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How to recover an electronic key for a digital signature. Lost or stolen signature - what to do? I forgot the code word, what should I do?

The certificate is located on Rutoken

To restore a container located on Rutoken, do the following:

If the container you want does not have an Export button, open the full debugging information:

If the desired container contains three files or less, then such a container cannot be restored. An example of what three files look like:

If there are 4 files or more, then click on the Export button and save the contents to a folder and try.

[email protected]. The following must be attached to the letter:

  • https://help.kontur.ru

The certificate is located on a flash card, disk or computer registry

To restore a container located on a flash card, disk or registry, do the following:


  • Diagnostic number. You need to go to the diagnostics portal at https://help.kontur.ru, click on the Start diagnostics button, after it is completed, click on the Perform recommended actions, Select all and start Installation and configuration. Run diagnostics again.
  • Screenshots of windows with the difficulty/error that occurred and the result of the container test. To do this, you need to go to the Service tab in CryptoPro, click the Test button and select the desired container. After that, press the PrintScreen (PrtScr) key and open Word or any graphic editor, for example, Paint, insert an image using the Insert function or the Ctrl + V keyboard shortcut. Save the file.

​You can also use the HeaderFix utility to restore the certificate:

If the certificate is on a disk or flash card, do the following:

    Run the headerfix.exe utility.

    Click on the “Browse” button and specify the full path to the header.key file (located in the folder with the container).

    Select a cryptographic algorithm: GOST 2001 or GOST 2012(256).

    Select the desired certificate from the Personal storage or specify the path to the public key file (has the .cer extension).

    Click the "Fix" button.

    If the proposed solution does not help, you must contact technical support at [email protected].

  • Diagnostic number. You need to go to the diagnostics portal at https://help.kontur.ru, click on the Start diagnostics button, after it is completed, click on the Perform recommended actions, Select all and start Installation and configuration. Run diagnostics again.
  • Screenshots of windows with the difficulty/error that occurred and the result of the container test. To do this, you need to go to the Service tab in CryptoPro, click the Test button and select the desired container. After that, press the PrintScreen (PrtScr) key and open Word or any graphic editor, for example, Paint, insert an image using the Insert function or the Ctrl + V keyboard shortcut. Save the file.

    If the certificate is in the computer's registry, do the following:


If the proposed solution does not help, you must contact technical support at [email protected]. The following must be attached to the letter:

  • Diagnostic number. You need to go to the diagnostics portal at https://help.kontur.ru, click on the Start diagnostics button, after it is completed, click on the Perform recommended actions, Select all and start Installation and configuration. Run diagnostics again.
  • Screenshots of windows with the difficulty/error that occurred and the result of the container test. To do this, you need to go to the Service tab in CryptoPro, click the Test button and select the desired container. After that, press the PrintScreen (PrtScr) key and open Word or any graphic editor, for example, Paint, insert an image using the Insert function or the Ctrl + V keyboard shortcut. Save the file.

The certificate has been deleted

If the container has been deleted, data recovery is only possible if the key media is a floppy disk or flash card.

If the data on the media is damaged, it is recommended to restore it using the program.

If data was deleted from the media (the media was not formatted after deleting the data), you can try to restore it using the program.

A copy of the key container, if available, can be used for work. You must first install the certificate via CryptoPro (see How to install a personal certificate?).

If the proposed software did not help restore the container, you must contact the service center for an unscheduled key replacement (see).

Instructions for losing your key or password
(key replacement)

    If you lose an electronic signature key (hereinafter referred to as ES) protection device (smart card or USB token), you must immediately contact the bank's technical support service by calling 8-800-100-67-00, or by calling the landline numbers of your branch. To temporarily block an ES key, you must name the lock word specified at the time of registration in the Client-Bank system.

    There are situations when the password is forgotten or was specified differently during registration. In such a situation, when logging into the “Bank-Client” system on the website, or when performing “Synchronization,” an “authentication error” occurs. You need to know that the password consists of at least 6 characters and is sensitive to layout and case (size of letters). You should try to enter the password on a different keyboard layout and/or with the “Caps Lock” key turned on, that is, go through 4 possible options for the layout and letter size. There are programs that automatically switch the keyboard layout (Punto Switcher and so on), you need to make sure that they do not switch the layout when you enter the password. If you cannot remember the password, you need to change the ES key;

    If the ES key was blocked after 15 unsuccessful attempts to enter the password, you need to change the ES key;

    If the digital security device was protected by a PIN code and the PIN code is lost, you must purchase a new digital security device and obtain a new digital key on it.

Changing the key - payable service! You can find out about tariffs on the bank's website www. lanta. ru and by calling your department.

ATTENTION! Before starting registration, you must purchase an electronic signature protection device: USB token or smart card (these devices can be purchased at bank branches). To complete registration and further work, the following installed programs are required:

    Java-machine (latest version)/ru/

    Driver for ED protection device (When working in OSWindowsVista, Se7 enwith smart cards - no driver installation required). Link:

http s ://

There are 3 ways to pre-register a new key:

    Online on the bank server ( https:// ibank2. lanta. ru), by selecting the “Service for Legal Entities” item, in the window that appears, you must select “New Client”.

    Through the installed PC-Banking Client-Bank module.

    After starting the program and logging in, select “Settings” - “New ES keys” in the menu.

    Registration data is transferred to the bank server during subsequent synchronization.

    Directly at the NF JSCB "Lanta-Bank" (CJSC) in the Automation department (if you are unable to register yourself). In this case, you must contact the customer department to clarify the conditions. The service is paid. You must have with you:

If you want to register permanently without visiting the bank additionally, you need to appear in person to the head of the organization with a passport and the organization’s seal.

Details about each of these methods can be found in the registration instructions. /reg.doc

Our bank only activates keys received on electronic security devices. This is done to ensure your safety (saving information and funds). If you receive the key “on disk,” activation will be denied.

The correctness of your organization's data entry is verified at the stage of certificate acceptance and final registration.

      name of the organization (must contain an abbreviation of the legal form)

    legal address (must contain at least the name of the locality, street and house number)

    Checkpoint (if available)

    Date of entry into the Unified State Register of Legal Entities (USRIP)

    Key owner position

    Passport data: name of the document, series, number, date of issue, “issued by” (all these fields are filled in in strict accordance with the key owner’s passport)

If one or more of these details differ from the real ones (specified when opening the account), registration of the key will be denied.

Filling out certificates

The items marked in the picture (1, 2, 3, 4, 5, 6, 9) must be completely filled out (printed or entered manually) on the certificate. The 10th item “Note” is used for information about the service being received (“connection to the system”, “key replacement”, “second key”...and so on). The certificate must be signed: on the right is the signature of the key owner (the one specified in paragraph 9), on the bottom left is the signature of the head of the organization with a decryption and the seal of the organization.

Final registration

After completing the preliminary registration, you must complete the final registration within a month. Otherwise, your registration data will be deleted from the bank’s server, and you will need to register again.

For final registration, you must come to the bank office with the electronic signature verification key certificates (or its identifier, the seal of the organization in person to the manager with a passport).

If it is not the head of the organization who comes for final registration, the authorized person must have the client’s ID card with him and know its PIN code or power of attorney.

If the owner of the electronic signature key indicated in the certificate is not the head of the organization, he must appear at the bank in person, present an identification document and a power of attorney confirming the authority to manage the funds in the client’s bank account using an electronic signatures.

Completed certificates in duplicate must be submitted to any bank office in your city, to the legal entity servicing department.

For clients Novosibirsk branch In addition to certificates, it is necessary to submit a completed and signed application for connection to the Client-Bank system with the bank’s recommendations for reducing risks. The form can be downloaded from the link:

/ zayavlenie. doc

If you only have a key identifier, then to print a certificate at the bank you first need to present it, certificates will be printed using it.

No need to bring keys!

Upon presentation by the client filled certificates of the ES verification key and the necessary documents, the client’s ES keys are activated and the client is finally registered in the system.

After completing registration at the bank office (completion of registration occurs no later than the day following the acceptance of your certificate by the client department), the client can begin working in the “iBank2” system. When visiting the bank, the client receives a second copy of the certificate with the bank’s seal. You can start working in the system without picking up a certificate.

For help installing the iBank2 program, download the installation instructions from our website: /ust.doc

If you are unable to download instructions or have questions regarding registration, installation, and operation of the iBank2 system, then you can call the bank’s technical support service or ask them by e-mail:

8-800-100-67-00, iBank2@

For questions not related to technical support, you can contact the customer department of your branch.

Phone numbers of JSCB "Lanta-Bank" can be found at the following link: /kont.html

1. What is an electronic signature?

An electronic signature (electronic digital signature) is a requisite of an electronic document that makes it possible to establish the absence of distortion of information in an electronic document from the moment of its signing and to verify that the signature belongs to the owner of the electronic signature key certificate. The value of the attribute is obtained as a result of cryptographic transformation of information using the private signature key. An electronic signature is analogous to a handwritten signature. The use of electronic signatures in Russia is regulated by Federal Law No. 63-FZ of April 6, 2011.

2. How to create an electronic signature?

You can create your own electronic signature using the “Key Management” section of the main menu of the system if you have a code word, which you must indicate in the Client Questionnaire when visiting our office in person or during the process of opening an account online.

To create and use an electronic digital signature in the system, you must also sign an Agreement on the use of documents in electronic form at the company’s office or in another possible way.

3. How to change an electronic signature?

An electronic signature cannot be changed. However, you can create a new electronic signature key using the “Key Management” section of the system’s main menu. To do this, you will need to enter your code word. After creating a new electronic signature key, your old key is canceled.

4. How safe is it to use an electronic signature?

An electronic signature is almost impossible to forge. However, you must take some precautions. Keep the electronic signature key in places inaccessible to unauthorized persons! Do not give the key file and access password to anyone! If you have suspicions that your electronic signature key may be used by other persons, immediately notify the Company by phone: +7 812 635 68 65. The Client bears full responsibility for the safety of the electronic signature key and passwords.

5. I forgot my electronic signature key password, what should I do?

The electronic signature key password cannot be recovered. If you have forgotten it, create a new electronic signature using the “Key Management” section of the system’s main menu. To do this, you will need to enter your code word. After creating a new electronic signature key, your old key is canceled.

If you suspect that your electronic signature keys may have been changed by third parties, immediately notify the customer service department by phone. +7 812 635-68-65 to block access to your account and cancel your electronic signature key.

6. I forgot my code word, what should I do?

The code word cannot be recovered. We cannot send it to your email address or tell you over the phone. To change the code word, you need to come to one of our offices in person. Check again how you enter your code word. It must be entered exactly as you wrote it in the Client Questionnaire. Check the case of letters (small or capital) and keyboard layout (input language, etc.).

7. Computer requirements for signing documents with an electronic signature

On your computer, a component must be installed and enabled in the browser settings - Java Virtual Machine (JVM, virtual Java machine), which is needed to launch and operate applets (downloadable software modules) for generating keys and electronically signing documents.

Microsoft Internet Explorer usually comes with a Java machine from Microsoft - Microsoft VM. You can also install a similar component from SUN (SUN Java Virtual Machine browser plug-in), which can be downloaded from the SUN website.

After downloading the file, double-click to start installing the component. After the component is installed, you must restart your computer.

The service works correctly with components 3 of Microsoft VM version 5.0 and higher, as well as Sun Java browser plug-in version 1.4.2_03 and higher, 1.5.0 and higher, 1.6.0 and higher.

You can view information about the installed Java VM component (and also enable/disable it) in the browser menu “Tools” -> “Internet Options” on the “Advanced” tab, in the window that opens look for the section about VM (Microsoft VM or Java (Sun)).

The version of the Microsoft VM component can be viewed in the menu “View” -> “Java language window” (Java console), if the “Java console enabled” option is enabled on the “Advanced” tab.

If you have both Microsoft VM and Sun Java plug-in installed and enabled in your browser, then one of them must be disabled.

If you use a browser other than Microsoft Internet Explorer, we recommend choosing a browser installation package with Java or additionally installing a Java machine from Sun.

For Linux operating system users, we recommend installing a Java machine from Sun version no lower than 1.5.0, which can be downloaded from

In multifunctional centers, starting from 2017, you can obtain an electronic (digital) signature key, it is easy to issue an electronic signature for an individual at the MFC, the process does not require much time and money.

Since April 6, 2011, Federal Law No. 63 Federal Law has been in force throughout Russia, regulating the creation and use of such signatures.

It replaced the no longer valid No. 1-FZ. Many people are interested in why an electronic signature is needed and what advantages it provides.

In this review, we will talk about all the legal and everyday nuances associated with obtaining, using and restoring signatures.


Free legal consultation

In the era of the development of cryptography (encryption), experts created programs whose algorithms generate multi-character complex combinations. To use the system, a bunch of two keys is used - public and private.

The first user forwards to those with whom he plans to exchange confidential data. The second one is used by the owner himself. It allows you to send certificates to other people and authenticate official papers.

Both options are software products that have an expiration date. Upon completion, replacement is required. This is similar to the validity of licenses for antivirus programs, for which the period of use must be extended. This restriction ensures the safety of users.

It is so difficult and expensive to hack and tamper with a file that in the vast majority of cases, attackers simply do not have such resources.

The main scope of application is confirmation of the authenticity of documents for various purposes filled out by individuals (private citizens) or legal entities (enterprises and organizations). We are talking about a complete analogue of a personal painting, which has the same legal force in any authorities.

Types of digital signatures and their differences

Let's move on to a more detailed consideration of the point about what electronic signatures are and how they differ. The first option is a simple email. signature.

It can be used to work on government service websites or used for internal company affairs related to the signing of orders, resolutions, and correspondence.

The sole purpose is to confirm actual authorship. This option has no legal force at the state level.

A more advanced version, which has protection that guarantees authenticity and authorship, is called an unqualified electronic signature.

It can be used for internal and external (by mutual agreement) document flow. In the manufacture of such software products, new generation cryptographic systems are used.

The most effective and legally recognized is a qualified signature, abbreviated as CES. With its help, you can submit tax returns, work with the Pension Fund website, and participate in auctions.

The level of protection in this case is maximum, because cryptographic systems used for keys are tested by FSB experts and certified by security authorities.

Using a qualified electronic signature, you limit access to confidential documents and receive protection against theft of important information, incl. industrial espionage.

List of documents for obtaining an electronic digital signature

Some users are not aware of what documents are needed to obtain an electronic signature. The fact is that ordinary people, entrepreneurs and company managers will have a different list of required papers.

In the first case, it is enough to write an application, attaching a receipt and a photocopy of your passport certified by a notary. The second one is more difficult:

  • Order on the appointment of the head of the enterprise (certified copy);
  • Passport of the person submitting the application (original);
  • If a third party is submitting the application, a power of attorney in his name is required;
  • Charter of the enterprise (certified copy);
  • Statement of payment.

The registration procedure is quick. On average, production takes no more than three days from the date of application. Applications are always processed in order of priority, and this happens without any hitches.

Receipt through multifunctional centers

Often people simply do not know where the accredited service for issuing digital signatures is located, and are interested in whether it is possible to obtain an electronic signature through the MFC at their place of residence.

Experts answer that such a possibility really exists. By contacting the municipal services center, any citizen or representative of a legal entity will be able to receive the keys within ten working days from the date of submission of the application. Such services have been provided since 2017.

To register, you need to make an appointment by calling the hotline 88005505030 or come to the department to pick up an electronic queue coupon.

Upon arrival, you will need to write an application according to the sample that will be given to you on the spot. You also need to have your passport and... The service is free for the public.

The procedure is extremely simple. First, you register on the website of the certification center, select a registration service, prepare the above papers, pay for the service in a convenient way (bank, terminal, Visa or MasterCard).

There are several ways to obtain an electronic signature for individuals, and they differ in purpose.

How to make an electronic signature for government services

Free legal consultation

If you need to use the capabilities of the gosuslugi.ru website, work with the portals of the tax service and Rosreestr, you will need a qualified signature. With its help, a citizen can carry out the following operations:

  • Receive or replace a civil or TIN;
  • Request information about income, debts, fines from the tax and;
  • Receive electronically;
  • Check the account in the Pension Fund of the Russian Federation;
  • Register or deregister in the city, carry out similar operations with the car;
  • Apply to a university in another city;
  • Conclude contracts for remote work;
  • Participate in the electronic trading system throughout the country;
  • Register ;
  • Obtain a license, patent.

You can obtain this type of digital signature from certification centers. Cost – 950 rub. To do this you will need to perform the following set of steps:

  • Visit the official website of the NCC of the Russian Federation and go through a quick registration procedure;
  • In your personal account, indicate where you live and where you want to receive an electronic signature;
  • Clarify for what purposes it is planned to be used;
  • Request an invoice and pay it in a convenient way;
  • Arrive at the pickup location at the specified time with a package of necessary documents.

So you can easily make an individual an electronic signature for government services and other tasks related to official document flow and various registrations. As you can see, there is nothing complicated in this process, and it will take a little time.

Digital signature and distribution of powers

Often the signature belongs to a legal entity - more precisely, the head of a company or business owner. But at the same time, all the main “current” tasks are performed by his deputy, the head of the legal department or another official in the company.

In this case, a logical question arises - how to issue a power of attorney for the use of an electronic signature by another person? Is such a procedure possible in principle?

Yes, such a possibility is provided for and enshrined in law. In accordance with the Regulations on the use of digital signatures dated December 27, 2012, legal entities have the right to appoint authorized representatives, who, in turn, will use special digital signatures.

An application with a power of attorney is submitted to the certification center (a sample can be downloaded here). After this, the representative will be issued certificates.

Loss of digital signature and procedures related to restoration

Your laptop was stolen or your hard drive was damaged and cannot be restored. What to do in this case, To How to restore an electronic signature in the prescribed manner? If the key is lost, it cannot be recovered. You will have to apply for a new one.

The essence is the same as during the initial appeal. There is also no difference in timing. You simply repeat the previously completed procedure. Warn everyone about such changes. Use backup storage options such as portable flash drives to avoid unnecessary hassle.

If necessary, you can use the help of specialists who will help you quickly and competently collect all the necessary documents and issue or restore an electronic digital signature in the shortest possible time.