IT service serso. Serso, service center reviews and ratings
Dislike I don't like it
Sooooo long! There was a month without 3 days. As soon as I handed it in, I called a week later, and it was still on the shelf at the collection point (in the store). They shift responsibility onto each other, then the courier did not come from the service, or on the contrary, the courier was not given a laptop. Then the craftsmen disappeared without a trace, and there was no service at all! My work is worth it and they are dragging their feet! The plus side is that it was renovated and, most importantly, the information was preserved! In general, multiply the terms by 2-3, as they say.
Sent 1 year ago
From Maxim Klyuchevsky
Like I like it
I contacted this center with a Lenovo laptop, a warranty case, they did it quickly, probably within a week. The guys who work there are good, kind, and attentive. Bystrenko examined it, accepted it and repaired it. I want to express my deep gratitude. But what company produces them, I want to say, the guys do a bad job, apparently you put in some rotten parts and sell them as new. He, the computer is not a year old, I use it only (in the same hands). three or four times a week for a couple of hours, and something burned out. They said it was very important. Why are you selling such rubbish? Apparently you buy old stuff, fake it and sell it for something new. Soooo bad. you will lose customers. But it’s probably possible to go to court to get the money back, since it’s still under warranty and parts are already burning, apparently due to the manufacturer’s fault. Very bad!!!
Sent 1 year ago
From Galina
Like I like it
It's a long way to get to work, so I always have my favorite Lenovo A2010-A smartphone with me and a lot of music for every taste: from something that can wake you up to soothing) However, after some time, problems arose with the sound quality, I listen through headphones, sound could disappear in one, or begin to wheeze. After I adjusted the plug, everything went away, but then it became more and more difficult to achieve this. I usually have my phone in my pocket, so I assumed that the plug of the headphones themselves had broken and bought new ones, but the result remained the same, so after work I had to go to the Serso service center rather than home. The serious men quickly fixed everything, and now I’m enjoying good sound again, thank you!
Sent 2 years ago
From Anastasia
Like I like it
My parents came to visit me, we have been living in different cities for a long time and at some point they came to stay with me, well, as it happens, parents and modern technology are not friends at all, and it’s up to us to fix the problems. So, as an additional gift, they brought me a Lenovo Smartphone, which I gave to them. And the problem was this: this device stopped saving screenshots, the camera did not work (cannot be edited), there was a black rectangle in the gallery instead of a photo, the SMS notification sound disappeared, the voice recorder did not work, programs were not installed, and also periodically does not see the SIM card. It’s good that I had the example of the Serso service center, which I contacted from time to time, they took this unfortunate device there, since the proposed repair time frames suited me, I had a couple of days left. In the end, we managed to do everything before my parents left, they fixed everything, for which I am immensely grateful, they saved me a lot of nerves))
Sent 2 years ago
From Sergey Pechenin
Like I like it
I contacted this service center with my problem: the laptop stopped charging. I pulled out the battery, it didn’t seem to be swollen, I tried connecting it directly to the outlet, that didn’t help either. Since I don’t understand much about hardware, I took it to the service center indicated in the warranty, even though it was over, it’s better than searching and running into charlatans. They did everything quickly, and in addition to solving this problem, they cleaned the laptop from dust, I had been planning to do it myself for a long time, but since I have to do it, do it. I was pleased with the results of the work, I think I will continue to contact Serso in the future.
Sent 2 years ago
From Dmitry Tsizman
Like I like it
I contacted the Serso service in the Afimall City shopping center, took my smartphone for repairs, the speaker wheezed, sometimes not very much, sometimes I couldn’t hear anything at all. It didn’t get wet, it didn’t fall, it looked like a factory defect or something like that, it simply couldn’t break so quickly, although you can expect anything from current technology. Diagnostics and repairs took about twenty days, after which I received a notification that the work was completed. Before giving it to me, they checked the smartphone in front of me. The problem was fixed, the wheezing disappeared, as if it never happened. Well done, overall good job.
Sent 2 years ago
From Vera Denisova
Like I like it
I carried my LENOVO YT3-850M tablet to the Serso SC, a branch of which is located in the Afimall City shopping center, which began to reboot/turn off/freeze on its own, and the display went dark periodically. After diagnostics, they seemed to identify the problem and promised to quickly fix it, it took seven working days, overall not bad, I thought it would take more time. Before giving me my tablet, they checked it in my immediate presence, apparently so that the clients would not have any complaints later, saying that you gave me a non-working one, this is also the correct policy, it seems to me.
Sent 2 years ago
From Anastasia
Like I like it
I contacted the Serso SC about my mother’s tablet, I did everything that depended on me, the rest was left to the professionals. The repair took a little more than three days, the problem was identified very quickly, but the spare parts had to wait a little. In general, both my mother and I are very pleased with the result, everything was done, and I was especially pleased with the prices, I expected a much larger check.
Sent 3 years ago
From Stepan
Like I like it
I encountered the following problem: through negligence, a child touched a laptop standing on the table, after which it fell to the floor. This is entirely my fault, I didn’t keep track, I didn’t even imagine that he could reach it, but that’s not the point... As a result, after the fall, the laptop worked for some time, and then stopped responding to the power button and wouldn’t turn on. By the way, once I managed to accidentally turn it on after pressing on the damaged area. With this problem I went to the office of the SERSO service center, it was the first time I contacted her, a friend advised me. Overall, I really liked everything, both the service and the renovation in general. Everything was done quickly, and the money was quite reasonable, I really liked it, I didn’t regret that I contacted this office.
Sent 3 years ago
From Katerina Ivanova
Like I like it
Previously, I had an Acer laptop, which was very easy to disassemble, literally in a few steps, so I always cleaned it from dust on my own, but then I decided to buy myself a Lenovo. This is where I ran into a problem, since I couldn’t disassemble it on my own; I was afraid of breaking the fastenings on the keyboard, under which, judging by the video, the bolts were hidden. When the laptop began to overheat very much, I decided to contact the service center in the Gorbushka shopping center, where Cerso has its own branch. Overall, I was pleased with the work done; everything was done efficiently, quickly and at a reasonable price.
Sent 3 years ago
From Gregory
Like I like it
That’s why, when you buy a car in winter, winter accessories are included, but not for iPhones)) But it’s all a joke, but it looks like I froze my apple, because the charge began to drain at once. On the advice of friends, I turned to the Serso service with this problem so that they could carry out diagnostics, well, you never know what else could have broken there, in the end I decided to leave it for repair. Actually, from everything that they told me, I only understood that it was really a battery, so the repair would not take much time, but since I was in a hurry, I didn’t wait until they replaced it, I picked it up the next day. Conclusion, you give a hat and scarf for iPhones living in our country!
Sent 3 years ago
From Victoria
Like I like it
Not long ago I contacted the Serso SC about constant problems that arise when working with my laptop; it holds the charge very poorly, and also freezes from time to time (the screen has streaks). The entire repair took 4 working days, the price is also quite reasonable, I would also like to highlight the service, I really liked everything. I recommend it.
Sent 3 years ago
From Angelina
Like I like it
After many attempts to revive my tablet, I had to declare death, diagnosis: it stopped turning on and does not respond to charging. And it’s good that a friend recommended good necromancers from Serko, literally 3 days and my dead little one is smoking this sinful earth again. Seriously, thank you very much, I thought I would have to buy a new one.
Sent 3 years ago
From Pavel Rumentsev
Like I like it
Just recently I contacted Serso for help with the belt of a Canon camera; the batteries began to jam and very quickly kill (I tried to change them, I took both regular and rechargeable ones, but to no avail, the charge runs out). I don’t know what they did there, but now I continue to enjoy my hobby, all the problems have been eliminated.
Sent 3 years ago
From Nikolai Gromov
Info
The computer was repaired under warranty, provided that I lost the receipt. It works, thank God
Sent 4 years ago
From Anya Koltunova
Info
We fixed the laptop the second time! Not only did they replace the keyboard for 5k, but it also cost so much that they had to come back and give the laptop back. You can find a better service and where they will fix it for less money.
Sent 5 years ago
From Gennady Baryshev
Info
We handed over the laptop under warranty before the May holidays, thinking that we would be stuck for a long time. We did it in a couple of days. The problem was fixed.
Sent 5 years ago
From Mary Martyanova
Sim July 09, 2019
Complete lack of respect for customers, I left my laptop twice at this service!
Just awful!
Vlad October 08, 2018
Long and endlessly long! I do not advise anyone to hand over their equipment to them. I returned my phone for a screen replacement. Over the phone they promised to do everything within 5 days. 3 weeks have passed since then. In their words, they do nothing themselves, they give the phone to Apple service and wait for the result. Therefore, you can’t get any specifics from them, you can’t pick up the phone in the same form that you handed it over to them, you can just forget about it and wait the 150 days specified in the contract, so that you can sue later if they don’t return anything. This is just an incredibly terrible approach to service delivery.
I don’t know if it’s just their way or if, in principle, the Apple company despises everyone who tries to repair their equipment rather than buy a new one and therefore provides services in exactly this form.
Boris Nikolaevich September 05, 2017
I handed over the laptop contract No. 00000175509 I received an SMS ready for delivery, yesterday when I checked the laptop was in the same condition as when it was handed over and when I checked it on August 25, 2017, when turned on, it works for 2-3 minutes then turns off, I didn’t receive any diagnostics or estimates - it’s just chaos.
Maria April 21, 2016
I submitted my laptop for diagnostics (Kolodezny Lane, building 3, building 25). They reported that the hard drive was damaged, although a similar failure during the warranty period was diagnosed as “lost contact” and repaired within 2 days.
They demanded 6,000 thousand rubles to replace the hard drive. If you refuse a replacement, the diagnostic fee is 1,700 rubles. It took 25 days to replace the hard drive.
When I came to receive the laptop, they refused to give me any documentation for the new hard drive (no technical passport, no specifications, not even a sticker or label with minimum technical characteristics). That is, there is not a single piece of evidence that a new hard drive was installed in my laptop, and not a used one.
In addition, they demanded payment in the amount of 6,870 rubles instead of the previously stated 6,000, while the cost of the disk indicated by the repair organization itself was 3,100 rubles, informing me that the rest was the cost of the work. How the cost of work can be greater than the cost of high-tech equipment, God only knows.
She refused to sign for acceptance of the equipment, and the laptop remained in the repair shop. I am exploring the possibility of bringing them to justice.
I strongly recommend that you go around all the reception points of this establishment along the largest trajectory possible.
To verify the authenticity of the review, I indicate the contract number: 00000132874.
I sent my laptop in for warranty service.
Upon receipt of the device any damage, stains, dirt, chips, scratches, etc.
it was not established what was noted in the contract
in a week I will find out about the diagnostic data "Diagnostics of the declared malfunction / extract
conclusions. Traces of liquid entering under the spacebar button were detected, followed by
delamination and corrosion of the conductive layer."
I thought that the service did not carry out diagnostics, but decided to catch a client with money, decided to pick up the device and contact another
warranty service (since the laptop was treated very carefully, for
to prevent moisture and dust from entering, a protective covering was put on the keyboard,
for the entire duration of work, and they worked on it for no more than a month).
When picking up the laptop, several chips and sticky spots were found on the keyboard (including on the spacebar), which were not there at the time
device returns.
It becomes clear where the traces of liquid entered the spacebar sub-button, I did not collect the device, I wrote a statement in a free
form that I could not accept the laptop in this condition, I asked to return my
the device returned to its original state, but from here came silence and eternal promises
contact and solve this problem.
I had to write the rest
and now some articles)
Based on Art. 4 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the contractor is obliged to perform work (provide a service), the quality of which
complies with the contract. If there are no conditions in the contract regarding the quality of work
(services) the contractor is obliged to provide a service that usually corresponds
requirements and suitable for the purposes for which a service of this kind
commonly used.
In accordance with Article 13 of the Law of the Russian Federation “On the Protection of Consumer Rights” No. 2300-1 of 02/07/1992, for violation of consumer rights, the executor,
bears liability provided for by law or contract.
According to Part 1 of Art. 14 of the Law of the Russian Federation “On the Protection of Consumer Rights”, harm caused to the life, health or property of a consumer due to
design, manufacturing, recipe or other defects of the product
(work, services) are subject to full reimbursement.
The rights of the consumer when deficiencies are discovered in the work performed (service provided) are determined by the provisions of Article 29 of the Law, namely:
consumer upon detection of deficiencies in the work performed (service provided)
has the right, at his own discretion, to demand:
- free elimination of deficiencies in the work performed (service provided);
- a corresponding reduction in the price of work performed (service provided);
- free production of another item from a homogeneous material of the same quality or repeat work. Wherein
the consumer is obliged to return the item previously transferred to him by the contractor;
- reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties.
In addition, the consumer has the right to refuse to fulfill the contract and receive the funds paid by him.
According to Art. 35 of the Law of the Russian Federation “On the Protection of Consumer Rights” if the work is performed in whole or in part from the material (with the thing) of the consumer,
the performer is responsible for the safety of this material (thing) and its correct
usage.
In case of complete or partial loss (damage) of material (item) accepted from the consumer, the contractor is obliged to
replace it with a homogeneous material (thing) of similar quality and, if desired,
consumer to manufacture a product from a homogeneous material (thing) within a reasonable time,
and in the absence of a homogeneous material (thing) of similar quality -
reimburse the consumer twice the price of the lost (damaged) material
(things), as well as expenses incurred by the consumer.
Please leave a short review about this organization: a few words about the quality of work and your overall impression - help other visitors make the right choice.
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Olga Martynova Rating: 4 Positive feedback 06/25/2017 at 21:21
I regularly contact this service mainly for minor problems and preventative issues (I myself have never learned how to disassemble my laptop, although that may be for the better).
Of all the branches, I chose the one in the Sony Center in the Vegas shopping center, the guys there are great, they know their job, and they will always help not only with business, but also with practical advice, and they also work until 23-24 hours, so a great option for those who work late.
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Alisa Zavertyaeva Rating: 4 Positive feedback 06/06/2017 at 18:12
I spilled water on the laptop when I noticed that water was dripping from the pot, it was already too late, the screen was blue, although I wrote down the error code, it didn’t help much. It didn’t start again, cursed in a new way every time.
I dried it, tried to start it, to no avail. I was most worried about the safety of information; there were a lot of important documents that I did not have time to save to the cloud.
Cerso assured that everything from the hard one would be transferred to the new one, we had to pay extra for the work and the purchase of a new hard one. The work was done in three working days, I was pleased with the result.
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Marina Mechnikova Rating: 5 Positive feedback 05/03/2017 at 09:00
I regularly contact this service center, often for trifles, such as cleaning a laptop or replacing parts, but every time there were no complaints on my part, only once was there a delay due to the fact that the required part was not in stock, and then I was warned in advance.
Among other things, the site offers a number of additional goodies, such as pre-registration and tracking of repair stages.
Good service, they will always answer any questions, no matter how stupid they may seem, and the quality of the repair itself - no complaints here, great job!
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Paul Rating: 5 Positive feedback 04/28/2017 at 09:52
I understand everything, “Free hugs” are still in fashion, but life didn’t prepare me for this... I left my car in the parking lot and took the subway the rest of the way to work, and literally a stop before the exit a curvy lady hugged me like that I felt like something was crunching, at that moment I prayed that it was my spine, but no... it was my apple.
So on the way to work I had to make a short detour to the Serso service center, I had already contacted them before, so this time I didn’t have to think too long about where to go with this problem.
In this whole situation, one thing that made me happy was that the warranty period for Apple products is 1 year, and in my case it has not yet expired from the date of purchase. As in previous cases, the repairs did not take much time, they were completed within a week, and despite all these positive aspects, I would like to come here as little as possible, and the guys are great.
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Alina Rating: 5 Positive feedback 04/24/2017 at 11:24
I ran into a problem: the fastening right above the power button was cracked. At first this did not cause any problems, such things often happen with a laptop, but then the situation changed.
Now, with every awkward movement, the laptop began to overload, so it was no longer possible to work while lying in bed, sit still at the table and not touch the laptop with your hands!
I took it in for repairs, the specialists from SERSO also suggested that I fix other issues that had come to light after the diagnosis, but so what, I came in vain.
They fixed everything quickly, I'm happy.
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Angelina Rating: 4 Positive feedback 04/14/2017 at 12:37
“I seem to have a new ASUS laptop, but literally a month and a half after purchasing it, it started to heat up wildly...
I turned to the service center for help, the guys from Serso did everything quickly and were pleasantly surprised by the money, I thought it would cost more. Moreover, they advised that it is necessary to clean the laptop from dust and fur every year, especially since I have a cat running around the house.
I'll send you for cleaning again soon, so wait, I'll be there ;)"
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Daria Dorofeeva Rating: 5 Positive feedback 04/05/2017 at 18:44
I got a LENOVO tablet computer model A7600-H at my disposal, but I was not happy for long, the battery charge began to run out very quickly. At first I blamed it on the fact that I was loading it too much, but then it discharged in 4 hours just lying on the sofa.
I don’t understand much about repairing equipment, so I still decided not to pay attention to the choking toad and contacted the Serso service center; I had already had experience with this office before and it was quite positive.
The order was completed quite quickly, the entire repair took 4 days, that is, ahead of the stated deadlines. Just like my previous request, I was very satisfied with the result, I will continue to apply as needed.
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Andrey Khudyakov Rating: 5 Positive feedback 12/28/2016 at 20:34
It seems that I bought myself a fairly powerful laptop, in terms of characteristics it is so, but in terms of implementation they let me down. Fool, you should have paid attention to this before the probationary period ended.
So, the problems are small, but quite a lot, the headphone port is broken, it just broke off, the monitor port is loose, the case is cracked in some places, and one of the fastenings is about to fall apart.
I contacted a number of service centers with this problem, most of them charged a very large amount, but for myself I chose the option offered by this service.
They did the job, looked like new when I picked it up.
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Maria Tretyakova Rating: 5 Positive feedback 08.12.2016 at 07:36
Not long ago I discovered a branch of the Serso SC in the Riga Mall shopping and entertainment complex; before I contacted the central office, but it was not very convenient to get there. I managed to use the services only once in this department, but conclusions can already be drawn.
In terms of customer service, the branch is not inferior to the main office; they work at a good level. The repair time was quite adequate (I was carrying my phone, it began to charge poorly, there were suspicions that the socket had become loose or the charger had died, there was no way to check).
As for the quality of the services themselves and the cost, everything here is the same as in the central one, I didn’t notice any differences, so everything is excellent.
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Ivan Kurlov Rating: 5 Positive feedback 11/24/2016 at 08:45
I discovered a service center like Serso in the Evropeisky shopping center. They are close to home, they do their work quickly, prices are not high or deceiving, they do not increase towards the end of the work, they use only original spare parts (hence, as I understand it, the cost is the same).
The last time I brought my tablet to them, it stopped charging, the warranty had expired, so this time it was a paid repair.
This time they also did not disappoint my expectations, they did their job within the stated deadline and without any complaints.
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Oleg Lavrukhin Rating: 4 Neutral review 11/14/2016 at 08:28
Carrying a LENOVO TAB 2 A7 tablet into Serso. With short-term use, it overheated and the display stopped working (it went out, but the tablet continued to work in the meantime).
I have some basics in terms of use, but here, apparently, it’s a matter of hardware, and in this case I’m a complete layman. Somehow the warranty agent found it, even though the date had expired, but at least there was no need to look for contacts of the service center, I didn’t want to trust anyone.
Everything needed for the repair was in stock, so we didn’t have to wait long for delivery; everything took about four days, but the main thing was that everything was fixed.
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Igor Oleynik Rating: 4 Positive feedback 10/24/2016 at 12:48
I contacted this service, I needed to play a little trick on my laptop, due to an unsuccessful fall, several buttons failed and one of the fasteners cracked, which is why from time to time the laptop tried to reboot.
For lazy people like me, there is a courier who will pick up/deliver, although it would have been easier to do it on your own; Cerso has a ton of branches all over Moscow.
They meet the repair deadlines, the prices are also without surprises, they do only what they said, the attitude towards customers is an order of magnitude better than what I have encountered before. I'm quite pleased with the result.
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Alexander Rodinov Rating: 5 Positive feedback 10.10.2016 at 09:15
At first I decided to save money and turned to a friend with my problem, but as it turned out, he couldn’t solve it right away and put it in a distant drawer, and forgot to tell me about it... So my phone lay with him for several months and he returned it to me only after that as I began to finger him.
So I had to look for a service center, losing a lot of time. I opted for SERSO, although there was plenty to choose from; in Moscow, no matter where you spit, you’ll end up in the SC.
Why did I like this service? To begin with, at least for the fact that they did the work as promised, then the repair deadlines, which they met and even with a margin of several days, and the prices, they are quite acceptable and even lower than some companies, even though this is a fairly large company.
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Alina Lobacheva Rating: 5 Positive feedback 09/23/2016 at 09:32
There was a problem with my LENOVO TB2-X30L tablet, which began to live on its own, or more precisely, it types text on its own, the language is half-Russian/half-Ukrainian.
I took it to the SERSO service center, which is located in the Fashion Season Gallery, this is not a central office, but a branch, I chose it because of the schedule, they work until 22 o’clock, which is very convenient for those who work until late, like me.
Before contacting this particular service center, I called a number of other companies, there are many similar ones in Moscow, but I chose SERSO, as they offered the most suitable option, and they found an address closer to home and open until 10 p.m.
I left a request on the website, so in the morning before work I took my tablet for repair, I didn’t have to stand in line. The reception was formalized, all the necessary documents were given to us, so from this point of view there was no need to worry.
The repair lasted a week, after which the service center manager contacted me. In the evening after work I dropped by the service center, they checked everything in my presence, it started working without problems, and also checked the appearance, everything was in order.
Three weeks have already passed since I took the tablet back from repair, during which time there were no problems with the work, so I want to thank everyone for the excellent work and wish the entire company further growth and more satisfied customers.
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Konstantin Dolmatov Rating: 5 Positive feedback 09.09.2016 at 10:38
The store refused to take back the laptop, which stopped working normally three months after purchase: during operation, some kind of grinding noise was heard, as if something was clinging to the cooler, which in turn caused the system to overheat and the laptop itself to slow down.
I didn’t disassemble it myself, since the laptop was still under warranty, the store refused to accept it, and sent me to the Serso service center. Fortunately, the guys from this company did an excellent job, I don’t know if it was a repair or a complete replacement, but I was pleased with the result, there were no more problems with the work, so everything ended well!
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Kirill Ermolin Rating: 4 Positive feedback 08/25/2016 at 10:28
There were problems with the laptop starting to overheat and slow down a lot during operation. I tried to reinstall the software and everything, but it didn’t help, the problem persisted. So I started sinning on the hardware, but my attempts to open the case did not lead to anything good, they were too clever with the fasteners and bolts.
I took it to the service center, was already prepared for the worst, but as it turned out, it was in vain. Literally two days later they contacted me and received an SMS on my phone. As it turned out, the whole problem was that dust had clogged everything, and all these problems were there and regular cleaning was needed.
What was really surprising was that they didn’t inflate the price and overcharge, but simply cleaned it and returned it.
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Andrey Zaitsev Rating: 5 Neutral review 08/16/2016 at 10:30
The screen on the smartphone cracked, it sat poorly on a chair, and apparently fell out of my pants, but I didn’t notice. In any case, there is no one to blame for this, it is your own fault.
Repairing, especially such equipment, is an expensive business, but what can you do, cope with this problem on your own, although I tried, I couldn’t, so there was only one way out - an authorized service center.
The funny thing is that the price for repairs in Serso turned out to be much lower than I expected, although at first I thought of ordering everything on Alik and trying to do everything myself, but somehow I doubted my abilities.
In the end, it didn’t turn out to be that much more expensive, and I’m quite pleased with the result.
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Olenka Kiseleva Rating: 4 Neutral review 08/05/2016 at 11:46
In our family, we have one laptop between us and my husband, as well as a netbook for our daughter’s studies, but that’s not what we’re talking about. We had a problem with our laptop; it began to get very hot when working, and as a consequence of this, there were interruptions in work.
At first, my husband took it to work, but it didn’t work out, the man didn’t undertake to fix it, then we thought about it and decided to look for the appropriate equipment repair companies. The Internet produced a bunch of addresses, among which we chose several suitable ones, and then called, and in the end we chose the Serso service center.
I liked the quality of service, everyone was quite friendly and competent specialists, they were great in terms of repair time - they did everything on time, they didn’t raise prices or change prices either. So we were very pleased that we chose this particular service center.
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Katya Martynova Rating: 5 Positive feedback 07/26/2016 at 09:14
It just so happened that over the past month I have contacted the Serso service center twice.
Our first acquaintance began with the fact that my tablet broke (it fell out of bed, after which it would not turn on again). I spent a long time looking for where to turn, visited more than one website, called many praise offices in Moscow, there are plenty to choose from. In the end, I chose Cerso; both their location (quite a large number of branches, so there’s room to roam) and prices (in my opinion, quite average, some more expensive, some in times cheaper than competitors).
By the way, only in this office they consulted me over the phone normally, others either refused to name the price, even an approximate one, but I generally remain silent about the repair timeframe... I have the joy of driving all over Moscow to compare repair times and prices.
As a result, an application was left on the site, and after work I dropped into their office, by the way, some of them are open until 10 pm, convenient for people like me.
My tablet was repaired in a week, and my smartphone, my second visit in a month, stopped charging, so in total it took three days. Each time I received an SMS notification, and each time, before giving the item back, it was checked in my immediate presence (both performance and appearance).
I didn’t regret one bit that I contacted this particular office, I recommended it to all my friends and colleagues at work, no one seemed to complain))
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Alexander Tevzadze Rating: 5 Positive feedback 06/10/2016 at 08:33
The laptop began to behave inappropriately, froze out of the blue when the load was minimal, by the way, after a reboot, the desktop loaded from 3 to 5 minutes, which you understand is a very long time. I tried to reinstall the operating system; at that time the laptop had an image of 7 with factory settings. Did not help.
Later, the OS began to swear at the hard drive, saying it was damaged and all that, but the checks did not reveal anything, but I decided not to take further risks and not waste more time, and contact the service center. I asked our IT specialists at work, they pointed me to SERSO, I had heard about this service center before, but I didn’t contact it myself.
I looked for other options online, but this one was still optimal, both in location (working hours were the same, I found an office that was open until 10 p.m.) and in price. I filled out a repair request through the company’s website and took the laptop home after work and received all the necessary documents.
As it turned out, there really were problems with the hard drive, it could fall apart very soon, so they suggested that I replace it and transfer all the data to a new one. I was given the old one when I picked up the laptop, now I use it as a replacement, as for the repair, as is already clear, everything began to work fine after that, all the information was transferred without data loss, I was satisfied.
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Dmitry Kazantsev Rating: 4 Neutral review 05/25/2016 at 09:41
At first, I didn’t quite get along with this service center; I took the laptop in for repairs, but they delayed the repair for some reason, although it later turned out that the fault was the lack of necessary parts in the warehouse. So, after thinking a little, I decided that I had gone overboard, so I decided to write a review about how it all ended.
There are different situations, but I was amazed that despite my very aggressive behavior, the girl did not lose her composure and clearly explained everything to me, so a solid 5 for the service. Repair, here minus 1 point for the fact that there are no necessary parts in the warehouse and they take a long time, I still think that there should always be a supply, so to speak, NZ, but in general the repair itself will end successfully, everything was fixed.
Overall: 9/10 - not perfect, but better than anything I've encountered before.
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Marina Golikova Rating: 4 Positive feedback 05/13/2016 at 13:46
I handed over my Canon IXUS 132 photo camera to the SERSO service for repairs, I had problems with the zoom, it was either full zoom in or zoom out, there was no middle ground, the brakes failed.
At first I wanted to give it to a friend, but I changed my mind during the diagnostic process, somehow he inspired confidence in his words, maybe we’ll do something))) There were no other options left except contacting the service center, although I didn’t regret it at all.
Rented at the address: st. Krasny Mayak, 2-B, also known as the COLUMBUS shopping center, my repairs were not under warranty and lasted 8 working days.
I was satisfied with both the service and the results of the repair.
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Dima Mironov Rating: 5 Positive feedback 05/10/2016 at 08:26
I contacted the Serso company about my Lenovo B50-45 laptop, the breakdown was minor: the “del” and “num lock” keys stopped working. I have already contacted this service center before, but also for trivial repairs, so to clean it from dust.
However, in general, I want to say that even with such trivial requests they do everything with all seriousness, all documents, notifications, etc. By the way, the repair lasted only two days, in terms of money... to be honest, here, as well as the timing, everything is acceptable, so for now we are cooperating.
Well done, they keep their brand, not every service can become authorized.
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Natalya Amelina Rating: 5 Neutral review 04/21/2016 at 10:53
Most of all, I can’t stomach situations when equipment starts to crumble out of the blue, it worked fine, and I didn’t overwork it too much, ordinary work tasks, nothing overly complicated, I don’t play games on the laptop, but apparently it’s time...
So, I turned on the laptop, and it didn’t exactly hum, the sound was more like someone chewing sand or glass, as it turned out after a couple of minutes, it was an HDD, Windows immediately began to furiously swear that the information threatened by.
What to do, working in this mode is unrealistic, and losing information means losing several weeks of work, which I also wouldn’t want. I contacted the already familiar SERSO service, everything here followed the usual pattern. The only thing I was worried about was the fate of the female ones, they didn’t seem to be repaired, but the information needed to be transferred to a new one.
Actually, all the wishes were taken into account and done, and at the same time I cleaned it, I was still going to carry it in a week.
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