Aliexpress will soon stop operating in Russia due to Akitas. Yandex browser does not open Aliexpress. Why doesn't Aliexpress work?

The Aliexpress website is available for all browsers and countries, so when errors occur using the site, users have many questions about how to quickly resolve them. In fact, there can be many reasons for problems using the site. You can fix the problem through the browser settings, try to log in through the mobile version, clear the cache, etc. It is not always possible to quickly identify the cause of login problems and fix it, since the Aliexpress resource is blocked for various reasons: due to the work of the provider, due to a system failure and technical problems. If the user cannot enter the site or log in, the reason for this may be a system failure when a 404 error is displayed. Also, problems with entry may be caused by technical reasons, problems with the Internet connection or problems with the operation of the device from which entry is made. If any problems arise with authorization, they can be quickly resolved, but if there are problems with the usability of the site, then there may be problems using the application. You will learn from the article how to fix problems logging into Aliexpress and what may cause difficulties using the site.

Despite the fact that problems with the Aliexpress website rarely arise, no user is immune from problems with login or operation. Difficulties can be caused by various reasons, which can be identified by a number of signs that impede the normal operation of the site. The Aliexpress trading platform is a virtual platform that is available in 2 forms: for PCs and smartphones. Since this is software first and foremost, any problems with authorization could be a result of the login source not working correctly. Some providers and programs, in particular antivirus programs, block access to sites that, in their opinion, pose a threat to the user’s PC and personal data. If you have a problem, why I can’t log into Aliexpress, then the first thing you need to do is check if your antivirus is blocking the login. In order to check whether the application is blocking the login, you need to go to settings and clear all tasks. If after this you manage to log in, you will have to turn off the antivirus every time, since it will not be possible to log into the site with it.

Many programs include Aliexpress as a prohibited site, so they can create a block, making it difficult to log in. Some time ago, the Aliexpress website was banned by Roskomnadzor, and therefore users located in Russia could not log into their personal account. Such blocking has now been eliminated, but similar situations arise when the provider blocks access to the site from your IP address. There are programs that can be used to change geolocation, the so-called VPN, when the country of entry in the browser is changed and the blocking is automatically removed. In this case, you can use the location settings in your browser. To do this, you need to allow your browser to access the network in your firewall or antivirus settings. The application may be in the list of those allowed to access the network, therefore, you need to remove it from there and add it again.

If you can’t log into Aliexpress, the reason may be a lack of Internet connection. Check your network settings, turn off the source and turn it on again. The connection failure may be temporary due to technical work by the provider. Lack of Internet connection generates a corresponding error in the browser. Also, a connection that is too slow may cause you to be unable to connect to the site. Go to your browser settings and turn on Turbo mode to speed up your Internet connection.

If the connection to the site is not established, try to access Aliexpress from another browser. Some browsers have a “Protect” mode that protects online payments. Since the site has access to bank details, this protection is enabled. Allow access and indicate “Login, I trust this site” and then you can log into the site from this browser. Also, there are problems logging into the site from an outdated version of the site. Go to the "Advanced" settings in the "About Browser" section to see the current version. If it is out of date, update your browser and try logging in again. Sometimes the Aliexpress website does not open because you need to clear your cookies and cache. If the browser is cluttered with different files, this can cause its slow operation and problems with moving to sites with many different sections and blocks, such as Aliexpress. Go to the "History" section and delete it.

If you still can’t access the site from a PC, then try logging in via your mobile phone. Perhaps the cause of problems with logging in is updating the site to the latest version, technical work, or problems with Internet access. If you couldn’t log in from the mobile version, then most likely the reason is the site’s operation. Problems with logging into Aliexpress can be resolved just as easily as for other sites, so use the above recommendations or contact your provider’s support service to find out the reasons for blocking login to the site.

Forgot your password: recovery procedure

To authorize on Aliexpress, you must enter your login and password in the “Login” line. They can be saved automatically, if provided by the browser, or re-entered each time you log in. The login requires an email address, so it is impossible to forget it, but the password is often forgotten. The site provides a password recovery procedure through which the user can gain access to the account. To do this, open the “Login” column on the main page and select the “Forgot password” button, the recovery procedure for which is carried out by email address.

Password recovery is carried out in 3 stages: you need to specify an email address, identify the user and enter a new password. First, you enter the email to which your account is registered, and then in a new window it will be used to send a confirmation code. Click on the button on the right to receive a six-digit code. Copy it from your email and paste it into the “Verification code” line. Then confirm the action and a window will appear where you need to enter a new password, consisting of upper and lowercase letters and numbers and repeat it. Then save the new password and you can begin authorization.

If you do not remember the email address, then you need to select the second option “Help Desk” to contact a staff member for assistance from a staff member. Save the new password for this site so that it is assigned to your login and appears encrypted in the corresponding password window each time you log in. You can also recover your password through the mobile application. To do this, you need to indicate “Login” in the mobile version and restore your data using the “Forgot password” link. Restoration is performed in the same way as in the extended version. You can also log in through your VK, Facebook and Google accounts. In the Aliexpress application, you can save your login and password as default and not enter this data every time you log in.

How to access Aliexpress if access is closed?

The Aliexpress website is freely accessible, and all users have the opportunity to use it from any device. If an access problem occurs, it is necessary to determine its cause in order to understand how to bypass the blocking. All technical work on the site is carried out at night so as not to disturb users, but there is always a risk of problems with the operation of the site. How to log into Aliexpress if access is blocked depends on the cause of the login problem. There are several issues related to authorization:

problems with the Internet connection: disconnect the Internet and reconnect it, turn on the “Turbo” mode in the browser to speed up the connection, change the access point or network;
problems with the browser: clear the cache and cookies, allow browser access to this site through the settings, change the location in the settings, disable data phishing protection;
problems loading the site: disable the antivirus or applications that are responsible for protecting personal data;
problem logging into the site, the login or password was entered incorrectly: check the input language, enable or disable Caps Lock;
problem 404 (the site is under maintenance, there is no access to the server): try logging in from another device or wait until communication with the server is restored.

If you cannot log into Aliexpress from your mobile phone, then most likely the application version is outdated. You need to go to your phone settings and update the application to the latest version. Also, a problem with the input may be a consequence of a device malfunction. Often problems with software spread to large sites, so due to a lack of correct operation or an error in access, the site may not open. To resolve the problem, you need to clean the operating system of unnecessary files and, possibly, reinstall the browser.

I can’t log into my Aliexpress account

At least once in my life, every user said, I can’t log into my Aliexpress personal account, and such difficulties arise both due to inattention and as a result of incorrect operation of the site. Difficulties with authorization and account access are a common problem, which is most often caused by the fact that the user simply forgot the password. To log in, you must use the password recovery form, which allows you to access your account via email. Authorization problems most often occur when the user enters an incorrect login or password. The login on the site is saved by default, and the password is entered manually, so when logging in, make sure that the layout is set to English and the Caps Lock button is turned on or off. Also, the reason may be an incorrect password. If you are unable to log in, request a password reset and enter a new one. If you get an error during authorization, try logging in from the application, where all data is saved automatically. If you have problems accessing your personal account, you can contact support or write to the online chat.

The problem that I can’t log into my Aliexpress personal account may be the reason the site is not working correctly. If the site is undergoing technical work or the interface is being updated, then problems with authorization may be caused by these problems. You need to wait until the technical work is completed, since the site will also not work correctly on other devices.

Newly registered users may not be able to access their account if they do not complete email verification. Your personal page on Aliexpress is linked to your email, so during registration you need to follow the link in the email to link your account to your email. If you do not confirm your email, your account will be blocked three days after registration.

I can’t log into Aliexpress from my phone

The Aliexpress application has the same functions as the extended version, and to log in you need to enter your account login and password, after which it will be saved in the system and will be used by default. The problem that I can’t log into Aliexpress from my phone is primarily due to the fact that the application version is outdated. The phone's operating system is updated independently and all applications require maintaining the current version. If the application has not been updated for a long time, then there may be malfunctions in its operation. To update the application, you need to open the “My Profile” page, where the current version will be indicated at the top. If “Update” is indicated, then simply click on the link and the application will update itself. You can also update it through your phone settings.

If the problem is not with the application version, then the cache may be clogged. You can clear it through the request history in the phone settings. Any files that are not needed should be deleted so that they do not burden the applications. If your phone is attacked or infected, the app may be blocked to prevent fraudsters from gaining access to your bank details. In this case, login will not be available until the threat is eliminated. Application malfunctions may be caused by various updates within the site, so due to the absence of any active component, the application may generate an error. In this case, the only way is to completely deactivate the application and install it again, followed by entering your login and password.

Also, please note that for each operating system there are different applications and you cannot install Aliexpress iOS on Android and vice versa. Do not download the application from third-party sources, since the official mobile version is available on Google Play. Also, make sure that the login and password for authorization are correct. Do not use the same credentials for authorization in different sources.

Why doesn't Aliexpress open today?

Any site blocking is a government initiative. Thus, at one time, residents of Russia faced blocking of Aliexpress when Rostkomnadzor banned access to Aliexpress due to the sale of illegal goods and the potential dissemination of shocking images. This ban was not widely publicized, but until this problem was clarified and resolved, the site was closed to buyers. At the moment, this cause of problems with access to the site has been eliminated, but now residents of Ukraine may encounter it, where at the state level there is a blocking of social networks and groups of companies that are suspected of using personal data and tracking information used by users. The reason why Aliexpress does not open today may be that the site is blocked by the provider responsible for the Internet connection. If Aliexpress does not open, then there are several ways to overcome this problem:

use another browser;
change location in settings;
install an application for anonymous access to the Internet;
use the mobile version;
remove the task from the antivirus.

The access problem may be less global than you think. Perhaps the lack of a correct login is a consequence of clogged cache and cookies. Clear your browser history and log in again. Also, make sure that your personal login information is correct. Now, access to Aliexpress is allowed in all countries and blocking access is the job of the provider. If you encounter such a problem, then change one Internet provider to another, disable your antivirus, or use the recommendations for changing the access point. Also, Aliexpress may not work due to a lack of network connection, so check the Internet before entering the site.

Technical work on Aliexpress

The Aliexpress website is a large trading platform with millions of stores and billions of registered users. The site was developed 12 years ago and is constantly being improved. Inaccuracies in translation, bugs, server errors, complaints - all this requires correction, and taking into account the fact that the site cannot afford to close the work in order to clean up all the shortcomings, technical work is carried out on Aliexpress for several hours, mainly at night. But due to the difference in time zones, sometimes technical work falls just at the peak of user activity in other countries and it turns out that the site is unavailable or the main page simply does not load. Technical work on Aliexpress does not last long, a few hours at most, therefore, there is no other option but to simply wait for it to finish, because the site will not work, neither in the extended version nor on the mobile one. When technical work is carried out on a website, the interface is usually updated and all the shortcomings are eliminated, so you shouldn’t worry about updates or innovations, because they are all done for the convenience of users.

Browser problems: clearing cache

Aliexpress users often complain about problems accessing the site due to incorrect browser operation. Indeed, due to the large number of transitions, the cache, that is, the temporary storage server for files, becomes full, and there is no room for new ones. Problems with the browser and clearing the cache are two interrelated concepts. Browser history, temporary files, history, cache - these are all the same concepts, which imply clogging the browser with unnecessary files. Sometimes, due to the cache, it is not possible to open the site correctly, because there is simply no room to load all the files. That is why you need to periodically remove all this garbage and clear the cache. How to do this depends on the browser you are using. To do this, you need to go to settings and history. Click the “Clear history” button on the right and check the “Cookies and other site and module data” box and select “All time” in the list and confirm clearing. After this, you can go to any site.

In another browser, you also need to find the “History” section in the settings and specify that you want to clear “Images and other files saved in the cache” or find the browser history and delete temporary files. Clearing the cache does not harm the operation of the browser. All passwords that are stored in it will remain unchanged, but it will work faster and there will be space for new files. Due to a clogged cache, there will be a problem with logging in not only to Aliexpress, but also to other sites, so it is necessary to periodically clear the cache.

Account blocking

If, when authorizing on Aliexpress, you see the message “Your account is temporarily unavailable due to security reasons,” which translates as “Your account is temporarily blocked for security reasons,” then this means that the site administration considers your actions to be fraudulent. Account blocking is a protective measure where the user is temporarily frozen until the user's motives are clarified. The reason for blocking may be a complaint from the seller, conducting several disputes at the same time, and frequent cancellation of orders after payment. If you consider the blocking of your account to be unfounded, you can contact the support service to find out the reasons for this decision and subsequent unblocking. Blocked users are verified within 2 days and, if there is no reason to delete the account, then it will simply be unblocked and the user can continue to work with the site. If the reason for the blocking turns out to be true, the account will be blocked forever.

Video: what to do if I can’t log into Aliexpress?

The problem with logging into Aliexpress, at a minimum, upsets users, but before you panic, determine the reason and try to solve it correctly. Cache clutter, problems with the Internet connection, blocking of the antivirus and browser extensions - all this can cause problems with authorization and work with Aliexpress. If you still have questions about what to do if you can’t log into the site or account, we recommend watching the video on what to do if you can’t log into Aliexpress:

Why doesn't Aliexpress work?

4 (80%) 26 ratings.

Many users from the Russian Federation are faced with the following problem - Aliexpress does not work. Some cannot access the page at all, others cannot leave a comment, pay for an order, etc. Of course, in this case, buyers begin to panic, because we are talking about money. People often think that their account has been blocked and try to write to the site administration in any way.

Experienced PC users have already found a way out of this situation. Some people use Opera or Yandex browsers in “Turbo” mode, while others prefer to use an anonymizer (a program or website that can be used to hide or change the IP address). Well, most of the users wait patiently.

If your order protection time allows, we recommend that you wait a little. This problem is known to the Aliexpress administration, and they are already working on it. Soon the site will work as usual, because the Aliexpress team is primarily interested in the stable operation of the resource.

Why doesn't Aliexpress open?

The official reason is still unknown. The Aliexpress administration only reports that they are already working on this issue, and that everything will be resolved soon.

The following versions are being discussed online:

The blocking of Aliexpress occurred on the initiative of Roskomnadzor due to the presence on the site of articles telling about different methods of suicide. And also due to the presence on Aliexpress of pages with smoking mixtures that are prohibited in the Russian Federation.

Today it is known that the blocking has supposedly been lifted, but some providers have not yet provided full access to the resource.

According to the second version, the site was not blocked. The problem is that Aliexpress cache servers are located on the Rostelecom network, so initially in the Russian Federation the site opens as usual, and as for authorization, it occurs along the Europe-USA-China route.

Other reasons why Aliexpress does not load

The reasons why it won't load can also be:

Carrying out technical work on the site;
Website update;
Possible problems.

In all three cases, you just need to wait a little.

Another reason could be a slow browser. In this case, try resetting your settings, clearing the cache, cookies, and removing extensions. Or try using a different browser.

Quite often, problems with authorization on a website are associated with entering an incorrect password. The first thing to do is, of course, to check the correctness of the entered data. If the data was entered correctly, but you still cannot log in, the only solution is to change the password.

If you have tried all the above steps and are still unable to log into the site, try using the program. Through it you can easily go to Aliexpress to your personal account.

This article is intended to help if you have the following questions - what to do if AliExpress (aliexpress.com): does not work, does not open, does not load, does not load, cannot log in or log in.

It happens that AliExpress does not work or does not open, and instead of the site there is an inscription “Cannot access the site”, “ERR_CONNECTION_REFUSED”, etc.

Usually, in reality the site works, because such a “huge” Internet resource is monitored by many administrators and technical specialists. The truth is that The site does not open only for you. But, if you are reading these lines, it means that everything is fine with your Internet connection.

And it happens, damn it, that AliExpress does not work on the day of massive discounts, as was the case in my case. This kind of thing needs to be resolved.

Installation and registration are quite simple, but I’ll still post screenshots of the necessary steps for clarity:

What else does using a VPN provide?

What else does using a VPN provide besides solving the problem of inaccessibility of aliexpress.com:

Encryption of information, - those who can monitor your actions or purchases on the Internet, for example, your Internet provider, simply will no longer be able to know which site you go to or what you buy.
Confidentiality and blocking bypass in “one bottle”, – don’t want to “shine” your IP address? Banned from a forum, blog or any other site? ZenMate will help with this too. This is the famous IP change. For any site, you will now be a completely different user with a completely different IP address.
With ZenMate you can become a resident of almost any country. In the free version of the plugin, you can access any Internet resource from Germany, Romania, China, and the USA. The site will assume that you are a resident of this country, in some cases this is very useful. For example, some foreign online stores automatically display their best products only to users in their own country. In the paid version, you can become a resident of about 20 more countries.

Many have noticed that sometimes the Aliexpress website does not open or simply does not work and displays various errors. This happens when the site is undergoing technical work, the servers fail during various events, or the site is under a massive DDos attack by hackers.

Usually one language version of the site stops working, in this case you should try opening the English version or any other.

Although there are cases that the site is blocked by communication providers or offices such as Roskomnadzor due to prohibited goods found on Aliexpress, such as suicide products, smoking mixtures, spy stuff and other nonsense. Such problems are resolved within 1-2 days.

Let's look at the main ways to unblock access to the Aliexpress website.

How to unblock access to Aliexpress

The first thing you should try is to change the proxy address - after rebooting the modem, use a proxy server or anonymizer. You can use additional extensions or programs for Internet browsers that hide the real IP address: HideMyass, ZenMate, Stealthy, Hola, friGate, BrowSec.

If you abuse the Internet at work, then your system administrator can block not only access to social networks, such as VKontakte, Odnoklassniki, Facebook and Twitter, but also the Aliexpress trading platform.

Sometimes there is some kind of glitch in the Internet browser, computer or modem itself. To fix it, just reload them or log in from a different browser.

There are problems with DNS on the side of your provider, in such cases, when you access the site, various errors “web page is not available”, “it is impossible to open the web address” appear. Google Public DNS and Yandex.DNS will help with this; it is recommended to use the domestic service (oddly enough, it is faster).

It’s not uncommon for everything to correct itself, you just have to wait a little, and while you wait you can read or what can be purchased in this online store. We also recommend registering with, which allows you to save up to 15%

Many users from Russia have been unable to properly access the Aliexpress website for two days now.
Some people can’t access Aliexpress pages, while others can’t pay for an order or leave a comment.
Buyers are panicking. Many people believe that their account has been blocked. They worry and cry for help.
Those who are good with computers have already found workarounds to get to the Aliexpress website.
Some people use Opera and Yandex browsers, including turbo mode. Some people change their IP using various services, for example using an anonymizer.
Moreover, users from other countries do not experience such problems.
Buyers from Russia joke that this is the work of the United States, saying they want to quarrel between us and China. =)
Well, many are waiting patiently.
Which is what we advise you to do.
If you do not run out of transaction protection time, then the best option is to wait until the Aliexpress website starts working as usual.
AliExpress employees are aware of this problem and are already solving it. They are very interested in the stable operation of the resource.

Why doesn't AliExpress work?

The AliExpress administration does not name the reason, they only say that they are working on this issue.

There are two versions being discussed online:
1) A few days ago Roskomnadzor blocked several popular resources GitHub, Aliexpress and 2ch.
GitHub, the largest platform for programmers, was blocked allegedly due to the presence of an article on the site that talks about different methods of suicide.
This is not the first time that AliExpress, the largest hypermarket in the world, has blocked the presence of a page with smoking mixtures that are recognized as narcotic in the Russian Federation.
At the moment, it is stated that the blocking has been lifted, but some providers have not yet provided full access to the resources.

2) There were no blockings of the Aliexpress website. The situation is this: Aliexpress cache servers are located on the Rostelecom network, so initially the site opens normally in Russia. But authorization on the site goes through American and Chinese servers, and along the Europe-USA-China route (i.e. in a western direction).
Specialists from the communication network control center are solving the problem together with Aliexpress and Western telecom operators. Everything should be working as normal soon.

What to do? Aliexpress won't open? Is Aliexpress blocked or unavailable?
For the Chrome browser, follow this link https://chrome.google.com/webstore/ca... Download Browsec and launch

Have a question? Write it in the comments or chat

Recently, cases have become more frequent when the aliexpress website http://aliexpress.com refuses to open. Have you encountered this situation and are looking for a solution? Then this article is for you!

Common situation? Suppose you urgently need to make some kind of purchase, respond to the seller, look up information about the order, and a lot of other things that cannot be delayed. But all attempts to open the site through a browser are futile. Aliexpress won't load. There is a way to log in to Ali!

Aliexpress won't load. Solution

In general, there can be many solutions to this problem. We will look at the 2 fastest ones.

There may also be several reasons for Aliexpress not working. Lately I have been faced with the fact that the site did not open due to problems with the provider. For some reason, my Internet provider did not allow me to connect to Ali. How can we get around this? You need to use proxy servers!

The easiest way to use a proxy to work with aliexpress is to install one good (for a while) Opera browser - opera.com. Opera has a turbo mode that allows you to pass traffic through third-party servers, which, as a rule, bypass the restrictions of local providers and allow login to aliexpress without any problems.

If for some reason you don’t want to use Opera, regular proxy servers will come to the rescue. On the Internet you can find plenty of free and inexpensive proxies that can be used to work with Ali. This is the second option to solve the problem.

For those who can't find a proxy:

ip: 185.61.148.209
port: 8888

This proxy has a limited list of available sites. Namely, you can only use aliexpress. This was done for security reasons. You can configure a proxy both systemically and locally for each browser.

After you do one of the steps described above, you can go to Aliexpress. Let us know in the comments if our method helped you or if you know another solution to the problem.

Upd: another solution is to use browser plugins that allow you to redirect data through a third-party proxy (for example this plugin for chrome)

After completing the steps, go to http://aliexpress.com, it should work.

Good luck with your purchases on Ali!

AliExpress, unfortunately, can not only please you with good products, but also disappoint you. And we’re not just talking about defective orders, quarrels with sellers and loss of money. One of the possible problems in using the service is the banal inability to access it. Fortunately, for every problem there is a solution.

AliExpress is constantly evolving, so the structure and appearance of the site are regularly updated. The variety of improvement options can be enormous - from the banal addition of new product categories to catalogs to optimizing the address structure. Especially in the latter option, users may encounter the fact that going to the site using old links or bookmarks will take them to an old and non-functional account login page or to the site in general. Of course, the service will not work in this case. A similar problem has already occurred several times when the creators of the service globally updated the site and account login procedures.

Solution

You should re-enter the site without using old links or bookmarks. You will need to enter the name of the site into the search engine, and then follow the resulting result.

Of course, after the update, Ali validates new addresses in search engines immediately, so there shouldn’t be any problems. After the user verifies that the login is successful and the site is working, it can be bookmarked again. The problem can also be radically avoided if you use a mobile application.

Reason 2: Temporary resource inoperability

AliExpress is a large international service and millions of transactions are processed here every day. Of course, it is quite logical to assume that the site may simply crash due to an excessively large number of requests. Roughly speaking, the site, for all its security and elaboration, may fall under the influx of buyers. This situation is especially common during traditional sales, such as Black Friday.

It is also likely that there will be a temporary disruption or complete shutdown of the service for the duration of any major technical work. Very often, users are faced with the fact that the login page does not have fields for entering a password and login. As a rule, this happens just during preventative maintenance.

Solution

Using the service later, especially if you know the reason (the same Christmas sale), trying again later can actually make sense. If technical work is underway on the site, users are notified about this. Although lately programmers have been trying not to disable the site for this period.

As a rule, the Ali administration always meets users halfway in the event of a service failure and compensates for the inconvenience. For example, if during the process there was a dispute between the buyer and the seller, then the response time for each party increases taking into account the time during which it was technically impossible to continue the dispute.

Reason 3: Violation of login algorithms

Also, the technical possibility of a breakdown may be that the service is currently experiencing a problem with specific authorization methods. There can be many reasons - for example, technical work is underway to optimize the account login option.

Most often, this problem occurs in cases where authorization occurs through social networks or through an account. The problem can be on both sides - both Ali itself and the service through which the login occurs may not work.

Solution

There are only two solutions. The first is to wait until employees solve the problem themselves. This is best suited in cases where there is no urgent need to check something. For example, there is no dispute, the package obviously will not arrive in the near future, there is no important dialogue with the supplier, and so on.

The second solution is simply to use a different login method.

It is best if the user has already foreseen this problem and has connected his account to different networks and services and can authorize using any method. More often than not, one of them still works.

Reason 4: Problem with the provider

It is likely that the problem with logging into the site may be caused by problems with the Internet. There are known cases when the provider blocked access to the AliExpress website or processed requests incorrectly. Also, the problem may be more global - the Internet may not work at all.

Solution

The very first and simplest thing is to check the functionality of your Internet connection. To do this, try using other sites. If problems are detected, you should try rebooting the connection or contact your provider.

If only AliExpress and adjacent addresses (for example, direct links to products) do not work, then first you need to try or. There are a large number of browser plugins for this. Connection anonymity and IP redirection to other countries can help you connect to the site.

Another option is to call your provider and ask them to sort out the problem. Ali is not a criminal network, so today there are few Internet service providers known that would intentionally block a resource. If there is a problem, it is most likely due to network errors or technical work.

Reason 5: Lost account

It’s not uncommon for a scenario where a user’s account was simply hacked and their login information was changed.

The problem may also be that the account is inaccessible for completely legal reasons. The first is that the user himself deleted his profile. Second, the user was blocked for violating the rules of using the service.

Solution

In this case, there is no need to hesitate. First, you need to check your computer for viruses, which could steal personal data. Further attempts to recover the password without this step are pointless, since malware can again steal data.

After successfully logging into the site, it is worth assessing the damage. First, you need to check the specified address, recent orders (if the delivery address has changed in them), and so on. It would be best to contact support and ask for details of actions and changes on the account for the period of time when the user lost access.

If the reason was that the account was blocked due to a violation of the rules or the will of the user himself, then you need to reset it.

Reason 6: User software problems

In the end, the problems may lie in the user's own computer. The options in this case are as follows:

Virus activity. Some of them may redirect to fake versions of AliExpress in order to steal the user’s personal data and funds.
A solution is to comprehensively scan your computer with anti-virus programs. For example, you can use
On the contrary, the activity of antiviruses. It was reported that in some cases, disabling Kaspersky Anti-Virus helped solve the problem.
The solution is to try it temporarily.
Incorrect operation of the software for connecting to the Internet. Relevant for users of computer modems to connect to wireless networks - for example, using 3G from MTS.
A solution is to try restarting the computer and reinstalling the program for connecting the modem.
Poor computer performance. Because of this, the browser may not open any site at all, not to mention AliExpress.
A solution is to close all unnecessary programs, games and processes through "Task Manager", clean the system of debris, restart the computer.

Mobile app

Separately, it is worth mentioning the problems of logging into your account using the official AliExpress mobile application. There are three most common reasons for this:

Firstly, the application may require updating. This problem is especially pronounced if the update is critical. The solution is to simply update the application.
Secondly, problems may lie in the mobile device itself. Rebooting your phone or tablet is usually enough to resolve this.
Thirdly, there may be problems with the Internet on the mobile device. You should either reconnect to the network, or select the strongest signal source, or, again, try to restart the device.

As we can conclude, many problems with the performance of the AliExpress service are temporary or easily solvable. The only possible critical impact of problems on something may be when the user urgently needs to use the site, for example, when there is an open dispute or discussion of an order with the seller. In such situations, it is better not to be nervous and be patient - the problem rarely blocks access to the site for a long time if you approach it constructively.

differs from other sites in that it sells a wide range of products. Everyone who made at least one order managed to appreciate its advantages. The site is accessible to anyone with Internet access, but sometimes it is not possible to access it. Let's look at the main reasons why Aliexpress does not work.

Why is Aliexpress not working today?

There are several reasons why Aliexpress may not work. We divided them into two groups.

Problems with the site

As a rule, if the problem lies in the Aliexpress, then there may be two reasons for this:

Engineering works. They are usually carried out to change the interface, edit data, add new functions, and so on. Basically, the work is carried out no longer than two hours, but it can last up to two days.
Congestion. On normal days, the system is rarely overloaded, but during sales periods or major holidays, it may be unavailable.

In any case, if the reason is really on the side Aliexpress, then you should wait a little and everything will work out on its own.

User side problems

To get started, try going to Aliexpress from another device. If everything is in order, then the problem is on your part. This could be for several reasons:

If you are accessing from a work computer, then most likely access to the site is blocked by the administrator. This is done to ensure that employees are not distracted from work. In this case, you are unlikely to be able to do anything, so you should not even try.
If Aliexpress freezes or takes a long time to load, this may be due to a full cache. In this case, you need to clean it. Typically, this option is located in the settings. You need to click "Clear the history" and select the data to delete.
The problem may also be on the part of the Internet provider. If it denies access to Aliexpress, then you will not be able to access it.

In any case, if you have problems, try to fix them yourself. Otherwise, log in from another device and contact support Aliexpress .

Video: Aliexpress website does not work (Problem solution)

Why doesn't Aliexpress work?

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Why doesn't Aliexpress open?

The official reason is still unknown. The Aliexpress administration only reports that they are already working on this issue, and that everything will be resolved soon.

The following versions are being discussed online:

The blocking of Aliexpress occurred on the initiative of Roskomnadzor due to the presence on the site of articles telling about different methods of suicide. And also due to the presence on Aliexpress of pages with smoking mixtures that are prohibited in the Russian Federation.

Today it is known that the blocking has supposedly been lifted, but some providers have not yet provided full access to the resource.

According to the second version, the site was not blocked. The problem is that Aliexpress cache servers are located on the Rostelecom network, so initially in the Russian Federation the site opens as usual, and as for authorization, it occurs along the Europe-USA-China route.

Other reasons why Aliexpress does not load

The reasons why it does not load can also be:

Carrying out technical work on the site;
Website update;
Possible problems.

In all three cases, you just need to wait a little.

Another reason could be a slow browser. In this case, try resetting your settings, clearing the cache, cookies, and removing extensions. Or try using a different browser.

If you have tried all the above steps and are still unable to log into the site, try using the program. Through it you can easily go to Aliexpress to your personal account.