How to return train tickets purchased online. How to return train tickets and how much money you can get for them. What you need to have with you to get your money back for your ticket

Anyone may be faced with the fact that someday they will have to return a railway ticket for a train purchased online, using the Russian Railways Online system or another intermediary site. If this is not done, then a canceled trip can not only upset anyone, but also cause losses to the family budget. In this case, in order to return at least part of the money spent, the procedure must be performed in the prescribed manner.

Before returning your tickets, it is strongly recommended that you pay attention to some points that will simplify the return process. By following all the steps of the step-by-step instructions, the return will be completed without nerves and in an extremely short time.

• Returning a ticket and receiving compensation for it is not difficult for modern users. A fairly simple interface of the Russian Railways website and tips will allow you to complete the actions without any problems. If necessary, you can always contact support for help.
• All regular Russian Railways customers know that when purchasing a travel document for cash, the refund will be made in the same way. It will be possible to receive compensation at any working ticket office or at the station. When you paid for a ticket with a plastic card, the money will also be refunded by bank transfer. It doesn’t matter where you buy it - on the website or at the Russian Railways ticket office. The client will receive the funds due to him within 5-30 days.
• After the ticket is returned, the free seat in the carriage is instantly released and entered into the consolidated database. Any user who sees it available on the website can purchase a ticket. There are common cases of errors occurring when filling out documentation. In this case, the Russian Railways client must return the ticket, fill in the data correctly and purchase it again. When performing such an action, risks are possible - during the time period, free space may be purchased by another user.
• The Russian Railways customer must understand that he will receive a smaller amount of money compared to what was originally paid for the travel document. Its size is influenced by:

— the remaining time before the train departs (the earlier the ticket is returned, the more money will be returned;
— commission (for each ticket);
— the cost of insurance (it will be returned as a separate amount).

• It is strongly recommended to hand over your travel document no later than 8 hours before the train departs. Using the step-by-step instructions below, everyone can quickly and easily return a ticket that was purchased on the site.

Returning an electronic train ticket on the Russian Railways website - detailed instructions

Where is the money transferred after the Russian Railways ticket is returned?

After returning the ticket on the Russian Railways website, the user received moral satisfaction. However, the material side of this issue remains open. The Russian Railways client is concerned about the time frame for receiving money for a ticket refund.

When a ticket was purchased non-cash, the money will be transferred to the card automatically. In this case, there is no need to enter its number, secret code and other details. Money without human intervention will be returned to the card if the status is updated to “Return issued.” After this moment, 7-30 days should pass.
In the “My Orders” personal account, after the money is returned, information about Russian Railways transferring a certain amount to a bank card is displayed.
Let's look at the most common questions that users have when they intend to receive a refund for unused electronic
ticket.

1. Return no later than 8 hours - the person will receive the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat.

2. Refund in less than 8 hours - the person will receive compensation for the ticket price minus 50% of the cost of the reserved seat. The established fee will also be credited to his account.

3. Return in less than 2 hours - the person will receive compensation for the full cost minus 100% of the cost of the reserved seat and tax.

The term “reserved seat” should be understood as a tariff, and not the well-known reserved seat carriage. Its size is unknown. As practice shows, the fare can vary between 30-90% of the ticket price. All users can study useful information on the official website, which will explain the procedure for returning unused documents. If you have any questions, you can always contact the company’s consultation center. They always promptly clarify conflicting situations. By calling the toll-free hotline: 8 – 8007750000 you can get advice on any issue you may have.

Nuances when returning tickets with completed electronic registration on the Russian Railways website

• You can return your ticket no later than 1 hour before the train departs. After the specified time has passed, the procedure will not be possible. If it is not possible to visit the official website of the company and complete the actions, the failed passenger can return the money for the travel document at the ticket office. A prerequisite for a refund is the presence of a printed boarding pass or a 14-digit ticket number. In this case, the person must present the document that was presented upon purchase.
• When you contact the ticket office to return a ticket for a train that has less than 1 hour left before departure, money can only be transferred through a claim procedure. The ticket office can process a seat refund and issue a confirmation receipt.
• When it is necessary to return a ticket for another passenger, a completed power of attorney will need to be presented along with an identification document. Refunds can be made before the train departs or after it - exclusively at the departure station.

Commission for returning railway tickets

When returning a ticket issued for a train on the territory of the Russian Federation to the Russian Railways ticket office, the following will be credited to your bank card:

1. cost of the ticket and reserved seat (8 hours before departure);
2. full ticket price and 50% of the reserved seat fare (less than 8 and no later than 2 hours);
3. only the cost of the ticket (less than 2 hours before train departure).

• In the latter case, the cost of the ticket will be credited to the bank card in case of illness of the passenger or an accident. In this case, the fact of the occurrence of health problems must be documented.
• When a ticket for an international train (including travel within the CIS countries) is returned to the Russian Railways ticket office, the cost of the ticket and reserved seat will be credited to the bank card (if applied no later than one day). The passenger will be compensated for the cost of the ticket (if issued no later than 3 hours after departure).

In the latter case, the cost of the ticket will be credited to the passenger’s plastic card in the event of illness or an accident. In this case, the fact of the presence of health problems must be documented. For each returned e-ticket, a fee of RUB 192.70 will be charged. (for the vacant seat).

Every failed Russian Railways passenger can count on a ticket being returned with a claim. It will be valid when the ticket was purchased on the website and the refund was made at the ticket office less than 1 hour before departure. The essence of the claim procedure is to provide a receipt at the box office for the return of the ticket. In this case, all passengers will have to write a claim about the intention to return the ticket and send it by mail, attaching a receipt with it. Within 180 days (6 months) the money will be credited to the bank card.

The terms, procedure and rules for the return (delivery) of Russian Railways tickets, for domestic and international routes, are regulated by the established standards of the railway company JSC Russian Railways and are regulated by legislation that protects consumer rights.

The rules for the return of such documents establish a sequence of conditions on the fulfillment of which the possibility of a refund of funds spent on purchased and unused tickets will depend.

Tickets sold both through the railway ticket office and those purchased through the website - electronic coupons - are subject to refund and compensation.

You can return your travel document at the return desk; they are available at any railway station. To do this, you must present your passport.

Please note that in any case, part of the amount spent will be withheld.

Full reimbursement (without deductions and commissions) of the cost of a travel document is possible only in one case - if the trip did not take place due to the fault of the carrier.

Money will be returned in the same way the ticket was paid for. Cash is issued on site at the cash desk, and funds transferred through a bank card will be transferred to the same card.

If the ticket is returned abroad, the money for it is paid upon return to Russia. You will have to show the refund receipt you received. To return the maximum amount, you need to submit your “international” travel documents as early as possible.

If the trip had to be canceled for emergency reasons - illness or accident, you must provide documentary evidence. In this case, 5 days are given for return.

Organized passenger groups have their own return regulations.

If a ticket is lost, Russian Railways does not refund the money, since the fault lies with the passenger.

Return of electronic tickets

The general rules also apply to electronic documents of Russian Railways.

We return online

Please note that a return is possible if the purchase was paid for by a bank card or payment systems. Go to the carrier’s website (Russian Railways) in your account – personal account.

1. "My orders" tab.
2. "Ticket status"
3. "Return Processing"

If you have multiple travel documents in your order, you have the option to cancel them all or selectively if necessary.

If electronic registration has taken place, no more than an hour will be available for ticket refunds before the train departs from the first station of its route.

If more than an hour has passed, it is not possible to carry out the return procedure remotely on the website - you will have to go to the cashier.

Through the cash register

To return an electronic document, you also need to appear in person at the ticket office with your passport. The cashier will ask you for the 14-number code found on your boarding pass.

Returns are possible in two cases:

• electronic registration has not taken place or is not available at all for this direction;
• electronic registration has taken place, but there is still more than an hour before the train departs (counted from the starting point).

If there is little time before departure (less than an hour), the normal return procedure is no longer possible. You will have to resort to the claim form. If the train has already moved, then the normal return procedure applies.

Ticket return fees

The carrier's tariff for the service consists of the price of transportation (train travel), the type of car, and the commission component. Expenses for various fees (commissions, service) are non-refundable. Each route has its own tariff.

Suburban destinations:

1. After the “start” of the composition – 0%.
2. Less than 2 hours before the train “start” – 50% with other deductions.
3. More than 2 hours – full cost with other deductions.

Foreign destinations:

1. Less than 6 hours before the “start” and no more than 1 hour after it (at the ticket window of the client’s station) - fare minus the reserved seat and all commissions;
2. From 24 to 6 hours – 100% and 50% reserved seat with other deductions;
3. Up to 24 hours and earlier – the entire cost with other deductions.

Interregional directions:

1. Less than 2 hours before the “start” and no more than 12 hours after it (at the ticket window of the passenger station) - the fare minus the reserved seat and all commissions.
2. From 8 to 2 hours – 100% and 50% reserved seat with other deductions.
3. No more than 8 hours – full cost with other deductions.

A reserved seat refers to the fare classification, and not the type of carriage familiar to the passenger. The share of a reserved seat in the total cost of a ticket varies from 30 to 80%.

Payment for services for the provision of bed linen and other travel “needs” is fully refundable, regardless of the route and the deadline for submitting travel documents.

International destinations have their own tariffs, which depend on the transport policy of another state. Each carrier has its own regulations.

In case of any complaints, you need to contact the box office where the ticket was purchased.

Commission fees

When issuing a refund, the passenger is charged a claim fee of 185.40 rubles (suburban destinations – 50 rubles).

A service fee is also deducted, which is announced by the carrier and its partners before making a purchase (these are the costs of payment, booking, telephone consultation, technical support, etc.).

Its size depends on the class of the car - from 274 to 785 rubles. Payment system fees are non-refundable.

The rate for returning tickets online is 90 rubles for each travel document.

Return deadlines

The rule for returns is that they are returned in the same way the purchase was made.

This allows you to stop the actions of scammers.

Regardless of the payment method, a single refund period is established - 30 days from the date of return of the ticket.

Cash amounts are issued on the spot at the cash desk - immediately .

Practice shows that the amount is received on a bank card within 30 days, through payment systems - within 10 days (maximum 60 by law).

If you return your ticket and the carrier refuses to return the money, feel free to go to court.

Power of attorney for return

If there is a need to submit a child's document, in addition to your passport, you will need the child's birth certificate. It is also possible to return a ticket issued for any member of your family. You must present your own and your relative's ID.

The electronic ticket system in Russia has been in effect for more than one year, and today their sale online and with cashless payments through the website http://pass.rzd.ru is a very popular service. Anyone who has access to the Internet can, at any time convenient for themselves, without leaving their four walls, book the desired place for the selected date. It is also possible to return the document back to the system if circumstances make the trip impossible.

Since when redeeming an electronic ticket, the money requested for it is paid instantly, the return of an unused desired document cannot be issued in one click by simply clicking cancel. For such an operation there are regulated rules of Russian Railways. They say that the passenger can cancel his order.

Before returning your e-ticket, be careful if the reason is incorrect processing or you are simply in a different location. As Russian Railways regulations state, the coupon you handed in is instantly displayed in the general database and anyone can buy it immediately. While you are re-registering, it may happen that you will not be able to travel at the right time.

If you simply intend to get your money back, then we’ll look at how this is done and what you need to know. It is not difficult to predict the outcome of a situation in advance.

Dear readers!

Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please contact the online consultant form on the right → It's fast and free!

Or call us by phone (24/7):

How to return electronic tickets for a Russian Railways train

Information and current rules change constantly, but in some ways they have remained unchanged for years. To refuse an electronic Russian Railways ticket, you will have to follow clear rules. The refusal is recorded both through the cash register and online. What you need is your personal passport and fourteen digits of your coupon.

The Russian Railways ticket will be canceled in the general manner, even in cases such as writing off the ticket after boarding. You are allowed to cancel your coupon within the first 3 hours.

Using the provided electronic registration service, it is possible to complete the registration if the sending occurs within an hour.

International trains when returning include special moments, depending on the chosen direction along which the train is traveling. Hand over your existing tickets to the named CIS countries when the registration stages have actually been completed at most an hour before departure and always from the starting point. Having gone through the registration stages for departure to Europe, the receipt of the coupon is possible 6 hours before departure and no less, but also when there is an hour before departure from the starting point. If there is not enough time, file a claim.

If you intend to return a Russian Railways ticket online that was purchased for more than one person, all passengers for whom you are acting are automatically recognized as notified of the cancellation of the trip. Therefore, a complaint such as “canceled without our knowledge” will not give any result. It is possible to return your Russian Railways e-ticket separately or cancel the entire order, but there are exceptions. For example:

• Coupe in Sapsan, 1P class compartment, you can cancel your trip only if you cancel train tickets for the entire number of purchased seats;
• If you buy 2 luxury seats online with business service, far abroad, you are only allowed to cancel both at once.

When, after electronic registration, you intend to cancel your Russian Railways seat on Sapsan under the round-trip program, a guaranteed refund is possible if the following conditions are met:

• When canceling trips in both directions, you need to sequentially first hand over the reservation “back”, and then the direction “there”, but not vice versa;
• Railway management allows you to cancel a ticket purchased by Russian Railways, regardless of the destination;
• It will not be possible to return an electronic Russian Railways ticket at the “there” rate, leaving the return one.

Before you cancel your trip and ask for your money back, keep in mind that after exchanging the coupon for a paper form, cancellation online is impossible, only through the cashier.

Whether you will be able to get your money back for a Russian Railways ticket purchased online depends on the exact time you cancel your trip. Whatever the circumstances, the less time before departure, the more money will be withheld from you when transferred to the card. If, when ordering electronic seats, you paid for them by bank transfer, the amount will be returned exclusively to your bank card. There is no point in asking for a different arrangement.

Step-by-step instructions for returning a ticket

The rules in force today allow you to easily return an electronic ticket to Russian Railways in an open database through simple sequential actions. But the fact whether it will be possible to return the fee paid for the electronic ticket is directly affected by the time remaining before the train departs.

Instructions on how to cancel your Russian Railways trip, step by step:

When considering these instructions on how to return an electronic ticket, take your time to follow the step-by-step instructions if you just want to make adjustments. All actions on the Internet go very quickly, while you are issuing a new coupon, the places may already be sold out.

But, just as important, ticket exchange via the Internet and the Russian Railways portal is not possible. First, you will have to hand over the already paid document, and then order a new one. When renting out a seat, it is important to realize such a simple thing as the inability to cancel your decision and get a ticket back. This is the very case where haste sometimes becomes an enemy.

Returning an electronic ticket through the cash desk

A simple classic scheme: when you initially purchase a ticket at the box office, you will have to return it exclusively at the Russian Railways box office. When your train travel document is initially electronic and a paper form has been received, cancellation of the trip can also only be done through the ticket office. Whether you have compelling reasons not to come to the station is not taken into account.

You can compensate for the material damage incurred later if you are unable to make it to the cashier in any way, for valid reasons and the right to claim. But it also requires clear conditions, which will be discussed a little further.

Returning railway tickets purchased via the Internet is acceptable at any ticket office in the Russian Federation. If a trip to European countries is cancelled, go through the international ticket office.

Another nuance of Russian Railways is that if you return the ticket through the ticket office, the funds will be returned in the same manner as they were paid for. If you want to return a seat purchased by bank transfer, the funds will be returned to you on the card from which the payment for the electronic reservation was made. Regardless of your consent, circumstances, and other nuances, it’s not even worth wasting time to request an exception for yourself - employees cannot break the law, these rules were not invented by railway workers, and for violation they will bear significant administrative penalties.

Referring to internal regulations, Russian Railways requires a citizen to appear in person at the ticket office to return e-tickets. Take your personal passport and train tickets purchased online. Only fourteen-digit numbers are allowed.

When wondering whether it is possible to return a Russian Railways travel pass through another person, you should answer that there really is such a possibility. But this other person will have to issue a notarized power of attorney.

If you do not travel often, it is advisable to register on the Railway website in order to be able to carry out the necessary operations regarding tickets on the Internet using a registered account. This is especially convenient if you need to issue a return without wasting time.

Is it possible to return an award ticket purchased with Russian Railways bonuses?

The Russian Railways Bonus service is now offered to the population, thanks to which points are accumulated for all train journeys. The program applies to tickets on Russian roads (domestic destinations) and foreign trips by Sapsan, Allegro and partners. Earned points can be redeemed for travel, so the question arises as to whether a seat booked with points can be returned.

In fact, yes, an electronic Russian Railways ticket purchased through the loyalty program can be returned. How? In exactly the same order as with places that were purchased for money, the instructions are identical.

Having canceled a trip online, Russian Railways tickets are again in the database instantly, but you won’t be able to get your bonuses back in such a time frame. Is it possible to start worrying if you need to buy new travel passes urgently? No. In fact, passengers who purchased a ticket for money by bank transfer receive funds on the card within five to 30 days. At the same time, bonuses are returned in less than ten minutes.

Regardless of the time of refusal, no commission will be taken - accumulated points will be returned in full. You get a triple benefit: purchase without money, full refund in case of refusal and in just five minutes.

With the return of an award seat, if you book one more than 8 hours before departure from the starting point, according to the terms of the program, everything will be returned to you in full, both money and bonuses. If the return occurred less than eight hours before departure, the amount of money used has the right to be partially returned, but the bonuses are still in full.

Amount of commission when returning an electronic ticket

Whether it is possible in practice to return the money if you change your mind about traveling depends on the time of registration of a specific refusal. Russian Railways pays a commission when returning e-tickets. To find out how much you will be charged, see below:

• Rent 2 hours – full price;
• For the period from 2 to 8 hours – 100% of the price or 50%;
• 8 hours – the entire amount, regardless of the direction of travel across the country.

A fee is added to the amount due for refund. The passenger will have to pay a certain penalty in the amount of 185 rubles and 40 kopecks for each seat he refused. This money is collected immediately, regardless of the wishes of the citizens - the due amount minus 185.40 is simply returned.

Regarding long-distance international destinations:

• 6 or more hours – full refund;
• Less than 6 hours - nothing will be given away.

The fee is higher – 10 euros.

For the CIS and nearby countries:

• Failure more than 24 hours – 100%;
• Refund in less than 24 hours – 100% or 50%.

Based on these rules, if you intend to postpone your trip, you should not delay returning. Ultimately, this can have a significant impact on your wallet.

Refund deadlines

It is equally useful to know about the time frame. If passengers refuse purchased seats, Russian Railways refunds money within five to thirty days, which does not violate the carrier’s approved rules. The countdown of this time begins from the date when Russian Railways registered the refusal of the electronic ticket. The method through which you can register for boarding a train is not as important as the date.

If your return transfer of funds is delayed, you must contact the bank.

The allotted time limits for railway return apply to tickets purchased by bank transfer. When purchasing with cash, they will return it to you in cash immediately at the cash register. By canceling a purchased ticket a day before the train, on the Internet or through the station, you will only lose a percentage of the fee and commission.

Unfortunately, almost all internal regulations and legislation are drawn up in such a way that a person will pay at least something in any case. Therefore, it is in your interests to clearly know when, what and how best to do in order to lose the minimum.

Ticket return claim

The essence of the claim is that the passenger, when intending to return the electronic Russian Railways ticket back, submits a handwritten claim to the station ticket office. Here such an option as online is not available. Refund conditions for Russian Railways e-tickets require personal appearance at the station of intended departure.

The right to demand a delayed return of an electronic ticket purchased knowingly via the Internet on the Russian Railways portal arises when:

• The trip was suddenly canceled due to a person’s illness, which is important to document;
• The train moved in less than an hour, and the person completed electronic registration;
• In periods from 0 to 20 minutes and from three to twelve hours upon the departure of the train from the starting point of the person who did not leave.

How to return money for a Russian Railways ticket there are also several possible options - cashless payment or through a cash register. The same way you paid for your travel pass is how you will receive your refund.

A passenger is free to return tickets purchased online upon filing a claim with the railway within 6 months from the date of the incident. A decision on the request is made within a month.

How to restore your claim rights:

• Appear in person at the ticket office of the station from which you were supposed to depart;
• Fill out the claim application on the form provided to you;
• Receive receipts with the amount to be returned and deducted.
Please use the online consultant form.

If you want to find out how to solve your particular problem, please contact the online consultant form on the right → Or call us by phone (24/7).

1. We contact the cash desk (only in Russia) that deals with returns, and in person (a power of attorney is allowed only in exceptional cases).
2. We present your passport (or other document specified on the ticket).

How to return Russian Railways tickets purchased online?

In case of a collective order, it is understood that the site user acts on behalf of all passengers of the order, and therefore, all of them are considered informed of the cancellation of the trip. You can refund the entire order or any part of it (except for group trips to Finland, for which a partial refund cannot be made).

Refunds are made only to the card from which the payment was received. Receipt of money to the card is carried out according to the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways ticket office. To do this, you need to print out a paper ticket and hand it in to the return office.

To cancel the trip and get your money back, you need to contact the Russian Railways refund office or the long-distance ticket office

The procedure (from 20 minutes to 3 hours after train departure) is as follows:

1. We present at the box office the ticket/order number or control coupon along with your passport or other document, the details of which were entered on the ticket upon purchase.

If you previously received a paper ticket at the box office or terminal via electronic registration, then you need to present it, and not the control coupon or order number.

1. We receive cash taking into account the deadlines established for returning tickets.

Attention! For a domestic train less than 1 hour before departure from the initial station, refunds are made in accordance with the claim procedure.

How to return an electronic Russian Railways ticket on the website?

Returning a ticket on the website is no more difficult than buying it

In order to return a ticket on the website, you need to fill out the refusal form:

1. Provide a 14-digit order number
2. Phone number specified when purchasing a ticket
3. In this case, all tickets specified in the order will be returned; partial refunds are not yet possible.

This operation is possible only before the train departs and if the boarding pass has not yet been issued and the paper ticket has not been received at the ticket office. The exception is international travel. To return such tickets on the website, there must be at least 6 hours left before the train departs from the boarding station. The departure time is indicated in the control coupon.

If I return my train ticket, how much money will I get back?

Please remember: the later the ticket is returned, the less money you will receive for it.

• 8 or more hours before train departure – full price;
• from 2 to 8 hours – full ticket price and 50% of the cost of a reserved seat;
• less than 2 hours – ticket price only.

A fee of RUB 162 will be charged. 00 kop. for each place (the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2014)

For suburban ambulances, indicating the location:

• for 8 hours or more – full fare;
• less than 8 hours, but not less than 2 – 50% of the cost;
• less than 2 hours - no refund;

There are no restocking fees. The commission fee charged for the pre-sale of a travel document (ticket) is not refundable.

For international transport with the CIS countries, Latvian, Lithuanian, Estonian and Abkhaz Republics:

• no later than one day before the train departs from the boarding station - the cost of the ticket and the cost of a reserved seat;
• less than 24 hours, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of a reserved seat;
• less than 6 hours and before the train departs from the boarding station - the cost of the ticket, the cost of the reserved seat is not refundable.

Service fees (including bed linen) will be refunded in full.

For international transportation abroad:

• no later than 6 o’clock – cost of ticket and reserved seat;

A fee of 10 euros for each place in rubles at the Central Bank exchange rate on the day of return.

For passenger transportation, the rule applies: if a passenger is unable to start or continue a trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of a trip along the route due to a traffic violation not related to the railway, a refund is made in the amount of the cost of the untraveled distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as thoroughly as possible and not make spontaneous purchases of tickets that you know you will not use due to certain circumstances.

It happens that you have to cancel planned trips and return travel tickets that have already been issued.

JSC Russian Railways is clear, and the return of electronic ones takes place according to the scheme established by Russian Railways.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

Russian Railways are joining international standards for providing services to passengers. A few years ago it was introduced electronic ticket sales system - online by bank transfer. It allows you to occupy the desired shelf - “stake out” it. At a cash register window or a special terminal, a printed coupon is exchanged for a travel document.

When purchasing an electronic train ticket, the fee is charged immediately via electronic payment.

In case of trip cancellation it becomes necessary return the funds spent. How to return a ticket purchased online?

Rules of Russian Railways for the return of electronic tickets

Returns are regulated by the rules of the carrier - JSC Russian Railways. An e-ticket can only be canceled before the boarding coupon has been issued for it. Travel document for travel in Russia and CIS countries surrendered at any time before the departure of the train.

On international trains

If electronic registration not completed, you can return an unused electronic ticket for an international train (far abroad) at least 6 hours before departure from the passenger boarding station(departure time is indicated in the e-ticket coupon).

Electronic registration has been completed, then it is possible to board a train to non-CIS countries. no later than 1 hour before the train departs from the starting station of the route And no later than 6 hours before departure from the passenger boarding station (according to the time in the control coupon).

Returns can be processed as standard:

• If registration failed;
• If registration was completed, but the train started moving without a passenger;
• If registration took place before the departure of the train(more than an hour).

Claim return

The claim refund applies to the following cases:

1. by bank transfer;
2. before the departure of the train (less than an hour);
3. late(more than 12 hours);
4. late (more than 5 days) for good reason with her evidence.

The passenger has the right to submit a claim for a refund within six months from the date of the incident (the date of departure of the train).

The decision takes a month. Upon its occurrence, the citizen is sent a corresponding notification.

Is it possible to cancel a purchase on the Russian Railways website?

On the carrier's website return of e-ticket allowed, for which a paper boarding coupon was not issued.

Change your travel document

The algorithm of actions is simple:

• go to your personal account on the website;
• find the desired coupon in the list (“my orders”);
• in the menu (“more details”) you change the status of the ticket (“refund”).

Please note that if you refuse, part of the money is lost; it depends on how many hours are left before the departure of the train.

Important! It is impossible to exchange an electronic ticket for another - you will have to cancel the purchase and then purchase a new pass.

Step-by-step instruction

The surrender procedure is simple for any network user:

1. Go to the Russian Railways portal to your personal account.
2. Click on “my orders” or on the specified last name.
3. Find the required e-ticket in the list. Click “request ticket status”, a message about electronic registration and a button prompting you to issue a refund will instantly appear.
4. Click “issue a refund” and an additional window will pop up with information about the refund amount.
5. Please read the terms and conditions carefully and click “yes” if you have no objections.
6. A corresponding message about the return will appear in the coupon status. This completes the procedure on the site.
7. Click on "Return Coupon" if you want to print it. You must keep it until you receive the amount due.
8. Click on "exit" in the top right corner.

How to return money?

After returning the electronic coupon, the user has a question about how to return the funds.

No need to worry, they will return the same non-cash way. Payment is made by bank card, and the amount due is transferred to it. For this no need to re-enter your bank details, the system does this automatically.

Having missed the train, contact the cashier. To return the money, the passenger is given a confirmation of the return of the seat at the ticket office and corresponding statement.

Transferring funds to a card

Funds will be credited immediately after the electronic coupon is assigned the status “refund issued.”

Important! Even if you return a ticket issued online through the ticket office, the amount is still transferred by bank transfer to the card.

Detailed information is available on the Russian Railways website If you have any questions, please contact the Unified Information and Service Center.

How much money is retained when returning an e-ticket?

The amount directly depends on the time of refusal of the issued electronic coupon:

• ticket price– 2 hours before departure;
• 100% of the ticket price and 50% of the price of a seat in a reserved seat– 2 – 8 hours before departure;
• full price of any ticket– 8 hours before departure.

Russian Railways does not refund the entire amount spent. You will have to pay a return fee - 185 rubles 40 kopecks (for one place). Its size is established by the Federal Tariff Service of the Russian Federation.

When traveling internationally

For electronic tickets for international trains The amount of funds credited to a bank card depends on the timing of the return:

1. 6 hours before train departure the fare will be refunded (ticket price + reserved seat cost);
2. less than 6 hours before train departure There are no refunds for travel costs.

When returning an electronic ticket for an “international” train, the fee is 10 euros (for each seat). Calculated at the rate of the Central Bank of the Russian Federation on the day of the issued return.

When traveling around the CIS countries and neighboring countries

Trains from neighboring countries and CIS countries have their own scheme for calculating refund amounts.:

1. ticket price (except for a reserved seat) – less than 6 hours before departure;
2. ticket price and 50% in a reserved seat – less than 24 hours before departure;
3. the price of any ticket is more than 24 hours before departure.

Return deadlines

Money is credited for the returned electronic coupon within the specified period - from 7 to 30 days from the moment of registration of refusal.

If there is a delay in the money transfer, contact the bank branch by filing a claim.

The procedure for returning an electronic train ticket is convenient and cost-effective compared to canceling an air ticket. The details of the procedure can be found on the Internet resource.

How to buy a train ticket online? We recommend watching the video: