at https://login.mts.ru/. Registration in this service will not take much time: you only need to enter your phone number and password from SMS, or you can log in to the site through your account from social networks.
Having gained access to your “Personal Account”, you can disable unnecessary MTS services in literally one click.
To do this, go to the section "Tariffs and services" and select "Service Management". You will be redirected to a page with a list of services active on your number.
Opposite each option you will see information about its cost and connection date. All you have to do is carefully review the list and refuse unnecessary services by clicking on the “Disable” button opposite each of them. After this, your phone will receive an SMS with a report about the disabled services.
Some MTS services cannot be disabled either in the “Personal Account”, or via SMS, or USSD commands. For example, the “Parental Control” or “Content Ban” options can be canceled only through the contact center (), or in the MTS store.
I hope that the information from this article helped you figure out how to disable MTS services. If you know of other methods or know how to disable any paid service that was not mentioned in the article, I would be glad to hear your comment!
