How to unblock Rostelecom Internet after voluntary blocking. Voluntary blocking of the Internet, TV and telephone of Rostelecom

Your favorite phone was stolen, or you managed to lose it somewhere, or you simply want to switch to another operator - these are, perhaps, the main reasons for blocking the SIM card of the MTS mobile operator. Of course, it’s a pity for a lost phone, because an attacker will use it, he will have access to your contacts and messages, and a simply lost device may contain confidential information about bank cards and access codes, and this is always associated with the loss of one’s funds. It is for these reasons that it is important to know how to block an MTS SIM card. Let's look at several available methods.

MTS has foreseen different developments and offers its customers several blocking methods. At the same time, it is possible to deactivate the SIM card permanently or for a while using the “Voluntary blocking” service.

Blocked forever

In this case, there are 3 options:

Call the customer support center

To do this, you just need to call customer support at 0890 and ask the operator to suspend the service. If it is not possible to do this from a device with an MTS SIM card, then dial the number 8-800-250-0890 from any other device, provide the details of your SIM card and its owner, and ask for blocking. But if the owner is another citizen, then only he can do this, and they won’t even talk to you. After identifying the owner of the SIM card, the operator activates the blocking.

Using your personal account

Another convenient way to block an MTS SIM card is to use the functionality of the subscriber’s personal account page. You need to go to the official website, go through authentication, that is, verification by entering your login and password, and after that the operator’s subscriber’s account will open to you. On the page, find the “Blocking” link at the very bottom, and on the new page that opens, immediately click on the “Next” button, without touching the “Voluntary blocking” item. Next, follow the instructions provided and the number will be blocked forever.

Contacting the MTS branded communication salon

If all these options are unacceptable for you, then you can contact the sales office with your ID card and block the SIM card forever.

These are the main ways to urgently block your number; this should be done immediately, before attackers are able to use it for their own selfish purposes.

Temporary SIM card blocking

Fortunately, you have not lost either your smartphone or your SIM card, and you are not interested in the eternal blocking of your subscriber number, but you simply do not plan to use the company’s services for some time, that is, are you planning to resume using your SIM card in the near future!? For such cases, MTS has developed a very convenient service, which is called “Voluntary blocking” of your number. As the name suggests, the service provides the ability to temporarily block your number. And this time is determined by the subscriber himself. Then you can do it again at any time.

Temporary blocking conditions:

It is not possible to use the card; calls from such a SIM card are only available by calling the emergency number 112.
If the balance at the time of blocking was positive, then the funds are simply frozen until the number is restored to service.
From the moment the service is activated, all mandatory charges according to the active tariff plan and additional service packages of the subscriber are terminated.
The service is activated free of charge and is valid for free for only 14 days. Then for each day a fee of 1 ruble is charged.

Connection

The connection can be made in one of the following ways:

By activating the USSD request * 111 * 157 #.
Through a free call to the short service number 1116. After dialing, you must follow the instructions you heard.
Through the functionality of your personal account, which can be accessed on the official website mts.ru. You need to find the “Blocking” item and select it, then check the box next to the “Voluntary blocking” menu, and click the “Next” button to confirm.
Call the support service at 0890 or 8 800 250 8 250 and express to the operator your desire for a voluntary temporary block.

Shutdown

Disabling the service is carried out in the same ways:

Personal visit to the MTS communication salon.
User's personal account.
Call support.

An unplanned vacation, relocation or long business trip force us to suspend the usual rhythm of life. If a pet can be given away for foster care, and water and electrical appliances can be temporarily turned off, then what to do with the Internet? Is it necessary to terminate the contract with Beeline during departure, and what alternative options can the operator offer?

“Voluntary blocking” is included in the list of standard services. It is available to all Beeline subscribers. Service provided for free for up to 90 days, but subject to several simple conditions. Let's look at them in more detail.

“Is it possible to block the Internet while on vacation?” - one of the most frequently asked questions to Beeline technical support. Yes, it is possible to temporarily disable access to the network using the “Voluntary Blocking” service. The service allows you to freeze a subscriber's account up to 90 days. During this period, no subscription fee is charged to your personal account, and the device itself is disconnected from the main network for the duration of the service.

The time frame for disconnection is chosen by the subscriber himself. This can be either 5 days or 89. The main thing is that the period does not exceed 90 days.

Subscribers of the set-top box rental service can also take advantage of the temporary suspension of network access. But the fee for using the set-top box will be charged in full, despite the user’s lack of Internet access. To avoid unpleasant situations, think through your schedule for the rental period in advance or do not forget to top up your account at the time of departure. Subscribers to the “Rent for 0” service can suspend access to the network for only 60 days.

How to enable “Voluntary blocking”?

There are three ways to disable Internet access:

independently in your Personal Account;
over the phone with a technical support operator;
in the sales office with a company employee (you should write an application for temporary blocking of access).

How to disable the Beeline “Videomir 18” service: options for disabling via telephone and Internet

Please note: service available only once within 30 days(calculation period from the moment of payment until disconnection). Another prerequisite is a positive balance on the subscriber account.

To temporarily disable Beeline home Internet through your personal account, use this scheme: log into your personal account → “Profile” tab → “Account blocking” link → “Block”. In the pop-up window you can select the disconnection period and read about the terms of service. Something went wrong? Contact technical support for help at 8-800-700-8378 (the service is available around the clock, calls are free for Beeline subscribers).

You can remove the blocking using an identical connection scheme - through your personal account, at the company office, or over the phone with an operator.

After unblocking, the subscription fee, which was never used, is returned to the subscriber’s account. The amount of refunded funds is proportional to the full days of being offline. The money will automatically be credited to the subscriber’s personal account after canceling the service.

What should I do if I do not have time to unblock Internet access on my computer within three months? If the subscriber is in no hurry to reconnect the Internet, the system independently activates his personal account after 90 days. Access to the network will be restored, and the subscription fee will continue to be credited to the operator’s account.

There can be a lot of reasons for voluntary blocking of Rostelecom services, be it the Internet, TV or telephony. Usually, subscribers, when going on long trips, business trips and trips, freeze services, thereby avoiding unnecessary financial costs. The blocking procedure does not take much time and is connected the next day after the application.

Blocking of Rostelecom Internet services

How to temporarily block TV

Freezing a phone number from Rostelecom

support service (8-800-100-08-00). After a short conversation in which you must provide your passport details, the number of the agreement concluded with the provider and the secret word, the operator will turn on the blocking.

Another option would be to set it up yourself through your personal account. To do this you need:

enter your username and password and enter your personal account;

go to the list that lists your connected options and services;

select the line called “Home Internet”;

go to the page with the service and find the “Voluntary blocking” service;

indicate the expected period of “freezing”;

save the specified data.

The service will be activated only the next day after completing the application.

When you contact the office, you will need your passport and contract number; after reviewing the data provided, the specialist will issue an Internet block.

Required conditions for connecting to the service:

“freezing” period over 5 days;

maximum – 90 days;

no debt;

Availability of funds in the subscriber account to pay for 1 day of previously connected basic services and other options.

Attention! During the period of suspension of services, charges for rented equipment continue. The cost of blocking after 30 days is 5 rubles/day. It is also necessary to take into account that at this time you cannot change the tariff and enable or disable options.
If, upon returning from a trip, you find that you have voluntary Internet blocking enabled by Rostelecom, then to disable it you should use one of 3 options: calling a support specialist, setting it up yourself through your personal account interface, or contacting the provider’s office.
To block television from Rostelecom, you should select the appropriate option (through your personal account, by phone, by visiting the office), and follow the previously described scenario.
When using your personal account you need:

log into your account on the Rostelecom website;

view the list of services;

find “Home TV” or “IPTV”;

go to the section with the specified service;

select “Voluntary blocking”;

specify the period for blocking;

Click “Connect” and save changes.

When calling the support service or visiting a Rostelecom office, do not forget your passport and contract, you will definitely need this data.
After submitting the application, access to watching TV will be suspended the next day.

Attention! As is the case with the Internet, the entire period of use of the blocking function continues to be charged for the equipment provided for rent, as well as for the static IP address.

The cost for the first month is 0 rubles, after the 30th day - 5 rubles/day.
Disabling voluntarily blocked TV from Rostelecom is similar to “unfreezing” the Internet.
“Call Home” tariff and how to do it in Rostelecom.
You can familiarize yourself with setting up the MAG 250 television set-top box from Rostelecom by following the link.
Annex M and B technologies: http://o-rostelecome.ru/oborudovanie/annex-m-b/.
If you change your mind about using a voluntary block from Rostelecom, you can remove it either before activation or at any other time; you do not have to wait until the end of the service suspension period. Access to the service will become available in 1 hour.

Was your phone stolen or you lost it and want to block it so that a stranger or attacker cannot use your SIM card?
Do you plan to use MTS services for a long time and want to keep your phone number and SIM card?

Blocking and restoring a SIM card is very easy!

Step 1: Lock your SIM card

Activate the “Voluntary blocking” service, which blocks the ability to use communication services. When the “Voluntary blocking” service is activated, it is not possible to receive a password to your Personal Account from the MTS website.

While in voluntary blocking, monthly/daily fees for the tariff and previously connected services and options are not charged. After voluntary blocking is disabled, the monthly/daily fee for the tariff and previously connected services and options will be charged for the current period.

The service is provided to subscribers of all tariff plans.

Methods for activating the “Voluntary blocking” service:

use your Personal Account
dial the command on your phone *111*157#
call the Mobile Assistant number 1116
call the MTS Contact Center
contact your nearest MTS showroom

Cost of the “Voluntary blocking” service:

Connection - 0 rub.
Daily fee - 0 rub. - first 14 days, 1 rub. - starting from the 15th day. In addition to the MTS Tablet tariff, the fee is 1 rub. starting from day one.
Disconnection - 0 rub.

After disabling the “Voluntary Blocking” service, service tariffs are resumed in accordance with the terms of the tariff plan and previously connected services and options.

Communication may be limited due to the presence of a financial block on the number.
The blocking is set:

if there are no funds in the account
when you go beyond the provided limit (when using the “In Full Trust” service)

Step 2. Recovering the SIM card

When the SIM card is restored, the existing number is reactivated, the personal account balance is restored, and all services that were connected to this number at the time the SIM card was blocked are activated.

There are two ways to restore your SIM card:

contact the MTS showroom in the region where you purchased the SIM card
use the “SIM card delivery” service

In MTS stores, the SIM card is restored upon application:

number owner
number owner's authorized representative

Restoration of the SIM card is carried out only upon presentation of an identification document of the applicant. The authorized person must also provide a notarized power of attorney indicating the powers or a previously issued MTS power of attorney from the owner. When the SIM card is restored, the SMS service is blocked for a day, except in cases of SIM replacement when the owner of the number contacts with a passport.

For SIM card users, a subsequent number change is possible.

After the SIM card is restored within 24 hours, restrictions on making payments through the MTS Money Wallet service apply to the number.

Automatic blocking of the SIM card by MTS

The SIM card is blocked automatically if you spend a long time:

haven't made any calls from this number
did not use any paid services on this number
did not top up your personal account with a negative balance

In this case, restoring the SIM card with the previous number is impossible. You can purchase a SIM card with a new number.

Automatic blocking begins to take effect if the SIM card has not been used for 60 to 183 days; The exact start date of blocking depends on the conditions of the selected tariff plan.

How to unblock

Lock type *	Services available when blocked	How to unblock a number	How to determine if a number is blocked
Voluntary	. Call the MTS Contact Center at 0890 . Personal Area	. through your personal account . in person at the MTS showroom . by calling the MTS Contact Center . in dealer showrooms	You are calling: They call you:
Financial	. Call the MTS Contact Center at 0890 . Mobile assistant (call 111: balance check, payment receipt, promotions) . Personal Area . MTS Service - *111# (balance check, payment receipt, terms of your tariff plan) . call emergency services (number 112)	Top up your account with the required amount (depending on the tariff) / Pay the invoice (you can check the invoice amount using the command *132#).	You are calling: . “The call could not be established. Please call your network help desk. The call cannot be completed, please call your Customer Service" They call you: . “The subscriber is temporarily blocked. Sorry, the mobile number is temporarily blocked"
Automatic blocking of the SIM card by MTS		Buy a SIM card with a new number	They call you: . “The subscriber is temporarily blocked. Sorry, the mobile number is temporarily blocked" You are calling: Outgoing communication is not available because SIM card is not registered on the network

Faulty/deteriorated SIM card

Like any technical device, a SIM card can break or fail due to physical wear and tear. In this case, you need to contact any MTS salon to replace the faulty SIM card with a new one for free. The MTS number, tariff plan, connected services and account balance will remain unchanged.

The SIM card is replaced upon application by the owner of the number and upon presentation of an identity document.

For subscribers of the mobile operator Beeline, absolutely all conditions are provided for comfortable use of tariffs, services and options. This can be argued, since the operator offers all sorts of ways to manage its tariff plans and functions of disconnecting/connecting services.

One of these convenient options is “Voluntary blocking”. Surely many owners of home Internet from Beeline have not only heard about it, but also used it. After all, it gives you the opportunity to save money. How does the service work?

For example, you are going to live in the country all summer and take a break from all the technical capabilities of the 21st century (TV, tablet, Internet, etc.). Or you will be moving and you will not need to use the Internet during this time. Or, most likely, you are going on vacation. It is precisely for such cases that there is a voluntary blocking from Beeline. It allows a home Internet subscriber to disable it for a period of no more than 90 days absolutely free of charge. And then also connect the Internet back.

Enabling and disabling voluntary blocking

You can do this in just a couple of minutes from your personal account by going to the official Beeline website. If you don’t have a personal account, we strongly recommend creating one for your convenience in using services and options in the future. After entering your account, find the “Internet” section and in it the “Voluntary blocking” option - turn it on. How to remove the voluntary blocking when you return from vacation? In the same way, go to your personal account, the “Internet” section and turn it off. Everything is very simple and fast, as you may have already noticed.

It is important to remember that if you have activated a voluntary Internet blocking on your Beeline number, and after 90 days you simply forgot to turn it off, then the Internet itself will begin to operate, provided that the account balance is positive. By the way, you can activate the service only with a positive balance. Let us remind you once again: the very fact of enabling/disabling the option is absolutely free.

There are two important points that the client needs to know:

If you are a user of a TV set-top box, keep in mind that the option does not apply to it. But if it is connected to the “Rent for 0” tariff, then you can suspend its operation for 60 days.
If you have already activated the option, its effect has expired, or you have connected the Internet again yourself, then you can re-enable “Voluntary blocking” in no less than 30 days.

Not every person will want to go through the process of connecting to the service on their own. And here the Beeline operator comes to the rescue. By calling which number 0611 or 0622 , the subscriber can voice his question or request regarding communication services. The efficiency of the Beeline operator was appreciated by thousands of customers throughout Russia. The only thing you must be prepared for is that the operator may ask for your passport data or code word, you must provide them to him. The same conditions apply if you make this request to a Beeline employee at the company’s office. In case you do not have the opportunity to come to the office and you prefer to do everything yourself, but for some technical reason you still cannot activate the “Voluntary blocking”, technical support will come to your aid - call the toll-free number 8-800-700-8000.