iTunes store can't connect. Connection to the App Store failed. Make sure you have a good data connection

Apple operating systems and services bear the proud title of the most stable, fastest and most reliable. Indeed, within Apple services, errors and failures occur less frequently than with competitors, but this does not mean that there are no errors at all. Online services of the Apple corporation sometimes behave more unpredictably than the solutions of competitors. Especially when it comes to such a “machine” for selling and synchronizing content as iTunes.

Why do you need the iTunes Store?

Absolutely all Apple users are familiar with the iTunes program and services. This is a powerful media combine combined with a store for applications, music, podcasts, books and films. Recently, the music streaming service has also been linked to your iTunes account.

This is a necessary element of the iOS and macOS software ecosystem, without which the point of using gadgets developed in Cupertino is lost. Therefore, it is very important to have a working iTunes account that functions smoothly at all times, so that you do not lose access to your music collection and programs used on your iPhone or iPad. Alas, everything does not always function smoothly, and iTunes refuses to work, responding only with a connection error message.

Why can't I connect to the iTunes Store? Let's consider all the options that interfere with the normal operation of the service.

Checking your Internet connection

If your iPhone or iPad says “Unable to connect to the iTunes Store,” first check your Internet connection. Even though it’s banal, it happens. Sometimes, due to problems on the side of the router or even the provider, problems arise that prevent a particular computer or smartphone from accessing iTunes services. Ideally, you should have a stable Wi-Fi connection and be close to the router.

If that doesn't work, try disconnecting from Wi-Fi and connecting using cellular data. If the iTunes Store works when connected using cellular data, then you should contact your provider and see if they are blocking access to Apple services.

Problems on Apple servers

Don't forget that Apple has problems too. There was a massive collapse in March 2015 when all services associated with the iTunes Store went down. Thousands of people have tried to download an app or song but only received an error message. No one is immune from a repeat of those events, so before you start panicking and changing something on your devices, go to the official Apple website and make sure that the necessary services are highlighted in green (this signal means that the service works all over the world and everyone has access to him access).

Parental Control Settings

Sometimes a situation where you can’t connect to the iTunes Store on an iPhone, iPad or Mac arises because age restrictions were set at one time. To check this, you need to:

• open the iTunes application;
• go to the “File” menu (in the upper left corner);
• select the “Settings” sub-item;
• there you need to find the “Parental Controls/Restrictions” submenu (yellow circle with images of people);
• when you see several “checkboxes” at the bottom, make sure there is no checkmark next to the iTunes Store; if there is, uncheck it.

In the same menu, you can open or close access to other Apple services, but only the computer administrator can do this.

Rebooting devices

If before you discovered that you couldn't connect to the iTunes Store, you were using it without problems on the same Network and with the same gadget, then you may need to resort to a mass reboot. This is perhaps the easiest way to fix anything.

Start with your router. It is enough to turn off the power by unplugging the plug from the socket, and after half a minute (this time is necessary for a complete reboot) turn it on again. If this does not help, restart your smartphone, computer or tablet. To restart your iPhone or iPad, hold down the Home button and the Lock button at the same time and wait 10 seconds. To restart your macOS computer, press and hold the power button for 15 seconds.

Setting the date and time

Apple gadgets have an interesting dependence on date and time. Many people remember the resonance caused by a glitch that destroyed smartphones and tablets simply because the date changed to 1970, which speaks of iOS’s special love for punctuality. Moreover, many devices (not necessarily from the Apple corporation) cannot access the Network at all if they have the wrong date set, since this prevents web resources from verifying the authenticity of the certificates.

The Internet is already smart enough to calculate the time on your device and the real time in your time zone, and they should match each other. To change the date on a smartphone or tablet running iOS, you need to:

• go to the “Basic” submenu;
• then open the “Date and Time” sub-item;
• Then there are two ways - either you turn on the “Automatic” toggle switch, and the gadget will set the time itself, or find out the exact time and set it manually.

Logging out and logging in to your account

Another way to resolve the “Cannot connect to the iTunes Store” error is a simple “relog”. In order to do this, you must:

• open the Settings application;
• go to the iTunes Store and AppStore submenu;
• click on your name (mailbox address);
• select the “Log out” option, and then log in again and check if the service is running.

Software update

Top managers from Cupertino insist that every owner of a smartphone, tablet or computer from Apple should use only the latest software and call this almost the most important solution to all the problems that arise with their gadgets. To update your device to the latest software:

• open the Settings application;
• go to the “Basic” submenu;
• select the “Software update” sub-item and wait until the update is completed.

Instead of a conclusion

Many of the procedures described above seem banal and ineffective, but in reality everything is different. The structure of Apple's cloud systems is so complex and unpredictable that a simple reboot can radically change the behavior of the gadget. Therefore, before annoying technical support employees, try all the options described above, perhaps one of them will be suitable for you, and the error"Couldn't connect to the iTunes Store" on iPad, iPhone, and Mac will disappear.

When working with the iTunes program, users often encounter problems that cause the program to malfunction. It does not turn on, crashes, cannot connect to iTunes Strore, displays “iTunes Error 2”, “iTunes Error 7”, “error 4”, “error 5”, “error 29” and the error “iTunes could not connect” or "Can't connect to the iTunes Store." In the article we will talk about how to fix the reason why the program does not start and how to configure it correctly.

It is worth noting that the connection to the iTunes Store fails for many reasons, we will try to cover most of them.

Method 1: Change Monitor Resolutions

Very often iTunes does not open on the computer due to permission reasons. Users receive a message that an invalid response was received from the device. Errors are displayed and often this is due to the screen resolution, which is changed in the settings. Not all programs produce various errors because of this, but there are programs like iTunes.

To fix the problem, you just need to right-click on the free area and select screen options. Open them and a link will appear with additional screen parameters where you need to set the maximum.

Method 2: Reinstall the program

Often, the device simply has an old version of the program, or a version that was initially installed incorrectly. This is precisely why it doesn't work.

In this case, you need to reinstall the program completely or update to the current version; there is simply no other way. To do this, open the settings and for everything to work out as it should, uninstall the program. After removal, you need to reboot the device. Before deleting, the running process must be stopped.

You can download the program on the official website of the manufacturer. After installation, the new version of the program should work correctly and without unnecessary problems. Updates come out often and need to try to update with their release.

Method 3: Empty the QuickTime Folder

This will help users who have QuickTime installed. It often happens that the codec does not allow the player to work correctly. Standard reinstallations are not enough here, even if you remove QuickTime from the device and install iTunes again - this will not solve the problem. Below we offer a sequence that must be followed if QuickTime prevents iTunes from starting.

So, to do this, you need to enable it in Windows using Windows Explorer. System32 and find QuickTime there . From there you need to remove everything that is inside.

Method 4: Cleaning up broken configuration files

This problem occurs for those users who performed the update. After it, the iTunes window does not appear, and in this case, you need to launch the task manager and after it opens, we will see that the process is responding and updating, but nothing is really displayed.

In this case, it is worth saying that this is a damaged system configuration. Then you need to delete the file data.

Speaking step by step, you need to display hidden files and folders, after which you need to open the menu with the control panel and set the mode to display small icons in the upper corner, after which you need to enable Explorer options.

In the window that appears, open the “View” tab, scroll down the list and select the item that shows files, folders and drives that have been hidden. After this you need to save the changes.

After this, you need to open Windows Explorer and go to “SC Info” in the Apple folder and delete the files inside sidb, sidd.

Method 5: clean from viruses

Of course, you can’t do anything without viruses, which appear so often on the Windows OS. In order to get rid of the problem, you need to download one of the antiviruses and scan the OS for one of them. There are quite a lot of such antiviruses on the Internet and they are free, so fixing the problem is not so difficult. Go to any site with a free antivirus and download it.

If the antivirus could not detect the virus, then the problem most likely is not with it. If it does, then you should try downloading another antivirus, which may be able to find the problem and fix it.

After removing the virus, you need to reboot the system. After such manipulations, iTunes should work correctly if that was the problem. It is important to look more carefully at the networks you enter.

Method 6: install the latest version

If the user still has an outdated OS, which includes Windows Vista (error 2003). It was popular on weak computers and laptops, as well as on systems with 32 bits.

The company stopped creating and updating iTunes for such OSs back in 2009 due to low popularity and old age. Therefore, it is not always possible. This means that when installing the program, even from the official website, it will not work as it should.

To solve the problem, you need to remove the version that does not work and find a distribution that does work. It can be found quite simply by searching Google or Yandex for iTunes for the XP operating system or for Vista 32 or 64 bit.

Methods 7: Installing Framework on Microsoft

There is iTunes error 7, which is often called 998. It should not be confused with “Error 29”. It is due to the fact that the device is missing a Microsoft .NET Framework component or has a version that is incomplete and is not installed as it should have been.

It is downloaded from the official Microsoft website and after a simple installation you only need to restart the device. iTunes error 7 is a common problem that can be solved this way. The program will download without problems from the official website.

Basically, this is most of the problems that users and users face when trying to get into iTunes and the Store.

Conclusion

There are many problems and errors, “error 6”, “error 7”, “error 127 iTunes”, “iTunes error 7”, “error 29”, and in the end it says “Cannot connect to the iTunes Store”. However, most often the program does not appear for other reasons or due to a combination of certain problems. In the article we tried to analyze the most popular and basic ones. If after this article you still have questions and the program still does not work, then you need to contact Apple technical support or dig deeper. Sometimes you have to completely reinstall the program or even the OS.

iPhone 5s error 9 / blue screen / iTunes does not see iPhone

iTunes is a unique service that allows you to combine purchases and installations made across all devices linked to your Apple ID account. With this app you can sync phones and tablets, back up data and much more. If iTunes stops working for one of the reasons below, it will become a big problem for the Apple user and cause a lot of inconvenience.

Can't connect to the iTunes Store - why and what to do

When you try to connect to the iTunes servers, you may receive a notification that says something similar to “Unable to connect to iTunes,” “Connection and authorization error,” etc. This will interrupt the authorization process and may cause iTunes to stop working. reply.

The reasons for this behavior of the program may be the following:

• Unstable or non-functional connection to the mobile Internet or Wi-Fi network.
• Outdated or outdated version of the iTunes application.
• Damaged application files.
• Poorly functioning USB adapter.
• Incorrect date and time settings on the device.
• Outdated or outdated iOS version.
• iTunes servers are down.

How to get rid of the problem

Below we will list methods that will allow you to cope with all the possible reasons described above. If you do not know why exactly the error appeared in your case, then use all the instructions one by one until the problem disappears.

Restart your computer, application, and device

Close and relaunch iTunes, then restart your computer and your phone or tablet. This action will restart all processes running in the background and possibly resolve the error.

Problem with servers

It is possible, although highly unlikely, that the iTunes servers are currently down due to technical reasons or a spam attack. You can check this: go to a special tab on the official Apple website (https://www.apple.com/ru/support/systemstatus/), which provides information about the operation of all services. Find iTunes, if there is a green circle next to it, then this means that its servers are working, and the problem arose due to something else.

Replacing the USB cable

Check if the USB cable has any external damage: fractures, cuts, kinks. Also, the adapter may not work correctly if it is unofficial. If you have the opportunity, try connecting to another computer with the same cable to make sure that the problem is there.

Checking your Internet connection

Try loading a link in your browser or downloading any file from the Internet to make sure the connection is stable. Reboot your router if you are using Wi-Fi, and reconnect to the Internet from the device itself and your computer.

iTunes Update

Reinstalling iTunes

The program files may be damaged, and updating will not help in this case. If you have not accessed the program files yourself, this means that they were damaged by a virus.

1. Open the antivirus installed on your computer.
2. We search for and remove found viruses.
3. Completely remove iTunes from your computer.
4. Go to the official Apple website and download the iTunes installation file for your operating system - http://www.apple.com/ru/itunes/download/. We install the program and try to connect to the servers.

Changing time and date settings

The problem may be that the date and time settings on your phone or tablet are incorrect, since synchronization checks the authenticity of the application certificate, and if the dates do not match, access to the program will be denied.

1. Open the Settings program on your device.
2. Let's move on to the "Basic" section.
3. Go to the “Date and Time” subsection.
4. We set the “Automatic” option if there is an Internet connection, so that the device independently checks and sets the correct time; for this it may need a reboot. If there is no Internet on the device, then set all the parameters manually.

iOS update

If your device has an outdated firmware version, you may experience problems with iTunes, so follow these steps:

1. Open the Settings app.
2. Go to the "Basic" section.
3. Go to the “Software Update” subsection.
4. Wait while your device checks for available updates.
5. Download the files found and wait for them to install automatically.

If none of the above methods helped you fix the problem, and you still cannot connect to iTunes, then there is only one thing left to do - contact Apple support. On the official website (https://support.apple.com/ru-ru) you can find out the most convenient way to contact online support. Describe in detail to the operator what error occurred, as well as the methods that did not help solve it.

Sometimes users complain - the login and password are correct, the Internet is available, iTunes is updated to the latest version, but they can’t log in to download applications from the App Store or listen to  Music. What is the problem?

Most likely the issue is with your provider. Users of state-owned Internet providers using ADSL technology (Rostelecom in Russia, Beltelecom in Belarus, etc.) periodically report that Apple blocks their IP address and does not “allow” them into the world of content.

Can't connect to the iTunes Store. An unknown error has occurred. How to fix?

It's easy to fix the problem if you have an iPhone or other smartphone with the ability to distribute the Internet (enable Modem Mode) to your computer. On iPhone:

1 . Go to Settings -> cellular;
2 . Turn on mobile Internet first ( Cellular data), and then Modem mode. If there is no Modem Mode section, then try to fix it using.
3 . Connect to the newly created network from your computer via

a) Wi-Fi (if your device is equipped with a wireless network module), or;

b) via Bluetooth (turn on Bluetooth on your smartphone and computer, create a pair on iPhone, enter the code from the PC screen, then connect to iPhone from your computer) or

c) via USB cable (connect your iPhone to your PC or Mac and select the USB option on your smartphone).

Just log in to your Apple ID (an EDGE connection is enough for this). After this, you can save yourself from the slow Internet and switch to your usual high-speed connection.

Done - you are logged into your account and now you know how to solve this problem in the future!

A window with the message “iTunes could not connect to this iPhone. An unknown error has occurred" appears when the Lockdown directory or its contents are corrupted. Solution - .

The error can also be caused by problems with communication, Jailbreak, incorrectly installed/updated iTunes and Windows antivirus protection.

As a result, a window appears with the following messages:

1. iTunes was unable to connect to this iPhone. An unknown error 0xe8000015 occurred.
2. The error code can be 0xe8000015 or 0xe8000003, less often - 0xe800002d and 0xe8000065.
3. There is no value.
4. Failed to send message to device.
5. An invalid response was received from the device.
6. iTunes was unable to connect to this iPhone because there was a reading error.

Since the cause of connection errors 0xe8000015, 0xe8000003 and others is the Lockdown directory, you should first fix the problems in it.

Fixing iTunes connection errors:

Main causes of error

There are many reasons for errors; you will have to try and find yours among several possible ones. Often the cause of the error lies in trivial things like a poor connection or Windows security settings. There are also more serious problems that require changes to the internal directories of the iPhone

Main reasons for the error:

1. Errors caused by connection problems in the iPhone or Wi-Fi network.
2. Conflicts between iTunes and iPhone with antivirus and security software, as well as the Windows firewall.
3. Problems caused by incorrect connection of the phone via USB to the computer.
4. The presence of Jailbreak (hacked iPhone) and downloaded pirated software on it.
5. iTunes is not installed or updated correctly.

Depending on the error, its code, as well as the user’s last actions, you can find out why the connection between the phone and iTunes is not established.

Network and Wi-Fi errors

The error may appear if Windows is unable to establish a connection with iTunes, iPhone, Apple Stope, mail server, or update server. In this case, a note “An unknown error has occurred” or “An error occurred while loading the software” is written in the system window.

Connection, network, Wi-Fi error codes: 17, 1403, 1004, 1013, 1014, 1015, 3200, 3004.

Sometimes the user has nothing to do with it at all - problems occur on the Apple side, and then you just have to wait for the operation of the update servers to normalize. At the same time, most errors can be corrected using the following actions:

1. Error code 17 . An error with this code appears when a user with unofficial firmware from third-party developers (custom firmware) tries to change it to another. Similar actions with changing and modifying the firmware can only be performed when the phone is in DFU mode. After entering DFU mode, the problem will disappear.
2. Error code 1403 . The problem occurs when trying to restore an iPhone using damaged firmware. To resolve this, you should use another download method to download the firmware, or download the firmware from another location. With non-damaged files, the update will install normally, without notifications about conflicts with the system.
3. Codes 3004 And 3200 . It is not the user's fault that these errors appear: they occur when trying to download updates in the first few hours or days after their release. These days there is a huge load on Apple's servers, so problems with communication and connection establishment occur frequently.
4. Codes 1013 , 1014 And 1015 . They appear when you try to update the iOS version on an iPhone to an older one, or roll back the firmware to previous versions. According to Apple's policy, a return to the old version of the system is possible only within the first 2 weeks after the update. After this, you will not be able to roll back the system using permitted methods.

If all of the above situations cannot be the cause of the problem, you should move on to the next step - fixing problems with the Lockdown directory.

Solving errors 0xe8000015 (0xe8000003) via Lockdown

The Lockdown directory is created after installing iTunes, the first time you connect your iPhone to your computer. The contents of directory files give Windows the right to modify, write, sync, and otherwise interact with files on the device. Third-party firmware, jailbreak and hacked software greatly increase the chance of problems with Lockdown.

The directory may have different locations and other differences depending on the version of the Windows operating system. Therefore, instructions for fixing errors are slightly different for popular versions of this OS.

If the contents of the directory are damaged and error 0xe8000015 appears, you need to reset (delete) the directory:

1. Close iTunes completely.
2. Disconnect your iPhone or other iOS device from your computer.
3. Open Windows Task Manager (shortcut Ctrl+Alt+Del).
4. Go to the "Processes" tab.
5. Terminate all running processes from the list: AppleMobileDeviceService.exe, APSDaemon.exe, distnoted.exe, iPodService.exe, iTunesHelper.exe, mDNSResponder.exe.

If iTunes is closed, all 6 processes should exit without issue. You need to right-click on each process and select “End Process”. The further sequence of actions depends on which version of Windows OS is used on the computer.

Instructions for Windows 10, 8, 7 and Vista:

1. Click "Start".
2. Enter %ProgramData% in the search bar.
3. Press "Enter".
4. In the search results, find and open the Apple folder.
5. Find the Lockdown folder.
6. Right-click on it and select “Delete” from the context menu.

IN Windows XP this directory is located at a different address and the process for deleting it is different:

1. Click the “Start” button.
2. Select "Run".
3. In the window that appears, enter %AllUsersProfile% and click "OK".
4. In the search results, find and open the Application Data folder (it may be hidden and read-only, in which case you need to select the “Show hidden files and folders” setting in Explorer).
5. Find and open the Apple folder.
6. Find the Lockdown folder and right-click on it.
7. Select “Delete” in the context menu that appears.

If everything is done correctly, the directory will be deleted from the computer. After this you need to do the following:

1. Relaunch iTunes.
2. Connect your iPhone (or other iOS device) to your PC.
3. A window will appear with the text “Do you want to allow this computer to access information on?” — you need to click the “Continue” button.
4. After this, a window will appear on the iOS device, where you also need to allow access.

If the problem was caused by the LockDown directory, then it is guaranteed to be resolved using the instructions above. Otherwise, you are left to check why else iTunes is unable to connect to this iPhone.

Problems with USB connection

Problems with the USB connection also have unique error codes. From them you can understand which component of the connection failed. An error connecting to the iPhone appears on the Windows screen, along with a message about an unknown error and its code.

USB connection failure codes: 13, 14, 1601-1609, 2001-2011, 4005, 4013

The problem is almost guaranteed to be connection related if the system issues the following warnings:

• iPhone timed out waiting for a response.
• The device cannot run faster.
• An unknown error occurred during synchronization.

In case of errors 13 And 14 The cable may need to be replaced. This often solves the problem if, when trying to connect an iPhone to a computer, a cheap Chinese cable is used instead of the original one.

There are a few exceptions:

• Code 13 often appears when trying to install a beta version of iOS from Windows.
• Code 14 may appear when iTunes conflicts with antivirus software.

In this case, you should make sure that the Apple software is not blocked by antivirus programs and the Windows firewall.

Exceptions and non-standard solutions

If reinstalling iTunes and the directory does not help, you should remove all programs that work with iTunes:

1. Apple Application Support
2. Apple Mobile Device Support
3. Apple Software Update
4. Bonjour
5. QuickTime

After this, it makes sense to use CCleaner to clean the registry. This can be done manually:

1. Click “Start”, “Run”.
2. Enter regedit in the field that appears.
3. In the registry editor that opens, enter the names of programs and delete the results found.

It is advisable to carry out such actions with sufficient experience in Windows and more than superficial knowledge of the operating system. Removing unnecessary registry entries can lead to numerous new errors.

You can also go into your iPhone or other iOS device and check the remaining free space: sometimes errors occur if there is less than 1 GB of memory left on the device. To do this, go to “Settings”, “General”, “Available”. It may take some time for the system to show the used and remaining space.