How to return money for a purchased item on Aliexpress if the product turned out to be of poor quality or did not arrive on time. Aliexpress does not return money - what to do, where to write

Even if you have been ordering from for a long time, something unpleasant can happen to you at any moment - the seller sent you an obvious defect, the package got lost somewhere along the way, or you simply changed your mind about the purchase and want to get your money back. There has long been a successful practice of returning money through a dispute or canceling an order. Let's figure out how to do this as quickly and painlessly as possible.

Reasons for returning money to Aliexpress

Refund through the dispute system on Aliexpress

Having received the treasured package, you open it with anticipation, and instead of feeling joy, you receive deep disappointment. There is no need to be upset in advance - you can always get back what you spent by opening a dispute with an unscrupulous seller. You can open a dispute for the following reasons:

the track is not tracked for a long time;
the parcel did not arrive on time;
customs did not allow the goods through;
the characteristics of the product differ significantly for the worse from those stated in the description;
the product turned out to be defective;
the goods were damaged during transportation;
the seller mixed up the size, color or quantity of the product.

If in the first three cases the seller agrees to return the money without much wrangling, then in the remaining cases we will have to fight for our money and knowledge of the basic rules for conducting a dispute will arm us in this difficult struggle. Let's look at the example of a product not matching the description, so we received a phone case of the wrong size.

We go to the website, to the My Orders section.

Select the problematic order and click the Open dispute button.

In order to start the dispute process, select a problem from the list of suggested ones and note that the goods have been received.

On the next page, it is especially important not to make a mistake when choosing a solution to the dispute that satisfies you. You should not demand a full refund; leave the seller at least 10% of the cost. The vast majority of disputes with a partial refund end quickly and always in favor of the buyer, while a dispute with a full refund can last indefinitely. The seller will prolong the dispute until the last minute, assuring you of the quality of the product. In this case, your categoricalness and integrity can play a cruel joke.

Choose a partial refund, indicate the amount and describe your complaints about the product in your own words. Write simply and briefly. Add a couple of photos and press the Send button.

The seller is given 5 days to resolve the dispute, and if your claims are satisfied, you will receive a message of this type.

But be prepared that the seller will follow the principle and you will have to argue for your rightness.

How does a refund for a purchase on Aliexpress work?

So, the seller agreed to the proposed conditions and decided to return your money. He confirms the dispute and the order status changes. In order to see the stage of the refund, go to the problematic order and click the payment tab. A special form clearly shows all stages of the return.

Payment for purchases occurs through different payment systems, and they all have different return periods. So, to AliPay the payment will be returned on the same day, but to the Yandex.Money online wallet you will have to wait 10 business days. A special table will reveal this issue in more detail.

“Golden” rules for disputes on Aliexpress

If you adhere to the following rules, you will be able to maintain not only your blood relations, but also good relations with the seller:

support your claims with photographs, at least three of which clearly show the non-conformity of the product;
play on psychology - don’t demand a full refund, leave the seller at least $1;
If the seller demands to return the goods, do not refuse under any circumstances, agree to do so, but at his expense. Just tell him that the cost of shipping may exceed the price of the product itself;
do not insult, blame or write to the seller that he is wrong.

In order to never find yourself in similar situations, carefully study the rating of the seller and the product, the number of true reviews before paying for the order. Try to avoid products at suspiciously low prices and then you will be left with not only your money, but also your nerves.

Modern consumers often prefer shopping in the Aliexpress online store, because it helps save time and sometimes money. However, with parcels from a distant country, different situations occur on the way to the addressee. Sometimes a product is not allowed through customs, is lost in the mail, or is of poor quality.

Money back guarantee with Aliexpress

There can be a huge number of reasons for using this online store: affordable prices, saving time, ease of choosing the right products, the ability to communicate with the seller via SMS. However, all these advantages are complemented by a lot of problems that make consumers wonder how to get their money back from Aliexpress? For example, you may not receive your parcel at all, or the item may not suit you, may be defective, or may be of a different size. In this case, you will have to cancel the order and request a refund of the payment made through a dispute on the official website.

To find out how to return money for goods on Aliexpress, and whether this can be done, you need to go to the official website of this online store. The owners of the organization guarantee a refund to their customers. How long it takes to return money from Aliexpress depends on the specific case and the supplier of the goods. The general rule is that funds for a paid purchase must be returned to the buyer before the order is confirmed. The client himself notes this point through his personal account on the website. Here you can view information on all your orders.

The seller has the right to extend the waiting period for order confirmation by up to 15 days. The report starts from the moment when the client closed the order or the deadline for this has expired. The “extended protection” option can be used by agreement with the client in case of a long delivery period, parcel delay, in relation to certain goods. However, in some cases the protection ceases to apply:

If the seller does not agree that his product does not correspond to the description on the site.
If the buyer does not receive the goods.
The purchased item matches the description, but is no longer needed by the consumer.
The buyer himself canceled the dispute.

In which cases the money cannot be returned:

If you have confirmed that the product is free of defects.
If you did not start a dispute in a timely manner, before closing the order (even if the product is defective).

How to return money from Aliexpress in a dispute

Making a purchase on the site is very easy, and you will have to pay for it immediately. Use it. However, it may not arrive for a long time or other difficulties may arise. How to return money from Aliexpress in this case? You need to contact the site administration through the dispute opening form. This feature is available to all AliExpress customers. A prerequisite for starting a dispute is a period of at least 6 days from the date the purchase was sent by the supplier.

The reasons may be the following:

the item was not delivered on time;
The received product is of inadequate quality.

To place a request to cancel an order, the customer needs to complete a number of actions:

Log in to your AliExpress account.
Go to the orders tab, which is located at the top of the toolbar.
Place a request to cancel the order (it involves returning the money that the buyer paid for the purchase).
Select the “Open dispute” function, available in the tabs for each order.

To open a dispute, the client must fill out a standard application form. Here you will need to note the main points regarding the required order, describe the problem that has arisen, the elimination of which falls on the supplier. When all points of the application are completed, the client sends a request and waits for a response from the seller. Buyers who managed to receive the ordered item at the time of sending the request will need to supplement their request with confirmation in order to win the dispute. It accepts comments from other consumers from chat, photographs, video materials, etc.

According to the rules of the service, the client can count on the following:

He will be refunded part or all of the purchase amount.
The purchased item will be replaced with a similar one.

How to return money to Aliexpress after a dispute

The question of how quickly funds are returned depends largely on the supplier. The seller may not confirm the cancellation of the purchase, extending the waiting time for the purchase. When the parties agree on the return of money, the dispute is closed. Nothing depends on the buyer, so no action needs to be taken. The amount of refunded funds cannot exceed the cost of the order excluding postage. Upon completion of the dispute, the client must receive the transfer within 10 days. If an Allpay card was used for payment, the funds are transferred to it within 1 day.

Where do they return money from Aliexpress after a dispute?

When making a purchase, the customer must pay immediately. For this, credit or debit cards, mobile phone balance or electronic payment systems are used. Upon completion of the dispute, funds are transferred to the account from which the order was paid. AliExpress works with the following payment systems:

Bank cards Visa, Master Card;
WebMoney;
EBANX;
Yandex money;
Maestro debit cards;
QIWI wallet;
Western Union;
Allpay cards.

Right to a partial refund on Aliexpress

In certain cases, the parties may agree to partially reimburse the purchase price. How to get some money back from Aliexpress? It is necessary to file a claim with the supplier regarding the inadequate quality of the goods and resolve the issue of refund. Conditions are negotiated individually. The supplier is obliged to return the money within 10 days from the date of agreement.

Video

When ordering things and items at competitive prices on Aliexpress, buyers have every right to cancel the order even after making payment. But this is only possible if certain conditions are met. Many customers are interested in whether if they cancel their order on Aliexpress, they will get their money back.

The buyer may decide to refuse the ordered product for many reasons:

there were no funds to pay;
the product suddenly became unnecessary;
it took too long to process the order, resulting in the buyer getting tired of waiting;
the merchant increased the price of the goods;
the buyer has decided that the product is not suitable for him for some reason;
the merchant is not able to send the goods in a way convenient for the customer;
The selected product was out of stock.

Another reason for canceling an order may be the minimum amount required for the supplier to send the goods. For example, a buyer ordered a product whose cost is 2 dollars, but the product must be ordered from a merchant for an amount of at least 10 dollars.

The customer has the right to cancel an order on Aliexpress even after payment has been made, but it is valid when the merchant has not yet dispatched the goods paid for by the customer. You can cancel an order unilaterally, even if you made the payment just a few minutes ago.

In order for the delivery of goods to be canceled at the initiative of the buyer, you must wait for the supplier’s response. The latter is given several working days to confirm this action. Another order is canceled without confirmation from the merchant if the period given to him to process the order has expired.

How to cancel an order on Aliexpress and get your money back

Are you wondering how to cancel an order on Aliexpress? To do this you need to do this:

For the supplier, the best reason for refusal is the wrong choice of goods by the buyer. In this state of affairs, the administration of the most popular Internet site does not use any sanctions against traders.

It often happens that suppliers themselves decide to terminate a sales transaction, inviting buyers to choose one or another reason that will be more profitable for the merchant. This option is optimal, for example, if the required product is not in stock, the wrong style is available, etc.

When canceling an order, it is better to indicate a reason that is beneficial for the supplier in order to be able to quickly receive the money back. Now the customer has only one question: if the order on Aliexpress is cancelled, how can I get the money back quickly and is it realistic? If you meet the seller halfway, then he will not keep you waiting long for an answer (if, of course, he is a respectable supplier).

And it’s worth noting that things are easiest with unpaid orders. They do not require any action on the part of the merchant, so there is no point in canceling them. The buyer is given 20 days to pay - if after this period he does not make the payment, the order is automatically closed. The "Pay Now" button will change to "Add to Cart".

How to return a canceled order on Aliexpress

After clicking “Cancel order” there will be a message that the order is awaiting confirmation from the merchant. And the order status indicates that the supplier is processing the order.

If at this point in time you began to think about how to return a canceled order on Aliexpress, then there is a “Resume order” button especially for you.

When the supplier confirms the cancellation, the status "Payment Processing" will appear.

Not only the buyer, but also the Aliexpress administration has the right to cancel the order. This happens when the supplier has been suspected of fraudulent activities. In this case, the order is frozen until the circumstances are clarified and the seller provides evidence of his integrity. But if the supplier really turns out to be a fraudster, then the order is canceled by the administration.

What to do if the order for Aliexpress was canceled by the administration staff? This is a question asked by many buyers who are faced with this problem. And you just need to wait for a refund for the paid goods. In principle, the site is configured so that buyer protection works well. Therefore, the money will be returned to the customer, but within the established time frame.

Will money be refunded for a canceled order, when and where?

So, if you cancel an order on Aliexpress, then the question of whether the money will be returned is a definite answer, yes! The supplier does not receive the customer's money until the latter confirms that he has received the package and is satisfied with the goods sent. If you have already made the payment, but have changed your mind about purchasing the product, while waiting for delivery, you can safely cancel the order. You just need to wait for confirmation from the supplier after this.

Therefore, if you canceled an order on Aliexpress, then you should be interested in when the money will be returned. And the funds arrive to the customer from 3 to 20 days. This period depends on the chosen payment method. As a rule, users note that the average refund period is 5-7 business days.

Buyers also note that money is transferred to virtual accounts faster than to card accounts. Money from the Internet site is returned only to where you transferred it from - to, and, etc.

Sometimes it happens that you cancel an order on Aliexpress, but the money is not returned. Most likely, too little time has passed. To be absolutely sure that the money will be returned, you need to monitor the information that is visible in your personal account in the “Payment” tab. The date on which the funds were transferred is indicated here.

But this date does not mean that the money has already arrived in your account - it indicates that the funds have been sent. And the transfer can take several days or weeks, which is related to the activities of the payment system or bank. But if within 10 working days from the specified date there is no money in your account, then it is better to contact Aliexpress user support to find out the situation.

Now you know when the money will arrive if you cancel your order on Aliexpress. But it is also important to take into account some difficulties that may arise when canceling an order.

What problems are possible when canceling an order?

The supplier is not always able to confirm the cancellation. This happens when he has already sent the package to the customer. However, the supplier does not always act honestly - in order not to confirm the cancellation of the order, he may provide the track number of a parcel that he did not send at all or sent to some other buyer.

In this case, the customer must request a scan of the postal notice or other documents confirming the honesty of the supplier. If the merchant does not provide the necessary documents to confirm the shipment of the goods, then he is lying and you can safely file a complaint with the site administration.

If the seller sends the buyer the track number of the “left” parcel, you can notice this while tracking the parcel. But in this case, it will no longer be possible to cancel the order, since the package has supposedly already been sent by the supplier. Therefore, here you will need to open a dispute and point out the fraudulent actions of the supplier. Let the site administration get involved and punish the negligent merchant if he really is engaged in dishonest transactions.

When the seller has not yet dispatched the order, the money will be returned to the customer automatically. At the same time, the site administration punishes the supplier with fines. Therefore, honest sellers try to quickly send the ordered goods to the buyer. In this situation, the buyer, having paid for the goods, can no longer change his mind and cancel the order, since the parcel is already sent to him.

How to cancel a paid order on Aliexpress

allows any buyer to purchase goods at low prices. People from all over the world buy clothes, shoes, accessories, equipment and various gadgets of high quality here without spending a lot of money.

It’s convenient to choose, buy and pay for goods on Aliexpress.
For various reasons, you may need to return the product to the store: poor quality, manufacturer defect, or simply the item did not fit.
Where is the money returned and how can I check that the refund has been made? You will find answers to these and other questions in the following article.
If you don’t yet have an account on Aliexpress, then you can create one by following a few steps. Read how to do it correctly. You can also watch the video instructions at this link and register yourself.

How and where do they return money from Aliexpress after a dispute, how to check?

If you are not satisfied with the product according to some criteria or the seller turns out to be a fraud, you need to open a dispute. When the dispute is resolved in favor of the buyer, you want to get your money back quickly. How and where do they return money from Aliexpress after a dispute, how to check?

Payment	Return	Crediting money in days	Method for checking the receipt of money in the account
From a Visa or Master Card credit card	To a Visa or Master Card credit card	5-14 days	via an ATM, bank branch, via SMS, which will be received after the money is credited
Maestro - debit card	on Maestro	5-14 days	via ATM, Internet banking, bank branch, via SMS
From the WebMoney payment system	To the electronic wallet of the WebMoney payment system	5-10 days	Check your e-wallet balance
By bank transfer	Bank transfer	5-10 days	Check your account at a bank branch
Through Wester Union	Western Union	5-10 days	Receive cash at a Western Union money transfer point
From Qiwi wallet	To Qiwi wallet	5-14 days	You will receive an SMS on your phone about replenishing your Qiwi balance.
Boleto	EBANX	5-14 days	SMS confirmation
From Alipay account	To Alipay account	within 1 working day	check account balance

Remember: Cancellation of a paid order will be possible if the seller personally agrees to the cancellation. According to Ali's rules, the seller may not confirm the cancellation, but continue the process of sending the order. It is impossible to influence his decision.

Refunds from Aliexpress | Ali on a Sberbank card, Visa?

It is convenient to pay for purchases on Aliexpress using a bank card. If the buyer refuses the goods after payment, the money is returned to the same card. Refunds from Aliexpress to a Sberbank or Visa card occur in the same way as to other cards or electronic wallets.

A refund back to the card can be made after the dispute is closed and the seller agrees to make the payment. You can find out about this in your personal account:

Go to " My orders", then " Return and dispute».

Refunds from Aliexpress | Aliexpress | Ali on a Sberbank card, Visa?

Details of the dispute can be seen on the next page, which stores data about the seller's decision.

Refunds from Aliexpress | Aliexpress | Ali on a Sberbank card?

If you see this data, it means that the order status should contain the following inscription: “ Dispute closed, refund". Within 15 days you will receive your money.

Refunds from Aliexpress | Aliexpress to Sberbank card, Visa?

Advice: If more than two weeks have passed and the money has not been received, then contact Ali support.

The problem of delayed money may be due to fraud by the seller or a delay in the transfers themselves. Also, money may hang on another account if incorrect personal information is provided. The money is returned to the card within 5-14 days. To find out that the money has been received, you need to go to a bank branch or view the balance through an ATM.

Important: Often money is transferred to the bank from Aliexpress to a new non-existent client card. In this case, you need to contact a Sberbank branch and write an application. Within 24 hours, the money will be credited to the desired card.

To avoid unpleasant situations with a dispute or a refund, treat your purchases on Aliexpress responsibly.

Video: How to get money back on Aliexpress.com? All situations

0°

The Chinese online store provides the opportunity for consumers to return money spent on purchases. How to return money from Aliexpress? The program of action depends on the specific case.

If you just ordered a product, but for some reason changed your mind (for example, you found a better offer), then you can safely cancel the order, the money will come in full quite quickly back to your card or wallet (depending on what method you used to pay for). Other situations require a more thorough analysis.

Situation one. No delivery

All the promised deadlines have passed, but the desired package is still missing. Decide for yourself whether you agree to wait a little longer or don’t want to languish in anticipation? Your steps:

Send a claim to the seller in the standard application form located on the portal. Discuss deadline extensions or refund conditions. Failed to reach an agreement? Continue to the next point.
Please refer the issue to the administration of the online store.

If the decision is positive, you can count on full compensation of expenses.

Situation two. Mismatch or defect

The long-awaited parcel arrived, but it did not bring joy, but disappointment. The photo showed a completely different thing, and this one is not needed for nothing. You have 15 days to submit your claims.

The procedure is identical to that in the absence of delivery. Have evidence that a completely different item was sent. Take photos of the unsuccessful new thing, attach copies of documents.

Before you think about what demands to put forward - insist on full compensation or be content with partial compensation, keeping the new product for yourself.

Situation three. The order is still in stock, but I changed my mind

There are chances to get your money back if the thought that the purchase is unnecessary came while it was in the store. Cancellation of an order on Aliexpress, confirmed by the seller, entails a full refund.

The seller may refuse to confirm the cancellation, citing the fact that he has just sent the parcel. Then ask him for documents confirming transportation. If they are not provided, complain to the store to the portal administration.

Situation four. The order is on its way, but I changed my mind

If the item has already been sent, it is more difficult to return what you spent. Talk to the seller, but be prepared to pay some of the shipping costs.

Situation five. The order arrived, but I changed my mind

The purchase was delivered, and you decided that you made the wrong choice. Such a reason is considered valid only in two cases: when delivered from a Russian warehouse or with the “Return Guarantee” option.

Additional terms:

the right is valid within a week after receipt;
the product, its packaging and all accompanying documents are returned safe and sound;
mental tossing brings small expenses - you will have to pay the cost of shipping.

With Russian delivery

When a new item is shipped from a warehouse located in Russia, local delivery rules come into force. They apply only to orders from Russian citizens. You can see where your purchase is coming from in the product information.

Unconditional return

Additional guarantees apply to the assortment of the specialized Mall section, as well as if the seller, on his own initiative, provides such bonuses.

When submitting your application, don’t forget to include the magic phrase: “Backward Guarantee.”

The following rules apply:

underwear and swimsuits are returned to the store only because they are defective;
the item must not have damage, signs of wear or use;
the buyer provides a complete set: labels and documents, packaging and accessories.

In other cases

Refunds on Aliexpress are not provided if the purchase is already with you and it does not fall under any of the listed types. Try writing to the seller. Perhaps he will meet you halfway.

Situation six. Got "Adibas"

The store provides additional guarantees of authenticity for certain product categories: jewelry, consumer electronics and smartphones, tracksuits and shoes. You can make a claim if you discover that you have received a counterfeit item. The standard period is 15 days from the date of receipt of the parcel.

When the fact of counterfeiting is confirmed, you will be reimbursed for all expenses.

How the application works

Start

On the individual orders page there is an application form indicated by the “Open dispute” button. The function is limited by a time frame: disputes are allowed 5 days after sending and no later than 15 days after the expiration of the delivery period. If you are unhappy with the order, you are allowed to start a dispute about it only once.

Please indicate the following circumstances:

whether the product is received or not;
desired amount;
offer your options for paying for return shipping;
check the “return guarantee” box if you are eligible;
attach evidence: photos or videos, scans of documents.

Negotiation

Wait 5 days, during which time the store must contact you. If your request is ignored, the application will be decided in your favor.

The seller offered unacceptable conditions - appeal to the resource administration.

Is the dispute about poor quality? If the seller manages to prove that the product is quite acceptable, your application will not be satisfied.

By authority

The Aliexpress team handles disputes:

in case of consumer complaints;
if the issue remains relevant for more than 15 days;
The order delivery time has expired and the goods have not been received.

It takes up to 2 months to process claims.

Don't forget to attach supporting documents. The administration has the right to request additional information. Check your email and review the data on the Claims Center page.

If negotiations with the store are successful, you can withdraw your complaint.

Questions about payment procedures

“I canceled my order on Aliexpress, when will the money be returned?” If the decision is positive, the transfer will take 10 working days. If the dispute involves the return of products, the time is counted from the moment the unsuccessful purchase arrives at the warehouse.

“Where is the money returned after a dispute on Aliexpress?” To the bank card or e-wallet from which you paid for the purchase. If an item is purchased at a reduced price, the amount will be received without a discount - only what you paid.

“Who reimburses shipping costs?” Typically, the buyer only pays for the delivery of the parcel to the Russian warehouse; the store bears further costs.

Reasonably and on time

It is possible to get your money back from Aliexpress, but not in all cases. It is important to meet the deadlines and convincingly justify your intention.

Please note that you will have to spend time on explanations, most likely in English.

Experienced users advise resorting to disputes only in extreme situations, when the product did not arrive or turned out to be outright defective. Make your choice responsibly by studying the information about guarantees and delivery of goods in all details.

P.S. Friends, when shopping in online stores, be sure to use. As they say, if you save, you earn it!

With this I want to say goodbye to you, happy shopping everyone!