How to call iPhone service. Apple Technical Support Hotline - 24/7 Help Desk

If you are faced with a problem related to Apple technology or one of Apple services, and you could not solve it on your own or with the help of specialists, it’s time to ask the company for support. We'll tell you how to contact Apple technical support in this manual.

Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.

How to contact Apple technical support by phone

The fastest way to contact Apple support is to call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Apple Technical Support Number: 8 495 580 9557

It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online

Applications and services, specialists will respond to the following contacts:

• 8-800-555-67-34 (Free from any region of Russia).
• 8-495-580-95-57 (Moscow)

You can contact us from 9 am to 9 pm at any of these numbers.

Other communication options supporting Apple Pay in Russia

If you called these numbers, came across an answering machine and just can’t (or don’t want) to deal with it, order a call back. This is done through the official Apple support page. To seek specialist help, go to support.apple.com/ru and select the "Support" section in the upper right corner. Please note that the “Contact support” option will appear just below.

There is no need to worry, an incoming call from Support Apple Pay can be from a number in any country, but a Russian-speaking specialist will speak, and all this will be free.

Don't like phone conversations? Apple Pay support also works in a special chat. To enter it, we repeat all the above steps, but in the third point we select “Chat”. It’s convenient that the approximate waiting time will be shown here.

Is it possible to contact Apple Pay support in Russia if you are in another country?

1. To save money, it is better to call the phone numbers that we indicated at the very beginning, but only through Skype or something similar, otherwise a long international call may unpleasantly surprise you with the cost.
2. Talk via chat. If the page opens in a foreign language, you just need to change the name of the country at the bottom and change the region to Russia.

We hope that our article was useful!

Apple support service exists to help all owners of iPhone, iPad and other devices from this company. Specialists will answer all questions and help solve any problem.

We will look at how you can contact such a service.

1. Phone call

The simplest and most familiar method to all citizens of the countries of the former USSR is to pick up the phone and call the support service. The table below shows numbers for some countries.

Table 1. Apple Support Phone Numbers

As you can see, Russia is on this list, but Ukraine, Kazakhstan and many other countries are not on it. Perhaps some new phone number for these states will appear on the website. If this happens, it can be found on this page.

And if there is a number for your country, all you have to do is call and get advice.

2. Chat with a specialist

To communicate with a company representative, follow a few simple steps, namely:

• Visit this page. Select your device below. There are also sections regarding iTunes, Apple Music, Apple ID, software and other issues.

• Now, depending on the selected section, you will have to select a subsection that directly relates to the problem that has arisen. For example, we chose the “iPhone” section. Now you can select the subsection “Repairs and physical damage”, “Battery, energy and charging”, “System performance” and others. There is also a “Search by Topic” button at the top. The fact is that Apple has a fairly large library with information on solving various problems and, quite likely, with the help of the tools described above you will be able to find information on your issue.

• After selecting a subsection, you will see the most common problems associated with it. To see the solution, you must click on the button describing the problem. And if there is no information on your question in the list, click the “Topic is not in the list” button.

• If you clicked on the indicated button, you will have to describe the problem in the appropriate field and click on the “Continue” button.

• Next, choose the desired option for providing you with assistance - chat or phone call. In the first case, you will be contacted by an operator after entering the IMEI of the device, and in the second, you will indicate your phone number and the desired time of the call. After this you will receive help.

Clue: IMEI is usually indicated on the cover of the device (located at the bottom of the back).

Another option for getting help is to go to an Apple store and get advice there. But the problem is that sellers will not always be able to help you and solve the problem.

But it’s worth a try - in extreme cases, you will be referred to specialists and told how to contact them. Retail locations can be found on this page.

Apple products, like no other devices, are accompanied by a powerful support service even after the sale. Users have access to an extensive network of service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can a consumer expect?

Guaranteed help

As for iPhone support, they are eligible for free telephone support from technical service. It is provided for three months from the date of purchase of the phone (which is why it is important to keep the receipt and the original box). The service's assistance includes: support if difficulties arise with setting up, installing the system and applications, connecting the iPhone to other devices. These are more like consulting services, because... Users are provided with recommendations for troubleshooting the listed problems when using a new iPhone.

There are no restrictions on the number of calls - call at least ten times a day.

Such technical support for iPhone (and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not paid (during the above period after purchase).

Therefore, before contacting the service for advice, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/ru. Before doing this, do not forget to look at the serial number of the phone. It can be found either on the packaging sticker or in the settings of the iPhone itself (in the device information section).

Beeline and Megafon support this service in the Russian Federation. The company’s attention to people with special needs deserves special praise. This provides special settings for communication with services for visually impaired people. The American office even has a separate line specifically for users with hearing and vision problems.

Alternative escort

Another option for getting help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - customer support for the regional App Store.

Calls are accepted exclusively on weekdays - from 9.00 to 21.00. Here you will receive advice on the availability of the device you are interested in, its delivery period, you can place an order, etc.

When, for some reason, you cannot make a call to the specified number, you can use the technical service tips: https://getsupport.apple.com/. In a large list of topics you can find a detailed description of the most common problems with your phone (as well as other Apple devices) and how to fix them.
If there are no ways to solve your problem in the list, send a request to the support service. Try to state the essence in as much detail as possible so that the company’s specialists can quickly find out the reason and contact you as soon as possible. You can submit a request via the link: https://getsupport.apple.com/GetproductgroupList.action?locale=ru_RU, sending your email or phone number to contact us to find out the details.

Communities

Do you speak English at a decent level? You can also visit the Apple Support Communities. In it, users discuss problems with their iPhone in real time with each other, share with others their findings on how to solve them, and consult with specialist company representatives. Here you can pick up a lot of useful tips and immediately put them into practice, without tedious correspondence with services. In the service, correspondence is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the information you need.

The information presented in the community will also be of interest to developers of hardware, applications or iPhone accessories. You can get a lot of ideas to improve its performance or make it more convenient to use.

A good assistant for Apple product user groups is appleusergroupresources.com. You can find like-minded people all over the world. Share the features of using iPhones in different parts of the world. And this is important, given some restrictions introduced at the state level in a number of countries (in the UAE, for example).

As you can see, it is not at all necessary to disconnect the phone number of service centers; there are many alternative options for identifying and fixing any iPhone problems. Therefore, even the end of the required three-month period is not a reason to be upset. In addition, solving problems independently encourages the owner to learn more about the principles of iPhone operation. A lot of useful characteristics are revealed that he did not even suspect about, and not that he actively used. In any case, visiting the above resources will benefit you.

If there are serious software glitches or manufacturing defects, and no advice helps, then you should definitely ask for help from professionals. And now you know where to turn.

There are only 11 service centers authorized by Apple in Moscow, but you will not find their addresses on the official website or in Yandex and Google searches. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. “Secret” information can be revealed by an Apple technical support operator, and only after a ten-minute conversation, which is not very convenient.

Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although a truly official service would accept the gadget under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they take it to an authorized service center for free repair or exchange for a new one, after which you pay for the “repair.”

The saddest thing is that after a visit to a fake service center, they may refuse to service you under warranty at an official service center, since the gadget may be damaged after unqualified analysis.

1. https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, building 13 and m. Vernadskogo Ave., Vernadskogo Ave. 37, building 2, Forum shopping center, 2nd floor
2. http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Polya St., 17 c.1.
3. http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
4. https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d. 1 and metro station Aeroport, Khodynsky blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
5. http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
6. http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and metro station Rechnoy Vokzal, Solnechnogorsky proezd, 11 and metro station Domodedovskaya, Generala Belova d.35, M.Video store
7. http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
8. https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
9. http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.